{"text_format":"1","workbook":"xlsx","n_sheets":8,"sheets":["_ref","wsFilter","Introduction","Response rates","Respondent characteristics","Summary","Comparison with 2019 survey","Rural focus questions"],"not_rendered":{"charts":0,"images":4,"macros":1,"external_links":0,"defined_names":27,"comments":0,"pivot_tables":0},"unopened":[],"bounds":{"document_bytes":16777216,"sheet_cells":100000,"rows_first":2000,"rows_last":500,"rows_between":2000,"halvings":0,"cell_chars":16384,"cell_head_chars":4096},"cells_cut":0,"cells_raw":0,"read":"whole","date_system":"1900"}

{"sheet":"_ref","index":0,"n_rows":3,"n_cols":2,"rows_kept":3,"cut":false,"hidden":true,"merged":[]}
["highlight state",0]
["selected row",3]
["selected column",2]

{"sheet":"wsFilter","index":1,"n_rows":4,"n_cols":26,"rows_kept":4,"cut":false,"hidden":true,"merged":[]}
["In what ways did the transfer affect you? [If patient was transferred to another hospital for further treatment] Other","Why didn’t you see a GP or other health professional about that condition? [If patient’s visit to the emergency department was for a condition they thought could have been treated by a GP or other health professional] Other"]
["*doctor*"]
[null,"*doctor*"]
[null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,"Central Coast Local Health District"]

{"sheet":"Introduction","index":2,"n_rows":1048576,"n_cols":16384,"rows_kept":4500,"cut":true,"hidden":false,"merged":[],"bounds":{"rows_first":2000,"rows_last":500,"rows_between":2000,"halvings":0}}
[]
[null,null,null,"Published December 2023"]
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{"sheet":"Response rates","index":3,"n_rows":102,"n_cols":9,"rows_kept":102,"cut":false,"hidden":false,"merged":[[104,1,104,8],[5,1,5,2],[5,5,5,6],[5,7,5,8],[103,1,103,8]]}
[]
[]
[]
[]
[]
[null,null,null,null,null,2023,null,2019]
[null,"Level","Name","LHD","Peer group","Responses","Response rate"," Responses"," Response rate"]
[null,"NSW","NSW","NSW","",5107,0.2,6156,0.26]
[null,"Peer group","Community hospitals","","D",3071,0.22,3909,0.27]
[null,"Peer group","Multi-purpose services and Other ungrouped","","F",2036,0.19,2247,0.25]
[null,"LHD","Far West","FWLHD","",33,0.09,47,0.15]
[null,"LHD","Hunter New England","HNELHD","",1338,0.23,1548,0.28999999999999998]
[null,"LHD","Mid North Coast","MNCLHD","",199,0.25,272,0.33]
[null,"LHD","Murrumbidgee","MLHD","",1681,0.22,1790,0.28000000000000003]
[null,"LHD","Northern NSW","NNSWLHD","",222,0.21,244,0.27]
[null,"LHD","Southern NSW","SNSWLHD","",418,0.25,703,0.33]
[null,"LHD","Western NSW","WNSWLHD","",1216,0.15,1552,0.21]
[null,"Hospital","Balranald","FWLHD","F",13,0.13,37,0.22]
[null,"Hospital","Baradine","WNSWLHD","F",16,0.2,"",""]
[null,"Hospital","Barham","MLHD","D",55,0.21,65,0.28000000000000003]
[null,"Hospital","Barraba","HNELHD","F",50,0.21,85,0.32]
[null,"Hospital","Bellinger River","MNCLHD","D",142,0.25,171,0.31]
[null,"Hospital","Berrigan","MLHD","F",29,0.33,"",""]
[null,"Hospital","Bingara","HNELHD","F",50,0.2,"",""]
[null,"Hospital","Blayney","WNSWLHD","F",46,0.23,45,0.24]
[null,"Hospital","Boggabri","HNELHD","F",26,0.2,"",""]
[null,"Hospital","Bombala","SNSWLHD","F",56,0.23,56,0.23]
[null,"Hospital","Bonalbo","NNSWLHD","D",25,0.21,"",""]
[null,"Hospital","Boorowa","MLHD","F",41,0.26,57,0.34]
[null,"Hospital","Bourke","WNSWLHD","F",28,7.0000000000000007E-2,44,0.12]
[null,"Hospital","Braidwood","SNSWLHD","F",76,0.25,88,0.35]
[null,"Hospital","Brewarrina","WNSWLHD","F",12,7.0000000000000007E-2,8,0.06]
[null,"Hospital","Canowindra","WNSWLHD","D",54,0.19,72,0.26]
[null,"Hospital","Cobar","WNSWLHD","D",59,0.14000000000000001,84,0.16]
[null,"Hospital","Condobolin","WNSWLHD","D",46,0.1,58,0.17]
[null,"Hospital","Coolah","WNSWLHD","F",32,0.18,"",""]
[null,"Hospital","Coolamon-Ganmain","MLHD","F",69,0.23,93,0.32]
[null,"Hospital","Coonabarabran","WNSWLHD","D",116,0.2,147,0.27]
[null,"Hospital","Coonamble","WNSWLHD","F",42,0.09,62,0.15]
[null,"Hospital","Cootamundra","MLHD","D",161,0.28000000000000003,158,0.28999999999999998]
[null,"Hospital","Corowa","MLHD","D",147,0.26,187,0.33]
[null,"Hospital","Crookwell","SNSWLHD","D",153,0.28000000000000003,205,0.38]
[null,"Hospital","Culcairn","MLHD","F",29,0.22,"",""]
[null,"Hospital","Dorrigo","MNCLHD","F",57,0.24,101,0.35]
[null,"Hospital","Dunedoo","WNSWLHD","F",34,0.22,0,""]
[null,"Hospital","Dungog","HNELHD","D",94,0.28000000000000003,122,0.35]
[null,"Hospital","Finley","MLHD","D",126,0.26,110,0.35]
[null,"Hospital","Gilgandra","WNSWLHD","F",93,0.18,107,0.25]
[null,"Hospital","Glen Innes","HNELHD","D",116,0.2,148,0.27]
[null,"Hospital","Gloucester","HNELHD","D",114,0.25,158,0.34]
[null,"Hospital","Grenfell","WNSWLHD","F",41,0.23,74,0.4]
[null,"Hospital","Gulgong","WNSWLHD","F",66,0.19,100,0.28000000000000003]
[null,"Hospital","Gundagai","MLHD","F",76,0.22,71,0.24]
[null,"Hospital","Guyra","HNELHD","F",65,0.24,79,0.23]
[null,"Hospital","Hay","MLHD","D",44,0.15,66,0.21]
[null,"Hospital","Hillston","MLHD","F",21,0.11,54,0.28999999999999998]
[null,"Hospital","Holbrook","MLHD","F",56,0.32,"",""]
[null,"Hospital","Ivanhoe","FWLHD","F",1,0.02,"",""]
[null,"Hospital","Junee","MLHD","F",33,0.21,44,0.19]
[null,"Hospital","Kyogle","NNSWLHD","F",130,0.23,148,0.27]
[null,"Hospital","Lake Cargelligo","MLHD","F",51,0.15,42,0.22]
[null,"Hospital","Leeton","MLHD","D",105,0.19,132,0.23]
[null,"Hospital","Lightning Ridge","WNSWLHD","F",38,0.11,69,0.22]
[null,"Hospital","Lockhart","MLHD","F",33,0.28000000000000003,"",""]
[null,"Hospital","Manilla","HNELHD","F",94,0.25,119,0.3]
[null,"Hospital","Menindee","FWLHD","F",8,7.0000000000000007E-2,"",""]
[null,"Hospital","Merriwa","HNELHD","F",36,0.25,"",""]
[null,"Hospital","Molong","WNSWLHD","D",45,0.25,59,0.31]
[null,"Hospital","Murrumburrah-Harden","MLHD","F",40,0.19,80,0.38]
[null,"Hospital","Murrurundi","HNELHD","D",49,0.28000000000000003,86,0.31]
[null,"Hospital","Narrandera","MLHD","D",102,0.2,114,0.24]
[null,"Hospital","Narromine","WNSWLHD","D",75,0.2,85,0.24]
[null,"Hospital","Nimbin","NNSWLHD","F",58,0.18,96,0.27]
[null,"Hospital","Nyngan","WNSWLHD","F",35,0.14000000000000001,44,0.16]
[null,"Hospital","Oberon","WNSWLHD","F",56,0.19,92,0.24]
[null,"Hospital","Pambula","SNSWLHD","D","","",191,0.36]
[null,"Hospital","Parkes","WNSWLHD","D",77,0.14000000000000001,135,0.23]
[null,"Hospital","Peak Hill","WNSWLHD","F",10,0.1,"",""]
[null,"Hospital","Quirindi","HNELHD","D",107,0.18,128,0.24]
[null,"Hospital","Rylstone","WNSWLHD","F",53,0.21,87,0.33]
[null,"Hospital","Scone","HNELHD","D",111,0.2,141,0.26]
[null,"Hospital","Temora","MLHD","D",164,0.25,149,0.3]
[null,"Hospital","Tenterfield","HNELHD","D",136,0.26,141,0.32]
[null,"Hospital","Tibooburra","FWLHD","F",1,0.2,"",""]
[null,"Hospital","Tocumwal","MLHD","D",51,0.35,61,0.27]
[null,"Hospital","Tomaree","HNELHD","D",154,0.27,184,0.31]
[null,"Hospital","Tumbarumba","MLHD","F",50,0.21,61,0.28999999999999998]
[null,"Hospital","Tumut","MLHD","D",115,0.2,136,0.25]
[null,"Hospital","Urbenville","NNSWLHD","F",9,0.15,"",""]
[null,"Hospital","Walcha","HNELHD","F",59,0.33,65,0.3]
[null,"Hospital","Walgett","WNSWLHD","F",14,0.04,32,0.1]
[null,"Hospital","Warialda","HNELHD","F",47,0.25,48,0.28999999999999998]
[null,"Hospital","Warren","WNSWLHD","F",46,0.13,49,0.19]
[null,"Hospital","Wee Waa","HNELHD","D",30,0.15,44,0.16]
[null,"Hospital","Wellington","WNSWLHD","D",82,0.14000000000000001,99,0.18]
[null,"Hospital","West Wyalong","MLHD","D",83,0.19,110,0.28999999999999998]
[null,"Hospital","White Cliffs","FWLHD","F",6,0.25,"",""]
[null,"Hospital","Wilcannia","FWLHD","F",4,0.04,10,7.0000000000000007E-2]
[null,"Hospital","Yass","SNSWLHD","D",133,0.24,163,0.28999999999999998]
[]
[null,"Notes:"]
[null,"Blank cells indicate that a hospital was not included."]

