Lilian Daly

Lilian Daly

Lilian Daly is the Lead for Strategy and Engagement at the Bureau of Health Information. She holds a Master’s degree in public health from the University of New South Wales and has extensive experience as a healthcare clinician, researcher and educator.

17 April 2019

Development of key performance indicators for patient experience

Patients’ views of the care they receive in New South Wales’ public hospital services provide valuable insights into the state of our healthcare system that help drive improvements.

Through our many surveys, BHI captures and reports on patients’ healthcare experiences, providing the results to local health districts (LHDs) so they can see how their hospital services are performing.

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Page updated: 17 Apr 2019