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About BHI
About BHI
We report independently on the performance of the NSW healthcare system to inform improvements to care for patients, and enhance transparency and accountability
BLOG
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Reports
Reports
Our reports show where the healthcare system is performing well and where there are opportunities to improve care for patients
Latest report
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Patient surveys
Patient surveys
Find out what thousands of people have told us about their healthcare experiences in NSW. The results show where public health services are performing well and where they need to improve
Latest survey results
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Media
Media
See our latest media releases or get in touch with the team regarding our healthcare performance reports and data
Latest MEDIA RELEASE
NSW emergency departments continue to experience major and sustained pressure during first quarter of 2024
Released: 29 May 2024
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Healthcare in Focus
Virtual care in NSW: Use and patients’ experiences
This report provides insights into patients’ use and experiences of virtual care in NSW. It illustrates patterns of virtual care use in recent years and shows how, with what services and in what contexts patients used this model of care between 2020 and 2023.
It also explores around 20,000 patients’ experiences of virtual care services with NSW public hospital outpatient clinics and general practitioners (GPs), including after discharge from hospital, and factors that influenced positive experiences.
Released: 8 May 2024
Healthcare in Focus is BHI’s annual report to the NSW Minister for Health and NSW Parliament. Each issue explores an aspect of NSW public health system performance. Explore other reports in this series
Selected results
2020–2023 NSWReport products
Main report
Read report
Media release
Virtual care now key component of healthcare for patients in NSW despite drop in use since pandemic peaks
Read media release
Related article
Blog post: Monitoring patients’ experiences of virtual care through the NSW Patient Survey Program
In response to the the rapid expansion of virtual care services in NSW necessitated by the COVID-19 pandemic, the Bureau of Health Information (BHI) has expanded the NSW Patient Survey Program to gather information about patients’ experiences of virtual care.
Read moreRelated reports
Patients’ experiences of virtual outpatient care in 2023
This report provides information about the experiences of 2,301 patients who had at least one virtual care appointment with a public hospital outpatient clinic in NSW in August or September 2023.
Released: 08 May 2024
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The Insights Series – Patients’ experiences of virtual care in 2022
This short-form report highlights key actionable insights from survey results reflecting the experiences of 2,301 patients who had at least one virtual care appointment with a public hospital outpatient clinic in November or December 2022, and completed the Virtual Care Survey 2022.
Released: 16 August 2023
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Patients’ experiences of virtual care from NSW public hospitals – Results from the 2021 outpatient survey
These results reflect the experiences of more than 2,800 adult patients who had a virtual healthcare outpatient appointment, by telephone or video call, with a NSW public hospital during 2021.
Released: 07 December 2022
Find out moreOther reports in this series
Healthcare in Focus – New South Wales and the COVID-19 pandemic from 2020 to 2022
This report provides insights into the impact of the COVID-19 pandemic on the public healthcare system in NSW from 2020 to 2022.
Released: 03 May 2023
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Healthcare in Focus – New South Wales and the COVID-19 pandemic in 2021
This report provides insights into the impact of the COVID-19 pandemic on the NSW healthcare system during 2021.
Released: 16 March 2022
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Healthcare in Focus – New South Wales and the COVID-19 pandemic in 2020
This report provides insights into the impact of the COVID-19 pandemic on the public healthcare system in NSW during 2020.
Released: 17 March 2021
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Healthcare in Focus – People’s experiences of hospital care: Insights from five years of patient feedback
This report examines the experiences of care of more than 200,000 people who visited emergency departments (EDs) or who were admitted to public hospitals over a five-year period. It provides insights on how patients’ experiences have changed over time.
Released: 22 July 2020
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Healthcare in Focus – People’s use and experiences of mental health care in NSW
This report looks at the performance of the NSW health system through a specific lens – the use and experiences of health services by people with lived experience of mental health issues. It examines mental health care in the community; emergency departments (EDs); and public hospitals, including specialised mental health inpatient units.
Released: 21 August 2019
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Healthcare in Focus 2017 – How does NSW compare?
This report examines the accessibility, appropriateness and effectiveness of NSW's healthcare system against comparable countries and other Australian states and territories. The report also looks at healthcare for Aboriginal people, and includes new measures that reflect the experiences of women participating in screening with BreastScreen NSW.
Released: 29 August 2018
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Healthcare in Focus 2016 – How does NSW compare?
This report examines the performance of the NSW healthcare system in terms of around 140 indicators and across six key dimensions: accessibility, appropriateness, effectiveness, efficiency, equity and sustainability.
It also compares NSW healthcare system performance with 11 countries and other Australian states and territories.
Released: 27 September 2017
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Healthcare in Focus 2015 – How does NSW compare?
This report examines the performance of the NSW healthcare system in terms of around 130 indicators and across six key dimensions: accessibility, appropriateness, effectiveness, efficiency, equity and sustainability.
It also compares NSW healthcare system performance with 11 countries and other Australian states and territories.
Released: 19 May 2016
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Healthcare in Focus 2014 – How does NSW compare?
This report examines the performance of the NSW healthcare system in terms of around 140 indicators and across six key dimensions: accessibility, appropriateness, effectiveness, efficiency, equity and sustainability.
It also compares NSW healthcare system performance with 11 countries and other Australian states and territories.
Released: 09 September 2015
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Healthcare in Focus 2013 – How does NSW measure up?
This report examines the performance of the NSW healthcare system in terms of around 135 indicators and across six key dimensions: accessibility, appropriateness, effectiveness, efficiency, equity and sustainability.
It also compares NSW healthcare system performance with 11 countries and other Australian states and territories.
Released: 10 April 2014
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Healthcare in Focus 2012 – How well does NSW perform?
This report takes a wide-ranging look at the NSW health system – looking out to see how the state performs in comparison with 11 countries, and looking in to examine the extent of variation across NSW public hospitals.
Released: 16 December 2012
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Healthcare in Focus 2011 – How well does NSW perform?
This report compares the performance of the NSW healthcare system with 11 countries and other Australian states and territories.
Released: 24 November 2011
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Healthcare in Focus 2010 – How NSW compares internationally?
This report compares the performance of the NSW healthcare system with 11 countries and other Australian states and territories.
Released: 12 December 2010
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