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{"sheet":"Introduction","index":0,"n_rows":0,"n_cols":0,"rows_kept":0,"cut":false,"hidden":false,"merged":[]}

{"sheet":"Response rates","index":1,"n_rows":109,"n_cols":9,"rows_kept":109,"cut":false,"hidden":false,"merged":[[2,1,2,2],[2,7,2,8],[2,5,2,6],[108,1,108,8]]}
[]
[]
[null,null,null,null,null,"2019–20",null,"2018–19"]
[null,"Level","Name","LHD","Peer group","Responses","Response rate (adjusted)","Responses ","Response rate (adjusted) "]
[null,"NSW","NSW","NSW","",17839,0.21,18086,0.23]
[null,"LHD","Central Coast","CCLHD","",891,0.23,693,0.25]
[null,"LHD","Far West","FWLHD","",287,0.15,220,0.18]
[null,"LHD","Hunter New England","HNELHD","",2920,0.2,2912,0.22]
[null,"LHD","Illawarra Shoalhaven","ISLHD","",963,0.22,1049,0.25]
[null,"LHD","Mid North Coast","MNCLHD","",1002,0.24,977,0.26]
[null,"LHD","Murrumbidgee","MLHD","",796,0.2,748,0.21]
[null,"LHD","Nepean Blue Mountains","NBMLHD","",863,0.21,793,0.23]
[null,"LHD","Northern NSW","NNSWLHD","",1750,0.22,1560,0.23]
[null,"LHD","Northern Sydney","NSLHD","",850,0.25,1035,0.28000000000000003]
[null,"LHD","South Eastern Sydney","SESLHD","",1107,0.23,1370,0.24]
[null,"LHD","South Western Sydney","SWSLHD","",1255,0.19,1503,0.19]
[null,"LHD","Southern NSW","SNSWLHD","",1301,0.23,1006,0.25]
[null,"LHD","St Vincent's Health Network","SVHN","",375,0.2,303,0.21]
[null,"LHD","Sydney","SYDLHD","",736,0.2,1024,0.22]
[null,"LHD","Sydney Children's Hospitals Network","SCHN","",795,0.2,718,0.2]
[null,"LHD","Western NSW","WNSWLHD","",1134,0.18,1135,0.21]
[null,"LHD","Western Sydney","WSLHD","",814,0.17,1040,0.19]
[null,"Peer group","Community hospitals","","D",155,0.16,163,0.2]
[null,"Peer group","District group 1","","C1",3015,0.2,2281,0.22]
[null,"Peer group","District group 2","","C2",4833,0.2,3708,0.22]
[null,"Peer group","Major","","B",4872,0.21,6070,0.23]
[null,"Peer group","Paediatric specialist","","A2",795,0.2,718,0.2]
[null,"Peer group","Principal referral","","A1",3634,0.21,4441,0.23]
[null,"Peer group","Ungrouped acute - tertiary referral","","A3",535,0.23,705,0.25]
[null,"Facility","Armidale","HNELHD","C1",201,0.21,175,0.23]
[null,"Facility","Auburn","WSLHD","B",185,0.14000000000000001,255,0.15]
[null,"Facility","Ballina","NNSWLHD","C2",231,0.24,166,0.25]
[null,"Facility","Bankstown-Lidcombe","SWSLHD","A1",199,0.16,267,0.18]
[null,"Facility","Batemans Bay","SNSWLHD","C2",222,0.25,154,0.25]
[null,"Facility","Bathurst","WNSWLHD","C1",175,0.18,156,0.21]
[null,"Facility","Belmont","HNELHD","C1",242,0.26,157,0.25]
[null,"Facility","Blacktown","WSLHD","B",222,0.17,319,0.21]
[null,"Facility","Blue Mountains","NBMLHD","C2",249,0.26,189,0.28999999999999998]
[null,"Facility","Bowral","SWSLHD","C1",253,0.26,180,0.26]
[null,"Facility","Broken Hill","FWLHD","C1",287,0.15,220,0.18]
[null,"Facility","Byron Central","NNSWLHD","C2",174,0.17,147,0.19]
[null,"Facility","Calvary Mater","HNELHD","A3",273,0.23,359,0.26]
[null,"Facility","Camden","SWSLHD","D",155,0.16,163,0.2]
[null,"Facility","Campbelltown","SWSLHD","B",231,0.2,317,0.19]
[null,"Facility","Canterbury","SYDLHD","B",205,0.16,266,0.17]
[null,"Facility","Casino","NNSWLHD","C2",168,0.16,123,0.2]
[null,"Facility","Cessnock","HNELHD","C2",181,0.19,127,0.19]
[null,"Facility","Children's at Westmead","SCHN","A2",390,0.19,346,0.19]
[null,"Facility","Coffs Harbour","MNCLHD","B",274,0.23,334,0.26]
[null,"Facility","Concord","SYDLHD","A1",260,0.22,350,0.25]
[null,"Facility","Cooma","SNSWLHD","C2",198,0.21,153,0.22]
[null,"Facility","Cowra","WNSWLHD","C2",183,0.19,141,0.23]
[null,"Facility","Deniliquin","MLHD","C2",183,0.2,138,0.19]
[null,"Facility","Dubbo","WNSWLHD","B",212,0.17,259,0.18]
[null,"Facility","Fairfield","SWSLHD","B",193,0.16,261,0.16]
[null,"Facility","Forbes","WNSWLHD","C2",176,0.19,140,0.22]
[null,"Facility","Gosford","CCLHD","A1",467,0.24,381,0.28000000000000003]
[null,"Facility","Goulburn","SNSWLHD","C1",214,0.22,174,0.27]
[null,"Facility","Grafton","NNSWLHD","C1",214,0.21,137,0.21]
[null,"Facility","Griffith","MLHD","C1",175,0.17,126,0.17]
[null,"Facility","Gunnedah","HNELHD","C2",141,0.15,122,0.18]
[null,"Facility","Hawkesbury","NBMLHD","C1",180,0.2,128,0.21]
[null,"Facility","Hornsby","NSLHD","B",313,0.26,437,0.28999999999999998]
[null,"Facility","Inverell","HNELHD","C2",168,0.18,114,0.17]
[null,"Facility","John Hunter","HNELHD","A1",265,0.23,348,0.24]
[null,"Facility","Kempsey","MNCLHD","C2",203,0.21,142,0.21]
[null,"Facility","Kurri Kurri","HNELHD","C2",143,0.17,118,0.19]
[null,"Facility","Lismore","NNSWLHD","B",241,0.21,332,0.25]
[null,"Facility","Lithgow","NBMLHD","C2",187,0.2,139,0.22]
[null,"Facility","Liverpool","SWSLHD","A1",224,0.19,315,0.19]
[null,"Facility","Macksville","MNCLHD","C2",225,0.24,148,0.26]
[null,"Facility","Maclean","NNSWLHD","C2",239,0.27,178,0.28000000000000003]
[null,"Facility","Maitland","HNELHD","B",226,0.19,286,0.2]
[null,"Facility","Manning","HNELHD","B",276,0.25,326,0.28000000000000003]
[null,"Facility","Milton","ISLHD","C2",227,0.25,207,0.33]
[null,"Facility","Moree","HNELHD","C2",124,0.12,111,0.18]
[null,"Facility","Moruya","SNSWLHD","C2",231,0.25,184,0.32]
[null,"Facility","Mount Druitt","WSLHD","C1",155,0.14000000000000001,132,0.16]
[null,"Facility","Mudgee","WNSWLHD","C2",155,0.16,133,0.2]
[null,"Facility","Murwillumbah","NNSWLHD","C1",210,0.21,148,0.22]
[null,"Facility","Muswellbrook","HNELHD","C2",143,0.14000000000000001,119,0.16]
[null,"Facility","Narrabri","HNELHD","C2",147,0.16,103,0.16]
[null,"Facility","Nepean","NBMLHD","A1",247,0.21,337,0.22]
[null,"Facility","Orange","WNSWLHD","B",233,0.2,306,0.22]
[null,"Facility","Port Macquarie","MNCLHD","B",300,0.26,353,0.28999999999999998]
[null,"Facility","Prince of Wales","SESLHD","A1",269,0.22,313,0.21]
[null,"Facility","Queanbeyan","SNSWLHD","C2",197,0.19,157,0.2]
[null,"Facility","Royal North Shore","NSLHD","A1",290,0.24,414,0.28000000000000003]
[null,"Facility","Royal Prince Alfred","SYDLHD","A1",271,0.22,408,0.25]
[null,"Facility","Ryde","NSLHD","C1",247,0.24,184,0.26]
[null,"Facility","Shellharbour","ISLHD","C1",223,0.22,180,0.24]
[null,"Facility","Shoalhaven","ISLHD","B",265,0.22,318,0.25]
[null,"Facility","Singleton","HNELHD","C2",165,0.16,126,0.17]
[null,"Facility","South East Regional","SNSWLHD","C1",239,0.26,184,0.28000000000000003]
[null,"Facility","St George","SESLHD","A1",267,0.22,327,0.22]
[null,"Facility","St Vincent's","SVHN","A1",375,0.2,303,0.21]
[null,"Facility","Sutherland","SESLHD","B",309,0.26,384,0.28000000000000003]
[null,"Facility","Sydney Children’s Randwick","SCHN","A2",405,0.2,372,0.2]
[null,"Facility","Sydney and Sydney Eye","SESLHD","A3",262,0.22,346,0.25]
[null,"Facility","Tamworth","HNELHD","B",225,0.19,321,0.24]
[null,"Facility","The Tweed","NNSWLHD","B",273,0.24,329,0.24]
[null,"Facility","Wagga Wagga","MLHD","B",265,0.22,355,0.24]
[null,"Facility","Westmead","WSLHD","A1",252,0.2,334,0.22]
[null,"Facility","Wollongong","ISLHD","A1",248,0.21,344,0.24]
[null,"Facility","Wyong","CCLHD","B",424,0.22,312,0.23]
[null,"Facility","Young","MLHD","C2",173,0.18,129,0.21]
[]
[]
[null,"Notes:\nResponse rates are adjusted based on sample design. See the technical supplement to the Emergency Department Patient Survey (EDPS) 2019–20 for more information.\nPeer groups are defined by NSW Health and separate hospitals into groups with similar volumes of hospitalisations and capacities. They include: principal referral hospitals with large volumes and particular specialisations (Peer Group A, with Group A2 referring to paediatric specialist facilities and Group A3 referring to those with a specialist acute role or tertiary referral); major hospitals (Peer Group B including B1 and B2 groups); district hospitals with smaller volumes (Peer Group C including District Group 1 and District Group 2) and community hospitals, with or without surgery (Peer group D)."]

{"sheet":"Respondent characteristics","index":2,"n_rows":109,"n_cols":32,"rows_kept":109,"cut":false,"hidden":false,"merged":[[108,1,108,31],[3,3,3,7],[3,8,3,9],[3,12,3,13],[3,19,3,21],[3,24,3,31],[3,10,3,11],[3,14,3,18],[3,22,3,23]]}
[]
[]
[]
[null,null,null,"Age",null,null,null,null,"Sex",null,"Aboriginality",null,"Language",null,"Education level",null,null,null,null,"Rurality",null,null,"Survey\nmode",null,"Longstanding health condition"]
[null,"Level","Name","0–17","18–34","35–54","55–74","75+","Female","Male","Aboriginal","Non-Aboriginal","English (main language spoken at home)","Other language","Less than Year 12 or equivalent","Completed Year 12 or equivalent","Trade or technical certificate or diploma","University degree","Postgraduate or higher degree","Major cities","Inner regional","Outer regional, remote","Mail","Online","Illness (e.g. cancer, diabetes)","Physical condition","Mental health","Neurological condition","Intellectual disability","Blindness or severe vision impairment","Deafness or severe hearing impairment","None reported"]
[null,"NSW","NSW",25,16,24,21,15,53,47,3,95,83,15,32,12,21,14,8,70,24,6,45,55,15,13,9,2,2,2,6,67]
[null,"LHD","Central Coast",28,11,20,23,18,52,48,4,93,94,4,35,9,27,8,6,99,1,0,49,51,17,16,10,2,1,2,8,62]
[null,"LHD","Far West",25,18,20,26,12,63,37,4,92,95,3,43,13,26,4,6,7,2,91,44,56,15,17,12,1,3,3,8,62]
[null,"LHD","Hunter New England",26,18,23,19,14,57,43,5,93,94,5,35,12,23,11,6,53,36,11,48,52,14,14,12,2,1,2,7,65]
[null,"LHD","Illawarra Shoalhaven",26,16,23,19,16,56,44,4,94,91,8,37,13,24,10,5,66,33,0,49,51,16,15,9,4,5,2,6,63]
[null,"LHD","Mid North Coast",23,14,22,22,19,54,46,3,94,94,5,38,15,24,7,6,6,76,18,53,47,17,16,11,2,3,2,10,61]
[null,"LHD","Murrumbidgee",27,22,20,18,13,53,47,4,94,92,7,38,14,21,11,3,5,63,32,47,53,10,12,9,2,3,1,7,71]
[null,"LHD","Nepean Blue Mountains",25,15,27,21,11,53,47,3,96,88,11,30,12,25,11,8,86,13,0,44,56,17,12,9,2,1,2,6,68]
[null,"LHD","Northern NSW",24,12,26,25,14,54,46,3,95,96,2,36,12,24,11,6,33,65,3,50,50,14,14,10,2,2,1,7,65]
[null,"LHD","Northern Sydney",27,15,24,20,15,49,51,0,99,79,20,21,9,17,22,17,99,1,0,39,61,11,10,7,1,1,1,4,74]
[null,"LHD","South Eastern Sydney",15,16,28,23,18,54,46,1,98,80,18,23,13,21,22,14,99,1,0,41,59,14,11,8,2,1,2,6,68]
[null,"LHD","South Western Sydney",26,15,22,22,16,54,46,1,96,68,30,36,12,19,11,5,89,11,0,46,54,16,14,7,2,1,2,5,69]
[null,"LHD","Southern NSW",23,12,27,24,14,55,45,2,96,95,4,31,13,25,13,7,33,45,22,48,52,15,15,10,3,0,1,7,65]
[null,"LHD","St Vincent's Health Network",1,20,33,26,20,52,48,2,97,85,14,12,10,18,31,27,95,2,3,47,53,21,14,11,4,2,1,4,57]
[null,"LHD","Sydney",16,15,29,25,16,52,48,1,98,70,28,21,13,18,23,15,99,0,0,41,59,16,11,8,3,1,1,5,67]
[null,"LHD","Sydney Children's Hospitals Network",95,2,3,0,0,45,55,1,98,71,28,50,1,0,2,2,99,1,0,24,76,3,1,1,1,0,0,0,94]
[null,"LHD","Western NSW",28,17,23,19,12,57,43,8,91,93,5,36,12,21,11,7,5,77,18,44,56,15,14,12,3,4,1,7,63]