{"sheet":"Respondent characteristics","index":4,"n_rows":72,"n_cols":34,"rows_kept":72,"cut":false,"hidden":false,"merged":[[74,1,74,33],[2,24,2,25],[2,26,2,33],[72,1,72,33],[2,3,2,7],[2,8,2,12],[2,13,2,14],[2,15,2,16],[2,17,2,21],[2,22,2,23],[71,1,71,33]]}
[]
[]
[null,null,null,"Age",null,null,null,null,"Gender",null,null,null,null,"Aboriginality",null,"Language",null,"Education level",null,null,null,null,"Rurality",null,"Survey\nmode",null,"Longstanding health condition"]
[null,"Level","Name","0–17","18–34","35–54","55–74","75+","Woman or female","Man or male","Non-binary","Prefer not to answer","Prefer to use a different term","Aboriginal","Non-Aboriginal","English (main language spoken at home)","Other language","Less than Year 12 or equivalent","Completed Year 12 or equivalent","Trade or technical certificate or diploma","University degree","Postgraduate or higher degree","Rural","Urban","Mail","Online","Illness (e.g. cancer, diabetes)","Physical condition","Mental health","Neurological condition","Intellectual disability","Blindness or severe vision impairment","Deafness or severe hearing impairment","None reported"]
[null,"NSW","NSW",12,5,12,39,31,52,48,0,0,0,6,91,97,1,40,12,26,8,4,94,6,68,32,22,24,11,3,2,2,13,52]
[null,"Peer group","Community hospitals",13,6,11,39,31,52,47,0,0,0,5,92,97,1,39,12,27,8,4,93,7,66,34,22,24,11,3,2,2,13,52]
[null,"Peer group","Multi-purpose services and other ungrouped†",11,4,13,40,32,50,49,0,0,0,7,89,97,1,41,13,23,8,4,96,4,71,29,23,24,10,2,2,3,12,52]
[null,"LHD","Hunter New England",13,5,11,41,31,54,46,0,0,0,4,92,97,1,38,12,28,8,5,89,11,67,33,22,24,10,3,1,2,11,52]
[null,"LHD","Mid North Coast",17,4,15,40,24,47,53,0,0,0,3,93,99,0,33,12,22,17,10,91,9,63,37,13,17,8,2,0,1,8,64]
[null,"LHD","Murrumbidgee",13,6,10,39,32,50,49,0,0,0,4,93,97,1,41,13,26,7,3,96,4,68,32,23,23,11,3,2,2,14,50]
[null,"LHD","Northern NSW",5,5,12,53,25,47,52,1,0,0,2,94,96,1,30,13,30,14,5,100,0,73,27,20,26,12,2,1,3,11,53]
[null,"LHD","Southern NSW",12,5,13,41,30,54,45,0,0,1,3,95,97,2,33,10,29,11,11,93,7,63,37,23,22,10,2,1,1,13,55]
[null,"LHD","Western NSW†",12,6,13,37,32,52,47,0,0,0,10,87,97,1,44,12,23,8,4,96,4,68,32,23,24,11,2,2,3,13,51]
[null,"Hospital","Barham",9,2,5,31,53,53,45,0,0,2,2,93,95,2,45,15,29,4,2,95,5,78,22,25,25,7,5,0,2,20,49]
[null,"Hospital","Barraba",6,6,10,42,36,58,40,0,2,0,4,96,98,2,42,18,24,4,2,94,6,72,28,32,36,10,4,2,2,24,32]
[null,"Hospital","Bellinger River",18,4,14,40,24,46,54,0,0,0,2,95,99,0,32,10,23,17,12,92,8,61,39,13,19,8,2,0,1,7,64]
[null,"Hospital","Bingara",12,8,6,42,32,46,50,0,4,0,2,96,98,2,28,6,38,10,4,92,8,78,22,22,22,10,4,0,0,6,48]
[null,"Hospital","Blayney†",7,9,4,37,43,48,52,0,0,0,0,98,96,0,43,15,24,9,2,98,2,70,30,28,43,13,2,7,4,15,43]
[null,"Hospital","Bombala",11,2,16,43,29,43,57,0,0,0,2,95,93,4,45,7,30,5,5,100,0,71,29,11,20,7,2,4,0,16,63]
[null,"Hospital","Boorowa†",20,2,10,49,20,39,59,0,0,2,5,95,100,0,54,12,15,10,2,98,2,68,32,24,15,20,5,10,2,17,51]
[null,"Hospital","Braidwood",13,3,20,37,28,50,47,0,1,1,1,97,97,1,28,11,17,17,18,86,14,50,50,20,18,11,1,1,1,9,59]
[null,"Hospital","Canowindra†",11,6,6,41,37,52,48,0,0,0,4,93,96,2,46,4,31,2,4,100,0,65,35,22,33,13,4,0,2,15,48]
[null,"Hospital","Cobar†",27,14,8,22,29,41,58,0,2,0,15,85,100,0,46,10,24,7,2,90,10,53,47,19,17,14,0,3,5,17,53]
[null,"Hospital","Coolamon-Ganmain",13,1,12,28,46,51,49,0,0,0,3,96,97,0,61,9,12,7,3,97,3,75,25,28,20,7,4,3,1,17,43]
[null,"Hospital","Coonabarabran",8,10,6,34,42,57,41,0,0,2,10,87,97,1,34,18,34,8,2,93,6,74,26,31,29,14,3,1,3,15,43]
[null,"Hospital","Cootamundra",8,7,11,37,37,57,42,0,0,1,6,90,96,2,41,9,32,9,3,98,2,68,32,23,32,13,5,2,1,17,41]
[null,"Hospital","Corowa",10,5,7,41,36,51,49,0,0,0,1,95,100,0,34,18,31,6,3,95,5,68,32,24,25,13,2,1,5,17,48]
[null,"Hospital","Crookwell",8,5,9,45,33,57,43,0,0,0,3,93,97,1,37,12,32,7,7,93,7,71,29,27,26,10,3,2,3,15,50]
[null,"Hospital","Dorrigo",14,4,19,39,25,47,53,0,0,0,7,86,98,0,35,18,21,18,2,89,11,70,30,14,11,11,2,2,2,11,65]
[null,"Hospital","Dunedoo†",6,6,24,26,38,65,35,0,0,0,3,94,94,3,47,15,24,9,0,97,3,62,38,29,29,15,3,0,3,6,38]
[null,"Hospital","Dungog",14,3,13,41,29,51,49,0,0,0,3,95,99,0,36,11,28,14,4,77,23,68,32,19,29,15,0,0,4,14,47]
[null,"Hospital","Finley",15,2,7,46,29,60,40,0,0,0,0,97,97,1,44,18,18,3,2,97,3,79,21,17,26,8,3,1,3,13,52]
[null,"Hospital","Gilgandra†",14,1,16,35,33,62,38,0,0,0,8,85,95,0,46,11,23,8,1,97,1,65,35,18,23,11,3,1,1,8,61]
