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{"sheet":"Introduction","index":0,"n_rows":0,"n_cols":0,"rows_kept":0,"cut":false,"hidden":false,"merged":[]}

{"sheet":"Response rates","index":1,"n_rows":78,"n_cols":8,"rows_kept":78,"cut":false,"hidden":false,"merged":[[85,1,85,7],[86,1,86,7],[87,1,87,7],[88,1,88,7],[89,1,89,7],[80,1,80,7],[81,1,81,7],[82,1,82,7],[83,1,83,7],[84,1,84,7],[75,1,75,7],[76,1,76,7],[77,1,77,7],[78,1,78,7],[79,1,79,7],[2,1,2,2],[73,1,73,6],[2,6,2,7],[2,4,2,5],[74,1,74,7]]}
[]
[]
[null,null,null,null,2020,null,2019]
[null,"Level","Name","LHD","Responses","Response\nrate","Responses ","Response \nrate"]
[null,"NSW","NSW","NSW",8801,0.42,13009,0.49]
[null,"LHD","Central Coast","CCLHD",417,0.48,823,0.56999999999999995]
[null,"LHD","Far West","FWLHD",21,0.41,31,0.55000000000000004]
[null,"LHD","Hunter New England","HNELHD",1050,0.47,1400,0.56000000000000005]
[null,"LHD","Illawarra Shoalhaven","ISLHD",711,0.52,1130,0.6]
[null,"LHD","Mid North Coast","MNCLHD",667,0.49,963,0.56000000000000005]
[null,"LHD","Murrumbidgee","MLHD",49,0.41,70,0.5]
[null,"LHD","Nepean Blue Mountains","NBMLHD",316,0.46,512,0.52]
[null,"LHD","Northern NSW","NNSWLHD",622,0.39,717,0.47]
[null,"LHD","Northern Sydney","NSLHD",300,0.44,522,0.52]
[null,"LHD","South Eastern Sydney","SESLHD",822,0.38,1222,0.44]
[null,"LHD","South Western Sydney","SWSLHD",739,0.38,1128,0.43]
[null,"LHD","Southern NSW","SNSWLHD",300,0.52,295,0.62]
[null,"LHD","St Vincent's Health Network","SVHN",203,0.3,376,0.38]
[null,"LHD","Sydney","SYDLHD",518,0.37,847,0.43]
[null,"LHD","Western NSW","WNSWLHD",479,0.39,746,0.47]
[null,"LHD","Western Sydney","WSLHD",767,0.38,1172,0.45]
[null,"Facility","Armidale","HNELHD",117,0.43,113,0.51]
[null,"Facility","Bankstown-Lidcombe","SWSLHD",190,0.34,207,0.33]
[null,"Facility","Bathurst","WNSWLHD",118,0.42,173,0.45]
[null,"Facility","Bega Valley","SNSWLHD","","",56,0.67]
[null,"Facility","Blacktown","WSLHD",285,0.41,453,0.46]
[null,"Facility","Bourke Street","SNSWLHD",89,0.55000000000000004,69,0.64]
[null,"Facility","Broken Hill","FWLHD",19,0.41,31,0.55000000000000004]
[null,"Facility","Calvary Mater","HNELHD",322,0.47,606,0.61]
[null,"Facility","Campbelltown","SWSLHD",300,0.44,517,0.53]
[null,"Facility","Chris O'Brien Lifehouse‡","Private facility",263,0.38,398,0.4]
[null,"Facility","Coffs Harbour","MNCLHD",300,0.44,511,0.52]
[null,"Facility","Concord","SYDLHD",261,0.38,433,0.44]
[null,"Facility","Cooma","SNSWLHD","","",9,0.53]
