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["highlight state",0]
["selected row",6]
["selected column",3]

{"sheet":"Introduction","index":1,"n_rows":0,"n_cols":0,"rows_kept":0,"cut":false,"hidden":false,"merged":[]}

{"sheet":"Response rates","index":2,"n_rows":111,"n_cols":9,"rows_kept":111,"cut":false,"hidden":false,"merged":[[2,1,2,2],[2,7,2,8],[2,5,2,6],[111,1,111,8],[108,1,108,8],[109,1,109,8],[110,1,110,8]]}
[]
[]
[null,null,null,null,null,"2020–21",null,"2019–20"]
[null,"Level","Name","LHD","Peer group","Responses","Response rate (adjusted)","Responses ","Response rate (adjusted) "]
[null,"NSW","NSW","NSW","",20728,0.23,17839,0.21]
[null,"LHD","Central Coast","CCLHD","",1164,0.26,891,0.23]
[null,"LHD","Far West","FWLHD","",377,0.17,287,0.15]
[null,"LHD","Hunter New England","HNELHD","",3226,0.2,2920,0.2]
[null,"LHD","Illawarra Shoalhaven","ISLHD","",1192,0.26,963,0.22]
[null,"LHD","Mid North Coast","MNCLHD","",1099,0.25,1002,0.24]
[null,"LHD","Murrumbidgee","MLHD","",915,0.21,796,0.2]
[null,"LHD","Nepean Blue Mountains","NBMLHD","",1045,0.24,863,0.21]
[null,"LHD","Northern NSW","NNSWLHD","",2062,0.24,1750,0.22]
[null,"LHD","Northern Sydney","NSLHD","",965,0.28999999999999998,850,0.25]
[null,"LHD","South Eastern Sydney","SESLHD","",1121,0.25,1107,0.23]
[null,"LHD","South Western Sydney","SWSLHD","",1516,0.23,1255,0.19]
[null,"LHD","Southern NSW","SNSWLHD","",1593,0.24,1301,0.23]
[null,"LHD","St Vincent's Health Network","SVHN","",482,0.22,375,0.2]
[null,"LHD","Sydney","SYDLHD","",816,0.24,736,0.2]
[null,"LHD","Sydney Children's Hospitals Network","SCHN","",970,0.23,795,0.2]
[null,"LHD","Western NSW","WNSWLHD","",1281,0.19,1134,0.18]
[null,"LHD","Western Sydney","WSLHD","",904,0.21,814,0.17]
[null,"Peer group","Community hospitals","","D",252,0.23,155,0.16]
[null,"Peer group","District group 1","","C1",3674,0.22,3015,0.2]
[null,"Peer group","District group 2","","C2",6077,0.21,4833,0.2]
[null,"Peer group","Major","","B",5178,0.23,4872,0.21]
[null,"Peer group","Paediatric specialist","","A2",970,0.23,795,0.2]
[null,"Peer group","Principal referral","","A1",4022,0.24,3634,0.21]
[null,"Peer group","Ungrouped acute - tertiary referral","","A3",555,0.24,535,0.23]
[null,"Facility","Armidale","HNELHD","C1",222,0.2,201,0.21]
[null,"Facility","Auburn","WSLHD","B",208,0.19,185,0.14000000000000001]
[null,"Facility","Ballina","NNSWLHD","C2",291,0.26,231,0.24]
[null,"Facility","Bankstown-Lidcombe","SWSLHD","A1",230,0.21,199,0.16]
[null,"Facility","Batemans Bay","SNSWLHD","C2",255,0.23,222,0.25]
[null,"Facility","Bathurst","WNSWLHD","C1",213,0.2,175,0.18]
[null,"Facility","Belmont","HNELHD","C1",309,0.28000000000000003,242,0.26]
[null,"Facility","Blacktown","WSLHD","B",249,0.23,222,0.17]
[null,"Facility","Blue Mountains","NBMLHD","C2",325,0.28999999999999998,249,0.26]
[null,"Facility","Bowral","SWSLHD","C1",315,0.28000000000000003,253,0.26]
[null,"Facility","Broken Hill","FWLHD","C1",377,0.17,287,0.15]
[null,"Facility","Byron Central","NNSWLHD","C2",220,0.2,174,0.17]
[null,"Facility","Calvary Mater","HNELHD","A3",267,0.22,273,0.23]
[null,"Facility","Camden","SWSLHD","D",252,0.23,155,0.16]
[null,"Facility","Campbelltown","SWSLHD","B",230,0.2,231,0.2]
[null,"Facility","Canterbury","SYDLHD","B",237,0.21,205,0.16]
[null,"Facility","Casino","NNSWLHD","C2",203,0.18,168,0.16]
[null,"Facility","Cessnock","HNELHD","C2",185,0.16,181,0.19]
[null,"Facility","Children's at Westmead","SCHN","A2",484,0.22,390,0.19]
[null,"Facility","Coffs Harbour","MNCLHD","B",285,0.26,274,0.23]
[null,"Facility","Concord","SYDLHD","A1",308,0.28000000000000003,260,0.22]
[null,"Facility","Cooma","SNSWLHD","C2",246,0.23,198,0.21]
[null,"Facility","Cowra","WNSWLHD","C2",229,0.21,183,0.19]
[null,"Facility","Deniliquin","MLHD","C2",224,0.2,183,0.2]
[null,"Facility","Dubbo","WNSWLHD","B",189,0.17,212,0.17]
[null,"Facility","Fairfield","SWSLHD","B",249,0.22,193,0.16]
[null,"Facility","Forbes","WNSWLHD","C2",219,0.19,176,0.19]
[null,"Facility","Gosford","CCLHD","A1",598,0.26,467,0.24]
[null,"Facility","Goulburn","SNSWLHD","C1",246,0.23,214,0.22]
[null,"Facility","Grafton","NNSWLHD","C1",260,0.24,214,0.21]
[null,"Facility","Griffith","MLHD","C1",199,0.18,175,0.17]
[null,"Facility","Gunnedah","HNELHD","C2",171,0.16,141,0.15]
[null,"Facility","Hawkesbury","NBMLHD","C1",213,0.21,180,0.2]
[null,"Facility","Hornsby","NSLHD","B",325,0.28999999999999998,313,0.26]
[null,"Facility","Inverell","HNELHD","C2",207,0.18,168,0.18]
[null,"Facility","John Hunter","HNELHD","A1",246,0.22,265,0.23]
[null,"Facility","Kempsey","MNCLHD","C2",238,0.22,203,0.21]
[null,"Facility","Kurri Kurri","HNELHD","C2",190,0.19,143,0.17]
[null,"Facility","Lismore","NNSWLHD","B",269,0.24,241,0.21]
[null,"Facility","Lithgow","NBMLHD","C2",257,0.24,187,0.2]
[null,"Facility","Liverpool","SWSLHD","A1",240,0.22,224,0.19]
[null,"Facility","Macksville","MNCLHD","C2",283,0.26,225,0.24]
[null,"Facility","Maclean","NNSWLHD","C2",315,0.28999999999999998,239,0.27]
[null,"Facility","Maitland","HNELHD","B",234,0.21,226,0.19]
[null,"Facility","Manning","HNELHD","B",292,0.26,276,0.25]
[null,"Facility","Milton","ISLHD","C2",336,0.3,227,0.25]
[null,"Facility","Moree","HNELHD","C2",148,0.13,124,0.12]
[null,"Facility","Moruya","SNSWLHD","C2",320,0.28000000000000003,231,0.25]
[null,"Facility","Mount Druitt","WSLHD","C1",200,0.18,155,0.14000000000000001]
[null,"Facility","Mudgee","WNSWLHD","C2",208,0.19,155,0.16]
[null,"Facility","Murwillumbah","NNSWLHD","C1",249,0.23,210,0.21]
[null,"Facility","Muswellbrook","HNELHD","C2",160,0.14000000000000001,143,0.14000000000000001]
[null,"Facility","Narrabri","HNELHD","C2",177,0.17,147,0.16]
[null,"Facility","Nepean","NBMLHD","A1",250,0.22,247,0.21]
[null,"Facility","Orange","WNSWLHD","B",223,0.2,233,0.2]
[null,"Facility","Port Macquarie","MNCLHD","B",293,0.27,300,0.26]
[null,"Facility","Prince of Wales","SESLHD","A1",249,0.22,269,0.22]
[null,"Facility","Queanbeyan","SNSWLHD","C2",240,0.22,197,0.19]
[null,"Facility","Royal North Shore","NSLHD","A1",315,0.28999999999999998,290,0.24]
[null,"Facility","Royal Prince Alfred","SYDLHD","A1",271,0.24,271,0.22]
[null,"Facility","Ryde","NSLHD","C1",325,0.28000000000000003,247,0.24]
[null,"Facility","Shellharbour","ISLHD","C1",260,0.23,223,0.22]
[null,"Facility","Shoalhaven","ISLHD","B",294,0.27,265,0.22]
[null,"Facility","Singleton","HNELHD","C2",201,0.18,165,0.16]
[null,"Facility","South East Regional","SNSWLHD","C1",286,0.26,239,0.26]
[null,"Facility","St George","SESLHD","A1",284,0.26,267,0.22]
[null,"Facility","St Vincent's","SVHN","A1",482,0.22,375,0.2]
[null,"Facility","Sutherland","SESLHD","B",300,0.26,309,0.26]
[null,"Facility","Sydney Children's Randwick","SCHN","A2",486,0.22,405,0.2]
[null,"Facility","Sydney and Sydney Eye","SESLHD","A3",288,0.26,262,0.22]
[null,"Facility","Tamworth","HNELHD","B",217,0.19,225,0.19]
[null,"Facility","The Tweed","NNSWLHD","B",255,0.23,273,0.24]
[null,"Facility","Wagga Wagga","MLHD","B",263,0.24,265,0.22]
[null,"Facility","Westmead","WSLHD","A1",247,0.22,252,0.2]
[null,"Facility","Wollongong","ISLHD","A1",302,0.27,248,0.21]
[null,"Facility","Wyong","CCLHD","B",566,0.25,424,0.22]
[null,"Facility","Young","MLHD","C2",229,0.2,173,0.18]
[]
[]
[null,"Notes:"]
[null,"Response rates are adjusted based on sample design. See the technical supplement to the Emergency Department Patient Survey (EDPS) 2020–21 for more information."]