[null,"Hospital","Glen Innes",9,3,16,44,28,49,51,0,0,0,4,95,98,1,45,10,23,8,5,95,5,73,27,26,26,16,5,1,5,16,46]
[null,"Hospital","Gloucester",9,4,14,33,40,52,48,0,0,0,4,94,97,0,36,10,31,9,5,83,17,68,32,28,25,10,7,1,0,8,48]
[null,"Hospital","Grenfell†",15,0,5,49,32,39,61,0,0,0,5,95,100,0,56,17,12,7,0,95,5,61,39,27,29,10,0,2,0,20,44]
[null,"Hospital","Gulgong†",9,2,12,41,36,58,42,0,0,0,6,91,98,0,36,15,27,9,3,92,8,74,26,18,29,9,2,5,3,14,44]
[null,"Hospital","Gundagai",8,4,7,43,38,59,37,0,0,4,5,95,99,0,49,11,22,9,3,95,5,67,33,29,30,8,4,1,0,5,46]
[null,"Hospital","Guyra",12,6,14,37,31,54,46,0,0,0,5,95,98,0,48,15,20,3,5,95,5,77,23,26,22,8,0,0,3,15,55]
[null,"Hospital","Holbrook",11,5,11,43,30,50,50,0,0,0,0,95,96,0,34,21,20,9,4,95,5,70,30,29,21,4,7,0,0,7,50]
[null,"Hospital","Junee†",6,6,12,42,33,55,42,3,0,0,6,88,97,0,42,15,21,9,3,100,0,73,27,21,30,21,9,3,6,12,27]
[null,"Hospital","Kyogle",4,3,12,52,29,48,51,1,0,0,2,95,95,1,35,13,29,12,4,99,1,75,25,22,27,9,2,0,2,12,55]
[null,"Hospital","Lake Cargelligo†",18,2,12,37,31,47,53,0,0,0,10,90,96,0,39,22,18,6,0,100,0,78,22,20,20,8,0,0,2,20,59]
[null,"Hospital","Leeton†",18,10,9,40,23,44,53,0,2,1,6,93,97,2,36,10,27,7,1,97,3,59,41,22,19,10,3,1,3,14,53]
[null,"Hospital","Lockhart†",0,9,6,45,39,27,73,0,0,0,0,91,97,0,24,15,33,12,6,97,3,67,33,12,15,6,9,3,0,9,55]
[null,"Hospital","Manilla",16,5,10,36,33,52,48,0,0,0,10,88,99,1,55,15,17,4,1,99,1,78,22,24,22,13,2,4,5,11,49]
[null,"Hospital","Merriwa†",8,3,11,44,33,44,53,0,3,0,14,81,97,0,33,8,36,3,14,92,8,81,19,33,19,14,0,0,3,17,42]
[null,"Hospital","Molong†",11,2,9,40,38,60,40,0,0,0,0,89,93,0,42,11,22,0,9,98,2,76,24,29,24,11,4,4,0,13,51]
[null,"Hospital","Murrurundi†",0,6,8,45,41,57,41,0,2,0,8,90,100,0,35,16,35,12,0,98,2,69,31,22,39,10,2,0,2,22,45]
[null,"Hospital","Narrandera†",16,8,13,33,30,44,56,0,0,0,8,91,94,5,50,14,18,9,3,99,1,68,32,31,26,12,2,2,4,17,49]
[null,"Hospital","Narromine†",11,9,5,39,36,49,49,0,1,0,15,81,97,0,39,19,20,8,3,100,0,72,28,25,25,7,1,1,0,9,55]
[null,"Hospital","Nimbin†",9,7,16,55,14,50,48,2,0,0,3,93,98,0,22,12,29,24,7,100,0,72,28,17,24,19,2,3,3,9,52]
[null,"Hospital","Oberon†",9,5,4,43,39,39,59,2,0,0,4,93,96,2,43,21,18,9,2,93,7,82,18,27,32,4,4,0,5,16,43]
[null,"Hospital","Parkes†",12,6,16,36,30,52,48,0,0,0,6,92,95,3,49,8,22,9,4,96,4,66,34,17,22,9,3,4,3,16,53]
[null,"Hospital","Quirindi†",12,5,12,39,32,57,43,0,0,0,10,87,97,1,36,10,33,6,2,97,3,73,27,22,32,8,6,4,2,16,47]
[null,"Hospital","Rylstone",11,0,13,43,32,51,49,0,0,0,2,92,92,4,47,8,21,9,8,96,4,74,26,30,28,8,2,4,6,9,45]
[null,"Hospital","Scone†",8,12,17,34,29,59,41,0,0,0,6,93,96,3,37,12,29,11,7,95,5,64,36,23,24,18,4,3,0,9,48]
[null,"Hospital","Temora",14,5,9,39,32,51,48,0,0,1,3,92,96,0,51,9,20,4,3,98,2,65,35,30,26,12,3,3,4,19,45]
[null,"Hospital","Tenterfield",12,5,15,42,26,51,49,0,0,0,1,96,98,1,40,10,27,5,8,90,10,65,35,24,29,13,7,0,3,11,49]
[null,"Hospital","Tocumwal",4,10,4,43,39,53,45,0,2,0,0,98,98,2,35,12,35,10,2,88,12,80,20,24,27,18,2,2,4,12,43]
[null,"Hospital","Tomaree",16,4,8,44,29,56,44,0,0,0,1,94,95,2,31,13,30,9,6,80,20,60,40,18,20,7,1,1,1,8,61]
[null,"Hospital","Tumbarumba",12,2,18,34,34,50,50,0,0,0,2,94,96,2,28,12,32,4,8,92,8,72,28,20,30,6,4,0,4,20,54]
[null,"Hospital","Tumut",20,10,13,37,20,48,52,0,0,0,4,92,96,3,35,12,34,9,1,94,6,56,44,17,15,13,1,2,1,4,62]
[null,"Hospital","Walcha",17,2,8,39,34,49,51,0,0,0,5,90,98,0,36,10,36,7,2,92,8,69,31,24,25,3,2,0,3,10,56]
[null,"Hospital","Warialda†",9,0,11,43,38,62,38,0,0,0,4,91,98,0,43,19,15,11,4,96,4,70,30,28,30,6,2,0,0,15,45]
[null,"Hospital","Wellington†",15,2,15,37,32,45,52,0,2,0,15,84,99,0,44,11,22,11,1,98,2,74,26,30,26,15,1,2,4,16,46]
[null,"Hospital","West Wyalong†",11,11,12,30,36,51,48,0,0,1,5,90,96,1,51,12,19,10,0,98,2,63,37,23,17,11,4,2,1,13,57]
[null,"Hospital","Yass",14,7,12,39,29,56,43,1,0,1,4,95,98,2,29,11,30,13,11,92,8,61,39,26,22,10,2,0,1,11,56]
[null,"† Interpret with caution, where the number of respondents was between 30 and 49 with a response rate at or above 20%, or the number of respondents was more than 49 with a response rate of less than 20%."]
[]
[null,"Notes:"]
[null,"Respondent characteristics were obtained from both survey questionnaire and administrative data. For age, missing values were filled in using administrative data. Missing data for other patient characteristics were included as a separate category but not reported in this table. Hence, results may not add up to 100% due to rounding and missing responses."]