[null,"Facility","Cowra","WNSWLHD","","",23,0.57999999999999996]
[null,"Facility","Dareton","FWLHD",2,0.4,"",""]
[null,"Facility","Dubbo","WNSWLHD",118,0.33,219,0.41]
[null,"Facility","Eurobodalla","SNSWLHD",137,0.54,113,0.61]
[null,"Facility","Gosford","CCLHD",327,0.48,567,0.56999999999999995]
[null,"Facility","Goulburn Community Health","SNSWLHD","","",13,0.62]
[null,"Facility","Grafton","NNSWLHD",83,0.38,113,0.48]
[null,"Facility","Griffith","MLHD",25,0.41,47,0.48]
[null,"Facility","John Hunter","HNELHD",72,0.39,71,0.46]
[null,"Facility","Lismore","NNSWLHD",314,0.45,287,0.55000000000000004]
[null,"Facility","Liverpool","SWSLHD",249,0.36,404,0.41]
[null,"Facility","Manning","HNELHD",210,0.53,205,0.61]
[null,"Facility","Milton","ISLHD","","",50,0.68]
[null,"Facility","Moree","HNELHD","","",33,0.43]
[null,"Facility","Muswellbrook","HNELHD",21,0.4,34,0.51]
[null,"Facility","Nepean","NBMLHD",316,0.46,512,0.52]
[null,"Facility","Orange","WNSWLHD",243,0.41,327,0.53]
[null,"Facility","Parkes","WNSWLHD","","",4,0.2]
[null,"Facility","Port Macquarie","MNCLHD",367,0.54,452,0.61]
[null,"Facility","Prince of Wales","SESLHD",264,0.39,473,0.47]
[null,"Facility","Riverina Cancer Care‡","Private facility",237,0.48,282,0.56999999999999995]
[null,"Facility","Royal Hospital for Women","SESLHD",110,0.26,137,0.34]
[null,"Facility","Royal North Shore","NSLHD",300,0.44,522,0.52]
[null,"Facility","Royal Prince Alfred","SYDLHD",257,0.37,414,0.41]
[null,"Facility","Shoalhaven","ISLHD",374,0.55000000000000004,508,0.62]
[null,"Facility","South East Regional","SNSWLHD",74,0.46,35,0.6]
[null,"Facility","St George","SESLHD",295,0.44,450,0.44]
[null,"Facility","St Vincent's","SVHN",203,0.3,376,0.38]
[null,"Facility","Sutherland","SESLHD",153,0.42,162,0.42]
[null,"Facility","Sydney Adventist‡","Private facility",320,0.51,375,0.57999999999999996]
[null,"Facility","Tamworth","HNELHD",308,0.47,338,0.54]
[null,"Facility","The Tweed","NNSWLHD",225,0.33,317,0.42]
[null,"Facility","Westmead","WSLHD",279,0.41,464,0.46]
[null,"Facility","Westmead Breast Cancer Institute","WSLHD",203,0.31,255,0.4]
[null,"Facility","Wollongong","ISLHD",337,0.5,572,0.56999999999999995]
[null,"Facility","Wyong","CCLHD",90,0.52,256,0.56000000000000005]
[null,"Facility","Young","MLHD",24,0.41,23,0.53]
[]
[null,"‡ Private facility."]
[null,"Notes:"]
[null,"As no stratified sampling was undertaken within facilities, the unweighted and weighted response rates are the same."]