[null,"Peer groups are defined by NSW Health and separate hospitals into groups with similar volumes of hospitalisations and capacities. They include: principal referral hospitals with large volumes and particular specialisations (Peer Group A, with Group A2 referring to paediatric specialist facilities and Group A3 referring to those with a specialist acute role or tertiary referral); major hospitals (Peer Group B including B1 and B2 groups); district hospitals with smaller volumes (Peer Group C including District Group 1 and District Group 2) and community hospitals, with or without surgery (Peer group D)."]

{"sheet":"Respondent characteristics","index":3,"n_rows":113,"n_cols":32,"rows_kept":113,"cut":false,"hidden":false,"merged":[[112,1,112,31],[3,3,3,7],[3,8,3,9],[3,12,3,13],[3,19,3,21],[3,24,3,31],[3,10,3,11],[3,14,3,18],[3,22,3,23],[109,1,109,31],[110,1,110,31],[111,1,111,31]]}
[]
[]
[]
[null,null,null,"Age",null,null,null,null,"Sex",null,"Aboriginality",null,"Language",null,"Education level",null,null,null,null,"Rurality",null,null,"Survey\nmode",null,"Longstanding health condition"]
[null,"Level","Name","0-17","18-34","35-54","55-74","75+","Female","Male","Aboriginal","Non-Aboriginal","English (main language spoken at home)","Other language","Less than Year 12 or equivalent","Completed Year 12 or equivalent","Trade or technical certificate or diploma","University degree","Postgraduate or higher degree","Major cities","Inner regional","Outer regional, remote","Mail","Online","Illness (e.g. cancer, diabetes)","Physical condition","Mental health","Neurological condition","Intellectual disability","Blindness or severe vision impairment","Deafness or severe hearing impairment","None reported"]
[null,"NSW","NSW",27,17,23,19,14,54,46,3,97,86,14,31,12,21,16,10,70,24,6,41,59,12,12,10,2,2,1,4,70]
[null,"LHD","Central Coast",28,16,17,20,19,54,46,3,97,96,4,35,15,25,9,6,100,0,0,44,56,14,18,12,2,2,1,6,64]
[null,"LHD","Far West",22,16,27,21,13,63,37,7,93,98,2,41,14,20,11,6,7,4,89,44,56,13,14,9,1,2,4,7,68]
[null,"LHD","Hunter New England",26,19,23,19,13,53,47,5,95,97,3,36,12,25,11,6,54,35,10,43,57,12,14,14,3,2,1,5,66]
[null,"LHD","Illawarra Shoalhaven",24,16,23,20,16,55,45,5,95,91,9,34,12,22,16,8,67,33,0,45,55,15,15,13,3,2,2,5,64]
[null,"LHD","Mid North Coast",23,13,26,23,15,53,47,5,95,96,4,33,12,25,12,7,8,75,17,51,49,13,14,13,3,3,2,5,65]
[null,"LHD","Murrumbidgee",29,18,24,17,13,53,47,5,95,88,12,34,14,20,9,6,4,65,31,42,58,10,11,9,1,4,2,4,71]
[null,"LHD","Nepean Blue Mountains",28,20,20,20,12,57,43,5,95,92,8,30,13,24,13,9,86,14,0,40,60,14,14,10,2,2,0,4,70]
[null,"LHD","Northern NSW",24,15,26,21,15,52,48,5,95,97,3,33,12,21,17,8,32,64,4,49,51,11,13,10,2,1,1,5,70]
[null,"LHD","Northern Sydney",27,14,24,18,16,53,47,1,99,79,21,20,7,17,24,21,99,1,0,36,64,11,9,6,2,0,1,3,75]
[null,"LHD","South Eastern Sydney",17,20,25,21,16,55,45,1,99,83,17,22,13,23,21,13,99,1,0,44,56,11,10,9,2,1,1,4,73]
[null,"LHD","South Western Sydney",28,16,25,18,13,57,43,2,98,72,28,33,14,20,16,6,90,10,0,37,63,13,14,9,2,2,1,4,71]
[null,"LHD","Southern NSW",24,15,26,22,13,55,45,3,97,95,5,28,14,25,12,10,35,42,22,49,51,13,15,10,2,1,1,4,67]
[null,"LHD","St Vincent's Health Network",1,26,30,25,18,50,50,1,99,84,16,10,9,18,34,27,97,2,1,41,59,11,10,9,4,1,1,4,71]
[null,"LHD","Sydney",19,20,26,21,14,55,45,1,99,74,26,21,14,17,23,16,99,1,0,38,62,10,9,8,1,1,1,4,74]
[null,"LHD","Sydney Children's Hospitals Network",100,0,0,0,0,48,52,1,99,73,27,44,2,3,8,5,99,1,0,19,81,2,1,2,1,2,1,1,93]
[null,"LHD","Western NSW",30,15,24,19,12,52,48,10,90,97,3,36,13,20,13,7,7,76,17,43,57,14,11,10,1,1,1,6,70]
[null,"LHD","Western Sydney",15,23,30,18,14,54,46,2,98,62,38,28,16,17,18,11,98,1,0,37,63,13,13,10,2,2,1,4,69]
[null,"Peer group","Community hospitals",36,20,24,14,6,58,42,2,98,94,6,28,9,29,9,13,88,11,1,30,70,7,8,6,1,0,0,3,83]
[null,"Peer group","District group 1",26,17,24,20,14,55,45,4,96,90,10,31,13,22,14,8,49,34,17,44,56,11,12,9,2,2,1,4,70]
[null,"Peer group","District group 2",26,16,25,21,12,56,44,5,95,97,3,32,13,23,13,9,25,56,19,45,55,10,12,9,2,2,1,4,71]
[null,"Peer group","Major",26,16,23,19,16,52,48,4,96,87,13,33,13,22,14,7,60,37,4,43,57,13,13,11,2,2,1,5,69]
[null,"Peer group","Paediatric specialist",100,0,0,0,0,48,52,1,99,73,27,44,2,3,8,5,99,1,0,19,81,2,1,2,1,2,1,1,93]
[null,"Peer group","Principal referral",22,18,25,20,15,56,44,2,98,80,20,27,12,20,18,13,98,2,0,40,60,12,13,10,2,2,1,4,69]
[null,"Peer group","Ungrouped acute - tertiary referral",0,27,32,26,14,51,49,3,97,88,12,21,16,23,25,12,89,10,1,47,53,14,15,19,2,1,3,6,60]
[null,"Facility","Armidale",25,18,27,17,14,55,45,4,96,92,8,26,11,25,21,9,5,75,19,43,57,10,13,5,2,0,1,3,74]
[null,"Facility","Auburn",21,23,33,17,6,45,55,3,97,44,56,34,12,18,17,10,99,1,0,31,69,11,12,7,3,3,2,4,78]
[null,"Facility","Ballina",22,15,24,23,17,53,47,1,99,99,1,32,8,26,17,10,10,87,2,52,48,7,15,8,2,0,1,5,71]
[null,"Facility","Bankstown-Lidcombe",24,18,23,19,17,57,43,1,99,65,35,35,17,15,16,8,99,1,0,37,63,13,15,11,2,2,1,6,66]
[null,"Facility","Batemans Bay",23,8,29,24,16,53,47,2,98,96,4,31,15,25,9,11,25,72,3,47,53,12,15,14,1,4,1,4,66]
[null,"Facility","Bathurst",28,14,27,20,11,50,50,9,91,100,0,35,13,18,14,10,8,88,4,44,56,14,13,8,1,2,0,5,70]
[null,"Facility","Belmont",19,21,18,23,19,54,46,3,97,98,2,37,15,24,11,6,100,0,0,51,49,12,16,15,2,3,1,7,64]
[null,"Facility","Blacktown",12,20,34,17,17,54,46,2,98,68,32,27,17,18,19,10,99,0,0,39,61,15,14,10,2,1,1,6,66]
[null,"Facility","Blue Mountains",23,15,21,25,17,58,42,1,99,96,4,23,11,20,21,17,88,12,0,42,58,12,11,10,2,1,1,5,71]
[null,"Facility","Bowral",24,14,20,23,19,55,45,0,100,98,2,27,11,29,16,9,10,90,0,49,51,11,14,6,1,1,1,5,73]
[null,"Facility","Broken Hill",22,16,27,21,13,63,37,7,93,98,2,41,14,20,11,6,7,4,89,44,56,13,14,9,1,2,4,7,68]
[null,"Facility","Byron Central",23,19,33,19,6,50,50,1,99,97,3,21,10,21,23,19,25,75,0,37,63,5,10,7,0,1,1,1,81]
[null,"Facility","Calvary Mater",0,31,30,22,17,56,44,6,94,95,5,32,18,22,17,10,84,15,1,50,50,20,19,27,3,2,2,8,46]
[null,"Facility","Camden",36,20,24,14,6,58,42,2,98,94,6,28,9,29,9,13,88,11,1,30,70,7,8,6,1,0,0,3,83]
[null,"Facility","Campbelltown",32,13,24,18,13,54,46,3,97,87,13,29,13,25,15,5,94,6,0,35,65,16,16,12,3,2,1,4,68]
[null,"Facility","Canterbury",30,17,23,16,13,50,50,0,100,63,37,28,17,17,17,12,100,0,0,36,64,8,7,6,1,0,1,3,80]
[null,"Facility","Casino",26,20,22,17,15,59,41,0,100,100,0,43,14,21,10,4,3,84,13,50,50,12,12,12,2,0,1,4,70]
[null,"Facility","Cessnock",29,9,32,18,11,59,41,8,92,99,1,28,22,24,10,4,28,72,0,50,50,7,17,11,1,1,0,4,71]
[null,"Facility","Children's at Westmead",100,0,0,0,0,48,52,1,99,67,33,45,3,3,8,5,99,1,0,17,83,3,1,2,1,2,1,1,92]
[null,"Facility","Coffs Harbour",25,12,28,21,14,51,49,3,97,92,8,32,12,24,13,7,8,83,9,55,45,13,15,15,1,2,2,5,65]
[null,"Facility","Concord",9,19,27,25,21,56,44,1,99,69,31,21,15,24,22,12,99,1,0,42,58,11,14,7,1,0,2,5,69]