[null,"LHD","Western Sydney",15,23,26,22,13,50,50,2,96,61,37,28,13,22,16,9,99,1,0,40,60,16,12,8,2,2,2,4,67]
[null,"Peer group","Community hospitals",37,15,30,14,4,52,48,5,93,98,1,30,4,27,14,7,91,9,1,36,64,10,7,8,4,0,0,2,77]
[null,"Peer group","District group 1",25,15,25,21,14,55,45,3,95,87,11,33,11,24,11,8,49,34,17,46,54,14,14,10,2,2,2,6,66]
[null,"Peer group","District group 2",24,16,24,22,14,56,44,4,94,96,3,35,13,23,12,6,22,58,20,47,53,14,14,10,2,2,1,7,66]
[null,"Peer group","Major",25,15,24,21,15,55,45,4,94,85,14,34,12,22,12,7,60,36,4,47,53,14,14,10,2,2,2,6,66]
[null,"Peer group","Paediatric specialist",95,2,3,0,0,45,55,1,98,71,28,50,1,0,2,2,99,1,0,24,76,3,1,1,1,0,0,0,94]
[null,"Peer group","Principal referral",21,17,24,22,16,51,49,2,97,78,21,27,13,20,17,11,97,2,0,44,56,17,12,8,3,1,2,6,67]
[null,"Peer group","Ungrouped acute - tertiary referral",3,22,35,24,17,57,43,2,97,86,12,21,14,25,20,18,88,11,1,44,56,16,13,10,2,0,4,4,63]
[null,"Facility","Armidale",27,20,23,17,13,59,41,4,94,91,7,32,10,20,15,9,2,74,24,43,57,8,15,12,0,0,1,9,68]
[null,"Facility","Auburn",20,25,30,17,7,48,52,3,94,38,58,37,12,16,11,8,100,0,0,35,65,8,10,7,1,2,3,1,75]
[null,"Facility","Ballina",22,12,23,25,19,56,44,3,95,98,1,37,14,21,15,6,6,94,0,45,55,17,14,13,1,2,1,6,60]
[null,"Facility","Bankstown-Lidcombe",21,21,22,18,17,52,48,0,97,61,38,29,15,21,14,6,100,0,0,42,58,15,11,7,2,0,1,6,72]
[null,"Facility","Batemans Bay",23,14,21,24,18,63,37,2,97,97,3,38,18,19,9,8,24,76,0,51,49,15,13,9,2,0,2,10,63]
[null,"Facility","Bathurst",27,16,23,22,12,59,41,3,97,98,2,36,15,19,11,8,4,93,3,46,54,17,19,13,5,4,0,8,56]
[null,"Facility","Belmont",18,19,19,23,21,57,43,3,95,97,2,33,13,29,11,7,97,3,1,52,48,16,18,12,2,2,2,8,60]
[null,"Facility","Blacktown",12,23,30,22,13,52,48,1,98,66,33,25,16,21,20,10,99,1,0,36,64,17,14,9,2,2,2,3,67]
[null,"Facility","Blue Mountains",21,13,23,26,16,52,48,1,98,94,5,27,17,22,13,13,89,11,0,47,53,19,13,16,4,3,1,8,56]
[null,"Facility","Bowral",24,10,21,24,22,57,43,4,95,97,3,26,11,26,15,8,7,93,0,45,55,15,12,3,4,4,1,7,67]
[null,"Facility","Broken Hill",25,18,20,26,12,63,37,4,92,95,3,43,13,26,4,6,7,2,91,44,56,15,17,12,1,3,3,8,62]
[null,"Facility","Byron Central",24,22,27,23,5,52,48,2,97,96,3,23,14,26,20,6,20,78,2,35,65,10,6,4,1,3,1,3,78]
[null,"Facility","Calvary Mater",3,23,32,22,19,64,36,3,97,93,6,31,14,31,15,8,80,19,1,50,50,18,16,15,2,1,2,6,56]
[null,"Facility","Camden",37,15,30,14,4,52,48,5,93,98,1,30,4,27,14,7,91,9,1,36,64,10,7,8,4,0,0,2,77]
[null,"Facility","Campbelltown",30,12,21,22,16,56,44,2,96,81,17,37,11,18,11,6,87,13,0,45,55,13,16,8,2,2,1,5,69]
[null,"Facility","Canterbury",24,18,29,14,14,55,45,1,97,53,45,29,13,14,21,7,100,0,0,43,57,9,11,8,1,0,1,4,72]
[null,"Facility","Casino",17,7,27,27,23,53,47,4,94,99,1,51,11,20,8,3,2,89,8,51,49,18,18,12,1,1,1,9,59]
[null,"Facility","Cessnock",27,21,19,21,11,58,42,8,90,100,0,34,14,22,9,9,25,75,0,52,48,9,14,16,3,4,0,9,60]
[null,"Facility","Children's at Westmead",93,4,4,0,0,45,55,1,99,64,35,49,1,1,2,2,99,1,0,23,77,4,1,1,0,0,0,0,94]
[null,"Facility","Coffs Harbour",24,13,24,22,16,54,46,2,94,87,11,39,14,20,9,8,3,82,15,53,47,18,15,13,2,1,2,11,64]
[null,"Facility","Concord",7,14,34,26,19,54,46,0,99,67,31,20,17,19,22,17,100,0,0,41,59,19,11,4,3,2,2,4,67]
[null,"Facility","Cooma",23,16,25,22,14,55,45,1,97,94,3,27,13,27,14,8,26,48,26,51,49,15,21,5,1,0,1,5,63]
[null,"Facility","Cowra",30,14,20,24,13,59,41,9,90,95,4,43,12,26,3,3,7,77,16,51,49,18,18,19,0,0,1,6,57]
[null,"Facility","Deniliquin",36,8,13,20,22,51,49,4,93,96,2,43,10,13,13,2,9,89,2,53,47,14,16,7,0,1,1,7,66]
[null,"Facility","Dubbo",29,18,24,17,12,58,42,15,84,90,10,29,13,16,13,10,4,68,28,47,53,13,10,8,1,4,2,8,70]
[null,"Facility","Fairfield",22,18,22,27,11,49,51,2,96,45,52,42,15,18,9,3,98,2,0,50,50,12,12,6,0,2,3,8,73]
[null,"Facility","Forbes",28,20,18,20,15,57,43,15,83,96,3,40,14,20,10,6,3,5,92,48,52,10,15,10,2,0,5,6,67]
[null,"Facility","Gosford",27,13,23,20,17,48,52,2,96,94,5,34,9,26,10,8,99,1,0,43,57,15,14,10,3,1,1,8,63]
[null,"Facility","Goulburn",24,17,22,24,13,53,47,4,94,97,1,34,8,29,9,7,7,93,0,56,44,14,18,15,3,0,2,6,60]
[null,"Facility","Grafton",24,12,26,22,15,50,50,4,93,94,4,41,10,21,7,6,6,88,6,54,46,18,19,10,2,1,3,7,58]
[null,"Facility","Griffith",26,22,24,15,13,44,56,3,94,86,11,40,14,19,10,5,6,3,91,45,55,7,9,8,1,4,1,9,77]
[null,"Facility","Gunnedah",34,18,19,15,13,59,41,7,92,97,3,43,10,18,10,4,2,2,95,41,59,10,10,5,2,0,0,4,75]
[null,"Facility","Hawkesbury",26,15,26,23,11,60,40,2,97,90,7,33,9,22,12,10,87,13,0,47,53,15,11,9,1,0,4,5,69]
[null,"Facility","Hornsby",31,12,26,17,14,46,54,0,100,84,16,27,7,16,21,17,98,2,0,37,63,10,9,11,2,1,1,3,73]
[null,"Facility","Inverell",23,10,29,25,14,57,43,5,94,96,4,41,9,22,12,2,3,5,93,42,58,14,13,11,1,3,1,8,67]
[null,"Facility","John Hunter",36,13,21,18,13,50,50,5,94,91,8,36,11,16,11,6,91,9,1,44,56,14,12,11,4,1,1,6,69]
[null,"Facility","Kempsey",24,17,23,22,13,52,48,7,91,98,1,40,15,26,5,3,5,77,18,53,47,15,15,10,1,3,1,7,64]
[null,"Facility","Kurri Kurri",18,17,31,25,10,64,36,4,95,95,4,43,14,24,6,2,95,4,0,51,49,16,16,13,0,2,1,11,57]
[null,"Facility","Lismore",23,11,29,25,12,59,41,3,96,97,2,38,12,24,9,7,7,91,2,55,45,14,16,12,2,4,2,9,59]
[null,"Facility","Lithgow",19,12,30,27,12,61,39,6,92,96,3,35,12,32,7,5,10,89,1,49,51,15,15,14,2,1,0,8,63]
[null,"Facility","Liverpool",26,14,21,23,16,56,44,0,96,61,36,38,12,17,10,4,99,1,0,48,52,21,14,7,2,1,3,5,65]
[null,"Facility","Macksville",24,13,22,23,18,59,41,3,96,99,0,41,11,25,6,7,12,4,85,54,46,16,16,12,3,2,2,10,63]
[null,"Facility","Maclean",21,11,23,30,15,56,44,3,95,97,3,32,8,27,12,9,17,76,7,56,44,11,10,5,2,2,1,7,74]
[null,"Facility","Maitland",25,23,22,18,12,65,35,2,94,96,4,30,12,28,10,4,81,19,1,50,50,13,16,11,2,1,2,6,67]
[null,"Facility","Manning",22,8,26,23,22,55,45,6,90,96,2,37,11,25,10,6,8,90,2,59,41,16,18,16,3,2,2,9,55]
[null,"Facility","Milton",22,17,19,24,18,58,42,2,96,97,1,38,8,24,12,7,22,77,1,53,47,18,17,5,3,3,1,6,65]
[null,"Facility","Moree",23,23,17,27,10,47,53,9,89,95,3,34,19,19,12,3,4,4,93,50,50,14,13,5,2,0,1,6,71]
[null,"Facility","Moruya",21,14,16,29,20,55,45,0,98,99,0,38,11,17,15,7,12,65,23,47,53,17,20,12,3,1,2,9,57]
[null,"Facility","Mount Druitt",41,15,24,12,8,58,42,5,95,66,33,33,6,20,6,7,100,0,0,32,68,7,9,6,1,5,0,4,79]
[null,"Facility","Mudgee",28,19,23,17,13,53,47,1,96,98,1,42,6,29,9,6,9,76,15,34,66,14,11,10,3,5,0,7,66]
[null,"Facility","Murwillumbah",26,8,30,25,11,54,46,4,95,95,5,32,8,20,22,7,16,84,0,44,56,11,13,8,1,1,1,6,71]
[null,"Facility","Muswellbrook",28,14,33,16,9,55,45,8,91,90,9,40,11,22,9,3,5,90,5,38,62,15,11,9,2,1,2,3,67]
[null,"Facility","Narrabri",30,23,16,19,12,53,47,10,87,99,0,51,12,15,7,4,1,8,91,52,48,11,11,9,1,3,3,10,64]
[null,"Facility","Nepean",26,17,28,19,10,50,50,3,96,84,15,30,11,25,10,7,97,3,1,41,59,18,12,7,2,1,1,5,72]
[null,"Facility","Orange",28,16,24,20,12,54,46,5,93,92,6,39,10,23,10,5,5,90,5,42,58,17,14,14,3,4,2,6,61]
[null,"Facility","Port Macquarie",22,12,20,22,24,54,46,3,95,96,3,36,16,25,7,6,6,92,2,53,47,18,18,10,3,3,3,10,57]
[null,"Facility","Prince of Wales",3,26,32,20,18,52,48,1,98,80,19,16,12,24,31,14,99,1,0,36,64,12,11,12,2,2,2,6,65]
[null,"Facility","Queanbeyan",23,10,38,18,11,59,41,3,96,92,7,23,15,21,20,9,86,13,1,38,62,12,13,6,2,0,0,5,74]
[null,"Facility","Royal North Shore",29,15,21,21,14,50,50,0,98,81,17,18,11,16,22,16,99,1,0,40,60,11,10,7,1,1,1,4,76]
[null,"Facility","Royal Prince Alfred",16,13,27,29,15,51,49,1,98,81,17,16,11,19,24,18,99,0,1,41,59,19,10,11,4,1,0,6,64]
[null,"Facility","Ryde",14,19,28,20,19,48,52,0,98,65,34,23,7,19,24,18,100,0,0,41,59,12,12,5,2,0,1,6,71]
[null,"Facility","Shellharbour",21,14,29,22,14,58,42,2,95,87,9,32,15,33,9,2,86,14,0,47,53,19,16,15,3,3,2,5,59]
[null,"Facility","Shoalhaven",26,13,22,22,17,59,41,7,91,95,4,39,13,26,8,3,16,83,1,47,53,18,16,10,4,4,2,8,59]
[null,"Facility","Singleton",28,24,24,16,9,59,41,5,94,97,3,35,15,25,10,3,7,92,1,49,51,13,12,10,2,0,1,5,71]
[null,"Facility","South East Regional",23,7,27,28,14,45,55,2,96,95,4,34,12,33,8,5,9,6,85,52,48,18,13,10,4,1,1,7,65]
[null,"Facility","St George",20,12,23,24,20,53,47,1,97,70,28,29,14,20,17,10,99,0,0,50,50,17,11,6,1,1,1,7,69]
[null,"Facility","St Vincent's",1,20,33,26,20,52,48,2,97,85,14,12,10,18,31,27,95,2,3,47,53,21,14,11,4,2,1,4,57]
[null,"Facility","Sutherland",23,12,26,21,17,59,41,1,98,94,5,27,11,22,19,11,99,0,1,38,62,14,11,8,3,1,2,6,69]
[null,"Facility","Sydney Children’s Randwick",97,1,2,0,0,43,57,1,98,81,17,50,0,0,1,1,99,1,0,25,75,2,2,2,1,1,0,0,95]
[null,"Facility","Sydney and Sydney Eye",2,20,37,27,14,49,51,0,98,77,19,11,14,18,25,29,97,3,0,37,63,13,10,5,2,0,7,2,71]
[null,"Facility","Tamworth",29,23,18,18,12,57,43,8,91,94,5,38,14,21,12,5,7,79,14,46,54,16,12,12,1,1,2,6,68]
[null,"Facility","The Tweed",25,11,25,24,15,52,48,4,95,96,1,36,13,27,8,5,94,5,1,53,47,13,12,12,2,2,1,6,65]
[null,"Facility","Wagga Wagga",26,24,20,18,12,57,43,5,94,94,6,36,15,23,10,3,4,84,11,46,54,11,13,10,3,3,1,7,70]
[null,"Facility","Westmead",3,27,24,29,17,45,55,1,97,63,33,23,16,26,21,11,98,2,0,48,52,22,14,9,4,1,2,5,59]
[null,"Facility","Wollongong",28,19,21,15,17,54,46,3,96,89,10,38,13,18,11,7,92,8,0,50,50,13,14,7,5,7,3,5,68]
[null,"Facility","Wyong",28,10,16,26,19,56,44,6,90,94,3,36,9,27,7,5,99,1,0,55,45,18,19,10,2,1,2,9,60]
[null,"Facility","Young",30,23,14,22,11,59,41,6,93,99,0,35,14,28,11,2,3,90,8,53,47,9,10,13,2,4,1,4,71]
[]
[null,"Notes:\nResults for respondent characteristics are weighted. \nResults for respondent characteristics may not add up to 100% due to rounding and missing responses.\nRespondents characteristics were obtained from both survey questionnaire and administrative data. For age and sex, missing values were filled in using administrative data. Missing data for other patient characteristics were included as a separate category but not reported in this table.\nSee the technical supplement to the Emergency Department Patient Survey (EDPS) 2019–20 for more information on the representativeness of the survey cohort of the eligible population.\n"]

{"sheet":"Summary 2019–20","index":3,"n_rows":77,"n_cols":106,"rows_kept":77,"cut":false,"hidden":false,"merged":[[76,0,76,3],[2,76,2,101],[72,24,72,25],[73,24,73,25],[2,6,2,22],[2,26,2,27],[2,28,2,40],[2,41,2,42],[2,43,2,61],[2,62,2,75],[3,6,3,22]]}
[]
[]
[null,null,null,null,null,null,"Local health districts",null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,"Ungrouped",null,"A1",null,null,null,null,null,null,null,null,null,null,null,null,"A2",null,"B",null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,"C1",null,null,null,null,null,null,null,null,null,null,null,null,null,"C2",null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,"D"]
[null,null,null,null,null,null,"Standardised comparisons have not been made at LHD level and therefore LHD results are not flagged as significantly higher or lower than the NSW result."]