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[]
[]
[null,null,null,null,null,"Local health districts",null,null,null,null,null,null,null,null,"D",null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,"F"]
[null,null,null,null,"NSW","Hunter New England","Mid North Coast","Murrumbidgee","Northern NSW","Southern NSW","  Western NSW†",null,"Minimum hospital result","Maximum hospital result","Barham","Bellinger River","  Canowindra†","  Cobar†","Coonabarabran","Cootamundra","Corowa","Crookwell","Dungog","Finley","Glen Innes","Gloucester","  Leeton†","  Molong†","  Murrurundi†","  Narrandera†","  Narromine†","  Parkes†","  Quirindi†","  Scone†","Temora","Tenterfield","Tocumwal","Tomaree","Tumut","  Wellington†","  West Wyalong†","Yass","Barraba","Bingara","  Blayney†","Bombala","  Boorowa†","Braidwood","Coolamon-Ganmain","Dorrigo","  Dunedoo†","  Gilgandra†","  Grenfell†","  Gulgong†","Gundagai","Guyra","Holbrook","  Junee†","Kyogle","  Lake Cargelligo†","  Lockhart†","Manilla","  Merriwa†","  Nimbin†","  Oberon†","Rylstone","Tumbarumba","Walcha","  Warialda†",null,"Count (hospitals)","Count (hospitals)"]
[null,"Question","Response",null,5107,1338,199,1681,222,418,1216,null,null,null,55,142,54,59,116,161,147,153,94,126,116,114,105,45,49,102,75,77,107,111,164,136,51,154,115,82,83,133,50,50,46,56,41,76,69,57,34,93,41,66,76,65,56,33,130,51,33,94,36,58,56,53,50,59,47]
[null,"Overall satisfaction and outcomes"]
[null,"Overall, how would you rate the ED health professionals who treated you?","Very good",null,73,70,88,76,74,79,70,null,55,89,"77*",89,"81*","64*",70,80,77,82,86,80,61,73,58,"82*","78*",75,"68*","64*",64,67,77,64,"84*",67,81,"65*",83,77,"72*","80*","65*","76*","80*","77*","71*",88,"76*",78,"80*","75*","76*",86,"78*","81*",73,"82*","82*",76,"75*","73*","55*","70*","67*","77*","89*",null,2,4]
[null,"Overall, how would you rate the care you received while in the ED?","Very good",null,73,69,85,75,72,79,71,null,56,94,"78*",84,"80*","64*",74,78,77,83,85,80,61,76,58,"86*","78*",74,"75*","66*",62,56,80,63,"82*",68,73,"60*",73,76,"67*",88,"70*","78*","83*",78,"71*",86,"82*",74,"83*","77*",79,83,"74*","77*",72,"83*","94*",68,"74*","68*","61*","62*","71*","76*","87*",null,3,4]
[null,"If asked about your experience in the ED by friends and family, how would you respond?","Would speak highly",null,81,79,88,82,82,88,79,null,68,97,"83*",89,91,"71*",82,87,83,91,93,87,72,86,68,95,90,86,"78*","75*",74,70,83,73,90,77,79,"73*",83,88,"82*","88*","76*","85*","73*",86,84,86,"79*",83,"85*","80*",85,91,"83*","90*",81,92,97,82,"80*","81*","75*","74*","75*","79*",93,null,0,4]
[null,"Did the care and treatment received in the ED help you?","Yes, definitely",null,74,72,85,73,76,80,74,null,62,94,"74*",87,89,"68*",75,73,80,83,78,79,62,80,63,"75*","81*",73,"78*","72*",72,68,76,71,"76*",69,67,"64*",75,82,"69*","84*","74*","69*","76*",80,"78*","77*","74*",75,"78*",83,"77*","81*","74*","74*",71,"78*","94*",70,"74*","82*","63*","75*","73*","72*","84*"]
[null,"Did you need to return to this or any other ED within 48 hours of discharge?","No",null,88,88,86,89,89,87,89,null,79,100,"79*",86,89,88,92,91,94,84,93,89,87,90,86,"86*",93,95,90,82,92,90,95,87,"87*",87,90,90,83,89,"80*","86*","86*",91,"82*",85,82,86,97,86,"100*",88,86,90,"83*","90*",91,"83*","84*",90,"82*",88,"85*",92,"85*",86,93]
[null,"Do you think you received safe, high-quality care in the ED?","Yes, definitely",null,83,80,92,84,83,88,83,null,69,94,"83*",92,87,"72*",83,89,86,91,92,88,70,88,73,93,90,84,81,"78*",69,74,86,75,90,80,82,85,85,89,"82*",92,"80*","85*","80*",82,84,91,"79*",89,"85*",88,88,86,"85*","87*",81,88,94,80,"86*","82*","75*","79*","79*",88,91,null,2,2]
[null,"Compassion, respect and kindness"]
[null,"Were the ED staff you met on your arrival polite and welcoming?","Yes, definitely",null,88,88,94,88,89,88,88,null,76,98,88,96,91,"79*",88,95,88,94,93,93,81,90,76,93,90,90,84,83,86,88,90,83,98,89,88,89,85,85,"84*",92,"86*","85*",93,85,91,"85*","94*",91,98,91,84,90,93,97,91,"86*",97,90,"89*","84*",89,"85*","88*",88,91,null,1,3]
[null,"Did the ED health professionals who treated you introduce themselves to you?","Yes, all of them",null,78,77,84,79,78,85,76,null,67,90,"84*",84,"81*","83*",78,75,83,87,84,83,70,79,67,"77*","82*",85,"77*","70*",79,75,80,73,90,77,78,78,82,84,"77*","84*","74*",89,"68*",80,87,"84*","85*",79,"80*",84,"75*","77*",87,"83*",80,"74*","81*",75,"78*","74*","73*","85*","88*",86,"86*",null,0,1]
[null,"Did the ED health professionals listen carefully to any views or concerns you had?","Yes, definitely",null,70,68,79,71,67,75,70,null,54,89,"70*",79,"81*","62*",72,77,69,79,72,79,63,66,66,"76*","72*",66,"73*","63*",70,68,75,67,"84*",63,68,"67*","70*",75,"71*","76*","78*","75*","76*","69*","63*","78*","74*",77,"76*","74*","71*","70*","76*","63*",63,"78*","76*",68,"75*","74*","61*","72*","71*","77*","89*",null,0,1]
[null,"Were the ED health professionals kind and caring towards you?","Yes, always",null,90,88,95,91,90,91,90,null,80,100,92,96,87,89,92,94,90,93,92,93,84,95,85,"100*",91,89,89,87,85,89,94,85,98,88,89,89,90,92,"86*",96,"80*","85*",95,88,93,95,97,96,95,91,91,92,93,"94*",92,94,97,89,"92*","82*","84*",87,"88*",90,91,null,0,2]
[null,"Were you treated with respect and dignity while in the ED?","Yes, always",null,93,93,97,93,93,94,92,null,83,100,92,99,93,86,95,98,95,95,97,92,86,94,87,"100*",94,93,89,89,88,91,96,87,98,97,89,95,94,95,92,"100*","83*",91,93,90,99,91,97,97,95,97,93,94,98,97,97,96,"100*",95,"89*","84*",89,91,"88*",98,98,null,0,2]
[null,"Do you think the ED health professionals did everything they could to help manage your pain? [if patient experienced pain while in the ED]","Yes, definitely",null,73,69,88,74,69,82,74,null,60,95,"",95,"","","74*",78,"81*",81,"87*","77*","65*","79*","60*","","","78*","79*","70*","73*","68*","76*","72*","","63*","68*","60*","76*",86,"","","","","","71*","77*","","","68*","","","74*","74*","","","68*","","","68*","","","","","","90*","",null,0,2]
[null,"Did the ED health professionals give you the support you needed to help with any worries or fears related to your care and treatment?","Yes, definitely",null,77,74,87,78,72,82,77,null,60,93,"87*",87,"80*","64*",81,82,83,83,86,82,60,75,"62*",93,"81*",75,"80*","72*",73,77,79,72,91,70,74,"70*",77,85,"77*","88*","76*","72*","77*","76*","81*","84*","81*",81,"68*","80*",81,"84*","79*","70*",72,"86*","",81,"76*","70*","69*","79*","72*","83*","89*",null,1,3]
[null,"Trust and confidence"]
[null,"Did you have confidence and trust in the ED health professionals treating you?","Yes, definitely",null,82,79,91,83,82,86,80,null,65,96,"81*",92,"85*","69*",81,88,87,90,88,88,74,86,71,91,"85*",83,82,"76*",71,71,83,75,88,79,77,79,84,85,"80*",88,"72*","85*","83*",82,83,86,"88*",86,"90*",85,85,89,"84*","88*",80,96,94,81,"83*","82*","71*","79*","78*","83*","89*",null,1,3]
[null,"Involvement in decision-making"]
[null,"Were you involved, as much as you wanted to be, in decisions about your care and treatment?","Yes, definitely",null,71,67,85,72,71,78,69,null,56,87,"81*",85,"77*","66*",74,66,71,82,86,75,63,75,69,"74*","70*",77,"71*","62*",69,61,74,68,"85*",58,71,"69*","72*",78,"80*","87*","73*","72*","64*","74*","69*","84*","76*",76,"79*","77*","76*","70*","81*","77*",69,"80*","87*",73,"56*","75*","63*","62*","66*","80*","86*",null,1,3]
[null,"Did you feel involved in decisions about your discharge from the ED?","Yes, definitely",null,80,78,88,80,81,83,81,null,65,96,"82*",88,94,"65*",79,85,83,85,96,85,"72*",79,"70*","93*","84*","76*","76*","78*","77*","76*",82,76,"88*",76,80,"85*","74*",85,"82*","82*","81*","75*","","78*","83*","88*","","77*","","88*","86*","74*","85*","",80,"90*","",82,"","85*","","80*","","82*","",null,0,1]
[null,"Timely and coordinated care"]
[null,"While you were waiting to be treated, did the ED staff check on your condition?","Yes",null,92,89,96,93,94,93,93,null,84,100,"89*",97,96,98,91,95,94,94,97,92,87,95,88,"100*",95,98,90,"86*",86,88,96,89,95,84,90,89,92,94,98,95,95,91,"100*",93,95,93,97,96,"92*",98,94,91,93,"",93,95,"",93,"",96,94,"88*",95,98,95,null,1,0]
