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About BHI
About BHI
We report independently on the performance of the NSW healthcare system to inform improvements to care for patients, and enhance transparency and accountability
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Reports
Reports
Our reports show where the healthcare system is performing well and where there are opportunities to improve care for patients
Latest report
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Patient surveys
Patient surveys
Find out what thousands of people have told us about their healthcare experiences in NSW. The results show where public health services are performing well and where they need to improve
Latest survey results
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Media
Media
See our latest media releases or get in touch with the team regarding our healthcare performance reports and data
Latest MEDIA RELEASE
NSW emergency departments continue to experience major and sustained pressure during first quarter of 2024
Released: 29 May 2024
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Emergency Department Patient Survey
This survey asks people who have attended an emergency department (ED) in a NSW public hospital to share their experiences of care.
NSW-level results are presented in our Snapshot reports. Explore the data in depth – including for individual hospitals and local health districts (LHDs) – using the supplementary data tables and BHI Data Portal.
Selected results
Report products
Results from the 2019–20 patient survey
The latest key findings, including variation between hospitals.
Released: 19 May 2021
Read reportSupplementary data tables
Hospital-level results for all performance questions, as well as comparisons with the previous survey year’s results for comparable questions.
Download tablesTechnical Supplement
Detailed information about the sampling methodology, data management and analysis related to the latest survey results.
Read supplementIn 2023, BHI introduced a new statistical approach to improve fairness and precision when flagging hospital performance as significantly higher (green) or significantly lower (red) than the NSW result in the Snapshot report and supplementary data tables. The report and supplementary data tables on this page use a previous methodology for identifying significant difference which is no longer in use.
When looking at performance over time, the focus should be on the changes in percentage results rather than whether those results are flagged as green or red, noting that year-on-year differences may not reflect clinically or statistically significant differences and that changes in an ED’s patient mix may contribute to changes in results.
Explore data
Data Portal
Find and compare detailed results showing activity and performance for the NSW healthcare system, including trends over time
Explore
Media release
Notable improvements in patients’ experiences in NSW emergency departments
Read media releaseQuestionnaire
Sample questionnaire, 2019–20
Download questionnaire
Development report, 2019–20
Summarises changes to the latest survey and includes information about stakeholder consultation and engagement, and sampling methodology.
Read reportOther results
Patients’ experiences in emergency departments in 2022–23
These results reflect the experiences of almost 22,000 patients who attended one of 77 large EDs in NSW from July 2022 to June 2023.
Released: 13 March 2024
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Emergency department – Results from the 2021–22 patient survey
These results reflect the experiences of almost 22,000 patients who attended one of 77 large EDs in NSW from July 2021 to June 2022.
Released: 03 May 2023
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Emergency department – Results from the 2020–21 patient survey
These results reflect the experiences of almost 21,000 patients who attended one of 77 large EDs in NSW from July 2020 to June 2021.
Released: 04 May 2022
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Emergency department – Results from the 2018–19 patient survey
These results reflect the experiences of more than 18,000 patients who attended one of 77 large EDs in NSW from August 2018 to June 2019.
Released: 22 July 2020
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Emergency department – Results from the 2017–18 patient survey
These results reflect the experiences of almost 16,000 patients who attended one of 82 large EDs in NSW from July 2017 to June 2018.
Released: 24 April 2019
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Emergency department – the 2016–17 patient survey
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Emergency department – the 2015–16 patient survey
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Emergency department – Results from the 2014–15 patient survey
These results reflect the experiences of more than 18,000 patients who attended a large ED in NSW from April 2014 to March 2015.
Released: 16 March 2016
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Emergency department – Results from the 2013–14 patient survey
These results reflect the experiences of almost 26,000 patients who attended one of 76 large EDs in NSW from April 2013 to March 2014.
Released: 14 May 2015
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