[null,"Facility","Cooma",22,16,27,22,12,46,54,7,93,94,6,27,12,28,14,12,18,60,23,46,54,13,13,13,1,0,2,5,70]
[null,"Facility","Cowra",26,19,21,22,13,53,47,10,90,99,1,36,9,22,16,9,8,69,23,46,54,12,12,9,1,2,1,5,69]
[null,"Facility","Deniliquin",27,18,20,20,14,53,47,6,94,96,4,36,12,22,12,7,7,88,4,48,52,14,12,11,3,2,0,4,66]
[null,"Facility","Dubbo",31,19,18,20,12,52,48,14,86,95,5,36,16,20,11,6,4,76,20,43,57,14,12,5,0,0,0,8,71]
[null,"Facility","Fairfield",22,12,31,23,11,54,46,2,98,47,53,42,14,19,11,6,99,1,0,42,58,11,10,3,0,1,1,3,81]
[null,"Facility","Forbes",29,21,20,18,12,58,42,15,85,98,2,45,14,14,14,5,2,3,94,44,56,15,9,9,1,1,0,6,72]
[null,"Facility","Gosford",31,14,15,21,19,52,48,3,97,95,5,34,14,24,12,7,99,0,0,40,60,12,17,11,1,2,1,6,66]
[null,"Facility","Goulburn",25,19,19,21,16,51,49,5,95,95,5,32,14,23,9,9,6,93,0,49,51,12,18,10,2,0,1,5,68]
[null,"Facility","Grafton",26,14,23,24,12,50,50,10,90,97,3,39,13,21,9,5,2,87,10,51,49,15,17,10,4,6,2,5,61]
[null,"Facility","Griffith",28,16,28,16,12,46,54,4,96,86,14,36,18,16,5,6,1,1,98,40,60,6,8,8,1,2,1,3,77]
[null,"Facility","Gunnedah",33,28,13,14,13,62,38,14,86,100,0,35,17,24,11,4,2,7,91,39,61,8,9,11,1,2,1,6,73]
[null,"Facility","Hawkesbury",26,24,20,19,11,61,39,4,96,96,4,25,11,24,20,7,88,12,0,36,64,9,9,8,1,1,0,3,76]
[null,"Facility","Hornsby",32,16,23,16,13,52,48,1,99,84,16,27,6,19,27,12,97,2,0,37,63,8,8,8,0,0,1,2,79]
[null,"Facility","Inverell",29,18,25,16,12,55,45,9,91,98,2,40,15,24,8,3,2,5,93,45,55,12,11,12,3,4,2,9,69]
[null,"Facility","John Hunter",38,11,23,18,10,51,49,4,96,96,4,39,8,26,9,4,92,7,1,40,60,10,13,14,4,2,0,4,67]
[null,"Facility","Kempsey",25,13,27,24,11,58,42,11,89,100,0,38,12,28,9,3,9,70,21,48,52,13,16,13,6,7,2,3,65]
[null,"Facility","Kurri Kurri",26,18,28,18,11,52,48,9,91,95,5,36,16,19,13,4,98,2,0,42,58,12,15,8,1,1,1,4,72]
[null,"Facility","Lismore",21,13,30,20,15,46,54,5,95,98,2,32,10,24,18,9,4,95,2,51,49,13,15,13,4,1,2,8,64]
[null,"Facility","Lithgow",24,16,25,22,14,55,45,5,95,96,4,34,8,26,15,8,12,88,0,53,47,13,15,9,3,3,2,5,70]
[null,"Facility","Liverpool",29,18,25,16,12,60,40,1,99,63,37,35,13,16,18,5,98,2,0,36,64,12,14,8,2,2,3,5,70]
[null,"Facility","Macksville",23,10,23,29,15,54,46,3,97,100,0,35,12,22,12,8,9,3,88,55,45,14,15,6,1,1,1,4,70]
[null,"Facility","Maclean",23,13,21,27,16,56,44,4,96,98,2,36,14,22,16,5,14,74,12,54,46,10,15,11,1,3,0,6,67]
[null,"Facility","Maitland",27,25,20,17,11,53,47,5,95,99,1,34,13,27,9,4,83,16,0,38,62,10,14,14,3,3,1,4,66]
[null,"Facility","Manning",21,13,19,25,21,50,50,3,97,98,2,40,14,25,6,7,8,92,1,51,49,16,20,16,3,1,2,7,59]
[null,"Facility","Milton",27,16,20,23,14,59,41,3,97,96,4,30,14,20,14,11,30,68,2,44,56,9,15,4,2,1,1,5,75]
[null,"Facility","Moree",29,21,21,20,9,47,53,13,87,99,1,35,9,22,13,9,5,5,90,39,61,5,5,1,3,0,1,2,86]
[null,"Facility","Moruya",21,9,25,30,14,58,42,4,96,99,1,27,14,28,12,12,16,62,21,49,51,17,17,10,5,1,2,4,63]
[null,"Facility","Mount Druitt",41,22,18,11,8,54,46,2,98,69,31,29,16,13,16,5,98,2,0,23,77,6,7,4,2,2,2,3,83]
[null,"Facility","Mudgee",29,13,29,15,14,55,45,6,94,98,2,32,10,26,12,8,16,74,10,43,57,7,9,8,3,1,1,5,74]
[null,"Facility","Murwillumbah",25,10,31,24,10,59,41,5,95,98,2,36,12,28,14,7,20,80,0,48,52,8,13,14,2,2,1,4,68]
[null,"Facility","Muswellbrook",31,20,25,16,8,59,41,7,93,93,7,34,20,22,10,2,6,92,2,34,66,13,10,11,1,0,0,5,73]
[null,"Facility","Narrabri",30,18,22,18,12,48,52,7,93,99,1,38,12,18,8,12,4,6,90,44,56,10,7,5,1,2,1,3,78]
[null,"Facility","Nepean",30,21,18,19,12,55,45,6,94,89,11,33,15,24,9,8,96,4,0,39,61,16,17,10,3,2,0,4,66]
[null,"Facility","Orange",31,11,27,18,13,51,49,8,92,95,5,36,10,20,13,6,10,81,9,41,59,17,10,17,3,2,1,5,66]
[null,"Facility","Port Macquarie",20,15,23,23,19,53,47,3,97,98,2,32,11,26,13,9,8,89,4,47,53,14,11,12,4,3,2,7,63]
[null,"Facility","Prince of Wales",2,22,38,21,17,63,37,1,99,84,16,14,16,22,23,20,99,0,0,45,55,14,10,11,2,1,1,4,70]
[null,"Facility","Queanbeyan",27,21,26,17,9,61,39,2,98,92,8,27,15,21,13,10,92,8,0,41,59,13,13,8,2,0,1,3,68]
[null,"Facility","Royal North Shore",28,12,24,18,17,54,46,1,99,82,18,17,6,16,23,27,100,0,0,34,66,12,9,5,2,0,1,3,75]
[null,"Facility","Royal Prince Alfred",18,22,28,21,12,58,42,1,99,81,19,16,11,14,27,21,98,2,0,37,63,10,8,10,1,1,1,3,73]
[null,"Facility","Ryde",17,19,27,20,17,50,50,1,99,64,36,20,12,18,22,19,100,0,0,40,60,12,10,9,4,1,1,5,70]
[null,"Facility","Shellharbour",23,14,27,20,16,59,41,5,95,96,4,36,12,25,15,3,84,16,0,48,52,16,13,15,3,4,0,4,62]
[null,"Facility","Shoalhaven",26,14,21,19,20,56,44,5,95,96,4,33,11,23,15,9,12,87,0,41,59,14,17,14,2,0,3,6,62]
[null,"Facility","Singleton",31,24,22,15,8,58,42,12,88,95,5,31,10,30,12,4,8,92,0,36,64,6,6,9,1,2,2,3,77]
[null,"Facility","South East Regional",23,9,28,25,15,57,43,1,99,99,1,26,14,29,13,7,14,4,82,61,39,11,17,8,2,1,2,4,66]
[null,"Facility","St George",26,22,19,19,13,57,43,0,100,78,22,27,11,22,20,12,100,0,0,40,60,9,11,7,1,1,0,3,77]
[null,"Facility","St Vincent's",1,26,30,25,18,50,50,1,99,84,16,10,9,18,34,27,97,2,1,41,59,11,10,9,4,1,1,4,71]
[null,"Facility","Sutherland",27,15,17,20,22,49,51,3,97,91,9,31,11,26,12,8,100,0,0,48,52,13,11,9,4,3,1,6,69]
[null,"Facility","Sydney Children's Randwick",100,0,0,0,0,48,52,1,99,81,19,43,1,2,9,5,99,1,0,21,79,2,1,2,1,1,0,0,94]
[null,"Facility","Sydney and Sydney Eye",0,23,35,32,11,45,55,0,100,78,22,7,14,25,36,15,96,3,0,43,57,7,9,8,1,0,5,2,77]
[null,"Facility","Tamworth",24,19,20,19,18,49,51,5,95,98,2,36,6,22,15,8,2,78,20,44,56,13,10,12,1,2,2,5,69]
[null,"Facility","The Tweed",25,17,21,18,19,54,46,6,94,96,4,35,14,16,19,5,93,6,1,50,50,12,12,7,1,0,2,5,74]
[null,"Facility","Wagga Wagga",29,18,24,16,13,55,45,5,95,86,14,32,14,22,10,5,5,84,11,42,58,12,11,9,1,5,2,5,70]
[null,"Facility","Westmead",2,26,32,22,18,57,43,1,99,62,38,25,17,19,19,15,97,2,0,43,57,14,16,13,3,2,2,5,62]
[null,"Facility","Wollongong",24,17,24,21,14,52,48,5,95,86,14,33,11,20,17,9,96,4,0,46,54,15,14,12,4,3,2,4,64]
[null,"Facility","Wyong",26,18,18,19,18,56,44,4,96,97,3,36,16,26,6,5,100,0,0,47,53,15,19,14,2,2,1,6,62]
[null,"Facility","Young",31,21,18,20,11,56,44,4,96,94,6,41,13,19,10,8,5,87,8,44,56,9,11,11,1,3,1,4,72]
[]
[null,"Notes:"]
[null,"Results for respondent characteristics are weighted. "]
[null,"Results for respondent characteristics may not add up to 100% due to rounding and missing responses."]
[null,"Respondents characteristics were obtained from both survey questionnaire and administrative data. For age and sex, missing values were filled in using administrative data. Missing data for other patient characteristics were included as a separate category but not reported in this table."]
[null,"See the technical supplement to the Emergency Department Patient Survey (EDPS) 2020–21 for more information on the representativeness of the survey cohort of the eligible population."]