[null,"How would you rate how well the ED health professionals worked together as a team?","Very good",null,67,63,84,69,66,73,65,null,51,89,"67*",84,"72*","62*",66,75,70,78,70,76,62,62,"51*","76*","73*",73,"66*","59*",56,57,75,62,"72*",57,71,"55*","70*",71,"70*","78*","67*","78*","68*","63*","70*","82*","79*","64*","78*","69*","69*","74*","73*","72*",66,"65*","76*","66*","67*","61*","55*","68*","67*","75*","89*",null,1,2]
[null,"Was your family and home situation taken into account when you were discharged?","Yes, definitely",null,76,71,86,80,70,74,75,null,59,91,"88*",88,"","73*","69*",83,86,84,"81*","84*","59*","74*","70*","","","81*","75*","74*","62*","67*",91,"66*","","70*","86*","78*","76*","71*","","79*","","","","65*","79*","80*","","81*","","86*","","78*","80*","","69*","","",89,"","","","","","82*","",null,0,3]
[null,"Did you receive a document summarising your hospital care (e.g. a digital or physical copy of the letter to your GP or a discharge summary)?","Yes",null,33,44,31,28,15,37,29,null,13,61,"39*",31,"28*","29*",14,30,20,38,"25*",29,"29*","45*","28*","25*","35*","30*","30*","32*","44*","38*",28,24,"27*",61,"29*","23*","33*","43*","24*","43*","47*","28*","50*","23*","14*","31*","",14,"","31*","24*","19*","25*","",13,"26*","","41*","","14*","26*","31*","","38*","",null,4,1]
[null,"Was the follow-up care well coordinated between the health professionals involved? [If patient received follow-up care after visit]","Yes, definitely",null,68,67,70,70,70,70,65,null,51,88,"","73*","","","57*",69,86,81,"79*","72*","57*","65*","55*","","","67*","58*","59*","63*","51*",79,"62*","","71*","60*","","76*","70*","","","67*","","","58*","76*","","","75*","","71*","70*","77*","70*","","69*","","","77*","","","70*","75*","55*","","88*",null,0,2]
[null,"Effective communication"]
[null,"Did the ED health professionals explain things in a way you could understand?","Yes, always",null,84,84,93,85,88,86,81,null,68,96,89,93,"83*","83*",87,88,86,86,90,89,75,82,74,"80*","86*",84,81,"70*",83,82,85,79,94,86,89,78,81,87,"82*","82*","78*","85*","85*",84,86,95,"85*",89,"90*",91,81,"82*",93,"88*",88,88,94,81,"83*",89,"80*","83*","82*",91,96,null,0,2]
[null,"Did you have enough time to discuss your health or medical problem with the ED health professionals?","Yes, definitely",null,77,76,90,77,74,81,77,null,63,91,"86*",90,"85*","77*",81,74,80,81,85,86,68,78,66,"80*","84*",82,82,"66*",74,75,72,73,90,75,81,"75*","73*",84,"76*",90,"74*","76*","77*",78,"76*",89,"79*",84,"78*",88,"74*","72*",89,"77*",74,"86*","84*",79,"66*","70*","67*","85*","65*",86,91,null,0,2]
[null,"If your family members or someone else close to you wanted to talk to the ED health professionals, did they get the opportunity to do so?","Yes, definitely",null,72,70,80,72,62,76,74,null,53,90,"88*",85,"84*","74*","68*",72,76,77,"78*",74,"62*","65*","56*","","","73*","71*","72*","75*","68*",72,"65*","73*","67*","69*","72*","75*",81,"72*","","60*","53*","","75*","73*","66*","","76*","","80*",87,"76*","79*","","60*","90*","","77*","","","67*","","59*","83*","73*",null,0,1]
[null,"Clear information"]
[null,"Did the ED staff give you enough information about what to expect during your visit?","Yes, definitely",null,67,64,79,68,71,68,67,null,55,85,"71*",79,"68*","59*",66,68,67,75,83,69,58,71,"55*","80*","79*",63,"69*","58*",66,66,73,58,"85*",55,64,"68*","67*",69,"70*","79*","59*","57*","65*","62*","71*","76*","74*","65*","67*","79*","69*","74*","80*","",69,"70*","85*",70,"66*","73*","65*","65*","61*","76*","80*",null,1,2]
[null,"Did the ED staff tell you how long you might have to wait for treatment?","Yes",null,65,59,75,66,67,65,69,null,47,87,"71*",74,"78*","70*",72,67,59,76,87,"66*","63*","76*","49*","77*","70*","68*","65*","53*","58*","53*",75,"52*","",47,"73*","72*","65*","58*","71*","73*","","73*","","59*","70*","78*","","76*","","82*","74*","75*","","",61,"74*","","66*","","71*","71*","68*","","81*","77*",null,1,1]
[null,"During your ED visit, how much information about your condition or treatment was given to you?","The right amount",null,87,86,94,87,84,89,86,null,73,97,92,94,88,87,88,88,92,87,95,91,78,87,84,"88*","88*",87,90,83,88,86,87,82,91,84,84,89,83,91,91,90,"86*","86*","90*",88,95,94,"88*",93,"88*",92,88,89,"85*","90*",82,93,97,88,94,86,87,"86*","77*",93,95,null,0,1]
[null,"Did you ever receive contradictory information about your condition or treatment from the ED health professionals?","No",null,86,86,93,85,85,92,86,null,74,98,92,94,"85*","79*",88,89,90,90,92,82,88,88,83,98,"83*",84,88,88,79,83,85,88,96,87,85,90,80,93,"82*","88*","74*",91,"76*",92,86,91,"88*",88,"83*",91,85,83,93,"91*",83,"84*","88*",86,"83*",88,"82*",92,"82*",88,"89*",null,0,3]
[null,"Thinking about when you left the ED, were you given enough information about how to manage your care at home?","Yes, definitely",null,75,72,88,76,76,78,75,null,58,92,"89*",87,"76*","68*",75,80,84,83,92,74,"60*",81,"58*","83*","89*","76*","80*","79*","69*","69*",75,74,"82*",66,80,"75*","71*",80,"78*","84*","","72*","73*","70*","75*",90,"","75*","","83*","83*","80*","86*","",73,"87*","",83,"","74*","71*","84*","","82*","",null,0,3]
[null,"Were you told who to contact if you were worried about your condition or treatment after you left the ED?","Yes",null,88,86,94,91,89,92,86,null,74,100,95,92,97,"89*",83,93,89,96,95,91,83,94,"82*","90*",94,94,"87*","84*",81,80,93,92,97,82,92,"81*","83*",92,"87*","86*","83*","92*","","87*",94,98,"","78*","","100*","100*","88*","92*","",89,94,"",96,"","86*","",94,"","88*","",null,0,2]
[null,"Were you told about what signs or symptoms, related to your illness or treatment, to watch out for after you went home?","Yes, definitely",null,67,63,82,68,64,70,67,null,52,86,"80*",82,"75*","69*","65*",60,75,79,"80*",71,"53*","72*","54*","69*","72*","68*","65*","65*","66*","67*",70,66,"79*",52,"71*","61*","67*",71,"70*","83*","81*","60*","73*","56*","80*","82*","","56*","","82*","78*","73*","78*","","55*","79*","","79*","","79*","71*","86*","","82*","",null,1,2]
[null,"Safe, comfortable environment"]
[null,"Was the signposting directing you to the ED easy to follow?","Yes, definitely",null,83,83,81,82,88,84,83,null,48,100,"89*",83,"88*","79*",79,89,93,88,84,81,70,75,"48*","100*",95,82,"82*",86,80,86,90,77,95,85,83,81,80,83,"83*","87*","77*","79*","79*",82,88,"74*","",86,"83*",85,"77*",88,"83*","77*",87,"87*","87*",89,"73*",87,"85*","84*",91,"74*",97,null,1,2]
[null,"Were you given enough privacy during your visit to the ED?","Yes, always",null,89,88,94,87,88,90,89,null,78,98,90,96,87,97,92,81,93,90,97,93,85,90,78,93,90,84,86,89,81,90,91,86,96,87,84,88,89,90,88,92,"78*",89,"83*",93,93,87,94,91,98,89,91,91,95,"88*",88,88,"91*",92,94,"84*",86,"85*","85*",98,96,null,2,4]
[null,"How clean was the treatment area in the ED?","Very clean",null,89,90,90,89,93,94,87,null,69,100,"100*",89,91,91,91,88,92,97,97,93,87,91,69,91,"100*",89,86,88,90,89,90,90,98,89,89,85,93,92,88,96,"87*",92,"90*",97,93,92,94,89,"85*",89,92,92,96,"94*",92,"82*","100*",94,"91*",93,87,88,98,93,96,null,1,3]
[null,"While you were in the ED, did you feel threatened by other patients or visitors?","No",null,97,97,98,97,96,99,97,null,89,100,98,98,98,98,98,97,99,99,99,99,98,97,95,"100*",98,96,95,97,"100*",95,96,98,98,97,94,98,96,98,"100*","100*","89*","100*","100*","100*",96,"100*",97,98,"100*",95,95,98,98,"91*",98,98,94,98,"100*",93,96,98,96,98,98,null,0,0]
[]
[null,"* Interpret with caution, where result may have greater variability when there are fewer respondents to a question. These results are excluded from being highlighted as significantly different to NSW. Hence, counts of differences are not comparable across hospitals as a different number of questions may be compared.\t",null,"Count",null,1,23,2,0,9,0,null,null,null,0,20,0,1,0,2,2,11,12,0,0,0,0,3,0,0,0,0,0,0,1,0,5,1,0,0,0,2,0,1,0,0,0,1,0,2,0,0,0,0,1,1,0,0,0,1,0,1,0,0,0,0,0,1,1]
[null,null,null,"Count",null,4,0,1,1,0,0,null,null,null,0,0,0,0,1,1,1,0,0,0,5,0,5,0,0,0,0,0,2,1,0,0,0,6,0,0,0,0,0,0,0,0,0,0,0,0,0,1,0,0,0,0,0,0,1,0,0,0,0,0,0,0,0,0,0]
[null,"† Interpret with caution, where the number of respondents was between 30 and 49 with a response rate at or above 20%, or the number of respondents was more than 49 with a response rate of less than 20%."]