[null,null,null,null,null,"NSW","Central Coast","  Far West†","Hunter New England","Illawarra Shoalhaven","Mid North Coast","Murrumbidgee","Nepean Blue Mountains","Northern NSW","Northern Sydney","  South Eastern Sydney†","South Western Sydney ","Southern NSW","St Vincent's Health Network","Sydney","Sydney Children's Hospitals Network","  Western NSW†","  Western Sydney†",null,"Minimum hospital result","Maximum hospital result","Calvary Mater Newcastle","Sydney and Sydney Eye","  Bankstown-Lidcombe†","Concord","Gosford","John Hunter","  Liverpool†","Nepean","Prince of Wales","Royal North Shore","Royal Prince Alfred","St George","St Vincent's","Westmead","Wollongong","Sydney Children's Randwick","  Children's at Westmead†","  Auburn†","  Blacktown†","Campbelltown ","  Canterbury†","Coffs Harbour","  Dubbo†","  Fairfield†","Hornsby Ku-ring-gai","Lismore","  Maitland†","Manning","Orange","Port Macquarie","Shoalhaven","Sutherland","  Tamworth†","The Tweed","Wagga Wagga","Wyong","Armidale","  Bathurst†","Belmont","Bowral","  Broken Hill†","Goulburn","Grafton","  Griffith†","Hawkesbury","  Mount Druitt†","Murwillumbah","Ryde","Shellharbour","South East Regional","Ballina","Batemans Bay","Blue Mountains","  Byron Central†","  Casino†","  Cessnock†","Cooma","  Cowra†","Deniliquin ","  Forbes†","  Gunnedah†","  Inverell†","Kempsey","  Kurri Kurri†","Lithgow","Macksville","Maclean","Milton Ulladulla","  Moree†","Moruya","  Mudgee†","  Muswellbrook†","  Narrabri†","  Queanbeyan†","  Singleton†","  Young†","  Camden†"]
["No.","Section","Question","Response",null,17839,891,287,2920,963,1002,796,863,1750,850,1107,1255,1301,375,736,795,1134,814,null,null,null,273,262,199,260,467,265,224,247,269,290,271,267,375,252,248,405,390,185,222,231,205,274,212,193,313,241,226,276,233,300,265,309,225,273,265,424,201,175,242,253,287,214,214,175,180,155,210,247,223,239,231,222,249,174,168,181,198,183,183,176,141,168,203,143,187,225,239,227,124,231,155,143,147,197,165,173,155,null,"Count","Count"]
[]
[2,"Introduction","Was there a problem in finding a parking place near the ED?","No problem",null,61,59,58,72,48,60,71,70,70,74,62,37,76,"60*",57,47,66,53,null,16,98,73,"64*","37*",62,66,68,33,62,"63*",73,"53*",50,"60*",45,29,34,56,59,"51*",16,"55*",62,"64*",64,75,65,"50*","56*",65,40,51,74,76,50,64,52,76,"58*",85,60,58,"42*","61*","66*",81,"65*","65*",72,70,95,90,78,67,98,"91*","71*","77*","69*",94,"88*",96,91,75,"83*",92,86,87,70,"78*",68,"77*",95,"82*",87,91,98,84,null,8,19]
[3,"Introduction","Was the signposting directing you to the ED of the hospital easy to follow?","Yes, definitely",null,75,72,70,78,70,75,76,77,81,77,74,70,80,75,81,67,79,72,null,47,91,80,54,63,84,67,78,76,74,72,76,80,83,75,71,65,58,73,76,61,65,78,54,"68*",80,78,79,88,79,89,88,80,74,"72*",74,73,77,"60*",81,79,47,70,72,82,"75*",80,82,79,80,66,91,78,"69*",75,89,90,"74*","78*","65*","82*",89,"64*","79*",83,"80*",89,77,91,87,"82*","72*","78*","77*",84,87,87,87,89,null,7,9]
[4,"Arrival","Were the reception staff you met on your arrival polite and courteous?","Yes, definitely",null,81,81,83,84,82,87,81,76,82,82,83,77,85,83,84,87,86,73,null,71,96,87,77,71,83,83,85,78,73,77,82,86,88,83,73,80,88,85,72,73,78,82,83,86,79,80,75,84,84,88,85,82,85,84,82,79,79,77,88,81,75,83,78,79,82,75,73,90,84,81,89,88,82,83,81,86,78,90,85,90,86,84,"76*",90,85,87,96,90,95,"80*",86,"75*","79*",95,87,88,84,82,null,2,2]
[5,"Arrival","Did the ED staff you met on arrival give you enough information about what to expect during your visit?","Yes, completely",null,52,52,59,53,51,54,50,47,59,52,53,49,57,52,57,60,54,46,null,38,81,59,55,49,57,57,58,48,42,46,53,52,57,52,48,49,61,60,48,41,46,66,44,51,61,46,50,43,44,55,55,53,52,51,56,41,46,41,55,55,38,59,48,61,"58*",50,49,68,57,44,57,61,52,52,58,"68*",48,"67*","53*",74,"63*","51*","45*",64,"81*","62*",61,69,66,"50*",58,"56*","53*","71*",64,67,"65*","58*",null,3,8]
[6,"Arrival","Did the ED staff you met on arrival tell you how long you would have to wait for treatment?","Yes",null,40,38,45,43,38,42,32,35,45,34,42,38,47,39,41,46,40,37,null,21,73,53,43,35,43,43,45,42,32,37,34,36,47,39,37,37,43,47,48,33,33,50,44,33,50,29,45,35,38,44,41,40,40,"39*",38,21,34,"37*","41*",33,29,45,43,"40*","41*",36,32,"55*",42,36,47,"45*","49*",51,"49*","51*",36,"55*","36*","61*","46*","41*","52*",39,"73*","39*","46*",52,44,"58*","48*","46*","47*","69*",45,"59*","49*","34*",null,2,0]
[7,"Arrival","Was the waiting time given to you by the ED staff you met on arrival about right?","Yes",null,71,71,"67*",75,71,72,73,66,76,83,68,64,73,79,69,70,80,64,null,54,91,"78*","66*","62*","72*",69,"72*","65*","60*","61*",84,"66*","68*",79,"56*","64*",72,69,"71*","63*","66*","71*","63*",91,"61*",84,"80*","75*","54*","76*","79*","81*","73*","78*","78*","74*","73*","84*","82*","78*","62*","67*","66*","63*","70*","75*","77*","79*","76*","68*","76*",84,"65*","64*","67*","76*","72*","88*","85*","76*","71*","85*","76*","70*","84*","80*","80*","80*","77*","83*",81,"66*","68*","82*","69*","84*","77*","70*",null,0,0]
[8,"Arrival","Experienced issues with seating, safety, noise, temperature or odour in the waiting area (derived measure)","Didn't experience these issues",null,70,73,73,71,70,69,70,70,78,84,73,60,75,69,73,74,76,52,null,47,93,74,74,58,80,79,75,54,65,65,84,71,68,69,47,72,81,69,69,52,60,71,57,"69*",67,84,"76*","54*","63*",80,69,68,84,"71*",71,66,67,81,78,68,78,73,"57*","78*","74*","71*","49*",86,82,"63*",77,75,"66*",88,"81*",87,"70*","70*","77*","76*","82*","78*","77*",82,"86*","79*",81,93,85,"82*",90,"80*",82,"79*",84,92,"79*","76*",null,5,10]
[9,"Arrival","How clean was the waiting area in the ED?","Very clean",null,50,62,64,57,50,55,59,49,68,55,52,32,56,48,45,40,59,37,null,24,85,73,50,24,54,72,50,27,41,42,56,42,43,48,34,42,49,34,43,43,31,41,45,"51*",43,54,"62*",41,"39*","55*",59,54,71,"57*",61,59,51,81,"69*",66,47,64,"43*","61*","49*","48*","30*","80*",56,"52*",76,"63*","48*",77,83,"84*","59*","58*","44*","76*","80*","73*","74*","62*","75*","64*","64*",79,75,"60*","53*","62*","84*","71*",57,85,"77*","60*",null,8,9]
[10,"Triage – the initial assessment","From the time you first arrived at the ED, how long did you wait before being triaged by a nurse - that is, before an initial assessment of your condition was made?","Triaged within 15 min",null,70,75,68,72,72,76,68,67,78,67,70,65,75,66,72,72,74,52,null,43,96,73,57,66,73,76,70,58,64,66,65,74,71,66,43,65,78,68,60,48,73,66,64,68,61,69,69,72,77,79,83,73,78,74,78,65,74,65,77,77,63,68,73,72,64,67,67,88,73,82,77,81,81,76,86,87,65,82,70,82,"68*","72*","77*",87,96,80,73,71,73,"62*",70,77,"52*",83,73,77,77,89,null,3,7]
[11,"Triage – the initial assessment","Did you stay until you received treatment?","Received treatment",null,96,97,96,95,97,98,98,95,98,97,97,95,98,96,97,96,96,95,null,84,100,96,98,95,97,96,98,96,93,96,98,97,97,96,96,98,98,96,95,93,95,97,96,94,98,97,97,93,91,97,99,94,96,97,99,98,98,95,99,94,89,96,96,99,97,97,95,98,94,98,96,95,96,97,99,97,94,100,94,99,96,92,99,97,"84*",100,98,97,98,96,99,94,96,97,100,97,96,95,null,1,0]
[14,"Triage – the initial assessment","While you were waiting to be treated, did ED staff check on your condition?","Yes",null,75,73,"68*",76,69,75,78,70,79,81,76,76,76,77,80,76,78,61,null,56,96,82,"70*",77,70,76,77,82,70,75,79,86,75,77,56,"67*",82,73,76,"65*",71,80,72,"76*",74,80,78,"75*","63*","81*","70*",75,81,"79*",78,76,69,"68*","78*","67*","75*","68*","70*","70*","75*","65*","56*","81*",88,"66*","81*","82*","70*","85*","88*","83*","66*",94,"83*","89*","76*","71*",93,"74*",96,"61*",95,86,"83*","88*","79*","77*","83*",96,"69*","85*","88*","69*",null,1,1]
[15,"Triage – the initial assessment","While you were waiting to be treated, did your symptoms or condition get worse?","No",null,75,77,75,76,77,80,72,77,80,82,76,66,74,81,72,81,77,63,null,54,93,80,88,66,72,80,79,61,74,70,81,73,75,81,64,76,86,78,70,64,67,72,72,76,69,81,77,70,66,79,78,76,75,74,81,66,74,78,77,76,74,75,"61*",80,82,76,"54*",88,86,75,74,80,"71*",87,77,"83*","76*",86,"76*","81*","78*","85*",79,90,93,"78*",93,85,91,"73*",77,"79*",80,88,77,86,"78*",83,null,0,4]
[16,"Your care and treatment","Did the ED health professionals introduce themselves to you?","Yes, all of them introduced themselves",null,76,79,74,74,74,78,71,74,75,82,82,71,76,79,78,75,78,70,null,53,87,81,79,64,76,82,80,75,74,82,83,82,86,79,77,71,82,69,74,66,73,72,77,77,69,84,73,74,76,87,79,80,78,72,78,68,74,56,74,80,72,74,66,"68*",73,75,61,77,76,73,82,77,72,75,74,80,65,82,"69*",81,"72*","53*","56*",84,85,"71*",66,81,81,"64*",76,"77*","63*","76*",78,82,77,69,null,2,3]
[17,"Your care and treatment","Did the ED health professionals explain things in a way you could understand?","Yes, always",null,81,82,82,81,81,82,76,79,84,84,84,78,84,87,82,87,83,74,null,69,97,81,82,77,80,86,85,82,78,84,84,82,82,87,73,80,92,83,78,71,75,83,80,81,75,89,76,77,83,88,80,80,88,78,84,70,77,76,81,87,75,82,76,81,84,76,77,93,78,82,82,92,84,86,83,91,75,88,76,85,79,"70*",80,90,97,85,81,87,84,"69*",88,85,79,91,89,85,79,89,null,1,3]
[18,"Your care and treatment","Did you have enough time to discuss your health or medical problem with the ED doctors?","Yes, definitely",null,74,76,80,74,75,76,72,68,78,79,78,70,73,75,77,79,74,65,null,58,92,71,73,65,78,81,77,69,65,73,80,74,83,75,62,77,83,76,76,58,73,81,75,76,73,79,69,69,73,80,75,73,78,77,81,69,70,67,70,78,64,80,60,72,75,68,73,84,73,71,74,83,67,78,83,"81*",74,76,"70*","76*","67*","63*","70*",76,92,74,78,85,81,"65*",79,"73*","77*","81*",79,78,"70*",79,null,3,0]
[19,"Your care and treatment","During your ED visit, how much information about your condition or treatment was given to you?","Right amount",null,86,86,89,86,86,87,81,83,88,88,88,84,87,89,88,90,86,80,null,75,97,87,86,85,89,89,91,81,82,86,88,85,89,89,75,87,92,88,92,75,85,92,86,84,86,89,84,76,87,92,88,84,90,88,87,80,83,80,79,86,83,89,81,86,81,82,88,92,83,85,85,96,82,91,87,97,78,92,88,85,84,"82*",88,83,95,84,92,91,89,"79*",87,88,"83*","85*",93,94,82,90,null,1,0]
[20,"Your care and treatment","Were you involved, as much as you wanted to be, in decisions about your care and treatment?","Yes, definitely",null,65,69,72,66,65,70,65,64,68,63,66,59,73,69,68,71,65,53,null,49,86,68,67,59,65,73,65,59,66,58,63,67,68,69,50,62,73,70,58,49,57,72,71,60,60,64,58,63,67,67,68,68,69,69,68,63,65,66,62,71,58,72,64,"66*",67,52,"60*",72,62,64,70,84,72,72,66,"80*","64*",72,"68*","66*","67*","70*","65*",72,"86*","65*",72,74,79,"53*",79,"73*","71*","80*",80,"66*","67*",69,null,2,4]
[21,"Your care and treatment","If your family members or someone else close to you wanted to talk to the ED staff, did they get the opportunity to do so?","Yes, definitely",null,68,66,72,70,68,72,70,64,70,72,72,60,74,67,70,70,72,57,null,52,87,64,"69*",62,67,71,74,57,63,66,72,72,77,67,52,68,77,66,65,57,57,68,70,74,62,74,62,"65*",64,75,73,70,73,"69*",69,65,62,"68*","64*",71,62,72,"65*","63*",79,"59*","63*","79*",70,63,74,"70*","71*",78,84,85,"64*",87,"75*","70*","73*","74*","67*","68*",85,"66*",81,76,74,"70*",73,"73*","70*","80*",77,83,"80*",84,null,3,3]
[22,"Your care and treatment","How much information about your condition or treatment was given to your family, carer or someone else close to you?","The right amount",null,82,81,82,81,81,86,79,79,83,86,81,81,86,83,87,90,85,78,null,69,95,82,78,81,88,84,83,82,78,80,85,87,83,83,75,83,92,89,84,74,80,89,84,86,80,88,76,76,80,89,87,81,81,86,81,76,77,79,82,82,79,82,84,"82*",83,"77*",82,90,83,77,84,94,"82*",91,87,95,"80*",90,90,"78*","80*","77*","77*","86*","89*","78*",88,87,84,"72*",85,"80*","69*","85*",90,86,92,90,null,0,0]