{"sheet":"Summary 2020–21","index":4,"n_rows":54,"n_cols":105,"rows_kept":54,"cut":false,"hidden":false,"merged":[[53,0,53,2],[2,75,2,100],[3,5,3,21],[47,23,47,24],[48,23,48,24],[51,0,51,2],[52,0,52,2],[2,5,2,21],[2,25,2,26],[2,27,2,39],[2,40,2,41],[2,42,2,60],[2,61,2,74]]}
[]
[]
[null,null,null,null,null,"Local health districts",null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,"A3",null,"A1",null,null,null,null,null,null,null,null,null,null,null,null,"A2",null,"B",null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,"C1",null,null,null,null,null,null,null,null,null,null,null,null,null,"C2",null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,"D"]
[null,null,null,null,null,"Standardised comparisons have not been made at LHD level and therefore LHD results are not flagged as significantly higher or lower than the NSW result."]
[null,null,null,null,"NSW ","Central Coast ","  Far West†","Hunter New England ","Illawarra Shoalhaven ","Mid North Coast ","Murrumbidgee ","Nepean Blue Mountains ","Northern NSW ","Northern Sydney ","South Eastern Sydney ","South Western Sydney ","Southern NSW ","St Vincent's Health Network ","Sydney ","Sydney Children's Hospitals Network ","  Western NSW†","Western Sydney ",null,"Minimum hospital result","Maximum hospital result","Calvary Mater   ","Sydney and Sydney Eye   ","Bankstown-Lidcombe   ","Concord   ","Gosford   ","John Hunter   ","Liverpool   ","Nepean   ","Prince of Wales   ","Royal North Shore   ","Royal Prince Alfred   ","St George   ","St Vincent's   ","Westmead   ","Wollongong   ","Children's at Westmead   ","Sydney Children's Randwick   ","  Auburn†","Blacktown   ","Campbelltown   ","Canterbury   ","Coffs Harbour   ","  Dubbo†","Fairfield   ","Hornsby   ","Lismore   ","Maitland   ","Manning   ","  Orange†","Port Macquarie   ","Shoalhaven   ","Sutherland   ","  Tamworth†","The Tweed   ","Wagga Wagga   ","Wyong   ","  Armidale†","  Bathurst†","Belmont   ","Bowral   ","  Broken Hill†","Goulburn   ","Grafton   ","  Griffith†","Hawkesbury   ","  Mount Druitt†","Murwillumbah   ","Ryde   ","Shellharbour   ","South East Regional   ","Ballina   ","Batemans Bay   ","Blue Mountains   ","  Byron Central†","  Casino†","  Cessnock†","Cooma   ","Cowra   ","Deniliquin   ","  Forbes†","  Gunnedah†","  Inverell†","Kempsey   ","  Kurri Kurri†","Lithgow   ","Macksville   ","Maclean   ","Milton   ","  Moree†","Moruya   ","  Mudgee†","  Muswellbrook†","  Narrabri†","Queanbeyan   ","  Singleton†","Young   ","Camden   "]
[null,"Question","Response",null,20728,1164,377,3226,1192,1099,915,1045,2062,965,1121,1516,1593,482,816,970,1281,904,null,null,null,267,288,230,308,598,246,240,250,249,315,271,284,482,247,302,484,486,208,249,230,237,285,189,249,325,269,234,292,223,293,294,300,217,255,263,566,222,213,309,315,377,246,260,199,213,200,249,325,260,286,291,255,325,220,203,185,246,229,224,219,171,207,238,190,257,283,315,336,148,320,208,160,177,240,201,229,252,null,"Count","Count"]
[null,"Overall satisfaction and outcomes"]
[null,"Overall, how would you rate the ED health professionals who treated you?","Very good",null,65,68,59,62,64,67,66,60,73,67,69,60,67,70,65,69,67,57,null,51,78,63,74,53,62,69,63,63,55,75,66,68,63,70,58,63,64,74,62,52,57,62,67,63,62,74,74,61,55,72,66,61,69,66,73,69,66,55,64,64,68,59,60,72,59,65,58,78,61,69,68,69,68,66,75,65,"53*",74,55,69,70,"51*",53,71,74,69,67,75,68,"62*",68,71,"60*",76,67,75,67,67,null,4,3]
[null,"Overall, how would you rate the care you received while in the ED?","Very good",null,62,65,59,59,60,64,67,56,71,64,68,56,68,66,61,65,64,53,null,46,80,64,70,52,55,64,60,56,50,71,64,65,63,66,53,59,61,71,61,50,53,58,55,58,59,70,71,55,52,69,69,56,70,63,71,69,65,50,61,63,65,59,61,67,59,63,52,80,56,64,67,67,75,62,77,66,"57*",74,55,69,65,"46*",46,71,74,72,59,71,67,"63*",66,77,"55*",78,69,74,69,65,null,4,8]
[null,"If asked about your experience in the ED by friends and family, how would you respond?","Would speak highly",null,73,75,67,70,72,75,72,69,78,79,80,69,77,79,76,78,73,66,null,53,87,77,84,65,71,76,72,69,65,82,79,78,76,79,69,70,75,82,67,60,67,77,65,67,75,82,76,61,62,80,79,69,80,75,78,75,74,62,71,76,75,67,65,77,63,70,65,85,73,75,78,75,80,76,84,75,"63*",82,65,76,78,"57*",53,87,78,79,70,80,78,"68*",73,77,"60*",84,81,87,73,78,null,5,5]
[null,"Did the care and treatment you received in the ED help you?","Yes, definitely",null,69,66,62,63,67,69,72,66,73,74,74,67,70,65,72,75,67,65,null,50,82,67,82,69,69,66,60,63,62,73,74,71,73,65,66,68,72,80,65,64,68,77,62,67,71,75,70,59,60,68,75,63,72,69,74,77,66,57,65,69,69,62,63,68,67,68,66,78,71,69,66,73,75,73,78,67,"68*",76,59,69,68,"61*",57,72,67,72,65,73,74,"66*",73,74,"50*",71,71,78,63,73,null,0,0]
[null,"Compassion, respect and kindness"]
[null,"Were the ED staff you met on your arrival polite and courteous?","Yes, definitely",null,82,85,80,82,83,81,84,78,85,84,86,78,84,82,83,85,85,78,null,70,93,89,85,76,82,85,83,80,77,83,86,84,84,82,79,88,83,87,77,78,75,82,76,80,81,85,86,73,79,88,81,81,90,88,79,85,86,72,87,86,90,80,82,87,85,80,78,91,80,76,88,86,77,81,89,84,80,91,85,82,86,78,70,89,93,80,84,89,85,82,78,85,77,86,86,86,79,75,null,2,0]
[null,"Did the ED health professionals who treated you introduce themselves to you?","Yes, all of them",null,77,80,76,77,76,77,76,72,78,81,84,73,78,81,80,80,75,74,null,61,87,86,87,69,74,84,82,75,71,86,82,84,79,81,78,77,78,84,73,71,69,77,70,67,82,85,79,70,72,82,79,76,86,82,76,80,77,64,81,75,79,76,74,73,71,74,70,82,71,73,80,79,74,74,81,78,"73*",83,61,75,75,"67*",61,84,84,72,75,82,76,"66*",73,78,76,80,83,81,65,78,null,5,2]
[null,"Did the ED health professionals listen carefully to any views and concerns you had?","Yes, definitely",null,68,65,69,64,68,67,69,63,71,71,72,64,67,66,72,77,66,66,null,46,79,66,78,62,67,65,64,63,60,75,68,74,68,66,62,67,76,79,69,67,62,73,64,64,72,77,64,59,53,69,67,71,71,71,73,72,66,60,64,73,64,69,60,72,64,65,68,76,68,65,69,72,67,64,75,70,"64*",69,59,72,65,52,46,72,75,72,64,78,69,"63*",69,70,"59*",71,68,78,62,74,null,1,4]
[null,"Were the ED health professionals kind and caring towards you?","Yes, always",null,82,85,80,81,81,84,81,81,86,84,87,79,84,81,84,85,83,76,null,68,92,86,86,81,84,85,83,79,81,92,84,83,85,81,79,82,82,89,76,72,77,85,80,82,80,88,83,74,74,86,87,80,86,88,84,84,84,78,81,87,85,80,81,89,74,77,75,88,81,80,85,87,85,83,87,84,"69*",88,76,83,88,68,70,90,89,85,80,92,84,83,83,84,77,87,83,91,79,81,null,2,1]
[null,"Were you treated with respect and dignity while you were in the ED?","Yes, always",null,87,88,83,85,86,87,88,83,90,90,90,85,87,89,90,89,87,81,null,78,94,88,90,87,88,89,85,85,81,92,90,92,87,89,81,87,85,93,79,82,80,89,81,82,89,92,89,78,80,92,90,85,91,91,91,91,86,81,86,90,90,83,83,86,82,83,84,92,87,82,88,92,90,87,93,86,87,91,86,90,94,86,80,94,92,86,82,93,89,87,84,87,83,91,87,93,83,87,null,3,1]
[null,"Did the ED health professionals discuss your worries or fears with you?","Yes, definitely",null,40,39,"50*",34,37,41,"45*",40,48,41,47,38,42,41,49,43,38,36,null,14,58,"41*","55*","44*","46*",45,"33*","38*","37*","38*","36*","48*","46*",41,"38*","31*",40,49,"51*","33*","28*","51*","36*","30*","54*","55*","35*","24*","30*","45*","42*","46*","53*","49*","58*","52*","32*","14*","41*","43*","45*","50*","39*","43*","33*","50*","25*","52*","41*","42*","42*","44*","31*","42*","46*","41*","45*","55*","32*","45*","29*","34*",21,"56*","","35*","39*","55*","33*","","39*","50*","28*","36*","43*","37*","34*","31*",null,0,0]