[]
[null,"Notes:"]
[null,"Descriptive results are provided without comparison with NSW for all questions regarding outcomes. This is because patients who have more complex conditions are likely to have less positive outcomes, and comparisons have not been adjusted for patient complexity."]
[null,"Facilities with fewer than 30 respondents do not have sufficient volumes for public reporting and their data are not presented in these data tables. However, data from these facilities do contribute to LHD and NSW results."]
[null,"Blank cells indicate that results were suppressed due to small numbers."]

{"sheet":"Comparison with 2019 survey","index":6,"n_rows":44,"n_cols":65,"rows_kept":44,"cut":false,"hidden":false,"merged":[[49,0,49,7],[2,5,2,10],[2,12,2,39],[2,40,2,61]]}
[]
[]
[null,null,null,null,null,"Local health districts",null,null,null,null,null,null,"D",null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,"F"]
[null,null,null,null,"NSW","Hunter New England","Mid North Coast","Murrumbidgee","  Northern NSW †","Southern NSW","Western NSW",null,"Barham-Koondrook","Bellinger River","Canowindra","Cobar","Coonabarabran","Cootamundra","Corowa","Crookwell","Dungog","Finley","Glen Innes","Gloucester","Leeton","Molong","Murrurundi","Narrandera","Narromine","Parkes","Quirindi","Scone","Temora","Tenterfield","Tocumwal","Tomaree","Tumut","Wellington","West Wyalong","Yass","Barraba","Blayney","Bombala","Boorowa","Braidwood","Coolamon-Ganmain","Dorrigo","Gilgandra","Grenfell","Gulgong","Gundagai","Guyra","Junee","Kyogle","Lake Cargelligo","Manilla","Nimbin","Oberon","Rylstone","Tumbarumba","Walcha","Warialda",null,"Count declined (hospitals)","Count improved (hospitals)"]
[null,"Question","Response",null,""]
[null,"Overall satisfaction and outcomes"]
[null,"Overall, how would you rate the care you received while in the ED?","Very good",null,-5,-6,4,-3,-12,-4,-5,null,"-12*",4,"-10*","-17*",5,7,4,-5,9,4,-11,-5,-13,"4*","-9*",-5,"10*","-12*",-11,-22,-9,-4,"-1*",-3,-4,"-7*",-13,-4,"-14*","-14*","-2*","-4*",-6,"-14*",2,-1,"11*","-2*",-12,-4,"11*",-10,"9*",-9,"-20*","-18*","-21*","-9*","3*","2*",null,13,3]
[null,"If asked about your experience in the ED by friends and family, how would you respond?","Would speak highly",null,-2,-4,-1,-1,-6,0,-1,null,"-10*",1,2,"-15*",10,11,6,-1,14,7,-4,-2,-3,4,-7,-2,"11*","-6*",-8,-14,-9,-4,-2,-2,-4,"6*",-11,3,"-10*","-10*","5*","-22*",-4,-6,-5,1,"8*","-11*",-11,-1,"20*",-4,"18*",-1,"-13*","-9*","-11*","-5*","-8*","5*",null,8,5]
[null,"Compassion, respect and kindness"]
[null,"Were the ED staff you met on your arrival polite and welcoming?","Yes, definitely",null,0,2,4,-1,-6,-4,0,null,-5,7,-5,"-17*",3,10,-2,0,5,4,-4,-1,-4,5,"-10*",0,"13*",-4,-2,4,-4,-1,3,9,1,3,-7,-5,"-8*","-14*","-11*",-2,-10,-5,"-9*",8,13,0,-10,-4,"15*",-1,"3*",-1,"-15*",-2,"-5*","-5*",-6,0,null,8,8]
[null,"Did the ED health professionals who treated you introduce themselves to you?","Yes, all of them",null,0,1,3,0,-3,1,0,null,"0*",2,"-4*","-1*",5,5,4,3,7,0,-4,-2,-2,"9*","-11*",0,"16*","1*",0,-1,-8,3,"4*",5,-6,"2*",3,3,"-2*","-11*","6*","-5*","4*",3,"3*",0,"5*",3,"-13*","-1*","8*",2,"",-8,"-12*","-9*","6*","-1*","4*","22*",null,3,4]
[null,"Were the ED health professionals kind and caring towards you?","Yes, always",null,-1,-2,2,0,-3,-3,0,null,-5,3,-4,-7,3,7,0,-2,4,5,-7,2,-3,"9*",-8,-4,8,-4,-2,3,1,1,4,-1,0,-1,-4,0,"-11*","-17*","-13*",-1,-6,-2,4,10,12,-2,-4,-3,"14*",1,"4*",-2,"-17*","-8*",-7,"-10*",-3,-4,null,6,6]
[null,"Were you treated with respect and dignity while in the ED?","Yes, always",null,1,2,4,1,0,-2,1,null,-6,5,1,-9,6,9,3,-1,10,4,-5,0,-1,"13*","-6*",1,8,-3,-1,-1,0,2,4,6,-1,5,1,1,-2,"-14*",-7,"-7*",-4,5,0,8,8,5,-1,-1,"17*",5,"7*",6,"-13*",-3,-3,"-10*",5,0,null,4,14]
[null,"Do you think the ED health professionals did everything they could to help manage your pain? [if patient experienced pain while in the ED]","Yes, definitely",null,-5,-8,11,-2,-14,0,-3,null,"","20*","","","2*","4*","10*",-4,"10*","1*","-15*","-2*","-7*","","","-5*","8*","-9*","-2*","-6*","-1*","1*","","-11*","-15*","-7*","-14*","8*","","","","","-13*","-8*","","-14*","","","","-12*","","-12*","","-12*","","","","","0*","",null,0,0]
[null,"Involvement in decision-making"]
[null,"Were you involved, as much as you wanted to be, in decisions about your care and treatment?","Yes, definitely",null,-6,-9,7,-3,-16,-6,-7,null,"7*",8,"0*","-11*",14,-4,-2,-5,8,-8,-9,-9,0,"-12*","-22*",0,"-3*","-13*",-5,-15,-9,-1,"10*",-14,-5,"-3*","-11*",-3,"1*","-5*","-15*","-7*","-3*","-10*","4*",-4,"7*","-4*","-9*","-9*","9*",-15,"18*",-3,"-18*","-9*","-11*","-14*","-1*","1*",null,10,3]
[null,"Did you feel involved in decisions about your discharge from the ED?","Yes, definitely",null,-5,-8,3,-6,-10,-5,-2,null,"",3,"13*","-23*","8*",1,-6,-6,5,"3*","-18*",0,"-12*","3*","-7*","-7*","4*","-4*","-11*","-9*",-8,-9,"",-7,-6,"2*","-24*",5,"-11*","","","","-12*","-10*","2*","-8*","","-7*","","-10*","",-9,"",-6,"-11*","","-1*","","-6*","",null,8,2]
[null,"Timely and coordinated care"]
[null,"While you were waiting to be treated, did the ED staff check on your condition?","Yes",null,0,-1,0,-1,-4,3,2,null,"",3,"",1,"7*",1,5,-1,2,-4,-4,4,-6,"","-5*",7,"2*","0*",-7,-3,0,-6,"","4*",-5,"3*",-4,9,1,"","","","3*","-5*","-7*","9*","",0,0,"-3*","",-4,"",-2,"-4*",-4,"","","-2*","",null,4,3]
[null,"How would you rate how well the ED health professionals worked together as a team?","Very good",null,-6,-8,8,-4,-11,-7,-6,null,"-18*",7,"-6*","-11*",3,9,3,-7,-3,1,-5,-17,"-12*","1*","-7*",-2,"8*","-13*",-12,-14,-10,-4,"-8*",-9,-4,"-11*","-10*",-5,"2*","-5*","-7*","-21*","-17*","-8*","9*","-6*","9*","-8*","-19*","-11*","9*",-6,"7*","-15*","-26*","-20*","-12*","-11*","12*","18*",null,9,2]
[null,"Was your family and home situation taken into account when you were discharged?","Yes, definitely",null,-7,-11,5,-4,-18,-11,-5,null,"","10*","","-21*","-3*","3*",4,-5,"","0*","-25*","-10*","-6*","","","-6*","","-5*","-13*","-12*","6*","-2*","","-9*","1*","8*","-14*","-5*","","","","","-26*","-7*","-8*","-2*","","","","","","-15*","","8*","","","","","","",null,1,0]