[23,"Your care and treatment","Were you able to get assistance or advice from ED staff for your personal needs (e.g. for eating, drinking, going to the toilet, contacting family)?","Yes, always",null,71,71,71,72,76,74,67,67,78,73,72,67,74,78,69,67,76,60,null,53,95,75,"64*",65,74,76,72,64,66,75,72,65,73,78,61,80,75,62,67,53,69,72,74,75,67,72,73,69,74,78,74,78,70,74,76,62,66,"69*","74*",69,71,71,"64*","70*","69*","64*","60*",85,80,"66*",78,86,"68*",77,87,91,"66*","85*","79*",85,"71*","70*","72*","71*",95,"72*","80*",84,"75*","72*",82,"78*","79*","83*",74,"79*","80*","81*",null,1,0]
[24,"Your care and treatment","How would you rate how the ED health professionals worked together?","Very good",null,60,64,60,60,61,66,55,53,66,62,63,52,62,68,61,58,65,48,null,42,81,64,61,45,62,69,61,53,48,61,65,64,59,68,50,61,67,52,55,42,52,53,66,62,57,59,60,60,59,67,63,64,69,60,64,52,58,51,65,63,53,60,50,60,53,55,"50*",77,60,55,64,71,59,64,70,"70*",59,68,"65*",72,70,"50*","51*",64,"81*","64*",76,70,66,"51*",69,"66*","57*","69*",66,71,"69*",68,null,2,4]
[25,"Your care and treatment","Did you have confidence and trust in the ED health professionals treating you?","Yes, definitely",null,76,78,75,75,74,78,72,71,79,78,79,72,77,84,78,79,75,69,null,64,90,82,79,65,77,81,80,72,67,79,77,78,78,84,66,75,84,76,75,65,73,80,78,75,74,80,71,67,69,79,76,74,81,75,80,71,75,73,72,76,73,75,66,80,71,73,75,84,77,72,79,90,70,87,73,87,69,82,"71*",79,76,"64*","71*",76,89,73,88,82,81,"72*",84,"78*","75*","84*",83,77,"73*",77,null,2,3]
[26,"Your care and treatment","Were the ED health professionals polite and courteous?","Yes, always",null,87,90,84,86,88,90,83,82,87,90,91,84,87,93,90,87,88,83,null,73,95,85,83,81,91,92,90,85,78,91,94,90,93,93,85,88,92,84,84,80,88,89,87,90,80,88,82,82,85,90,91,88,91,86,83,83,87,77,85,89,83,84,77,88,84,85,80,94,83,85,89,94,83,91,92,94,84,90,83,88,85,"81*","73*",90,92,86,95,92,92,"76*",92,86,"84*",92,91,87,82,88,null,1,1]
[27,"Your care and treatment","Overall, how would you rate the ED health professionals who treated you?","Very good",null,69,72,66,68,69,73,63,63,74,72,75,64,71,77,69,67,71,60,null,52,82,69,76,58,69,75,72,62,58,76,74,70,72,77,60,68,76,61,67,52,67,67,71,69,64,72,66,64,66,74,73,71,79,69,74,62,70,55,68,69,67,66,55,75,62,62,64,75,66,68,74,82,66,78,72,82,67,75,"67*",74,75,"58*","61*",73,"81*",72,82,77,76,"58*",75,"75*","61*","79*",79,78,"68*",74,null,2,1]
[28,"Your care and treatment","Did you ever receive contradictory information about your condition or treatment from ED health professionals?","No",null,82,86,84,86,82,85,80,84,89,85,86,71,86,89,82,80,81,72,null,58,93,82,83,69,81,87,90,69,82,86,85,87,83,89,77,78,84,77,58,73,74,72,84,84,62,86,85,80,85,83,87,84,91,85,91,79,85,82,75,88,85,84,84,82,79,83,72,91,84,86,83,93,82,89,92,92,84,91,81,89,85,"85*",85,82,92,89,85,91,89,88,89,83,91,89,89,91,85,92,null,3,0]
[29,"Your care and treatment","Were the ED health professionals kind and caring towards you?","Yes, always",null,83,85,82,83,82,87,81,79,84,88,86,82,85,90,86,86,85,75,null,73,95,86,80,82,88,90,84,83,76,86,90,86,87,90,75,82,91,83,80,75,81,85,83,83,79,86,78,80,86,86,87,82,87,83,81,78,80,76,85,83,81,82,79,86,86,80,73,89,83,80,86,94,80,89,85,92,81,89,82,84,86,"73*","73*",89,95,78,91,88,90,"75*",88,"84*","79*",93,88,89,82,83,null,1,1]
[30,"Your care and treatment","Did you feel you were treated with respect and dignity while you were in the ED?","Yes, always",null,86,88,82,86,87,88,81,82,86,90,89,84,86,92,88,88,87,77,null,74,94,86,84,84,87,91,90,84,80,90,92,88,90,92,78,87,92,85,85,75,86,88,85,87,79,89,79,81,86,90,91,89,90,86,85,79,84,82,84,90,86,82,81,87,82,82,74,89,85,84,87,92,75,93,89,92,79,92,81,88,86,"80*","74*",85,94,81,94,92,91,"77*",90,91,82,94,90,91,82,85,null,1,0]
[31,"Your care and treatment","Were you given enough privacy during your visit to the ED?","Yes, always",null,80,83,78,83,75,84,79,76,85,84,82,73,83,79,81,80,80,70,null,66,93,83,78,68,87,84,86,74,72,87,85,75,85,79,67,73,82,79,81,71,72,84,78,79,75,83,71,73,86,80,86,73,76,77,86,75,82,82,79,90,84,78,72,92,85,74,68,91,84,79,90,91,77,85,88,88,82,85,82,81,88,"81*",81,87,91,87,87,86,84,"66*",84,86,90,93,86,90,87,79,null,4,3]
[32,"Your care and treatment","Were your cultural or religious beliefs respected by the ED staff?","Yes, always",null,91,99,"91*",92,92,93,89,92,94,91,93,89,96,97,92,90,93,87,null,79,100,"90*","87*",90,94,100,94,87,94,92,92,91,94,97,90,93,95,88,92,86,89,90,94,96,87,92,"86*",98,93,"86*","91*",90,96,"84*",95,92,98,96,"94*",93,95,"91*",97,98,"82*","89*","79*","100*",88,"89*",99,98,"93*",98,97,"82*","89*",96,97,"90*","100*",96,95,"89*","100*","81*",98,96,"100*","86*","100*","100*","85*",95,91,97,"95*","",null,0,0]
[34,"Your care and treatment","Did an ED health professional discuss your worries or fears with you?","Yes, completely",null,40,35,"41*",41,40,38,"31*",39,43,40,47,40,41,"38*",41,52,34,39,null,25,61,"46*","47*","33*","44*","43*","47*","40*","38*","49*","44*","31*","50*","38*","39*","39*","53*","51*","56*","35*","43*","61*","38*","34*","49*","37*","35*","31*","42*","38*","38*","48*","42*","52*","41*","32*","27*","30*","26*","30*","25*","41*","34*","45*","34*","37*","30*","59*","28*","31*","41*","59*","29*","47*","40*","","36*","44*","","","","","28*","","","35*","","43*","61*","","41*","","","","55*","","","",null,0,0]
[35,"Your care and treatment","In your opinion, did the ED nurses who treated you know enough about your care and treatment?","Yes, always",null,73,75,73,76,72,78,72,72,76,74,74,70,79,76,74,72,75,63,null,60,89,73,79,64,74,75,85,69,68,70,76,73,72,76,63,69,75,70,72,60,70,75,74,71,74,73,66,65,77,81,78,73,77,70,72,65,75,"68*",70,79,73,73,70,78,77,69,"62*",82,69,70,79,87,75,84,81,85,71,86,79,80,"80*","77*","77*",80,"88*",79,89,79,89,"79*",84,"79*","71*","84*",81,80,88,83,null,1,3]
[37,"Your care and treatment","Do you think the ED health professionals did everything they could to help manage your pain?","Yes, definitely",null,64,61,"65*",61,67,65,60,58,70,70,66,64,69,68,65,62,61,56,null,51,86,"63*","62*","59*",67,68,"58*",64,52,72,71,"60*",63,68,56,65,66,60,"62*","51*",64,"74*",68,"64*",72,70,"63*","57*","51*","68*","59*",71,64,"70*",70,"58*",55,"55*","51*","71*","60*","65*","59*","65*","63*","64*","56*",86,"64*","65*",71,"76*","60*","79*","67*","81*","57*","67*","59*","61*","62*","57*","51*","73*","82*","56*","68*","72*","77*","68*","72*","59*","57*","79*",76,"80*","64*","73*",null,0,0]
[39,"Your care and treatment","How clean was the treatment area in the ED?","Very clean",null,70,78,69,78,70,77,74,64,82,75,74,56,76,78,64,58,74,59,null,48,95,81,76,48,69,84,78,50,57,67,77,59,72,78,56,68,67,52,58,63,59,66,70,69,62,73,76,65,77,73,79,73,80,72,79,73,71,86,73,82,69,69,61,79,69,64,59,93,70,65,89,84,70,84,95,"85*",79,"74*","73*",89,88,"78*",81,81,92,83,86,82,84,"84*",76,88,90,85,79,89,86,81,null,8,18]
[40,"Your care and treatment","While you were in the ED, did you feel threatened by other patients or visitors?","No",null,93,95,95,94,92,97,95,92,95,94,94,89,96,84,91,93,96,85,null,81,100,92,94,89,94,96,95,88,92,92,94,88,92,84,84,91,94,92,85,81,89,94,94,94,83,95,91,92,96,97,98,89,97,91,95,94,94,92,95,94,98,95,94,96,96,90,93,99,92,97,99,97,94,96,92,99,92,94,96,97,100,99,98,98,"100*",94,97,98,99,98,98,99,97,97,97,97,95,97,null,4,0]
[41,"Your care and treatment","While you were in the ED, did you see or hear any aggressive or threatening behaviour towards ED staff?","No",null,88,89,93,90,84,92,91,86,91,91,89,81,94,73,87,95,92,82,null,73,100,81,93,86,89,91,92,74,82,83,91,83,88,73,79,80,96,93,89,75,80,91,89,85,83,90,82,87,91,94,94,86,94,85,90,87,88,96,93,94,94,93,90,96,94,90,92,98,92,86,96,97,94,93,90,96,91,97,96,95,99,100,95,91,95,94,96,95,96,90,95,95,97,100,93,96,99,95,null,8,13]
[42,"Children","Were there things for your child to do (such as books, games and toys)?","Yes, there was a lot",null,22,"25*","",19,17,10,13,"24*",16,"31*","36*",22,12,"","30*",29,17,10,null,4,46,"","","","","38*","","","","","43*","39*","46*","","","",41,21,"","","","18*","","","",4,"","","","","","","24*","","","10*","12*","","","","","","","","","","10*","","","","","","","","","","","","","","","","","","","","","","","","","","","","","","","",null,0,1]
[43,"Children","Was the area in which your child was treated suitable for someone of their age group (0-15 years)?","Yes, definitely",null,49,63,"",46,"56*","45*","44*","36*",49,56,"52*",49,43,"",60,51,45,37,null,26,76,"","","35*","","63*","55*","51*","38*","","63*","64*","56*","","","51*",58,47,"45*","","49*","59*","49*","","49*","46*","45*","31*","","49*","38*","64*","47*","33*","43*","40*","63*","64*","48*","","55*","","30*","","","26*","41*","49*","36*","58*","65*","","","42*","69*","","","","","53*","","","","","","","","54*","61*","","","","","","43*","76*","","68*",null,0,1]
[44,"Children","Did the ED staff provide care and understanding appropriate to the needs of your child (0-15 years)?","Yes, definitely",null,77,81,"",78,84,"73*",77,"64*",80,82,79,76,75,"",87,74,73,63,null,58,96,"","","58*","",83,"85*","83*","65*","",85,96,"78*","","","86*",82,69,"78*","","77*","79*","67*","","78*","74*","80*","69*","","85*","78*","84*","78*","69*","80*","74*","78*","77*","68*","","78*","","62*","","","61*","61*","87*","77*","80*","79*","","","74*","83*","","","","","89*","","","","","","","","81*","84*","","","","","","87*","86*","","83*",null,0,0]
[46,"Tests","Did an ED health professional discuss the purpose of these tests, X-rays or scans with you?","Yes, always",null,86,88,"83*",88,86,89,83,88,89,88,87,84,87,82,85,86,85,80,null,76,99,89,83,83,89,88,89,81,89,81,89,80,90,82,78,85,87,85,89,77,86,92,85,81,88,87,"80*",84,91,86,92,86,90,88,89,80,88,"86*",88,86,85,"83*","81*",94,"84*",82,"79*",90,85,85,85,93,"83*",91,92,99,"82*",98,"86*",99,"79*","92*","76*",89,98,88,92,96,89,"79*",87,"91*","92*",95,91,"91*",96,93,null,0,0]
[47,"Tests","Did an ED health professional explain the test, X-ray or scan results in a way that you could understand?","Yes, completely",null,76,76,"77*",77,78,78,76,74,78,77,77,73,78,80,76,81,74,68,null,66,97,76,85,67,74,75,77,70,73,69,75,73,78,80,67,76,84,79,74,66,74,84,80,"69*",84,79,"71*","72*",86,77,79,78,82,78,77,74,77,"69*","72*","77*",80,"77*","71*",84,"77*","70*","68*","78*",80,82,80,"82*","78*",83,"81*",93,"70*","83*","86*",94,"74*","68*","69*","70*",97,"78*","75*",90,"78*","86*","77*","79*","74*",91,"79*","85*","85*","80*",null,0,0]
[49,"Leaving the emergency department","Did you feel involved in decisions about your discharge from the ED?","Yes, definitely",null,71,74,80,75,70,75,67,69,77,69,72,64,78,79,68,74,74,63,null,57,93,"74*",72,"59*",71,79,80,"59*",63,68,67,70,67,79,57,"65*",79,70,"66*","61*",67,"63*",76,"77*",68,76,71,"73*","73*",77,71,69,80,"76*",75,"63*",70,"71*","65*","71*",74,80,"65*","72*","67*",77,"73*",85,65,"75*",84,88,"78*",83,"74*",85,77,"82*","70*","80*","73*","76*","69*","72*",90,"67*",93,82,83,"65*",87,"81*","71*","79*",78,82,"75*",79,null,0,1]
[50,"Leaving the emergency department","Thinking about when you left the ED, were you given enough information about how to manage your care at home?","Yes, definitely",null,71,72,72,70,68,69,69,67,74,71,73,68,74,68,75,75,72,66,null,54,85,76,74,62,72,74,73,69,64,66,70,74,73,68,66,"66*",78,74,74,"54*",66,80,69,"72*",75,71,70,"65*","64*","73*",64,74,77,"71*",70,"64*",70,"71*",71,72,69,72,"60*","74*","76*","64*","72*",84,74,"59*",80,82,"71*",79,"67*","83*","65*","77*","62*","71*","72*","58*","66*","72*","85*","69*",80,77,81,"65*",80,"76*","69*","85*",76,"69*","73*",78,null,0,0]