[null,"Do you think the ED health professionals did everything they could to help manage your pain?","Yes, definitely",null,61,59,"60*",55,61,54,62,61,71,66,67,59,65,58,61,61,59,56,null,43,78,"64*","68*","65*",63,57,"52*","53*","61*","68*",65,60,71,58,62,"59*",60,62,"53*",48,"55*","62*",49,"56*",71,70,72,"44*","57*","58*","54*","59*",60,"62*","69*","66*",62,"58*","60*",58,63,"60*","60*","68*","50*","58*","56*","73*",64,"66*","66*","72*","68*",62,"71*","72*","58*",76,"65*","66*","62*","49*","46*","59*","58*","68*","66*","74*","63*","71*","63*","69*","43*","71*",63,"78*","60*","62*",null,0,0]
[null,"Trust and confidence"]
[null,"Did you have confidence and trust in the ED health professionals treating you?","Yes, definitely",null,75,77,67,71,75,77,77,73,81,79,80,71,78,79,79,79,78,69,null,59,87,76,84,73,74,77,72,66,69,78,79,82,80,79,70,74,76,85,68,66,69,79,72,73,77,82,79,64,66,86,81,74,78,76,81,79,76,64,75,80,75,67,71,79,71,75,70,84,77,76,78,78,77,82,85,72,"67*",80,71,80,83,"60*",59,83,79,76,74,85,79,"72*",79,78,65,86,82,87,74,78,null,5,4]
[null,"Involvement in decision-making"]
[null,"Were you involved, as much as you wanted to be, in decisions about your care and treatment?","Yes, definitely",null,64,66,72,63,64,63,67,64,70,68,65,60,68,62,64,69,66,59,null,55,79,66,75,58,61,65,58,57,62,63,69,64,67,62,55,62,66,72,63,58,60,65,59,65,62,72,67,60,59,74,60,65,62,69,69,67,67,55,61,71,66,72,61,69,63,66,64,79,59,65,70,68,65,67,74,64,"62*",73,56,73,"61*","68*",58,71,73,66,71,77,72,"64*",71,70,"66*",74,70,79,66,69,null,0,5]
[null,"Did you feel involved in decisions about your discharge from the ED?","Yes, definitely",null,69,67,73,68,70,70,66,67,76,70,72,65,74,71,64,71,70,61,null,56,88,"65*",73,61,66,66,62,65,63,73,69,60,69,71,"58*",68,67,77,61,57,"65*",70,67,"64*",63,76,73,"65*",65,77,68,67,72,82,76,69,67,"59*",69,73,74,73,66,77,"56*","73*",72,78,64,72,76,75,"75*",68,77,83,"65*",82,"56*",75,"69*","71*","59*",77,88,72,72,77,79,"68*",73,79,"63*",81,75,81,72,69,null,0,1]
[null,"Timely and coordinated care"]
[null,"While you were waiting to be treated, did the ED staff check on your condition?","Yes",null,79,78,79,75,74,78,86,73,88,78,82,80,79,78,86,83,82,74,null,67,95,81,79,89,80,82,67,73,71,78,77,89,83,78,71,70,82,84,79,74,76,84,79,"78*",88,80,87,72,74,86,76,79,85,83,90,87,74,"71*",76,71,84,79,73,90,78,"70*",75,94,81,73,80,81,90,83,85,86,"74*",92,82,93,92,"85*",81,83,94,80,76,85,92,90,80,87,"74*",95,68,90,85,72,null,7,7]
[null,"How would you rate how the ED health professionals worked together?","Very good",null,59,63,55,56,62,61,60,53,66,59,63,54,63,61,58,60,61,52,null,42,74,57,65,50,55,64,57,52,49,61,59,59,63,61,53,62,57,65,52,49,52,59,59,"60*",62,65,63,53,54,64,58,56,66,58,63,63,62,50,55,63,60,55,56,68,51,55,56,71,53,65,58,68,66,58,73,59,"46*",69,56,71,68,"51*",42,67,68,65,64,70,70,"62*",62,69,"49*",74,70,72,59,64,null,3,4]
[null,"Was your family and home situation taken into account when you were discharged?","Yes, definitely",null,69,69,64,67,71,69,69,70,73,72,69,71,71,63,63,75,72,61,null,53,92,"62*",66,"61*",60,64,"65*",76,"68*","72*",71,"65*","63*",63,"65*",77,73,77,"65*","58*","69*","62*","64*","73*",76,74,"67*","69*","54*","76*","65*","62*",75,"69*","78*",72,74,"54*","70*",70,78,64,"72*",78,"57*","73*","53*",78,68,"69*","72*",78,"68*",70,"66*","70*","70*","73*","57*",78,"69*","71*","60*",81,"86*",74,"75*",73,76,"71*",67,"71*","67*",85,73,92,"72*",70,null,0,0]
[null,"Were you provided with a document that summarised the care you received (e.g. a copy of the letter to your GP or a discharge summary)?","Yes",null,65,47,41,64,57,41,45,78,35,79,80,84,51,67,84,78,48,85,null,20,89,80,63,88,88,44,81,87,84,85,77,79,84,67,89,63,85,69,86,80,86,87,42,"47*",87,79,47,73,61,"53*",44,58,81,"63*","40*",50,50,28,58,67,63,41,52,30,"46*",78,86,25,83,57,34,32,56,71,27,37,"51*",49,35,27,"34*",25,20,"38*","61*",56,34,33,33,21,49,31,"44*","36*",61,"45*",29,81,null,28,17]
[null,"Effective communication"]
[null,"Did the ED health professionals explain things in a way you could understand?","Yes, always",null,81,82,78,79,82,82,79,77,85,86,82,77,82,83,83,86,78,74,null,70,93,84,87,74,79,81,79,78,75,85,85,84,81,83,78,80,83,91,73,70,75,85,78,71,79,88,83,77,70,83,84,86,80,84,84,82,83,72,82,82,81,78,73,83,75,81,75,86,83,77,84,85,84,81,90,82,80,86,73,81,82,77,70,83,84,80,86,91,89,82,84,82,75,89,84,93,74,80,null,2,3]
[null,"Did you have enough time to discuss your health or medical problem with the ED health professionals?","Yes, definitely",null,72,69,73,68,70,74,72,71,78,77,75,67,74,71,76,79,70,69,null,54,84,70,78,60,71,70,67,67,70,78,76,79,73,71,68,65,77,81,78,65,63,73,70,64,77,83,76,61,62,75,77,77,72,78,79,74,69,63,68,77,74,73,65,73,65,73,70,80,72,70,73,78,75,71,83,70,"68*",81,67,74,70,"65*",54,74,82,71,76,84,76,"68*",72,78,"57*",79,80,82,71,74,null,1,8]
[null,"If your family members or someone else close to you wanted to talk to the ED health professionals, did they get the opportunity to do so?","Yes, definitely",null,63,51,58,66,68,61,67,63,71,73,62,58,66,52,63,57,64,58,null,46,87,"69*",67,54,57,52,66,60,62,61,74,68,60,52,58,68,53,64,58,57,50,61,57,"67*",70,72,67,"61*",62,68,64,69,62,72,71,68,50,"63*","55*",61,69,58,54,70,"64*","63*",58,75,69,"67*",65,75,"64*",65,"71*","62*","64*",73,"49*",76,"71*","57*","46*","62*","75*","66*","60*",75,67,"65*",64,"71*","59*","69*",74,87,"61*",66,null,3,3]
[null,"Clear information"]
[null,"Did the ED staff give you enough information about what to expect during your visit?","Yes, definitely",null,55,53,58,54,54,54,60,45,60,52,57,56,59,51,56,57,54,54,null,40,75,63,60,55,59,52,50,56,40,55,48,51,59,51,54,51,57,58,60,54,51,62,44,"46*",69,58,59,45,51,59,54,58,57,61,56,60,55,41,52,54,58,58,58,57,60,43,51,74,52,54,55,61,62,56,62,61,"55*",71,54,65,59,"47*",50,67,75,61,61,67,62,"67*",55,65,"56*","59*",58,69,58,55,null,1,6]
[null,"Did the ED staff tell you how long you might have to wait for treatment?","Yes",null,46,48,50,47,40,44,46,42,49,41,51,49,52,44,45,48,46,41,null,31,78,56,53,44,45,49,42,50,39,55,37,41,49,44,38,32,50,45,58,41,46,53,45,35,67,48,49,49,48,52,41,49,48,"48*",39,40,46,31,46,47,53,50,51,54,"53*",43,35,62,45,42,48,55,"53*",45,"51*","51*","41*",67,"49*",57,"57*","43*","49*","53*","78*",50,42,50,53,"64*",46,"55*","53*","60*",50,"59*","63*",43,null,1,3]
[null,"During your ED visit, how much information about your condition or treatment was given to you?","The right amount",null,83,82,85,81,81,85,82,82,88,85,85,82,87,80,85,89,82,79,null,74,92,84,89,85,83,81,79,82,78,85,84,87,85,80,78,79,87,92,84,74,78,84,83,76,83,88,82,78,76,86,87,84,85,87,92,81,83,77,85,84,81,85,81,84,79,89,84,89,84,81,89,89,87,88,90,85,84,85,75,91,83,84,77,84,86,84,83,90,87,87,84,85,"74*",86,90,92,80,88,null,0,0]
