Welcome to the new BHI website. During its staged implementation, earlier reports not available on this site can be accessed on the old website.

People’s experiences of hospital care: Insights from five years of patient feedback

This report examines the experiences of care of more than 200,000 people who visited emergency departments or were admitted to public hospitals in NSW over a five-year period. It provides insights on how patients’ experiences have changed over time.

Released: 22 July 2020

Healthcare in Focus is BHI’s annual report to the Minister and NSW Parliament. Each issue explores an aspect of NSW public health system performance. Explore other reports in this series


Selected results

2014 – 2018 NSW

Report products

Main report

Read report

Supplementary data tables

Hospital-level results for the five year period, as well as heatmaps allowing the identification of trends and patterns within the data for comparable questions.

Download tables

Technical Supplement

Detailed information about the data, methods and technical terms used for reporting.

Read supplement

New report shines light on changes in patient experience

Read media release

Other reports in this series

Healthcare in Focus – New South Wales and the COVID-19 pandemic from 2020 to 2022

BHI’s latest Healthcare in Focus report provides insights into the impact of the COVID-19 pandemic on the public healthcare system in NSW from 2020 to 2022.

Released: 03 May 2023

Find out more

Healthcare in Focus – New South Wales and the COVID-19 pandemic in 2021

BHI’s latest Healthcare in Focus report provides insights into the impact of the COVID-19 pandemic on the NSW healthcare system during 2021.

Released: 16 March 2022

Find out more

Healthcare in Focus – New South Wales and the COVID-19 pandemic in 2020

BHI’s latest Healthcare in Focus report provides insights into the impact of the COVID-19 pandemic on the public healthcare system in NSW during 2020.

Released: 17 March 2021

Find out more