[51,"Leaving the emergency department","Did ED staff take your family and home situation into account when planning your discharge?","Yes, definitely",null,70,71,"66*",73,75,74,68,68,72,68,73,65,72,74,71,74,71,62,null,55,90,"69*","73*","57*","66*",73,"78*","72*","67*","68*","65*",71,"66*",74,"61*","78*",79,71,"65*","62*","58*","76*","71*","70*","74*",75,"66*","63*","75*","72*","74*","74*",85,"80*","68*","69*",69,"68*","68*","71*","69*","66*","55*","70*","64*","70*","60*","83*","66*","68*","70*","73*","80*","76*","69*","83*","65*","79*","79*","69*","79*","70*","78*","76*","90*","59*","77*","78*","78*","77*",87,"75*","61*","80*","73*","80*","79*","77*",null,0,0]
[52,"Leaving the emergency department","Thinking about when you left the ED, were adequate arrangements made by the hospital for any services you needed?","Yes, definitely",null,61,59,"48*",62,56,68,53,59,62,66,62,58,61,77,67,67,62,56,null,41,90,"64*","57*","53*","67*","61*","62*","63*","56*","64*","60*","68*","62*",77,"54*","57*",71,64,"72*","43*","51*","66*","77*","63*","62*",75,"50*","55*","59*","59*","66*","50*","64*","70*","66*","53*","58*","62*","57*","65*","62*","48*","41*","42*","46*","55*","64*","81*","66*","57*","74*","66*","55*","72*","52*","84*","58*","57*","63*","65*","63*","60*","69*","56*","85*","70*","70*","77*","74*","","70*","72*","49*","90*","66*","76*","65*","70*",null,0,0]
[53,"Leaving the emergency department","Did ED staff tell you who to contact if you were worried about your condition or treatment after you left hospital?","Yes",null,84,82,83,86,81,85,82,83,85,86,86,82,87,84,88,89,85,77,null,60,94,90,82,76,81,84,86,83,85,85,83,92,90,84,77,78,92,87,85,"69*",85,88,86,86,80,89,84,89,86,88,85,87,85,92,78,80,80,81,81,91,79,83,80,88,83,"76*","80*",92,89,82,90,87,84,89,87,93,85,87,82,"83*",87,"73*","77*",84,94,"73*","83*",87,78,"60*",90,85,"80*",91,91,89,85,89,null,0,0]
[54,"Leaving the emergency department","Thinking about your illness or treatment, did an ED health professional tell you about what signs or symptoms to watch out for after you went home?","Yes, completely",null,60,58,55,62,53,60,60,59,65,61,61,57,65,60,62,71,62,52,null,44,81,"65*",59,"56*",59,63,67,56,57,62,63,62,62,60,48,52,73,70,"59*","44*",53,"65*",63,"62*",61,63,"65*","58*",62,65,52,56,60,"64*",60,55,54,"48*","60*",64,64,55,"55*","60*","69*","54*","62*",77,53,"52*",67,77,"62*",68,"59*","73*",66,"69*","55*","62*","61*","54*","53*",65,"81*","64*","64*",72,55,"45*","68*","60*","57*","72*",70,"65*","64*",72,null,0,0]
[56,"Leaving the emergency department","Did an ED health professional explain the purpose of this medication in a way you could understand?","Yes, completely",null,86,81,"82*",87,85,85,90,83,93,88,89,84,87,"89*",88,88,87,81,null,68,98,90,89,"76*","85*","86*",93,"83*","79*","83*","90*","87*",93,"89*","82*","83*",86,89,92,"","85*",94,"87*","82*","86*","91*",97,"68*","86*","93*","83*","82*",91,"93*",95,"89*","76*","85*","83*",96,"91*","82*","83*",95,"","","86*","91*","81*","90*","89*",98,"79*","90*","79*",95,"88*","79*","89*","82*","91*","",95,91,"","91*","78*",92,"91*","72*","88*","92*","83*","",97,"89*",94,96,null,0,0]
[57,"Leaving the emergency department","Did an ED health professional tell you about medication side effects to watch for?","Yes, completely",null,53,48,"50*",58,"51*",49,"48*","44*",60,"49*",54,51,63,"41*",56,57,54,47,null,28,75,"55*","49*","54*","49*","47*","75*","52*","42*","56*","48*","55*","53*","41*","54*","45*","46*","65*","56*","","48*","68*","47*","64*","57*","41*","74*","36*","52*","40*","40*","51*","56*","63*","60*","28*","48*","47*","51*","65*","39*","50*","62*","63*","","","40*","63*","58*","65*","73*","49*","61*","44*","44*","58*","55*","44*","66*","56*","58*","","60*","61*","","49*","52*","61*","42*","40*","57*","63*","68*","","68*","68*","62*","50*"]
[58,"Leaving the emergency department","Did you feel involved in the decision to use this medication in your ongoing treatment?","Yes, definitely",null,70,65,"63*",74,77,68,"67*","64*",84,"70*",71,62,74,"67*",70,72,74,59,null,44,94,"76*","71*","56*","70*","72*","86*","59*","56*","68*","71*","68*","69*","67*","61*","82*","78*","67*","62*","","69*","74*","63*","62*","58*","66*","83*","44*","73*","78*","61*","72*","77*","89*",90,"","59*","","74*","79*","60*","63*","57*","76*","","","67*","85*","72*","73*","86*","81*","67*","71*","80*","86*","72*","69*","75*","68*","76*","","94*","80*","","77*","77*",88,"75*","63*","70*","89*","","","84*","84*","82*","82*",null,0,0]
[59,"Leaving the emergency department","Did an ED health professional tell you when you could resume your usual activities, such as when you could go back to work or drive a car?","Yes, definitely",null,57,55,"51*",58,58,59,57,51,59,58,61,55,60,52,59,63,57,47,null,39,82,"63*","67*","56*","56*",63,"64*","54*","50*","48*","56*","55*","65*",52,"47*","58*",66,62,"53*","40*","49*","70*","61*","62*","64*",56,"60*","56*","39*","57*","50*","63*","63*","64*","55*","58*",49,"44*","54*","59*","51*","51*","49*","53*","53*","49*","50*","68*","66*","54*","69*","72*","58*","59*","47*","82*","59*","61*","44*","58*","63*","52*","47*","70*","74*","52*","65*","65*","58*","59*","66*","58*","55*","80*","61*","55*","63*","60*",null,0,0]
[60,"Leaving the emergency department","Did the ED staff provide you with a document that summarised the care you received (e.g. a copy of the letter to your GP or a discharge summary)?","Yes",null,62,44,36,61,53,35,41,75,31,77,69,80,49,70,78,73,47,84,null,17,87,76,47,87,75,43,75,85,80,76,78,77,77,70,81,"58*",62,81,84,87,76,82,47,"44*",79,76,27,76,"54*","56*",31,52,68,"59*",39,"49*",44,"41*","56*",83,55,36,"48*","34*","43*",76,86,18,78,"57*","46*",36,"47*",78,26,"32*","37*","41*","29*",17,"29*","29*","28*",26,"64*","46*","37*",26,27,"18*","48*","30*","29*","40*",55,19,17,75,null,17,12]
[61,"Leaving the emergency department","Was your departure from the ED delayed – that is, before leaving the ED to go to a ward, another hospital, home, or elsewhere?","No",null,82,84,92,86,81,86,83,78,86,82,84,76,89,84,79,80,86,71,null,63,97,83,96,74,82,84,86,74,75,85,82,74,81,84,72,74,85,77,78,63,72,86,81,85,83,82,79,86,83,85,86,87,82,84,82,79,83,84,81,88,88,92,85,92,83,74,76,93,86,85,88,91,89,88,88,95,90,91,89,92,97,96,89,90,93,90,92,92,90,94,89,91,88,91,92,94,95,96,null,5,11]
[62,"Leaving the emergency department","Did a member of the ED staff explain the reason for the delay? [in discharge]","Yes",null,70,70,"",72,68,"73*","71*",72,77,66,70,69,79,"82*",74,76,"74*",61,null,47,91,"59*","","67*","77*","82*","79*","73*","72*","75*","63*","71*","71*","82*","69*","62*",84,"73*","76*","47*","65*","81*","67*","68*","77*","72*","56*","74*","83*","","75*","76*","63*","54*","85*","70*","60*","91*","80*","","76*","","83*","","","67*","65*","","67*","81*","","","","75*","","","","","","","","","","","","","","","","","78*","","","","","","","",null,0,0]
[64,"Overall","Overall, how would you rate the care you received while in the ED?","Very good",null,62,67,62,63,63,70,61,57,70,67,68,52,69,71,65,61,65,48,null,44,81,68,67,47,65,69,68,49,51,64,70,69,68,71,49,62,71,53,53,44,52,59,69,62,57,64,62,59,56,67,66,66,71,66,67,61,64,62,64,64,57,62,52,72,57,60,50,81,63,57,72,74,63,74,72,79,54,72,"56*",70,71,"55*","55*",70,"77*",66,80,72,72,"54*",74,"67*","56*",81,79,74,"66*",73,null,6,6]
[65,"Overall","If asked about your experience in the ED by friends and family, how would you respond?","Would speak highly",null,72,75,70,71,70,74,68,67,78,79,76,65,77,82,77,73,70,62,null,56,89,71,73,58,78,77,79,70,62,71,83,80,77,82,62,70,81,68,68,56,64,69,72,65,65,75,71,64,64,74,75,69,81,72,81,67,73,65,72,71,62,70,68,76,66,71,63,84,71,68,79,83,70,83,80,82,68,80,"59*",78,"72*","56*","59*",73,"78*",72,82,80,81,"57*",80,"68*","70*",89,84,86,"72*",73,null,6,6]
[66,"Overall","Did the care and treatment you received in the ED help you?","Yes, definitely",null,69,70,62,66,66,70,66,65,72,76,72,67,74,73,74,75,70,64,null,55,82,69,73,59,75,72,71,67,61,70,78,73,72,73,65,64,79,72,72,56,65,74,69,74,80,71,62,61,59,70,67,67,72,66,73,62,68,63,69,68,69,62,64,69,68,70,69,82,73,64,71,78,71,72,75,79,67,81,"59*",76,"65*","55*","60*",73,"72*",72,73,72,74,"58*",79,"69*","61*","79*",79,71,"72*",77]
[69,"Overall","Treated unfairly in the ED (derived measure)","Not treated unfairly",null,95,97,93,95,95,97,94,95,95,97,96,94,96,97,97,98,95,93,null,89,100,93,96,94,97,97,96,94,96,95,97,97,96,97,93,93,99,98,96,92,92,98,95,96,94,98,90,97,92,96,97,94,99,96,95,95,98,89,92,97,93,93,93,95,90,95,94,98,94,97,97,99,95,97,97,98,97,99,92,99,94,98,96,99,100,90,98,97,98,92,97,98,94,98,95,98,90,96,null,0,0]
[70,"Overall","Experienced complication or problem during or shortly after ED visit (derived measure)","Had complication",null,9,11,8,10,10,11,8,8,10,9,9,9,9,8,8,5,9,13,null,3,17,11,5,11,6,9,12,7,9,9,10,8,10,8,13,10,5,4,11,17,11,10,8,8,11,7,14,8,11,8,12,13,8,10,11,8,13,13,10,11,11,8,12,8,8,6,8,6,11,11,8,5,8,3,10,5,14,8,11,8,15,9,12,13,"11*",15,11,11,4,5,8,5,9,6,8,4,8,4]
[71,"Overall","Was the impact of this complication or problem…?","Very serious",null,21,17,"",15,13,"14*","16*","15*","29*","25*",20,22,14,"","22*","18*","27*","34*",null,15,26,"","","","","15*","","","","","","","","","26*","","","","","","","","","","","","","","","","","21*","","","","","20*","","","","","","","","","","","","","","","","","","","","","","","","","","","","","","","","","","","","","","","","",""]
[72,"Overall","In your opinion, were members of the hospital staff open with you about this complication or problem?","Yes, completely",null,41,"31*","",40,"32*","44*","29*","43*","44*","57*","44*","42*","40*","","43*","49*","40*","43*",null,30,50,"","","","","32*","","","","","","","","","50*","","","","","","","","","","","","","","","","","30*","","","","","31*","","","","","","","","","","","","","","","","","","","","","","","","","","","","","","","","","","","","","","","","",""]
[13.02,"Triage – the initial assessment","After triage (initial assessment), how long did you wait before being treated by an ED doctor or nurse? [Triage category 2 patients]","Within 10 min",null,68,"","","","","","","","","","","","","","","","","",null,"","","","","","","","","","","","","","","","","","","","","","","","","","","","","","","","","","","","","","","","","","","","","","","","","","","","","","","","","","","","","","","","","","","","","","","","","","","","","","","",null,"",""]
[13.03,"Triage – the initial assessment","After triage (initial assessment), how long did you wait before being treated by an ED doctor or nurse? [Triage category 3 patients]","Within 30 min",null,80,"","",82,"","","","","89*","","78*","79*","89*","","","","","",null,"","","","","","","","","","","","","","","","","","","","","","","","","","","","","","","","","","","","","","","","","","","","","","","","","","","","","","","","","","","","","","","","","","","","","","","","","","","","","","","",null,"",""]
[13.04,"Triage – the initial assessment","After triage (initial assessment), how long did you wait before being treated by an ED doctor or nurse? [Triage category 4 patients]","Less than 1 hr",null,78,"","","83*","","","","82*","85*","","","",92,"","","83*","81*","",null,"","","","","","","","","","","","","","","","","","","","","","","","","","","","","","","","","","","","","","","","","","","","","","","","","","","","","","","","","","","","","","","","","","","","","","","","","","","","","","","",null,"",""]