[null,"Did you ever receive contradictory information about your condition or treatment from the ED health professionals?","No",null,81,83,87,83,83,84,79,80,87,85,83,76,86,79,80,78,83,71,null,57,92,85,85,75,79,86,82,78,74,85,85,83,82,79,77,81,75,83,61,70,78,74,84,78,57,86,85,79,82,87,83,83,81,84,88,79,81,84,84,88,89,87,84,83,78,85,69,87,82,84,86,90,85,90,92,78,86,88,84,85,75,82,77,83,85,88,84,91,89,85,89,87,78,87,85,85,83,91,null,2,0]
[null,"Thinking about when you left the ED, were you given enough information about how to manage your care at home?","Yes, definitely",null,68,66,67,62,67,69,71,65,73,73,70,70,71,67,68,73,67,63,null,53,84,71,81,70,70,63,58,66,"61*",76,72,63,67,67,62,64,69,76,64,57,72,77,62,"63*",73,78,75,"53*",57,73,71,67,63,76,"69*",74,70,"54*",62,65,68,67,66,68,"66*","64*",71,79,69,72,70,72,77,74,77,73,"63*",75,"57*",73,"70*","61*","54*",76,"84*",70,67,78,71,"68*",69,76,"58*","76*",70,70,"64*",73,null,0,1]
[null,"Were you told who to contact if you were worried about your condition or treatment after you left the ED?","Yes",null,85,85,83,83,87,86,81,84,84,84,85,88,85,83,85,89,82,79,null,71,97,88,84,87,84,82,87,89,85,85,82,82,85,83,77,86,89,89,85,75,88,93,83,"78*",86,89,83,81,78,86,90,89,86,83,80,83,88,"71*",84,83,85,83,82,88,"77*",85,85,84,81,85,84,92,84,84,85,88,"82*",87,74,78,82,"80*",78,90,97,81,77,85,86,"82*",88,90,86,87,86,85,82,87,null,0,0]
[null,"Were you told about what signs or symptoms, related to your illness or treatment, to watch out for after you went home?","Yes, definitely",null,62,59,63,58,60,63,61,62,64,62,66,66,63,60,64,74,62,56,null,44,81,67,69,66,60,58,57,67,"62*",75,58,63,64,60,53,55,71,77,68,51,69,69,59,"58*",68,67,63,"54*",53,67,65,60,58,"62*","63*",63,61,"50*",64,63,59,63,56,61,"52*","60*",60,73,66,63,65,65,"66*",64,68,61,"50*",71,44,62,68,"57*","49*",68,"81*",64,61,62,72,"58*",62,67,"61*",74,63,66,67,65,null,0,0]
[null,"Safe, comfortable environment"]
[null,"Was the signposting directing you to the ED easy to follow?","Yes, definitely",null,80,82,82,85,83,72,83,80,82,83,82,76,83,76,79,72,77,76,null,52,92,86,67,75,82,78,91,76,76,86,83,79,83,76,70,81,72,72,79,85,75,77,52,"59*",83,85,81,85,89,85,80,85,85,87,85,86,86,78,87,79,68,82,84,77,80,87,74,82,80,84,87,79,73,78,85,87,81,80,65,86,81,"70*",68,92,74,87,72,84,84,80,79,88,78,81,88,86,75,80,null,8,2]
[null,"Were you given enough privacy during your visit to the ED?","Yes, always",null,81,83,78,82,80,83,84,76,87,83,84,74,83,79,77,84,77,78,null,71,93,81,86,72,82,84,83,71,71,85,84,72,82,79,78,79,81,87,81,75,72,82,77,75,79,84,84,73,77,78,86,82,84,87,89,85,82,82,72,85,82,78,75,86,81,82,80,89,82,78,84,82,83,81,87,92,84,88,78,86,88,83,80,87,90,86,88,87,83,81,80,86,78,91,85,93,81,85,null,3,9]
[null,"How clean was the treatment area in the ED?","Very clean",null,72,78,74,74,74,76,78,69,85,74,76,62,79,79,64,65,80,62,null,53,98,83,73,55,65,79,66,53,68,73,73,61,70,79,65,71,61,69,62,60,63,70,66,77,69,77,89,64,70,76,76,79,85,80,79,78,78,79,79,80,87,74,69,83,74,64,58,88,69,72,88,81,77,75,96,91,"71*",90,74,85,92,78,82,85,76,80,91,82,84,85,70,98,81,90,78,89,84,76,null,9,18]
[null,"While you were in the ED, did you feel threatened by other patients or visitors?","No",null,92,95,90,95,92,95,93,92,96,94,95,87,95,87,89,93,96,86,null,82,99,92,93,89,91,94,96,82,89,93,94,88,95,87,88,89,91,95,83,82,89,88,93,97,85,94,93,91,96,96,97,95,97,92,98,91,95,98,95,96,98,90,95,97,94,95,89,98,90,94,96,97,97,96,97,96,95,93,94,98,96,99,94,95,96,96,98,98,99,97,97,96,92,99,94,98,94,97,null,3,0]
[]
[null,"* Interpret with caution. Result will have greater variability when there are fewer respondents to a question. These results are excluded from being highlighted as significantly different to NSW.",null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,"Count",null,0,0,1,1,0,2,1,1,1,0,1,1,0,1,0,1,9,1,1,1,1,0,0,2,4,1,0,0,0,0,0,2,0,0,0,0,0,0,1,1,0,0,0,0,0,1,14,1,0,1,0,0,0,3,1,0,7,0,2,2,0,0,1,7,3,2,13,2,0,0,3,0,5,0,10,1,1]
[null,"† Interpret with caution. ED response rate less than 20% and number of respondents is 50 or more.",null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,"Count",null,0,0,4,1,2,1,2,10,0,0,1,0,1,2,2,2,1,2,9,3,0,3,0,1,0,1,3,2,0,1,0,0,0,0,1,3,2,0,1,1,1,0,1,0,0,1,1,0,1,1,1,1,0,1,1,0,1,4,1,0,1,14,0,0,1,2,1,1,1,1,1,0,0,0,0,1,0]
[]
["Notes:"]
["An emergency department (ED) is noted as having a result that is significantly higher or significantly lower than the NSW result for a question after differences in patient characteristics (including age, sex, education level and language) have been taken into account. Therefore, when an ED is flagged as having a significantly higher or lower result than the NSW result, this reflects differences in patient experiences rather than differences that can be explained by an ED's patient mix."]
["Results noted as 'interpret with caution' are excluded from being highlighted as significantly different to NSW. Counts of differences are not comparable across EDs as a different number of questions may be compared for each ED."]
["Descriptive results are provided without comparison with NSW for all questions regarding outcomes. This is because patients who have more complex conditions are likely to have less positive outcomes, and comparisons have not been adjusted for patient complexity. For other measures not compared, there was no substantial ED variation, or results were near 100% and the method resulted in no valid comparisons."]

{"sheet":"Comparison with 2019–20 survey","index":5,"n_rows":50,"n_cols":103,"rows_kept":50,"cut":false,"hidden":false,"merged":[[4,101,5,101],[4,102,5,102],[3,5,3,21],[3,23,3,24],[3,25,3,37],[3,38,3,39],[3,40,3,58],[3,59,3,72],[50,0,50,2],[51,0,51,2],[3,73,3,98]]}
[]
[]
[]
[null,null,null,null,null,"Local health districts",null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,"A3",null,"A1",null,null,null,null,null,null,null,null,null,null,null,null,"A2",null,"B",null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,"C1",null,null,null,null,null,null,null,null,null,null,null,null,null,"C2",null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,"D"]
[null,null,null,null,"NSW","Central Coast","Far West","Hunter New England","Illawarra Shoalhaven","Mid North Coast","Murrumbidgee","Nepean Blue Mountains","Northern NSW","Northern Sydney","South Eastern Sydney","South Western Sydney","Southern NSW","St Vincent's Health Network","Sydney","Sydney Children's Hospitals Network","Western NSW","Western Sydney",null,"Calvary Mater","Sydney and Sydney Eye","Bankstown-Lidcombe","Concord","Gosford","John Hunter","Liverpool","Nepean","Prince of Wales","Royal North Shore","Royal Prince Alfred","St George","St Vincent's","Westmead","Wollongong","Children's at Westmead","Sydney Children's","Auburn","Blacktown","Campbelltown","Canterbury","Coffs Harbour","Dubbo","Fairfield","Hornsby","Lismore","Maitland","Manning","Orange","Port Macquarie","Shoalhaven","Sutherland","Tamworth","The Tweed","Wagga Wagga","Wyong","Armidale","Bathurst","Belmont","Bowral","Broken Hill","Goulburn","Grafton","Griffith","Hawkesbury","Mount Druitt","Murwillumbah","Ryde","Shellharbour","South East Regional","Ballina","Batemans Bay","Blue Mountains","Byron Central","Casino","Cessnock","Cooma","Cowra","Deniliquin","Forbes","Gunnedah","Inverell","Kempsey","Kurri Kurri","Lithgow","Macksville","Maclean","Milton","Moree","Moruya","Mudgee","Muswellbrook","Narrabri","Queanbeyan","Singleton","Young","Camden",null,"Count declined (hospitals)","Count improved (hospitals)"]