[null,"Facilities with fewer than 30 respondents do not have sufficient volumes for public reporting and their data are not presented in these data tables. However, data from these facilities do contribute to LHD and NSW results. Further, the three private facilities are not included in the LHD results but are part of the NSW total. "]
[null,"In 2020, Griffith Community Health Centre and Griffith Base Hospital were combined as Griffith Base Hospital; and Bega Valley Community Health and South East Regional Hospital were combined as South East Regional Hospital. "]
[null,"Moree, Cowra, Lachlan, Cooma and Milton hospitals and Goulburn Community Health Service were not sampled in 2020 due to low numbers of eligible patients. "]

{"sheet":"Respondent characteristics 2020","index":2,"n_rows":67,"n_cols":43,"rows_kept":67,"cut":false,"hidden":false,"merged":[[88,1,88,42],[89,1,89,42],[90,1,90,42],[91,1,91,42],[83,1,83,42],[84,1,84,42],[85,1,85,42],[86,1,86,42],[87,1,87,42],[78,1,78,42],[79,1,79,42],[80,1,80,42],[81,1,81,42],[82,1,82,42],[73,1,73,42],[74,1,74,42],[75,1,75,42],[76,1,76,42],[77,1,77,42],[68,1,68,42],[69,1,69,42],[70,1,70,42],[71,1,71,42],[72,1,72,42],[63,1,63,42],[64,1,64,42],[65,1,65,42],[66,1,66,42],[67,1,67,42],[61,1,61,36],[3,41,3,42],[62,1,62,42],[3,16,3,20],[3,21,3,22],[3,23,3,25],[3,26,3,27],[3,28,3,40],[3,1,3,2],[3,3,3,6],[3,7,3,11],[3,12,3,13],[3,14,3,15]]}
[]
[]
[]
[null,null,null,"Age",null,null,null,"Gender",null,null,null,null,"Aboriginality",null,"Language",null,"Education level",null,null,null,null,"Quintile of disadvantage",null,"Rurality",null,null,"Survey mode",null,"Cancer type (of those who had cancer)",null,null,null,null,null,null,null,null,null,null,null,null,"Appointment type"]
[null,"Level","Name","18–34","35–54","55–74","75+","Woman or female","Man or male","Non-binary","Prefer to use a different term","Prefer not to answer","Aboriginal","Non Aboriginal","English (main language spoken at home)","Other language","Less than Year 12 or equivalent education","Completed Year 12 or equivalent","Trade or technical certificate or diploma","University degree","Post graduate or higher degree ","Quintile 1: Most disadvantaged","Quintile 5: Least disadvantaged","Major cities","Inner regional","Outer regional, remote or very remote","Mail","Online completion","Attended clinic because have or have had cancer","Prostate","Breast","Bowel (colon, rectum, anus)","Lung","Skin/melanoma","Upper gastrointestinal ","Gynaecological (e.g. ovarian, cervical)","Brain or spinal column","Head and neck","Blood (e.g. lymphoma, leukaemia, marrow)","Other (e.g. bone, mesothelioma, thyroid)","The type of cancer is not known yet","Virtual care appointment (by telephone or video call)","In-person appointment"]
[null,"NSW","NSW",3,12,54,31,52,47,0,0,0,1,97,83,15,34,13,27,14,10,16,23,73,22,5,68,32,79,13,23,6,8,7,5,6,2,4,22,4,1,4,96]
[null,"LHD","Central Coast",0,9,51,39,54,46,0,0,0,4,95,96,3,42,12,30,7,6,19,7,99,1,0,78,22,85,14,25,7,10,10,2,5,4,7,12,4,0,2,98]
[null,"LHD","Hunter New England",2,9,56,33,44,54,0,0,0,3,95,96,2,45,10,30,7,4,20,1,52,38,10,74,26,83,15,17,8,7,14,5,5,2,3,21,3,0,4,96]