[13.05,"Triage – the initial assessment","After triage (initial assessment), how long did you wait before being treated by an ED doctor or nurse? [Triage category 5 patients]","Less than 2 hrs",null,94,"","","92*","","","","","","","","","","","","","","",null,"","","","","","","","","","","","","","","","","","","","","","","","","","","","","","","","","","","","","","","","","","","","","","","","","","","","","","","","","","","","","","","","","","","","","","","","","","","","","","","",null,"",""]
[]
["* Interpret with caution. Result will have greater variability when there are fewer respondents to a question. These results are excluded from being highlighted as significantly different to NSW.",null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,"Count",null,0,0,1,0,2,0,1,1,0,4,0,1,4,1,0,14,2,1,1,0,1,0,0,1,1,0,0,0,2,1,0,2,0,1,0,0,3,0,2,0,1,0,1,0,1,1,11,1,0,5,10,1,2,6,3,1,7,0,5,4,3,1,5,4,2,6,8,6,0,1,1,2,1,5,8,3,4]
["† Interpret with caution. ED response rate less than 20% and number of respondents is 50 or more.",null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,"Count",null,0,0,8,0,2,0,9,2,2,0,3,0,2,17,4,2,1,2,21,10,1,3,0,2,1,1,0,1,0,2,2,0,0,2,2,1,1,0,0,4,1,4,0,0,0,2,1,0,0,0,1,0,0,1,0,0,0,0,1,0,0,0,1,0,0,0,1,1,0,0,0,0,0,0,1,1,0]
[]
[]
["Notes:\nAn emergency department (ED) is noted as having a result that is significantly higher or significantly lower than the NSW result for a question after differences in patient characteristics (including age, sex, education level and language) have been taken into account. Therefore, when an ED is flagged as having a significantly higher or lower result than the NSW result, this reflects differences in patient experiences rather than differences that can be explained by an ED's patient mix.\nResults noted as 'interpret with caution' are excluded from being highlighted as significantly different to NSW. Counts of differences are not comparable across EDs as a different number of questions may be compared for each ED.\nDescriptive results are provided without comparison with NSW for all questions regarding complications and outcomes. This is because patients who have more complex conditions are likely to have less positive outcomes, and comparisons have not been adjusted for patient complexity. For other measures not compared, there was no substantial ED variation, or results were near 100% and the method resulted in no valid comparisons.\n\n"]

{"sheet":"Comparison with 2018–19 survey","index":4,"n_rows":76,"n_cols":104,"rows_kept":76,"cut":false,"hidden":false,"merged":[[75,0,75,22],[3,6,3,22],[3,24,3,25],[3,26,3,38],[3,39,3,40],[3,74,3,99],[4,0,5,0],[4,1,5,1],[4,102,5,102],[4,103,5,103],[3,41,3,59],[3,60,3,73]]}
[]
[]
[]
[null,null,null,null,null,null,"Local health districts",null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,"Ungrouped",null,"A1",null,null,null,null,null,null,null,null,null,null,null,null,"A2",null,"B",null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,"C1",null,null,null,null,null,null,null,null,null,null,null,null,null,"C2",null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,"D"]
["No. 2019–20","No. 2018–19",null,null,null,"NSW","Central Coast","Far West","Hunter New England","Illawarra Shoalhaven","Mid North Coast","Murrumbidgee","Nepean Blue Mountains","Northern NSW","Northern Sydney","South Eastern Sydney","South Western Sydney","Southern NSW","St Vincent's Health Network","Sydney","Sydney Children's Hospitals Network","Western NSW","Western Sydney",null,"Calvary Mater Newcastle","Sydney  and Sydney Eye ","Bankstown-Lidcombe ","Concord","Gosford ","John Hunter ","Liverpool ","Nepean ","Prince of Wales ","Royal North Shore ","Royal Prince Alfred ","St George ","St Vincent's","Westmead ","Wollongong ","Sydney Children's Randwick","Children's at Westmead","Auburn ","Blacktown ","Campbelltown ","Canterbury ","Coffs Harbour","Dubbo  ","Fairfield ","Hornsby Ku-ring-gai ","Lismore  ","Maitland ","Manning ","Orange ","Port Macquarie  ","Shoalhaven ","Sutherland ","Tamworth ","The Tweed ","Wagga Wagga","Wyong ","Armidale ","Bathurst ","Belmont ","Bowral ","Broken Hill ","Goulburn  ","Grafton  ","Griffith  ","Hawkesbury  ","Mount Druitt ","Murwillumbah  ","Ryde ","Shellharbour ","South East Regional ","Ballina  ","Batemans Bay  ","Blue Mountains   ","Byron Central ","Casino","Cessnock ","Cooma ","Cowra ","Deniliquin ","Forbes","Gunnedah ","Inverell ","Kempsey  ","Kurri Kurri ","Lithgow ","Macksville  ","Maclean  ","Milton Ulladulla ","Moree ","Moruya  ","Mudgee ","Muswellbrook ","Narrabri ","Queanbeyan","Singleton ","Young ","Camden ",null,"Count declined","Count improved"]
[null,null,"Question","Response"]
[null,null,null,null,null,""]
[2,2,"Was there a problem in finding a parking place near the ED?","No problem",null,4,15,-1,2,-1,6,5,11,2,6,9,-2,2,"3*",12,1,8,-2,null,0,"16*","2*",14,27,-2,7,10,"6*",5,"9*",11,"3*",-4,-6,3,1,7,"-1*",-20,"12*",11,"14*",6,6,3,"1*","2*",13,9,15,2,3,2,8,3,7,"6*",5,1,-1,"3*","-8*","-3*",20,"-6*","4*",10,-4,-2,10,0,8,0,"2*","-4*","-5*","0*",12,"0*",1,2,1,"10*",3,2,10,-12,"-8*",9,"-4*",5,"-1*",2,15,5,12,null,3,25]
[3,3,"Was the signposting directing you to the ED of the hospital easy to follow?","Yes, definitely",null,1,5,-3,0,-5,2,4,1,2,0,3,-3,-1,2,5,8,-2,5,null,6,7,-2,11,16,2,4,1,-1,2,6,2,2,4,-7,15,3,3,2,-8,-3,-13,"-8*",-3,-5,2,0,1,2,19,2,2,"-3*",-1,5,-6,"-4*",-4,-2,-13,-3,-7,8,"0*",1,10,-3,1,-10,1,6,"-9*",-6,3,1,"-7*","3*","4*","1*",8,"-10*","15*",1,"2*",3,-2,3,1,"2*","-1*","2*","2*","8*",3,2,6,5,null,9,13]
[4,4,"Were the reception staff you met on your arrival polite and courteous?","Yes, definitely",null,2,1,7,1,2,5,-2,0,1,3,5,1,4,4,4,5,3,4,null,4,10,-2,2,4,1,-2,-1,1,1,6,8,4,6,-1,-1,9,6,7,4,2,9,-2,5,2,-5,2,7,10,1,4,1,-1,4,-2,-2,2,5,-5,-1,7,-7,-4,-5,0,-4,0,9,1,12,10,-4,3,-4,12,-7,3,2,4,2,4,"-1*",5,-3,8,5,1,8,"3*",7,"-7*","-9*",2,9,3,8,7,null,4,23]
[5,5,"Did the ED staff you met on arrival give you enough information about what to expect during your visit?","Yes, completely",null,4,5,4,1,4,1,-2,8,7,5,3,3,5,18,6,9,6,2,null,6,4,2,5,12,3,-3,12,-4,6,4,3,18,8,7,5,11,-4,-4,6,11,2,8,11,1,2,-5,0,6,0,5,9,7,7,-6,-2,-10,11,1,-2,4,-4,11,"1*",1,3,8,11,-3,4,11,-11,0,-2,"20*",-2,"16*","-3*",10,"8*","-6*","-4*",4,"12*","6*",-2,7,7,"-9*",15,"-2*","-7*","-1*",13,0,"8*","13*",null,3,27]
[6,6,"Did the ED staff you met on arrival tell you how long you would have to wait for treatment?","Yes",null,2,5,4,1,2,2,-10,1,6,-2,4,1,3,12,3,7,2,1,null,8,-1,-2,0,10,-1,3,5,1,-2,2,7,12,4,2,6,9,-6,-1,4,6,10,-3,5,-8,11,-2,2,8,-2,6,7,"5*",-4,-13,0,"-2*","4*",-6,-4,4,4,"1*","-9*",-6,4,"13*",9,-2,3,"5*","4*",-3,"9*","23*",6,"6*","-13*","-5*","5*","2*","14*",-4,"5*","-8*","-1*",7,-2,"5*","-1*","6*","-6*","11*",4,"13*","-1*","-4*",null,5,17]
[7,7,"Was the waiting time given to you by the ED staff you met on arrival about right?","Yes",null,1,-2,"-17*",5,3,-3,-2,-4,-3,15,-2,-1,1,"7*",-4,6,4,1,null,"8*","-3*","2*","-2*",-1,"6*","-2*","-4*","-9*",13,"-3*","-2*","7*","-9*","-4*",4,7,"10*","4*","7*","-5*","-9*","14*","-2*",21,"-1*","16*","-16*","4*","0*","20*","3*","6*","-1*","1*","-2*","18*","6*","0*","-18*","-17*","-6*","-18*","-5*","0*","","4*","13*","5*","8*","7*","-3*","-6*","-18*","5*","4*","3*","2*","-8*","-15*","9*","-1*","-1*","12*","2*","4*","-2*","-11*","-2*","1*","-10*","-7*","-3*","0*","7*","6*","-18*",null,0,3]
[8,8,"Experienced issues with seating, safety, noise, temperature or odour in the waiting area (derived measure)","Didn't experience these issues",null,4,5,0,3,4,2,-2,10,5,5,5,6,5,11,6,3,8,-1,null,3,4,4,3,11,14,3,14,3,5,4,1,11,-2,6,3,2,2,1,18,9,-2,"11*",-2,6,"-2*","-5*","3*",9,1,2,11,"-7*",9,-4,0,3,9,-6,5,0,"-9*","4*","-1*","6*","-3*",-4,7,"4*",-1,14,"-5*",5,"2*","15*","1*","-3*","8*","-3*","-6*","-4*","-2*",7,"9*","-3*","10*",5,-5,"3*",27,"8*",-1,"-4*",18,14,"11*","0*",null,1,19]
[9,9,"How clean was the waiting area in the ED?","Very clean",null,5,7,14,4,-1,7,-3,5,6,4,6,-1,2,6,7,9,10,9,null,17,16,-9,4,9,5,0,9,2,3,7,3,6,8,-4,17,4,4,17,2,10,3,"23*",6,5,"-14*",1,"1*","3*",12,4,3,"1*",17,1,4,7,"10*",-3,-1,14,"-12*","5*","-16*","0*","2*","-1*",9,"3*",2,"18*","-1*",5,3,"19*","5*","-4*","-11*","2*","3*","1*","6*","7*","2*","-2*","7*",2,-4,"9*","6*","6*","2*","-9*",10,"9*","9*","-5*",null,1,18]
[10,10,"From the time you first arrived at the ED, how long did you wait before being triaged by a nurse - that is, before an initial assessment of your condition was made?","Triaged within 15 min",null,2,-2,-5,0,-1,5,-4,2,2,3,3,4,4,-1,3,6,2,3,null,3,5,3,-2,-3,-2,-2,6,4,1,7,-1,-1,-2,-1,-7,14,7,3,16,1,0,-5,-3,7,-1,-1,7,12,6,-4,6,-1,3,-3,-1,6,-2,-3,-10,-5,-4,-8,-8,-1,10,2,2,1,7,11,5,-2,5,11,2,4,7,1,"-4*","0*","-7*",8,7,-4,9,6,-3,"2*",8,5,"-16*",5,6,-2,0,10,null,5,25]
[11,11,"Did you stay until you received treatment?","Received treatment",null,0,1,-3,0,1,0,-1,0,0,0,0,1,1,0,1,3,-1,-1,null,-1,-1,-1,4,-1,4,2,-1,0,0,-2,1,0,0,3,1,4,1,-3,2,3,0,-4,1,2,-1,3,-4,-1,1,-2,0,-1,1,0,3,1,1,-3,-4,-3,-2,0,"-3*",0,1,-1,-1,2,-1,-3,-2,0,1,3,1,2,-2,1,0,-3,0,-2,"-10*",1,1,-1,-1,-2,3,0,-1,"-3*",5,-2,2,-1,null,0,1]
[14,14,"While you were waiting to be treated, did ED staff check on your condition?","Yes",null,3,4,"2*",2,2,7,-6,5,4,6,3,4,2,4,4,7,10,-2,null,9,"1*",4,-4,6,5,7,11,5,3,5,-1,4,-7,"4*",0,11,3,"2*",3,8,13,"7*",2,5,5,"10*","0*","14*","-1*",9,4,"-1*",-4,-8,2,"3*","22*","-17*","3*","2*","4*","10*","-5*","-4*","-1*","1*","21*","-6*","8*","11*","-14*","0*","4*","18*","-6*",6,"8*","1*","-2*","-5*",1,"1*","6*","-5*","20*",-3,"-4*","-8*","-1*","-5*","-1*",1,"3*","6*","3*","1*",null,2,12]
[15,15,"While you were waiting to be treated, did your symptoms or condition get worse?","No",null,1,0,-10,3,2,5,-4,4,1,0,4,2,-6,6,-1,1,-1,1,null,7,5,-3,0,2,9,3,6,-1,-2,-4,9,6,-1,3,-1,2,8,2,0,3,2,-1,10,1,1,3,-4,2,5,6,1,-4,4,-8,-2,4,0,5,2,-10,"-14*",0,3,2,"-5*",1,5,-7,-9,-1,"-17*",4,-6,"6*","-2*",7,"-2*","0*","-13*","1*",-6,7,11,"-4*",10,1,5,"-7*",-2,"-5*",-5,8,-1,1,"-8*",-4,null,6,16]
[16,16,"Did the ED health professionals introduce themselves to you?","Yes, all of them introduced themselves",null,1,-1,9,-2,0,1,-1,2,0,1,3,0,1,5,2,0,6,2,null,0,5,-6,0,2,3,-3,3,-1,-2,6,5,5,8,-6,3,-3,2,-3,4,-3,6,2,6,4,-3,-3,3,7,-2,9,3,-8,4,-3,-4,-11,11,-1,1,9,-12,"-9*",-3,2,-6,-5,7,-1,5,1,6,-3,0,"15*",-8,11,"3*",12,"-6*","-11*","0*",4,6,"0*",-8,4,5,"-7*",3,"16*","-19*","-7*",-2,9,7,-2,null,8,17]
[17,17,"Did the ED health professionals explain things in a way you could understand?","Yes, always",null,1,0,6,1,0,3,-5,-1,2,1,3,4,3,3,-1,3,5,-1,null,0,0,4,-1,4,3,4,1,2,0,-2,0,3,0,-1,3,3,-3,-2,4,2,5,8,3,5,-7,-1,11,7,-1,3,9,-5,2,-11,-5,-7,9,2,0,6,-1,3,5,-7,1,4,0,0,0,6,3,0,2,15,1,4,-5,-2,-4,"-9*",11,9,15,3,-1,2,-7,"-18*",10,-4,-9,2,7,4,-1,8,null,6,16]
[18,18,"Did you have enough time to discuss your health or medical problem with the ED doctors?","Yes, definitely",null,3,-1,13,2,4,4,-3,-1,3,6,5,3,2,1,5,2,5,0,null,-6,-2,-5,5,4,2,3,1,0,7,5,8,1,1,9,2,2,3,-10,12,6,8,10,1,2,-7,4,6,5,3,4,9,6,6,-5,-6,-3,6,0,-6,13,-3,2,0,-12,7,0,7,-5,-1,2,-3,5,8,"6*",5,2,"0*","-1*","-7*","-13*","7*",0,10,-5,3,10,-2,"-8*",6,"-1*","-1*","4*",7,8,"4*",4,null,8,23]
[19,19,"During your ED visit, how much information about your condition or treatment was given to you?","Right amount",null,1,0,7,2,2,2,-5,1,1,2,3,3,1,4,1,0,3,-2,null,2,-1,4,3,4,6,-3,3,-1,3,-2,4,4,-6,5,2,-1,2,-4,8,5,3,9,6,0,-5,-4,10,4,2,1,7,1,1,-4,-3,-2,-1,0,5,7,1,-1,-7,-3,3,1,-1,-1,0,9,-9,3,-1,15,-2,4,0,-8,-5,"-2*",2,-4,1,-8,5,0,0,"-8*",-4,2,"-5*","-3*",9,13,-4,0,null,5,13]