[null,"Question","Response"]
[null,"Overall satisfaction and outcomes"]
[null,"Overall, how would you rate the ED health professionals who treated you?","Very good",null,-4,-5,-8,-6,-5,-6,3,-3,-1,-5,-6,-4,-4,-7,-4,1,-4,-3,null,-6,-2,-4,-7,-6,-9,1,-3,-1,-7,-3,-9,-7,-2,-5,3,-1,-6,0,-10,-5,-5,-6,-2,2,7,-3,-11,-2,-6,-10,-9,-3,-1,7,-4,0,-4,-5,1,-8,5,-4,-3,3,-6,3,-5,1,-7,-13,2,-12,3,-18,"-14*",-2,"-11*",-4,-5,"-7*","-8*",-2,"-7*",-3,-15,-2,-8,"5*",-7,"-4*","-1*","-3*",-12,-2,"-1*",-7,null,26,2]
[null,"Overall, how would you rate the care you received while in the ED?","Very good",null,0,-2,-4,-4,-3,-6,6,-1,1,-3,0,4,-1,-5,-4,4,-1,5,null,-4,3,6,-10,-5,-8,7,-1,7,-6,-4,-5,-5,5,-3,8,-1,8,6,1,0,-14,-4,3,6,9,-4,-4,2,2,-9,-1,-3,3,9,1,-12,-3,-1,8,-4,9,-4,2,4,2,-1,-7,7,-5,-7,12,-12,5,-13,"3*",2,"-1*",-1,-5,"-8*","-9*",1,"-3*",6,-21,-1,-5,"9*",-8,"10*","-1*",-4,-10,0,"4*",-8,null,16,15]
[null,"If asked about your experience in the ED by friends and family, how would you respond?","Would speak highly",null,1,-1,-3,-1,1,1,4,1,0,0,4,4,-1,-3,-1,5,3,4,null,7,12,7,-7,-1,-7,-2,3,11,-4,-2,0,-3,6,0,8,1,0,4,2,8,-7,2,9,7,5,-3,-2,6,3,0,-1,4,-3,8,0,-3,-1,6,13,-3,-2,2,-3,-1,2,1,2,7,-1,-8,10,-7,4,-7,"-6*",2,"6*",-1,"6*","1*","-6*",14,"1*",7,-12,1,-3,"11*",-7,"9*","-9*",-4,-3,1,"1*",4,null,8,17]
[null,"Did the care and treatment you received in the ED help you?","Yes, definitely",null,-1,-4,0,-3,1,-1,7,0,1,-2,2,1,-4,-8,-1,0,-3,1,null,-2,9,11,-6,-6,-11,-4,1,3,-4,-1,1,-8,2,3,0,1,-7,7,3,3,-7,-7,-9,4,7,-2,0,-2,8,-4,0,3,2,15,-2,-7,-4,1,1,0,-1,-2,-1,-2,-3,-4,-1,5,-5,-5,4,1,3,-12,"2*",-5,"0*",-7,"3*","7*","-3*",-1,"-5*",0,-8,1,0,"8*",-6,"5*","-11*","-9*",-8,7,"-9*",-4,null,14,7]
[null,"Compassion, respect and kindness"]
[null,"Were the ED health professionals kind and caring towards you?","Yes, always",null,-1,-1,-2,-2,-1,-2,0,2,1,-3,2,-2,-1,-8,-3,-1,-1,1,null,0,6,-1,-4,-5,-1,-4,5,6,-6,-4,-1,-8,4,0,-1,-3,-4,-2,-5,0,-4,-1,1,2,5,-5,-12,0,-1,-1,-1,4,3,6,3,3,-3,4,4,-2,1,3,-12,-3,2,-1,-2,0,-1,-7,5,-6,2,-8,"-12*",-1,-6,0,2,"-5*","-4*",1,-5,7,-11,4,-5,"8*",-5,"1*","-2*",-6,-5,3,-2,-2,null,14,6]
[null,"Were you treated with respect and dignity while you were in the ED?","Yes, always",null,1,0,0,0,-1,-1,7,0,4,0,0,1,1,-4,2,0,0,4,null,2,5,3,1,-2,-4,1,1,1,-2,4,-3,-4,2,0,0,1,-6,7,-6,1,-3,-5,10,2,10,-3,-6,2,-2,-4,1,4,6,12,2,-1,3,1,4,0,2,-1,0,1,10,3,3,-2,1,0,15,-6,4,-6,7,-1,5,3,8,"6*","6*",9,-2,5,-11,1,-2,"10*",-6,-4,2,-3,-3,2,1,2,null,8,12]
[null,"Did the ED health professionals discuss your worries or fears with you?","Yes, definitely",null,0,4,"9*",-7,-3,2,"14*",1,5,1,-1,-2,0,"2*",8,-9,4,-2,null,"-5*","8*","11*","2*","2*","-13*","-2*","-1*","-11*","-8*","18*","-4*","2*","0*","-7*","-11*","-4*","-5*","-2*","-15*","-10*","-2*","-4*","4*","18*","1*","-7*","-12*","6*","4*","-2*","11*","-3*","17*","20*","5*","-16*","15*","13*","20*","9*","6*","-3*","-2*","13*","-5*","-6*","13*","11*","2*","-15*","2*","-5*","6*","","8*","11*","","","","","-7*","","","0*","","12*","-29*","","-2*","","","","-12*","","","",null,0,0]
[null,"Do you think the ED health professionals did everything they could to help manage your pain?","Yes, definitely",null,-3,-2,"-6*",-6,-7,-11,2,4,1,-3,1,-5,-4,-10,-4,-1,-2,0,null,"0*","6*","6*",-4,-11,"-6*","-11*","10*","-4*",-6,"0*",8,-10,6,"-6*",0,-4,"-9*","-3*","-9*","-13*",-18,"-8*",-2,0,"9*","-13*","6*","-10*","-5*","-12*",-5,"-7*","-1*","8*",7,"3*","9*","-13*","2*","-6*","0*","2*","-13*","-6*","0*","-13*","0*","1*","-5*","-3*","8*","-17*","3*","-9*","1*","8*","6*","5*","-1*","-7*","-5*","-14*","-24*","12*","-2*","1*","-14*","2*","-9*","10*","-14*","-8*",-13,"-2*","-4*","-11*",null,5,3]
[null,"Trust and confidence"]
[null,"Did you have confidence and trust in the ED health professionals treating you?","Yes, definitely",null,0,-1,-8,-4,0,-1,5,1,1,1,0,-1,1,-6,1,0,3,0,null,-6,5,8,-4,-4,-8,-7,2,-1,1,4,2,-6,4,-1,0,1,-7,0,-4,-1,-6,-1,3,2,8,-3,-3,7,5,0,-3,1,1,8,1,-8,3,3,3,-8,5,-2,0,3,-4,0,0,3,-1,-11,7,-5,11,-16,"-2*",-2,"-1*",2,7,"-4*","-12*",6,-10,2,-14,3,-3,"0*",-5,"0*","-10*","2*",-1,10,"1*",1,null,14,10]
[null,"Involvement in decision-making"]
[null,"Were you involved, as much as you wanted to be, in decisions about your care and treatment?","Yes, definitely",null,-1,-3,0,-3,-1,-7,2,0,2,5,-1,1,-5,-7,-4,-2,2,6,null,-2,8,-1,-4,-8,-7,-2,-4,5,5,-3,-1,-7,5,0,-3,-1,5,10,3,-7,-12,4,3,8,9,-3,-8,7,-8,-3,-8,0,1,4,2,-11,0,0,8,0,-3,"3*",-3,14,"5*",7,-3,1,-1,-16,-7,-4,8,"-15*","-2*",1,"-12*","7*","-6*","-2*","-7*",-1,"-13*","1*",-1,3,-7,"11*",-8,"-3*","-5*","-6*",-11,"13*","-1*",0,null,14,11]
[null,"Did you feel involved in decisions about your discharge from the ED?","Yes, definitely",null,-3,-7,-7,-8,0,-5,0,-2,-1,1,0,1,-4,-7,-4,-2,-4,-2,null,"-8*",1,"2*",-5,-12,-18,"6*",0,5,2,-10,2,-7,"0*","4*",-3,-2,"-5*","-3*","-2*","7*",-9,"-13*",-5,0,2,"-8*","-8*",0,-3,-2,-8,"6*",1,"5*",-2,"-12*","4*","3*",0,-7,"2*","5*","-11*","-3*","-1*",-8,-1,"-3*",-9,-13,"-2*",-14,"3*",-3,"-12*","0*","-14*","-5*","-4*","-4*","-10*","5*",-2,"4*",-21,-5,-5,"3*",-14,"-2*","-8*","2*",-4,-1,"-3*",-10,null,17,1]
[null,"Timely and coordinated care"]
[null,"While you were waiting to be treated, did the ED staff check on your condition?","Yes",null,4,6,"11*",-1,5,3,8,3,8,-2,6,3,3,2,6,6,3,12,null,0,"9*",12,9,6,-10,-9,1,3,-2,4,8,2,15,"3*",9,2,3,"9*",5,5,7,"2*",14,0,9,"-3*","11*","5*","5*",4,4,"3*",12,11,5,"3*","-2*","4*","9*","11*","3*","20*","3*","5*","20*","12*",-7,"7*","-1*","0*","20*","-1*","-3*","3*","8*",-2,"-2*","4*","16*","14*",-13,"8*",-2,"19*",-19,-1,"9*","3*","0*","10*","-9*",-1,"0*","5*","-4*","3*",null,5,11]
[null,"How would you rate how the ED health professionals worked together?","Very good",null,-1,-1,-5,-4,1,-5,5,0,1,-3,1,2,1,-7,-3,2,-4,4,null,-7,4,5,-7,-4,-4,-1,1,0,-6,-5,3,-7,3,1,4,-2,-3,8,1,6,-7,"-2*",5,6,3,-7,-5,-4,-5,-8,-3,-2,-1,11,3,-1,-10,0,6,-5,6,8,-2,0,"6*",-6,-6,9,-6,-3,7,-5,3,"-10*","-14*",0,"-8*",-1,-2,"0*","-9*",3,"-13*","0*",-12,1,4,"11*",-7,"3*","-8*","5*",5,1,"-10*",-4,null,16,9]
[null,"Was your family and home situation taken into account when you were discharged?","Yes, definitely",null,-1,-2,"-1*",-6,-3,-5,1,2,2,4,-4,6,-1,-11,-8,1,1,-1,null,"-8*","-6*","4*","-5*",-9,"-14*","4*","1*","3*","7*","-6*","-3*",-11,"4*","0*",2,-2,"1*","-3*","11*","-14*","-7*","4*","2*",-1,"1*","6*","-21*","4*","-9*","-12*",-9,"-11*","9*","3*",5,"-13*","2*","-1*","9*","-1*","17*","8*","-7*","3*","-7*","-5*","2*","1*","2*","5*","-12*","-7*","-3*","-13*","5*","-6*","-23*","8*","-9*","1*","-18*","4*","-5*","14*","-1*","-4*","-2*","-6*",-20,"-3*","7*","4*","0*","12*","-7*","-7*",null,4,1]
[null,"Were you provided with a document that summarised the care you received (e.g. a copy of the letter to your GP or a discharge summary)?","Yes",null,3,3,4,2,4,6,4,3,4,1,11,5,2,-3,6,5,1,2,null,4,16,0,14,1,6,2,4,9,-1,3,7,-3,7,"6*",3,7,2,-7,10,5,-5,"3*",8,3,20,-3,"8*","-2*",13,5,13,"4*","0*","1*",6,"-13*","2*",-16,8,4,"4*","-4*","3*",2,0,6,5,"0*","-12*",-4,"9*",-7,1,"6*","14*","9*","6*",10,"5*","-4*","-8*","11*","-3*","10*","-3*",6,6,"3*","0*","1*","15*","-4*",6,"26*",11,6,null,3,24]
