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About BHI
About BHI
We report independently on the performance of the NSW healthcare system to inform improvements to care for patients, and enhance transparency and accountability
BLOG
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Reports
Reports
Our reports show where the healthcare system is performing well and where there are opportunities to improve care for patients
Latest report
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Patient surveys
Patient surveys
Find out what thousands of people have told us about their healthcare experiences in NSW. The results show where public health services are performing well and where they need to improve
Latest survey results
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Media
Media
See our latest media releases or get in touch with the team regarding our healthcare performance reports and data
Latest MEDIA RELEASE
NSW emergency departments continue to experience major and sustained pressure during first quarter of 2024
Released: 29 May 2024
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The Insights Series
Aboriginal people’s experiences of hospital care
This report reflects the experiences of care of more than 8,000 Aboriginal people who were admitted to a NSW public hospital from 2014 to 2019, and the experiences of almost 300 Aboriginal women who gave birth in a NSW public hospital in 2019. It draws on the results of the Adult Admitted Patient Survey and Maternity Care Survey.
Using new analyses, the report explores Aboriginal and non-Aboriginal people’s experiences of care. For Aboriginal admitted patients, it examines differences in experiences at rural and urban hospitals, and trends over time.
The original artwork in this report was created by Marcus Lee, a proud Aboriginal descendant of the Karajarri people.
Released: 21 July 2021
The Insights Series reports contain in-depth analyses of different elements of healthcare performance and identify opportunities to improve healthcare management, patient experiences and patient outcomes in NSW public hospitals. Explore other reports in this series
Selected results
NSWReport products
Main report
Read reportSupplementary data tables
NSW-level results for Aboriginal and non-Aboriginal patients for all performance questions in the Adult Admitted Patient Survey 2019 and the Maternity Care Survey 2019.
Download tablesTechnical Supplement
Detailed information about the data, methods and technical terms used for reporting.
Read supplement
Media release
New report shows Aboriginal patients’ experiences of care in NSW public hospitals
Read media releaseRelated reports
Snapshot – Aboriginal people’s experiences of hospital care
This report highlights key findings at a statewide level for Aboriginal people who shared their experiences of care in the Emergency Department Patient Survey 2017–18 and the Adult Admitted Patient Survey 2017.
Released: 17 July 2019
Find out moreOther reports in this series
The Insights Series – Hospital care experiences for people who mainly speak a language other than English
This in-depth report examines the experiences in NSW public hospitals of more than 22,000 patients who mainly speak a language other than English at home.
Released: 25 October 2023
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The Insights Series – Patients’ experiences of elective surgery care
This short-form report highlights key actionable insights from BHI’s analyses of the experiences of 1,157 patients who had elective surgery in one of 63 NSW public hospitals between August and October 2022.
Released: 25 October 2023
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The Insights Series – Patients’ experiences of virtual care in 2022
This short-form report highlights key actionable insights from survey results reflecting the experiences of 2,301 patients who had at least one virtual care appointment with a public hospital outpatient clinic in November or December 2022, and completed the Virtual Care Survey 2022.
Released: 16 August 2023
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The Insights Series – Patients’ experiences of ambulance services
This short-form report highlights key actionable insights from BHI’s analyses of the experiences of 1,230 patients who arrived by ambulance to one of 76 large NSW emergency departments between July and September 2022.
Released: 07 June 2023
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The Insights Series – Exploring experiences of hospital care for people with disability
This report examines, for the first time, experiences of patients with disability in NSW public hospitals. It draws on results from the Adult Admitted Patient Survey 2015.
Released: 18 October 2017
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The Insights Series – Healthcare in rural, regional and remote NSW
Assesses the accessibility, appropriateness and effectiveness of healthcare provided to people in rural, regional and remote NSW.
Released: 10 November 2016
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The Insights Series – Hospital care for Aboriginal people
This report reflects the experiences of care of almost 2,700 Aboriginal people who were admitted to a NSW public hospital in 2014.
Released: 10 August 2016
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The Insights Series – How do outpatient cancer clinics perform?
Produced in collaboration with the Cancer Institute NSW, this report reflects the experiences of almost 3,700 patients who visited a NSW public hospital outpatient clinic during February or March 2015.
Released: 20 July 2016
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The Insights Series – Healthcare performance across the life span, Volume 2: Utilisation and experiences of care of children and young people aged 0–17 years
This report examines how children and young people use and experience health services in NSW. Focusing on children aged 0–17 years, the report explores three different types of services: emergency department visits, hospital admissions and elective surgery.
Released: 19 May 2016
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The Insights Series – Hospital care for people with cancer
Produced in collaboration with the Cancer Institute NSW, this report reflects the experiences of almost 6,500 people with cancer who received treatment in NSW public hospitals from July 2013 to July 2014.
Released: 28 October 2015
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The Insights Series – Healthcare performance across the life span, Volume 1: Utilisation and experiences of care of people aged 55 years and over
This report examines the relationship between ageing and healthcare, particularly in terms of how older people use and experience health services. Focusing on adults aged 55+ years, it explores age-stratified patterns of hospitalisation, elective surgery and emergency department visits, as well as patients’ experiences of care.
Released: 09 September 2015
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The Insights Series – Exploring aspects of integration for emergency department patients, Volume 2
This report focuses on one element of healthcare shaped by integration, patient experiences, and one patient group – those who attended a NSW emergency department (ED) from April 2013 to March 2014.
Released: 14 May 2015
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The Insights Series – Exploring aspects of integration for hospital patients, Volume 1
This report focuses on one element of healthcare shaped by integration, patient experiences, and one patient group – those admitted to a NSW hospital during 2013.
Released: 10 December 2014
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The Insights Series – Emergency department utilisation by people with cancer
Produced in collaboration with the Cancer Institute NSW, this report uses linked historical data from NSW cancer registries and hospital databases to plot the journey of almost 200,000 visits by cancer patients to the emergency department.
Released: 20 November 2014
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The Insights Series – Mental health services in NSW public facilities, Volume 1 – Inpatient Care
This report reflects the experiences of more than 1,000 people admitted to NSW public hospitals for specialised psychiatric care in February 2010 and February 2011. Results are available at NSW level and for individual hospitals and local health districts.
Released: 03 October 2013
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The Insights Series – Mental health services in NSW public facilities, Volume 2 – Community Mental Health
This report reflects the experiences of almost 4,000 people who received community mental health services across NSW in 2010 and 2011. Results are available at NSW level and for individual health services/facility groups and local health districts.
Released: 03 October 2013
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The Insights Series – Chronic Disease Care: Another piece of the picture, Volume 2, Part 2
This report provides new insights into care for people admitted to NSW public hospitals with chronic obstructive pulmonary disease or congestive heart failure by offering more information on hospitalisation patterns.
Released: 22 May 2012
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The Insights Series – Patient Care Experiences: Outpatient services in NSW public hospitals
This report reflects what more than 7,000 patients said about their experiences with NSW public hospital outpatient services in February 2010.
Released: 11 August 2011
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The Insights Series – Chronic Disease Care: A piece of the picture, Volume 2, Part 1
This report examines potentially avoidable admissions for congestive heart failure and chronic obstructive pulmonary disease in NSW public hospitals from July 2009 to June 2010.
Released: 23 June 2011
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The Insights Series – Patients' perspectives on NSW public hospitals
Using the results of the NSW Health Patient Survey 2009, this report examines the care experiences of patients admitted to NSW public hospitals in 2009.
Released: 27 May 2010
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