[20,20,"Were you involved, as much as you wanted to be, in decisions about your care and treatment?","Yes, definitely",null,0,1,10,0,1,3,-4,1,-4,1,2,0,6,2,4,3,-2,-5,null,0,-2,3,-1,4,-2,0,8,-4,2,6,2,2,-5,1,-1,6,-6,-8,-2,7,8,1,-1,-4,-13,0,5,0,0,1,9,3,-4,-4,-2,-6,-6,3,-1,10,-2,"-1*",-2,-10,"-1*",-12,6,0,-2,14,4,2,-8,"8*","-2*",1,"-6*","-15*","-7*","1*","8*",0,"10*","-10*",1,-1,4,"-19*",15,"-1*","-2*","6*",18,"-8*","5*",-2,null,8,12]
[21,21,"If your family members or someone else close to you wanted to talk to the ED staff, did they get the opportunity to do so?","Yes, definitely",null,0,-2,13,0,1,2,3,1,-2,4,7,-6,4,5,1,1,5,-4,null,-6,"7*",1,2,1,-1,-5,7,1,1,3,8,5,-10,3,4,-1,-7,1,-10,-3,2,9,-12,4,-8,"5*",0,6,1,6,10,"3*",-6,-2,-4,"2*","6*",-5,-2,13,"-2*","-9*","16*","-20*","4*","1*",11,-4,7,"3*","1*",9,6,"18*","-6*",13,"3*","-11*","-2*","-4*","8*","-2*","7*","-8*",7,"3*",-2,"-1*",7,"-3*","-5*","1*",2,"9*","16*",5,null,9,16]
[22,22,"How much information about your condition or treatment was given to your family, carer or someone else close to you?","The right amount",null,0,-3,3,-1,-3,0,-5,-2,-1,1,-2,1,4,9,5,1,3,0,null,-1,-2,4,7,-1,-2,-1,-2,-3,1,5,-4,9,-1,-1,1,1,0,-3,4,4,0,9,-2,0,-11,-5,7,5,4,1,1,5,-5,-10,-5,-5,1,0,-3,3,4,"3*",3,"-6*",4,0,4,-9,8,12,"6*",10,1,11,"2*",4,3,"-9*","-5*","-9*","-3*","-8*","2*","-10*",4,5,-7,"-15*",4,"-5*","-21*","-5*",0,9,10,-3,null,6,12]
[23,23,"Were you able to get assistance or advice from ED staff for your personal needs (e.g. for eating, drinking, going to the toilet, contacting family)?","Yes, always",null,3,-3,3,0,7,3,-6,5,4,4,4,4,1,14,1,3,7,-2,null,0,"-1*",7,2,3,-1,6,10,3,1,0,4,14,-1,14,1,4,0,-5,2,3,6,9,0,4,-1,5,9,6,6,11,7,2,4,-10,-9,"-10*","8*",-6,3,3,"-6*","1*","-1*","-7*","-1*",1,13,"-6*",5,8,"-10*",5,9,"18*","-8*","5*","7*",4,"-13*","-1*","0*","-3*","5*","0*","-2*",3,"-13*","-4*",9,"9*","10*","-6*","4*","4*","6*","5*",null,3,17]
[24,24,"How would you rate how the ED health professionals worked together?","Very good",null,4,2,8,3,6,7,-2,3,3,3,8,4,4,6,3,5,11,5,null,4,7,-3,6,6,4,5,3,6,3,3,3,6,6,9,5,4,6,2,6,1,11,14,8,0,-1,10,14,8,3,12,14,1,2,-5,-3,-6,18,-1,-5,8,-1,2,-1,-2,"7*",6,8,-5,4,10,0,5,4,"14*",8,5,"-2*",1,7,"-2*","3*",5,"8*","2*",8,5,-2,"-19*",10,"6*","-10*","-7*",7,7,"7*",11,null,4,33]
[25,25,"Did you have confidence and trust in the ED health professionals treating you?","Yes, definitely",null,2,1,9,1,2,1,-5,0,1,1,4,3,1,3,1,5,4,1,null,4,3,-3,1,3,4,3,1,3,0,-1,2,3,-1,3,4,5,5,2,5,7,5,7,5,4,-7,-5,4,0,-5,4,9,2,3,-6,-1,-1,5,-3,5,9,-4,7,-5,-2,3,-3,4,-2,2,8,-8,4,-7,18,-3,-1,"-4*",-5,2,"-7*","7*",-1,9,-5,6,1,1,"-8*",9,"5*","-8*","-2*",8,-1,"0*",5,null,7,18]
[26,26,"Were the ED health professionals polite and courteous?","Yes, always",null,2,2,4,0,0,2,-4,-1,1,1,5,3,-1,4,3,0,4,5,null,-2,-1,1,2,5,5,2,-2,2,2,2,7,4,6,0,-1,0,0,5,6,4,1,11,4,-2,-5,-6,0,4,0,2,9,0,-3,-5,0,-5,2,-5,-4,4,-11,7,-2,0,4,0,5,-2,1,7,-6,4,3,23,9,0,-3,-5,0,"-1*","-7*",4,5,0,6,5,3,"-7*",5,-2,"-8*",-2,3,3,-1,7,null,5,13]
[27,27,"Overall, how would you rate the ED health professionals who treated you?","Very good",null,4,1,7,0,3,3,-5,0,2,4,10,5,3,6,3,2,7,8,null,-4,10,0,2,0,4,3,0,7,3,0,8,6,8,4,2,1,13,0,11,7,5,11,2,1,-7,-1,9,2,-1,7,16,-1,4,-5,1,-13,13,-4,1,7,-4,10,-3,-6,14,-8,10,-1,3,14,-2,6,-1,12,3,2,"-3*",-8,5,"-2*","7*",5,"7*",1,8,3,2,"-13*",4,"4*","-15*","-4*",9,7,"-2*",7,null,6,27]
[28,28,"Did you ever receive contradictory information about your condition or treatment from ED health professionals?","No",null,1,1,-2,2,0,0,-1,0,3,1,1,1,-3,2,0,-1,-1,0,null,0,-1,4,-1,0,4,1,0,-1,-1,1,0,2,5,-2,-1,-1,-3,-5,-4,-3,1,6,3,0,-1,-1,3,-2,1,0,4,2,6,-1,3,-9,-6,4,0,-2,0,1,-1,-2,0,4,8,5,-8,5,-7,1,-1,8,7,1,-3,2,2,"4*",5,-2,4,6,-5,-1,1,6,-1,-8,0,5,-3,6,-1,11,null,6,12]
[29,29,"Were the ED health professionals kind and caring towards you?","Yes, always",null,2,1,5,-1,-1,2,-4,0,1,5,6,4,-1,7,4,1,6,-1,null,2,2,8,4,5,-1,5,1,5,6,2,6,7,-4,-3,1,1,3,1,2,6,0,9,4,1,-4,-3,5,3,3,2,7,0,-2,-7,-3,-4,9,-6,2,5,-4,4,1,-1,-1,0,9,-3,0,7,-8,6,-1,18,2,-1,-2,-6,2,"-7*","-4*",3,9,-9,2,3,3,"-6*",3,"2*","-8*",2,3,3,1,3,null,5,14]
[30,30,"Did you feel you were treated with respect and dignity while you were in the ED?","Yes, always",null,2,1,2,1,3,1,-6,1,1,3,5,3,-1,10,1,2,5,-1,null,-1,1,8,0,3,5,3,2,3,4,1,7,10,-2,2,1,3,7,-3,2,4,0,6,-1,0,-6,-2,7,5,2,6,8,2,0,-9,-2,-1,4,0,3,2,-6,3,-4,-5,-3,-1,5,-1,0,4,-11,9,2,11,1,1,-1,-2,2,"-2*","-6*",-2,6,-1,2,3,2,"-6*",5,10,-6,2,2,6,-3,-1,null,6,15]
[31,31,"Were you given enough privacy during your visit to the ED?","Yes, always",null,1,2,0,1,-2,2,-4,-1,1,2,2,3,-2,2,4,0,3,0,null,1,-3,8,5,3,3,-1,1,6,2,3,1,2,-4,-3,-3,2,2,8,4,6,0,7,2,0,-8,-4,8,5,2,1,2,-1,6,-5,2,0,-5,1,5,0,-9,2,-1,-7,-7,-3,5,-5,3,7,-10,-1,-1,1,1,1,0,-5,4,"3*",4,4,3,2,5,2,0,"-17*",13,6,2,0,-3,5,2,-3,null,7,11]
[32,32,"Were your cultural or religious beliefs respected by the ED staff?","Yes, always",null,0,5,"-1*",-3,1,-1,-4,3,2,-1,2,0,0,1,-2,0,1,-2,null,"-4*","-2*",3,-1,5,-5,-1,8,-3,-2,-1,4,1,3,7,4,-1,6,-4,-3,-5,3,4,1,2,"-7*",1,2,"-6*","-7*",-6,5,"-10*",8,-1,5,"-4*","2*",1,1,"-1*",-2,"6*","-13*","-6*","-16*","4*",-2,"-7*",2,3,"-7*",3,3,"","0*",3,-1,"-7*","14*",-3,-1,"-6*","0*","-12*","10*","2*","6*","-6*","5*","","-10*","","0*","","7*","",null,2,5]
[34,34,"Did an ED health professional discuss your worries or fears with you?","Yes, completely",null,2,-5,"20*",4,4,1,"-6*",5,-1,2,6,2,1,"-1*",-4,13,-6,3,null,"7*","-3*","-5*","9*","9*","9*","1*","15*","9*","9*","-14*","0*","-1*","1*","1*","3*","19*","6*","12*","7*","7*","-3*","-11*","4*","-3*","5*","-2*","19*","-5*","7*","11*","18*","17*","-3*","1*","-16*","-14*","1*","-21*","-2*","20*","-5*","","","-17*","-11*","","-20*","0*","0*","8*","","-3*","-14*","","","","","","","","","","","","","","13*","","10*","","","","12*","","","",null,0,0]
[35,35,"In your opinion, did the ED nurses who treated you know enough about your care and treatment?","Yes, always",null,2,2,8,2,-1,2,-1,2,-1,2,2,3,3,8,4,2,4,3,null,-2,4,3,3,1,12,5,3,-2,2,4,-1,8,6,-2,2,2,5,-1,0,4,2,5,7,2,-13,-7,6,6,2,1,10,-1,-2,-6,3,"-7*",1,0,-1,8,-8,5,4,-4,"-2*",-4,3,-5,7,11,-7,10,2,12,-10,8,1,-8,"-2*","6*","-1*",-1,"1*",2,6,-4,10,"-2*",14,"7*","-7*","0*",6,3,19,9,null,8,20]
[37,37,"Do you think the ED health professionals did everything they could to help manage your pain?","Yes, definitely",null,2,-1,"7*",-1,5,3,-1,-4,3,4,6,6,7,9,4,5,-4,1,null,"-1*","1*","1*",3,5,"-7*",6,-4,15,4,"1*",4,9,-1,3,8,4,"5*","0*",6,"12*",8,"3*",11,5,"-3*","6*","-6*","-4*","-2*",13,1,"10*",2,"-1*",-6,"4*","-10*","2*","4*","7*","5*","3*","5*","-6*","2*","8*","1*","0*","17*","9*","-3*","9*","6*","14*","-12*","-4*","6*","-15*","-12*","0*","-5*","7*","-2*","-16*","-7*","2*","9*","-14*","6*","-7*","-22*","15*","9*","3*","-5*","16*",null,1,10]
[39,39,"How clean was the treatment area in the ED?","Very clean",null,3,1,7,3,-1,9,-3,2,4,3,4,-1,1,11,7,3,7,5,null,2,10,0,3,5,7,-3,5,-1,0,0,5,11,0,-1,7,-1,2,16,0,21,9,19,6,4,-7,-1,5,1,6,4,2,-2,10,-3,-2,-1,-2,2,-2,7,-6,-1,-3,-4,"4*",8,9,-5,4,17,0,3,5,"0*",4,"-6*","0*",0,2,"-9*",9,10,15,4,12,2,3,"7*",7,12,0,-5,2,12,3,-1,null,4,26]
[40,40,"While you were in the ED, did you feel threatened by other patients or visitors?","No",null,0,1,-2,-1,-1,2,-2,0,2,-1,1,0,1,1,2,-3,1,-3,null,2,7,4,4,0,0,1,3,1,-1,1,-1,1,-4,-3,-3,-3,0,-8,-1,5,4,1,-6,-1,-1,-5,3,0,1,-3,0,-4,6,-2,2,-1,1,-1,1,-2,-2,3,-2,-6,4,0,1,1,2,2,2,-2,-5,4,-3,-5,1,-1,1,0,3,1,"4*",1,0,0,0,2,4,4,1,0,1,0,"-5*",0,null,4,2]
[41,41,"While you were in the ED, did you see or hear any aggressive or threatening behaviour towards ED staff?","No",null,1,1,1,0,-3,5,0,2,1,2,0,-1,2,2,5,-1,1,1,null,1,4,9,0,0,0,-8,3,1,2,8,-4,2,-1,-5,1,-2,3,-5,3,3,7,0,-6,3,0,-4,5,3,5,-2,1,-6,5,-2,2,3,1,0,-1,1,0,5,1,-5,10,-1,-1,-3,4,4,3,4,-5,1,-1,2,4,2,2,5,-2,3,3,5,4,-1,1,0,4,-3,0,7,1,-1,5,0,null,4,6]
[42,42,"Were there things for your child to do (such as books, games and toys)?","Yes, there was a lot",null,-1,"1*","",0,-10,-3,"-7*","5*",-6,"1*","4*",4,5,"","-13*",-1,1,1,null,"","","","","-2*","","","","","-1*","-22*","0*","","","",-1,-1,"","","","-9*","","","",-6,"","","","","","","12*","","","-12*","3*","","","","","","","","","","","","","","","","","","","","","","","","","","","","","","","","","","","","","","","","","",null,1,0]
[43,43,"Was the area in which your child was treated suitable for someone of their age group (0-15 years)?","Yes, definitely",null,2,6,"",-3,"9*","6*","-6*","-2*",1,3,"-2*",3,8,"",7,0,5,"-4*",null,"","","0*","","-4*","4*","6*","4*","","6*","4*","-6*","","","3*",0,-1,"18*","","-7*","12*","15*","","10*","-6*","-3*","-13*","","10*","-4*","19*","4*","-16*","5*","-7*","16*","","","","","","-3*","","","","-7*","","-1*","19*","21*","","","","-2*","","","","","","","","","","","","","","-1*","","","","","","5*","","","13*",null,0,0]
[44,44,"Did the ED staff provide care and understanding appropriate to the needs of your child (0-15 years)?","Yes, definitely",null,4,1,"",4,9,"-3*",4,"-12*",6,6,7,10,6,"",8,3,5,-8,null,"","","-11*","","7*","10*","23*","-5*","",4,11,"0*","","","13*",3,2,"11*","","5*","4*","-5*","","27*","5*","10*","-8*","","17*","-6*","13*","15*","-3*","5*","-1*","-5*","","","","","","-6*","","","","-14*","","15*","-10*","8*","","","","4*","","","","","","","","","","","","","","10*","","","","","","21*","","","3*",null,0,1]
[46,46,"Did an ED health professional discuss the purpose of these tests, X-rays or scans with you?","Yes, always",null,1,0,"-2*",1,0,2,-1,4,1,3,1,2,-2,-5,0,-3,-1,1,null,7,6,-4,2,0,1,3,8,-8,4,-3,3,-5,0,-2,-1,-4,-1,2,2,3,0,-2,4,3,"-8*",-5,16,-5,6,2,7,-2,-1,-6,1,"5*",4,-2,"8*","-2*","-6*","14*","6*",-5,"3*",-2,-1,2,-1,2,"-10*",5,9,"8*","",11,"0*","10*","-12*","3*","-10*",0,1,2,0,6,-3,"-7*",-1,"9*","0*","5*",0,"-1*","8*","10*",null,5,9]
[47,47,"Did an ED health professional explain the test, X-ray or scan results in a way that you could understand?","Yes, completely",null,1,-3,"-2*",1,3,3,2,1,0,2,3,0,1,3,1,0,-4,2,null,2,14,-1,0,-4,-5,-2,2,-7,-2,-1,-1,3,-2,1,4,-3,4,1,0,5,12,"1*",7,6,"-8*","0*",20,-5,4,8,12,1,-1,5,-1,"-6*","-10*","-2*","4*","-2*","-1*","9*","-9*","-5*","9*","-3*",6,5,2,"-8*","-4*",5,"5*","4*","","3*","6*","13*","-13*","8*","4*","-10*","","-3*","-9*","15*","-4*","9*","7*","6*","-6*","16*","0*","15*","4*","9*",null,2,10]
[49,49,"Did you feel involved in decisions about your discharge from the ED?","Yes, definitely",null,0,0,10,1,-3,-2,-6,-1,-4,-1,3,1,4,0,-4,3,1,4,null,"1*",1,"2*",-4,1,6,"-6*",-3,1,-5,-1,-3,0,9,"-3*",5,1,"1*","-5*",2,"-9*",0,"8*",13,1,-11,"3*","4*",-1,-3,-7,12,"4*",-5,"-9*",-1,"-3*","-6*","-8*",3,10,"-8*","-9*","-5*",-2,"10*",0,6,"-1*",2,8,"3*",5,"-4*",2,-2,"3*","-5*","-8*","-6*","-10*","-1*","-7*",9,"-6*",6,-1,4,"-13*",8,"7*","-6*","1*",13,2,"14*",0,null,2,11]
[50,50,"Thinking about when you left the ED, were you given enough information about how to manage your care at home?","Yes, definitely",null,2,3,5,1,-1,0,-2,-2,1,2,3,4,3,-3,6,0,7,3,null,4,4,-1,3,7,4,5,-1,-4,1,8,2,-3,3,"-2*",-1,0,10,"-6*",5,6,4,"13*",8,-6,-8,"-1*","6*","1*",-5,7,9,"2*",-1,"-4*",-1,"3*",13,1,2,5,"-5*","1*","2*","-6*","5*",7,17,"-11*",2,6,"1*",4,"4*","6*","-8*","3*","-12*","-12*","-1*","-16*","3*","3*","7*","-5*",-4,0,7,"-7*",7,"6*","-10*","11*",7,"-6*","11*",3,null,3,16]
[51,51,"Did ED staff take your family and home situation into account when planning your discharge?","Yes, definitely",null,1,-6,"1*",2,3,2,-4,4,-5,-2,5,1,1,"11*",3,7,1,4,null,"-6*","18*","2*","-2*",-4,"11*","12*","7*","7*","-6*",5,"-7*","11*","12*","9*",4,9,"-1*","5*","-14*","7*","6*","5*","9*",-3,"-12*","1*","13*","-1*","0*","5*",13,"3*","-2*","-5*",-8,"-8*","-1*","-6*","-1*","1*","-25*","-11*","-6*","0*","-10*","-3*","14*","-16*","-2*","0*","20*","8*","-1*","-1*","-14*","2*","-8*","-9*","2*","-13*","17*","3*","-5*","-13*","-8*","-8*","3*","4*","6*","11*","-21*","-5*","8*","6*","16*","-3*",null,1,2]