[null,"Effective communication"]
[null,"Did the ED health professionals explain things in a way you could understand?","Yes, always",null,-1,0,-5,-2,1,0,4,-2,1,1,-2,-1,-2,-4,1,0,-5,1,null,3,6,-3,-1,-5,-7,-3,-4,1,2,2,-1,-4,5,0,0,-1,-5,-2,0,2,-2,-10,4,-1,7,-1,-13,-6,4,5,-7,6,0,12,6,-4,1,-4,6,-5,-4,2,-9,5,-2,-7,5,-5,2,-7,-1,-5,7,-9,5,-2,-3,-4,4,"7*",-9,-6,-13,-5,5,4,5,"13*",-3,-3,-4,-2,-5,7,-4,-9,null,17,14]
[null,"If your family members or someone else close to you wanted to talk to the ED health professionals, did they get the opportunity to do so?","Yes, definitely",null,-5,-15,-14,-4,0,-11,-3,-1,0,0,-11,-2,-8,-15,-7,-13,-8,0,null,"5*","-1*",-8,-10,-18,-8,4,-1,-5,2,-4,-16,-15,6,0,-13,-12,-7,1,-7,-8,-13,"-7*",8,-2,6,"-4*",-2,-7,-10,-2,-11,"3*",2,3,-12,"-5*","-9*",-9,7,-14,"-11*","7*","-15*","5*","-5*","-4*",-1,"4*",-9,"5*","-8*",-12,"-13*","-23*","0*",-14,"-26*","6*","-2*","-16*","-21*","-6*","-10*","0*","-20*",0,-7,"-5*",-10,"-2*","-12*","-10*",-3,3,"-18*",-18,null,24,4]
[null,"Clear information"]
[null,"Did the ED staff give you enough information about what to expect during your visit?","Yes, definitely",null,2,1,-1,1,4,0,10,-2,1,0,5,7,2,0,-1,-3,0,8,null,4,5,6,2,-6,-8,8,-2,9,-5,-1,2,0,6,1,-3,-3,12,13,6,-5,0,"-4*",8,12,8,2,7,4,0,4,5,10,0,19,9,0,-3,-1,20,-1,10,-5,"2*",-7,2,6,-5,10,-1,-1,10,4,4,"-8*","8*","4*","0*",-9,"-4*","-4*","4*",3,"-6*","-1*",-1,-2,-5,"17*",-3,"9*","3*","-12*",-5,2,"-8*","-3*",null,6,21]
[null,"Did the ED staff tell you how long you might have to wait for treatment?","Yes",null,6,10,4,5,2,2,14,6,4,7,9,11,5,5,4,2,6,5,null,2,10,9,2,7,-4,8,8,18,2,5,2,5,1,-5,2,1,10,8,13,3,0,2,17,20,5,14,10,8,0,8,9,"9*",1,19,13,"-6*","5*",15,24,4,8,"14*","12*",7,3,"7*",2,6,2,"10*","4*",-6,"2*","0*","5*","12*","13*","-5*","11*","2*","-3*","14*","5*","11*","-5*",-2,9,"6*","-1*","9*","6*","-9*",5,"0*","14*","9*",null,2,27]
[null,"During your ED visit, how much information about your condition or treatment was given to you?","The right amount",null,-3,-4,-4,-4,-5,-2,1,-1,-1,-2,-3,-2,-1,-9,-3,0,-4,-1,null,-3,3,0,-6,-8,-12,1,-4,-1,-4,2,-5,-9,3,-8,-1,0,-8,-1,-7,-8,-4,-8,-3,-1,-2,2,-11,-6,-1,0,-4,0,5,1,0,-3,5,-3,-2,-4,0,-2,-2,7,-4,-3,1,-3,4,-7,5,-3,4,-12,5,-7,-13,6,-1,"2*",-11,1,-9,0,-9,-1,-3,"9*",-3,-3,"-9*","2*",-3,-2,-2,-2,null,18,4]
[null,"Did you ever receive contradictory information about your condition or treatment from the ED health professionals?","No",null,-1,-3,3,-3,0,-1,-1,-4,-2,0,-3,5,0,-10,-2,-1,1,-1,null,3,2,7,-2,-1,-8,9,-7,-1,1,-4,-1,-10,0,2,-1,-1,3,-3,3,2,0,-6,-5,-1,0,-1,-3,4,-4,0,-10,-1,-4,0,-4,2,9,-1,4,3,-1,1,-1,2,-2,-3,-2,-2,3,-3,3,0,0,-14,2,-4,4,-4,-10,"-3*",-8,1,-7,-1,-1,-1,0,-3,0,4,-13,-2,-4,-6,-2,-1,null,11,3]
[null,"Thinking about when you left the ED, were you given enough information about how to manage your care at home?","Yes, definitely",null,-3,-6,-6,-8,-1,0,2,-2,-1,2,-3,2,-3,-2,-7,-3,-5,-3,null,-5,8,8,-2,-11,-15,-3,"-3*",9,2,-11,-6,-2,-4,"-2*",-5,-1,-10,"3*",6,-4,-7,"-9*",-2,7,6,"-12*","-7*","0*",7,-7,-13,"5*","-1*","10*",0,"-17*",-8,-8,-1,-6,"6*","-5*","-10*","0*","-1*",-6,-5,"13*",-10,-10,"6*",-4,"10*","-10*","-2*","-2*","-6*","2*","-2*","3*","-12*","4*","-1*","1*",-13,1,-11,"3*",-10,"1*","-11*","-9*",-6,"1*","-9*",-5,null,18,7]
[null,"Were you told who to contact if you were worried about your condition or treatment after you left the ED?","Yes",null,0,2,0,-3,6,2,-1,1,-1,-2,-1,6,-2,-2,-3,0,-2,3,null,-2,2,10,3,-3,1,6,-1,0,-1,-10,-5,-2,0,9,2,-3,0,"7*",3,4,-3,"-8*",6,0,-1,-8,-8,-2,5,3,2,-9,1,2,8,"-9*",2,-8,6,0,2,0,"-5*","9*","5*",-8,-7,3,-6,5,0,-5,-3,-5,"-3*",0,-8,"-5*",-5,"8*","1*",6,3,"8*","-6*",-1,8,"22*",-3,4,"7*",-4,-5,-4,-4,-2,null,12,9]
[null,"Were you told about what signs or symptoms, related to your illness or treatment, to watch out for after you went home?","Yes, definitely",null,2,1,8,-4,7,4,0,3,-1,1,5,9,-2,0,2,2,1,4,null,"2*",10,"10*",1,-5,-10,11,"5*",13,-6,1,2,0,5,3,0,4,"9*","7*",15,"4*",-4,"-4*",7,4,"-2*","-4*",-10,2,13,4,-2,"-2*","3*",9,7,"1*","4*",-1,-5,8,"1*","1*","-17*","6*","-1*",-3,12,"11*",-2,-12,"4*",-3,"9*","-12*","-16*","2*","-11*","0*","7*","3*","-4*",3,"0*","0*","-3*",-10,17,"13*","-5*","7*","4*","2*",-7,"1*","3*",-7,null,7,12]
[null,"Safe, comfortable environment"]
[null,"Was the signposting directing you to the ED easy to follow?","Yes, definitely",null,5,10,12,7,12,-2,8,3,2,6,8,6,3,1,-1,5,-2,4,null,5,13,11,-2,10,13,-1,2,14,7,-1,0,1,-1,17,-1,14,2,24,10,-1,-1,"-8*",3,7,2,-3,9,-4,-8,5,10,"15*",11,13,9,"18*",6,0,21,12,12,-5,"5*",7,-8,3,1,18,-4,1,"4*",3,-4,-3,"7*","2*","0*","4*",-8,"6*","-10*",9,"-6*",-2,-6,-7,-2,"-1*","7*","10*","1*",-2,2,-1,-12,-9,null,8,25]
[null,"Were you given enough privacy during your visit to the ED?","Yes, always",null,1,0,-1,-1,4,0,5,0,2,-1,2,1,0,0,-4,3,-3,8,null,-3,8,3,-5,0,-3,-3,-1,-2,-1,-4,-2,0,11,5,2,5,0,4,0,-2,-1,-4,5,0,13,0,-10,-2,-1,9,8,10,3,10,0,0,-7,-6,-2,-1,3,-6,-5,8,12,-3,-2,-2,-6,-9,6,-4,-1,5,2,3,-4,4,0,"2*",-1,0,-2,-2,1,1,0,"15*",-5,1,-12,-2,0,4,-6,6,null,8,12]
[null,"How clean was the treatment area in the ED?","Very clean",null,2,1,5,-4,5,-2,4,5,3,-1,2,6,3,2,1,7,6,3,null,1,-3,7,-5,-5,-12,3,11,7,-4,2,-2,2,9,3,9,2,3,-3,4,4,-5,8,7,4,13,-1,-6,3,-3,6,5,8,0,5,6,-8,6,-2,18,5,8,3,5,0,-1,-5,-2,7,-1,-3,6,-9,1,"7*","-8*","16*","1*",-5,4,"0*",1,4,-16,-3,5,0,0,"1*",-6,10,-9,5,-1,0,-2,-5,null,8,20]
[null,"While you were in the ED, did you feel threatened by other patients or visitors?","No",null,0,0,-5,1,0,-1,-2,0,1,-1,1,-1,-1,3,-3,0,0,1,null,0,-1,0,-3,-2,1,-5,-3,1,0,0,2,3,4,-2,-1,1,-1,1,0,-6,-2,3,2,-1,2,-1,0,-2,-1,5,1,2,2,-2,1,5,0,2,0,-5,1,1,-2,5,-4,-2,-2,-3,-2,0,4,1,4,-4,3,-1,-2,1,-4,0,-3,-3,"-4*",2,2,0,0,-1,-1,-3,-5,2,-3,0,-2,0,null,2,2]
[]
[null,"* Interpret with caution. Result for current year and/or previous year subject to high variability.","Count declined",null,0,3,6,6,1,7,0,0,0,0,2,0,2,12,3,2,2,0,null,3,0,1,8,11,16,3,1,0,7,4,4,12,0,2,1,1,8,1,4,4,10,6,2,0,0,3,10,3,4,4,8,1,0,0,1,5,3,5,0,6,0,2,2,1,2,5,5,0,7,12,1,13,0,11,0,2,3,2,4,0,4,1,6,1,13,3,5,0,14,0,3,1,9,1,2,8]
[null,null,"Count improved",null,2,3,2,1,4,1,9,1,1,2,4,7,0,1,3,4,2,4,null,2,14,12,2,3,2,6,3,11,2,1,3,1,10,3,4,2,4,8,6,3,1,1,10,8,14,1,3,4,5,7,6,4,3,15,10,1,4,2,12,2,6,1,1,6,2,3,3,7,0,0,9,0,4,0,2,0,1,2,2,0,0,5,0,3,2,1,5,0,0,1,0,0,2,3,1,2]
[]
[null,"Notes: "]
[null,"Only questions with values for both surveys are included, where questions were deemed comparable. See the technical supplement to the Emergency Department Patient Survey (EDPS) 2020–21 for information on changes to the questions and response options."]
[null,"Results are calculated based on unrounded data. Therefore results displayed as 5 or -5 may or may not be shaded as they are based on unrounded values. Unrounded values are also used to calculate the percentage point difference. The percentage point difference is then rounded. Therefore the percentage point difference may not match the difference between the rounded values for each year’s result."]
[null,"These descriptive differences may not reflect clinically or statistically significant differences. Changes in an ED’s patient mix may contribute to changes in results. Results flagged as 'intepret with caution' are not shaded as differences."]