[null,"Did you receive a document summarising your hospital care (e.g. a digital or physical copy of the letter to your GP or a discharge summary)?","Yes",null,5,11,0,3,0,5,2,null,"24*",-2,"-1*","6*",-6,"2*",-7,3,"4*",10,"2*","11*","14*","15*","1*","2*","-8*","2*","8*","-3*",9,5,"2*",22,"-8*","-6*","9*","8*","0*","","-3*","24*","-7*","-16*","5*","-20*","","6*","-9*","-10*","",3,"","13*","-11*","-12*","7*","","10*","",null,2,4]
[null,"Effective communication"]
[null,"Did the ED health professionals explain things in a way you could understand?","Yes, always",null,-2,-2,3,0,-3,-6,-3,null,-2,3,"-5*","-10*",11,10,2,-7,6,7,-7,-8,-6,"-8*","-10*",-4,"7*","-15*",1,-3,-3,-1,3,1,3,-5,-10,-5,"-6*","-12*","-9*","-4*",-4,-4,6,5,"9*",1,-13,"-10*","3*",-1,"15*",-8,-5,"-7*","-2*","-5*",1,3,null,10,6]
[null,"Did you have enough time to discuss your health or medical problem with the ED health professionals?","Yes, definitely",null,-1,-3,7,-1,-16,-1,2,null,"8*",7,"9*","4*",12,-3,4,-5,7,0,-6,-8,"-6*","-1*","-3*",7,"14*","-2*",-2,-4,-16,1,"6*",-5,5,"-5*","-14*",4,"8*","","-2*","-1*",-10,"-3*",6,3,"3*",0,"-16*","-16*","",-15,"",0,"-20*","-2*","9*","-1*","14*","2*",null,7,6]
[null,"If your family members or someone else close to you wanted to talk to the ED health professionals, did they get the opportunity to do so?","Yes, definitely",null,-7,-8,-2,-8,-21,-8,-4,null,"-1*",3,"11*","-10*","-2*",3,-4,-5,"-5*",-7,"-9*","-17*","-16*","","","-1*","1*","-7*","-5*","-10*",-6,"-8*","-9*","-6*","-17*","3*","-9*",-2,"-1*","","","","-11*","-6*","-16*","-8*","","-9*","1*","-10*","","-23*","10*","-6*","","-15*","","-19*","7*","",null,3,0]
[null,"Clear information"]
[null,"Did the ED staff give you enough information about what to expect during your visit?","Yes, definitely",null,0,-2,9,2,-5,-3,0,null,"-8*",12,"-7*","-16*",6,8,4,1,13,3,1,-7,"6*","9*","-4*",-12,"10*","-11*",-3,-5,1,-3,"15*",-1,-7,"7*","-3*",5,"-6*","-9*","-12*","-10*","-8*","-4*","-2*","8*","1*","3*","-12*","-2*","",-4,"25*",2,"-8*","-5*","-9*","-14*","-1*","5*",null,4,5]
[null,"Did the ED staff tell you how long you might have to wait for treatment?","Yes",null,2,-3,11,3,0,-4,8,null,"3*",16,"12*","-1*",15,13,1,3,"21*","-4*","4*","0*","-2*","19*","-14*","2*","18*","-6*","-9*","-21*",1,"-7*","",0,"18*","17*","-14*","-5*","-6*","","","","-10*","2*","-1*","22*","","10*","-4*","10*","",-3,"","10*","-3*","11*","-1*","","14*","9*",null,0,3]
[null,"During your ED visit, how much information about your condition or treatment was given to you?","The right amount",null,-4,-3,0,-4,-13,-5,-4,null,1,1,-2,-5,3,2,3,-10,3,0,-9,-5,-2,"-6*","-3*",-5,2,-7,1,-4,-7,-2,-3,-2,-7,4,-13,1,2,"-11*","-12*","-6*",-6,0,-3,2,"-1*",-4,-6,-5,"5*",-15,"10*",-1,-11,4,"-6*","-19*",-2,0,null,14,0]
[null,"Did you ever receive contradictory information about your condition or treatment from the ED health professionals?","No",null,-3,-3,3,-3,-9,-1,-1,null,4,6,"0*","-9*",0,2,4,-3,4,-6,3,-2,-2,6,"-13*",-3,-3,-4,-1,-8,-5,2,0,-5,-5,6,-7,1,"-5*","-16*",-3,"-12*",3,-5,-3,-3,"-8*",4,-3,-8,"11*",-9,"4*",4,-11,"-4*",7,"-10*",-2,"4*",null,10,4]
[null,"Thinking about when you left the ED, were you given enough information about how to manage your care at home?","Yes, definitely",null,-6,-9,7,-6,-10,-10,-3,null,"-5*",7,"-7*","-11*","5*","7*",3,-10,"10*","-4*","-24*",1,"-17*","","-3*","-3*","2*","3*","-8*","-11*",-13,-7,"",-12,"1*","4*","-22*",0,"-17*","","","","-22*","-13*",7,"-5*","","-8*","","-4*","",-10,"",1,"-17*","-2*","-5*","","2*","",null,5,2]
[null,"Were you told who to contact if you were worried about your condition or treatment after you left the ED?","Yes",null,0,-1,6,1,-3,0,0,null,-2,6,"11*","0*",6,9,4,2,5,-1,-4,5,"-4*","13*",5,11,"0*","-4*",-9,-3,-6,5,"",-3,4,"2*","-15*",3,"2*","","7*","","-4*",-3,5,"-3*","","8*","10*","-6*","",-5,"",8,"-4*","",4,"","8*","",null,3,10]
[null,"Were you told about what signs or symptoms, related to your illness or treatment, to watch out for after you went home?","Yes, definitely",null,-2,-4,14,0,-8,-5,-1,null,"-2*",13,"6*","-2*","13*","3*",14,-1,"9*","7*","-11*","-3*","-5*","4*","-4*","3*","-2*","-6*","-5*","6*",-9,"-5*","7*",-7,"-5*","0*","-6*",5,"0*","","-13*","2*","-22*","6*","17*","-14*","","2*","-2*","-7*","","-14*","","8*","1*","4*","22*","","14*","",null,2,3]
[null,"Safe, comfortable environment"]
[null,"Was the signposting directing you to the ED easy to follow?","Yes, definitely",null,1,6,2,-3,-1,-2,0,null,"14*",8,"-5*","-2*",0,8,1,-1,-8,1,-15,-8,"-38*","7*",10,-5,"9*",0,-2,2,2,6,"6*",25,5,-8,-11,3,"-6*","-4*","-14*","-13*",-6,0,"-16*",-1,"-13*",-1,"-6*",3,"-2*",0,"",-2,-6,"0*","-5*","12*","-3*","4*",null,8,6]
[null,"Were you given enough privacy during your visit to the ED?","Yes, always",null,-1,-1,3,-2,-1,-2,0,null,-5,5,-4,3,7,-1,3,0,5,-1,-3,-3,-5,4,-5,6,7,1,-4,-1,1,-3,5,1,-5,-2,-5,-1,-5,"-17*",-5,"-11*",1,0,-5,-1,7,-7,-3,-6,"-5*",0,"3*",4,"-9*",-1,"-7*","-6*",8,3,null,10,9]
[null,"How clean was the treatment area in the ED?","Very clean",null,0,2,-5,1,-1,2,0,null,"0*",-6,-3,5,9,7,5,2,10,-1,-4,4,-16,-1,"5*",-2,-1,-1,7,-2,-4,1,4,8,6,-1,-2,3,-4,"0*",0,"-1*",8,4,-2,4,"-6*",-3,-2,-3,"14*",0,"-8*",6,-5,-5,-5,7,-4,-2,null,5,11]
[null,"While you were in the ED, did you feel threatened by other patients or visitors?","No",null,0,-1,-1,0,-1,0,0,null,"-2*",-1,2,0,1,1,1,0,0,1,0,-1,-2,"0*",0,-1,-4,-1,"3*",-1,-3,"-2*",0,-1,-3,0,-2,0,"3*","-11*","2*","4*","2*",3,"3*",2,"1*",-3,-2,3,"-7*",2,1,0,-5,0,8,-2,0,"-2*",null,2,1]
[]
[null,"* Interpret with caution, where results for the current year and/or previous year subject to high variability.","Count declined",null,8,8,1,3,15,9,4,null,4,1,1,3,1,0,2,10,1,3,9,8,5,0,3,4,0,1,6,6,13,3,0,7,8,2,8,3,1,0,2,0,6,3,2,0,0,1,5,3,0,9,0,4,6,1,2,0,1,0]
[null,"† LHD where additional hospitals were included between 2019 and 2023, which may influence results.","Count improved",null,1,2,10,0,0,1,1,null,0,13,0,1,12,13,4,0,13,4,0,1,0,2,2,4,3,0,1,0,1,3,1,6,3,2,0,4,0,0,0,0,1,1,4,4,4,1,0,0,0,1,0,3,0,0,2,1,2,0]
[null,"Notes: "]
[null,"Blank cells indicate that results were suppressed due to small numbers."]