[52,52,"Thinking about when you left the ED, were adequate arrangements made by the hospital for any services you needed?","Yes, definitely",null,2,1,"-18*",2,-2,6,-7,-2,-4,7,3,2,7,"19*",2,7,3,3,null,"-2*","2*","2*","7*","-2*","3*","10*","-6*","8*","0*","1*","0*","19*","5*","1*",3,10,"24*","-9*","-9*","0*","18*","5*","0*",7,"-14*","-7*","5*","-3*","3*","-3*","2*","9*","5*","-7*","3*","2*","2*","5*","12*","-18*","-12*","-25*","-12*","0*","-5*","10*","27*","-9*","12*","-10*","-1*","17*","-14*","23*","4*","-3*","-7*","-5*","4*","-7*","10*","-5*","17*","-3*","-1*","1*","6*","","18*","","-20*","31*","16*","23*","16*","2*",null,0,2]
[53,53,"Did ED staff tell you who to contact if you were worried about your condition or treatment after you left hospital?","Yes",null,2,-1,-4,3,-4,2,1,-2,1,3,7,1,7,1,6,4,1,-4,null,6,4,0,2,3,1,1,-1,7,0,12,9,1,0,-7,3,5,-2,"-12*",2,1,10,5,0,1,-6,10,7,1,0,1,5,3,-6,1,-6,-3,-2,6,1,-4,6,9,"2*","-11*","-4*",5,14,-2,8,1,5,7,5,8,"8*",12,-2,"-5*",1,"-9*","3*",-2,11,"-6*","-7*",3,-9,"-26*",2,-3,"-6*",1,9,5,"7*",-3,null,5,22]
[54,54,"Thinking about your illness or treatment, did an ED health professional tell you about what signs or symptoms to watch out for after you went home?","Yes, completely",null,2,1,-2,4,-6,2,2,3,3,1,4,0,9,6,4,2,1,-1,null,"10*",2,"-2*",5,1,5,-3,2,8,2,7,2,6,1,-10,3,2,"-3*","-9*",-5,"-1*",10,"7*",5,-3,"1*","0*",7,1,-6,1,4,"6*",2,-1,1,"-10*","1*",4,14,-2,"0*","-2*","7*","-3*","5*",8,2,"-7*",11,13,"7*",10,"-2*","9*","15*","12*","-6*","-8*","-1*","-7*","4*",8,"16*","5*","-6*",9,-4,"-14*","8*","-4*","-13*","-1*",13,"4*","15*",13,null,3,16]
[56,56,"Did an ED health professional explain the purpose of this medication in a way you could understand?","Yes, completely",null,2,-5,"1*",2,-1,2,2,0,5,7,4,5,4,"-7*",1,2,-2,2,null,2,1,"-5*","-2*","-6*","12*","0*","0*","1*","12*","2*",8,"-7*","2*","-5*","2*",2,5,"","13*",4,"0*","-12*","11*","-4*",7,"-15*","-1*","0*","5*","-2*",2,"2*","10*","3*","-3*","0*","2*","11*","","1*","","15*","","","","-6*","5*","5*","4*","9*","-4*","-3*","-7*","","5*","-9*","4*","-2*","6*","","","6*","","6*","-5*","6*","3*","","4*","-2*","-8*","","16*","","","10*",null,0,3]
[57,57,"Did an ED health professional tell you about medication side effects to watch for?","Yes, completely",null,1,-6,"2*",8,"-1*",-1,"-6*","5*",2,"-9*",-1,0,12,"-13*",1,"5*",1,-1,null,"-3*","2*","4*","-6*","-13*","32*","-8*","15*","-4*","-14*","3*","-6*","-13*","2*","-5*","-4*","12*","-5*","","3*","10*","5*","-2*","10*","-19*","10*","-19*","8*","-3*","-11*","-1*","8*","5*","7*","-23*","0*","4*","3*","16*","","2*","","3*","","","","15*","15*","11*","19*","-23*","11*","-26*","-11*","","4*","-17*","3*","1*","1*","","","6*","","-5*","1*","9*","-7*","","5*","6*","9*","","16*","","","-7*",null,0,0]
[58,58,"Did you feel involved in the decision to use this medication in your ongoing treatment?","Yes, definitely",null,1,-11,"1*",2,5,-2,"-7*","2*",9,"2*",6,4,1,"-10*",-1,"8*",-3,-5,null,"-2*","6*","-1*","-7*","-7*","23*","-1*","6*","5*","5*","-5*","3*","-10*","-6*","19*","8*","7*","-1*","","5*","8*","-14*","-25*","16*","-16*","-2*","-31*","2*","2*","4*","-5*","10*","9*","30*","","-14*","","1*","8*","","1*","","4*","","","","15*","","-3*","20*","-5*","-15*","-24*","3*","","","4*","-2*","","6*","","","5*","","6*","2*","4*","-6*","","-5*","","","","11*","","","5*",null,0,0]
[59,59,"Did an ED health professional tell you when you could resume your usual activities, such as when you could go back to work or drive a car?","Yes, definitely",null,3,-2,"-1*",4,8,9,2,1,3,4,10,2,7,-5,3,1,0,-6,null,"5*","11*","5*","-1*",6,"9*","0*","-1*","0*","0*","4*","14*",-5,"-3*","15*",1,0,"-1*","-13*","-5*","8*","10*","3*","8*",-2,"3*","9*","-4*","-4*","-2*","5*","10*","3*","4*","7*",-9,"-7*","3*","5*","12*","-1*","-3*","-3*","-8*","3*","-6*","5*","24*","0*","12*","20*","0*","8*","-16*","17*","-3*","3*","-16*","-12*","-2*","9*","4*","27*","13*","-10*","3*","6*","5*","-2*","10*","3*","-1*","23*","11*","-5*","21*","2*",null,2,1]
[60,60,"Did the ED staff provide you with a document that summarised the care you received (e.g. a copy of the letter to your GP or a discharge summary)?","Yes",null,0,-3,0,2,-2,0,6,2,0,-6,-4,1,4,3,-3,1,3,1,null,5,-6,6,-4,-9,-2,4,-1,-3,-8,-4,0,3,1,"-6*",4,-1,1,2,-6,1,8,"-10*",2,-4,-12,4,"4*","9*",-8,4,-9,"-3*",10,"12*",3,"4*","12*",4,6,0,"2*","4*","2*","8*",-3,-6,-2,"-3*","13*",3,"8*",8,-10,"8*","14*","4*","-5*",-8,"3*","3*","-4*",1,"11*","0*","3*",6,0,"-9*","1*","6*","8*","11*",-2,"-13*",-3,-4,null,10,7]
[61,61,"Was your departure from the ED delayed – that is, before leaving the ED to go to a ward, another hospital, home, or elsewhere?","No",null,1,0,4,0,1,3,2,-1,0,3,3,1,2,6,0,-3,3,-5,null,-4,5,-3,-1,1,2,2,1,8,3,-3,-1,6,-5,2,1,-5,-2,-6,-2,8,0,6,5,3,1,2,0,0,7,1,3,1,-3,3,-1,-6,2,-1,4,4,5,3,1,-7,-3,6,3,0,3,0,-2,0,-3,0,-2,3,-5,-2,5,2,-4,1,-1,-2,-1,-2,-2,-1,7,2,-3,0,-3,4,6,5,null,4,11]
[62,62,"Did a member of the ED staff explain the reason for the delay? [in discharge]","Yes",null,0,-3,"",1,-5,"-2*","-6*",-2,1,-3,-3,5,3,"23*",5,10,"3*",-9,null,"-22*","","-10*","-5*","11*","5*","13*","-4*","-5*","-8*","1*","-5*","23*","-2*","-14*","17*","7*","4*","-21*","3*","23*","-7*","-10*","13*","3*","-31*","-10*","15*","","0*","20*","-3*","-5*","6*","-2*","-17*","","13*","","","","15*","","","","","","","","","","","","","","","","","","","","","","","","","","","","-9*","","","","","","","",null,0,0]
[64,64,"Overall, how would you rate the care you received while in the ED?","Very good",null,4,3,6,2,1,5,-3,2,1,6,9,3,4,8,8,7,6,3,null,3,8,3,7,5,5,4,3,9,6,6,9,8,3,3,6,6,6,-2,2,11,12,9,8,4,-8,5,3,1,-4,7,10,2,-1,-2,1,3,10,-5,-5,6,-3,9,-5,0,6,4,9,-10,4,5,-7,7,-5,21,-3,5,"-8*",-13,3,"-4*","-3*",7,"7*",-4,9,2,-4,"-14*",9,"8*","-15*",5,13,4,"2*",14,null,6,32]
[65,65,"If asked about your experience in the ED by friends and family, how would you respond?","Would speak highly",null,3,3,6,2,2,2,-6,4,3,4,4,4,4,7,7,6,3,4,null,-3,0,2,5,2,9,12,6,0,5,7,3,7,5,5,4,6,5,3,2,7,9,3,0,1,-5,2,5,0,-4,2,12,0,4,-6,3,1,12,-7,-2,6,1,4,-6,-4,3,2,8,-2,5,7,-6,8,0,18,5,6,"-10*",-6,"-3*","-10*","3*",0,"-2*",-3,3,0,1,"-16*",7,"-2*","-5*",4,10,7,"1*",-1,null,5,22]
[66,66,"Did the care and treatment you received in the ED help you?","Yes, definitely",null,3,5,1,1,-1,1,-2,2,-1,4,5,5,6,5,6,5,5,2,null,3,-2,-2,9,6,6,4,3,3,3,3,4,5,5,1,2,6,0,-3,6,6,4,11,12,-1,-8,7,0,0,-5,0,11,0,-2,-4,4,0,7,-6,7,1,2,0,-1,-3,4,-1,12,-6,0,5,0,2,0,17,-2,10,"-8*",-2,"-5*","-12*","-2*",9,"-2*",0,-2,0,0,"-11*",8,"4*","-12*","2*",17,0,"7*",6,null,4,21]
[69,69,"Treated unfairly in the ED (derived measure)","Not treated unfairly",null,0,2,-3,-1,-1,1,-3,-1,0,0,2,0,-1,2,1,2,0,1,null,-5,0,1,1,1,-1,1,0,-1,0,0,2,2,0,-3,2,2,4,0,-1,2,1,2,0,3,-5,1,-3,-1,0,-2,4,0,1,-1,3,-7,-4,3,1,-3,-5,3,-7,-2,0,0,0,3,-1,3,-3,0,-2,4,3,1,-4,0,-3,3,3,3,3,-4,-1,-1,2,-5,1,5,-2,2,0,0,-4,-1,null,3,0]
[70,70,"Experienced complication or problem during or shortly after ED visit (derived measure)","Had complication",null,1,1,3,-1,1,0,1,2,-2,-1,2,3,0,3,2,0,1,0,null,-1,4,2,6,3,-2,7,2,2,0,2,1,3,2,2,-1,0,1,-5,-1,-1,5,5,1,0,-8,1,-1,0,-1,-4,2,-1,1,2,-1,-3,0,-2,-1,3,-2,2,0,4,2,1,-2,3,2,2,-3,5,-2,-1,-5,1,-2,-3,-6,-5,1,-6,"-7*",-9,0,-5,5,11,0,4,-6,7,0,6,5,5,null,6,9]
[71,71,"Was the impact of this complication or problem…?","Very serious",null,0,6,"",3,1,"-2*","6*","-6*","-11*","-8*",9,9,12,"","-3*","4*","-7*","-11*",null,"","","","","12*","","","","","","","","","-4*","","","","","","","","","","","","","","","","","","","","","","1*","","","","","","","","","","","","","","","","","","","","","","","","","","","","","","","","","","","","","","","","","",null,0,0]
[72,72,"In your opinion, were members of the hospital staff open with you about this complication or problem?","Yes, completely",null,0,"-8*","",6,"-18*","-2*","-24*","2*","-8*","6*","0*","6*","-2*","","-5*","","10*","10*",null,"","","","","-14*","","","","","","","","","21*","","","","","","","","","","","","","","","","","","","","","","-2*","","","","","","","","","","","","","","","","","","","","","","","","","","","","","","","","","","","","","","","","","",null,0,0]
[13.02,13.02,"After triage (initial assessment), how long did you wait before being treated by an ED doctor or nurse? [Triage category 2 patients]","Within 10 min",null,7,"","","","","","","","","","","","","","","","","",null,"","","","","","","","","","","","","","","","","","","","","","","","","","","","","","","","","","","","","","","","","","","","","","","","","","","","","","","","","","","","","","","","","","","","","","","","","","","","","",null,0,0]
[13.03,13.03,"After triage (initial assessment), how long did you wait before being treated by an ED doctor or nurse? [Triage category 3 patients]","Within 30 min",null,20,"","",15,"","","","","17*","","17*","26*","20*","","","","","",null,"","","","","","","","","","","","","","","","","","","","","","","","","","","","","","","","","","","","","","","","","","","","","","","","","","","","","","","","","","","","","","","","","","","","","","","","","","","","","",null,0,0]
[13.04,13.04,"After triage (initial assessment), how long did you wait before being treated by an ED doctor or nurse? [Triage category 4 patients]","Less than 1 hr",null,16,"","","22*","","","","23*","7*","","","",25,"","","31*","16*","",null,"","","","","","","","","","","","","","","","","","","","","","","","","","","","","","","","","","","","","","","","","","","","","","","","","","","","","","","","","","","","","","","","","","","","","","","","","","","","","",null,0,0]
[13.05,13.05,"After triage (initial assessment), how long did you wait before being treated by an ED doctor or nurse? [Triage category 5 patients]","Less than 2 hrs",null,13,"","","8*","","","","","","","","","","","","","","",null,"","","","","","","","","","","","","","","","","","","","","","","","","","","","","","","","","","","","","","","","","","","","","","","","","","","","","","","","","","","","","","","","","","","","","","","","","","","","","",null,0,0]
[]
["* Interpret with caution. Result for current year and/or previous year subject to high variability.",null,null,"Count declined",null,0,3,2,0,3,0,9,0,1,1,0,1,1,1,0,0,1,4,2,2,1,2,0,1,1,2,0,2,1,0,0,1,3,5,0,1,3,5,5,0,1,0,3,4,19,4,0,2,4,2,1,2,3,15,8,9,2,9,4,2,9,1,6,10,2,3,0,10,2,0,11,1,7,0,3,0,1,10,1,0,1,1,0,4,2,0,4,0,0,1,3,1,0,0,0,0]
[null,null,null,"Count improved",null,5,6,17,4,5,10,2,5,7,11,19,6,14,19,14,16,18,4,9,9,12,6,10,13,10,8,14,9,5,14,14,19,11,6,13,6,12,4,12,18,22,21,20,8,2,3,19,13,8,15,26,3,10,2,1,3,13,2,6,17,2,8,0,1,6,7,25,1,9,26,1,15,6,16,6,10,1,3,3,0,3,10,12,2,13,10,7,2,22,3,1,5,21,14,7,15]
[]
["Notes: \nOnly questions with values for both surveys are included, where questions were deemed comparable. See the technical supplement to the Emergency Department Patient Survey (EDPS) 2019–20 for information on changes to the questions and response options.\nEach value represents the percentage point difference between the 2019–20 and 2018–19 surveys, where a positive difference indicates an improvement. However, for complication questions, higher results are less positive so a difference less than zero is an improvement. Results flagged as 'interpret with caution' are not shaded as differences.\nResults are calculated based on unrounded data. Therefore results displayed as 5 or -5 may or may not be shaded as they are based on unrounded values.\nThese descriptive differences may not reflect clinically or statistically significant differences. Changes in an ED’s patient mix may contribute to changes in results.\n"]