{"sheet":"Rural focus questions","index":7,"n_rows":71,"n_cols":11,"rows_kept":71,"cut":false,"hidden":false,"merged":[[69,1,69,3],[3,5,3,10],[25,1,27,1],[44,1,46,1],[41,1,43,1],[17,1,19,1],[15,1,16,1],[11,1,14,1],[6,1,10,1],[28,1,34,1],[2,5,2,10],[59,1,64,1],[56,1,58,1],[53,1,55,1],[50,1,52,1],[47,1,49,1],[37,1,40,1],[35,1,36,1],[23,1,24,1],[20,1,22,1]]}
[]
[]
[]
[null,null,null,null,null,"Local health districts"]
[null,null,null,null,"NSW\n","Hunter New England","Mid North Coast","Murrumbidgee\n ","Northern NSW","Southern NSW","Western NSW †"]
[null,"Question","Response",null,5107,1338,199,1681,222,418,1216]
[null,"\nWhat was your main form of transport to the ED?","Private motor vehicle (e.g. car, motorbike, van)",null,77,77,80,74,81,85,77]
[null,null,"Ambulance or patient transport service",null,20,20,17,23,12,14,19]
[null,null,"Public transport",null,0,0,"0*",0,1,0,0]
[null,null,"Taxi",null,1,0,"0*",0,1,0,1]
[null,null,"Other",null,2,2,3,2,6,1,3]
[null,"\nHow far, roughly, did you travel to the ED you visited?","0–50km",null,85,88,95,85,89,87,83]
[null,null,"51–100km",null,9,8,4,10,8,10,11]
[null,null,"101–500km",null,5,3,1,5,4,2,6]
[null,null,"More than 500km",null,0,0,"0*",1,0,1,0]
[null,"\nWas this the nearest ED?","Yes",null,95,95,95,95,94,97,95]
[null,null,"No",null,5,5,5,5,6,3,5]
[null,"\nHow difficult was it to get to the ED?","Very difficult",null,1,1,1,1,2,1,1]
[null,null,"Somewhat difficult",null,8,7,4,7,11,9,8]
[null,null,"Not difficult at all",null,91,93,96,91,86,90,91]
[null,"\nDo you think you received safe, high-quality care in the ED?","Yes, definitely",null,83,80,92,84,83,88,83]
[null,null,"Yes, to some extent",null,14,16,8,13,13,9,15]
[null,null,"No",null,3,4,"0*",3,4,2,2]
[null,"\nWere you transferred from this ED to another hospital for further treatment?","Yes",null,16,14,17,18,11,16,15]
[null,null,"No",null,84,86,83,82,89,84,85]
[null,"\nWere you given enough information about your transfer? [if patient was transferred to another hospital for further treatment]","Yes, definitely",null,71,65,"80*",68,"",84,75]
[null,null,"Yes, to some extent",null,23,28,"13*",28,"",12,19]
[null,null,"No",null,5,7,"7*",4,"",4,6]
[null,"\nIn what ways did the transfer affect you? [if patient was transferred to another hospital for further treatment]","I received specialist care not available where I was",null,79,75,"73*",80,"",89,81]
[null,null,"I felt more comfortable/confident in the care I received",null,25,23,"18*",26,"","21*",26]
[null,null,"There were additional out-of-pocket costs for me or my family",null,11,13,3,9,"",9,13]
[null,null,"It was more difficult for my family, carer or someone close to me to visit",null,22,20,"16*",24,"","23*",21]
[null,null,"I felt more isolated",null,11,14,3,13,"",4,9]
[null,null,"It was more difficult to get home",null,18,16,"11*",20,"","17*",19]
[null,null,"Other",null,20,20,"22*",23,"",15,19]
[null,"\nDuring your ED visit or soon after, did you experience any problem related to your care and treatment?","Yes",null,11,12,10,10,16,7,11]
[null,null,"No",null,89,88,90,90,84,93,89]
[null,"\nWas the impact of this problem…? [if patient experienced problem related to their care and treatment]","Very serious",null,13,10,"",18,"15*","",13]
[null,null,"Fairly serious",null,44,"45*","",44,"45*","","43*"]
[null,null,"Not very serious",null,35,"37*","",32,"34*","","34*"]
[null,null,"Not at all serious",null,8,7,"",6,6,"",10]
[null,"\nWere the health professionals open with you about this problem? [if patient experienced problem related to their care and treatment]","Yes, definitely",null,44,"38*","",43,"","","50*"]
[null,null,"Yes, to some extent",null,34,"42*","",31,"","","30*"]
[null,null,"No",null,22,20,"",26,"","",20]
[null,"\nWere the health professionals responsive in addressing this problem? [if patient experienced problem related to their care and treatment]","Yes, definitely",null,45,"42*","",43,"","","47*"]
[null,null,"Yes, to some extent",null,30,"27*","",31,"","",32]
[null,null,"No",null,25,"31*","",27,"","",21]
[null,"\nDid you receive any follow-up care from a hospital specialist, general practitioner (GP) or other healthcare provider?","Yes",null,59,60,55,63,53,64,54]
[null,null,"No",null,40,39,44,36,44,35,44]
[null,null,"Don’t know/can’t remember",null,1,1,1,1,3,1,2]
[null,"\nHow did you access the follow-up care? [If patient received follow-up care after visit]","In-person or face-to-face",null,86,85,90,89,87,87,83]
[null,null,"Phone or video call",null,7,9,4,6,5,8,8]
[null,null,"Combination of in-person and phone or video call",null,7,7,6,6,8,6,9]
[null,"\nWas the follow-up care well coordinated between the health professionals involved? [If patient received follow-up care after visit]","Yes, definitely",null,68,67,70,70,70,70,65]
[null,null,"Yes, to some extent",null,21,20,20,21,18,21,23]
[null,null,"No",null,11,13,9,9,11,9,12]
[null,"\nWas your visit to the ED for a condition that, at the time, you thought could have been treated by a GP or other health professional?","Yes, definitely",null,23,24,21,23,26,17,25]
[null,null,"Yes, to some extent",null,22,24,18,22,21,22,22]
[null,null,"No",null,55,52,61,55,53,61,54]
[null,"\nWhy didn’t you see a GP or other health professional about that condition? [If patient’s visit to the emergency department was for a condition they thought could have been treated by a GP or other health professional]","There is no GP/health professional close to where I live",null,7,9,3,7,3,8,8]
[null,null,"The GP/health professional service was closed",null,42,39,"52*",45,"42*",56,40]
[null,null,"I couldn’t get an appointment within a reasonable time",null,30,32,"29*",29,"33*",19,32]
[null,null,"I didn’t want to pay to see a GP/health professional",null,0,1,"0*",0,1,1,0]
[null,null,"I could get all the care I needed at the ED",null,6,6,"0*",6,7,6,7]
[null,null,"Other",null,13,14,15,13,13,11,13]
[]
[null,"* Interpret with caution, where result may have greater variability when there are fewer respondents to a question."]
[null,"† Interpret with caution, where the number of respondents was between 30 and 49 with a response rate at or above 20%, or the number of respondents was more than 49 with a response rate of less than 20%."]
[null,"Notes:"]
[null,"Results may not add up to 100% due to rounding."]
[null,"Blank cells indicate that results were suppressed due to small numbers."]