[null,"LHD","Illawarra Shoalhaven",2,5,56,37,48,51,0,0,0,1,98,94,5,41,10,30,9,7,22,3,52,48,1,77,23,82,13,22,5,6,10,5,3,2,6,22,6,0,1,99]
[null,"LHD","Mid North Coast",0,7,56,38,46,52,0,1,0,2,95,97,1,41,10,32,10,5,30,0,0,81,19,77,23,88,22,24,5,8,8,4,3,1,6,15,3,1,4,96]
[null,"LHD","Murrumbidgee",0,6,59,35,63,37,0,0,0,0,98,98,2,47,14,27,4,4,12,0,0,45,55,84,16,90,3,36,15,5,3,18,5,0,0,8,5,3,4,96]
[null,"LHD","Nepean Blue Mountains",2,8,58,32,46,53,0,0,0,0,97,91,8,38,12,32,11,5,13,25,90,10,0,70,30,85,14,20,8,10,6,6,1,0,4,25,6,0,3,97]
[null,"LHD","Northern NSW",2,7,54,37,46,52,0,0,0,2,95,96,2,42,14,28,9,5,26,1,30,66,4,81,19,66,13,16,7,10,5,5,3,1,3,34,4,0,3,97]
[null,"LHD","Northern Sydney",3,14,55,28,47,52,0,0,0,0,98,82,16,19,11,22,29,18,1,76,97,2,1,56,44,76,15,21,1,4,3,6,6,3,8,31,3,0,9,91]
[null,"LHD","South Eastern Sydney",5,14,49,33,54,44,0,0,0,1,97,78,21,26,16,25,19,12,4,42,96,3,1,65,35,79,10,23,7,10,3,5,11,2,6,18,5,1,1,99]
[null,"LHD","South Western Sydney",2,15,56,26,55,43,0,0,0,1,97,66,33,42,15,27,10,5,28,8,92,8,0,67,33,79,13,24,9,8,6,4,4,2,1,25,3,0,3,97]
[null,"LHD","Southern NSW",0,5,55,39,53,45,0,0,0,1,96,96,2,39,14,27,10,8,2,0,0,61,39,78,22,90,10,28,8,7,7,4,4,2,0,27,4,1,1,99]
[null,"LHD","St Vincent's Health Network",4,13,55,28,47,52,0,0,0,0,99,90,9,18,16,26,22,17,4,45,80,11,7,62,38,73,18,25,5,6,3,1,2,2,4,32,1,1,11,89]
[null,"LHD","Sydney",4,15,52,29,47,51,0,0,0,0,97,75,23,22,14,25,20,16,13,37,96,3,1,59,41,61,3,9,10,4,1,5,2,0,0,61,5,0,8,92]
[null,"LHD","Western NSW",3,7,54,37,49,49,0,0,0,2,94,95,2,43,11,27,11,5,17,0,0,71,28,75,25,71,21,24,6,5,11,4,2,0,3,17,5,1,4,96]
[null,"LHD","Western Sydney",4,15,55,27,59,39,0,0,0,2,96,72,26,31,16,28,13,9,20,27,96,4,0,65,35,80,9,29,4,7,11,3,9,1,4,18,2,1,6,94]
[null,"Facility","Armidale",1,10,50,39,51,47,0,0,1,2,95,98,1,42,9,25,10,12,16,0,0,51,49,72,28,78,15,33,10,9,6,6,1,0,0,11,7,1,10,90]
[null,"Facility","Bankstown-Lidcombe",2,17,48,33,60,38,0,1,0,0,99,55,45,49,13,17,12,6,54,5,99,1,0,65,35,79,6,35,22,8,1,6,1,0,1,17,1,0,3,97]
[null,"Facility","Bathurst",3,7,52,38,50,47,0,2,0,3,94,94,3,36,14,23,16,8,12,1,1,93,6,77,23,61,13,26,4,3,7,6,4,1,0,25,7,1,0,100]
[null,"Facility","Blacktown",2,15,56,27,55,44,0,0,0,2,96,72,27,36,16,26,14,5,15,18,98,2,0,66,34,75,6,24,10,15,4,3,4,0,4,22,5,1,3,97]
[null,"Facility","Bourke Street",0,10,56,34,57,38,0,1,0,2,96,96,3,52,15,20,7,3,0,0,0,100,0,79,21,90,14,31,12,9,3,4,4,1,0,18,3,1,0,100]
[null,"Facility","Calvary Mater",2,9,58,31,41,58,0,0,0,2,95,96,2,45,9,33,7,3,14,2,74,25,1,73,27,83,15,12,8,7,17,5,4,2,4,26,2,0,4,96]
[null,"Facility","Campbelltown",2,14,57,28,54,45,0,0,0,2,96,90,10,40,13,32,9,5,5,14,79,21,0,69,31,89,16,36,13,9,7,4,4,2,1,3,4,0,3,97]
[null,"Facility","Chris O'Brien Lifehouse‡",6,22,58,14,69,30,0,1,0,0,98,74,26,23,14,21,21,21,10,35,95,3,1,52,48,78,9,31,3,9,4,6,17,5,8,5,6,1,2,98]
[null,"Facility","Coffs Harbour",0,8,56,36,46,53,0,1,0,2,97,97,2,42,10,31,9,6,24,0,0,72,28,75,25,86,21,25,5,8,9,4,3,1,5,15,3,1,2,98]
[null,"Facility","Concord",2,11,56,30,50,49,0,0,0,0,97,72,26,28,14,26,17,13,15,36,98,2,0,61,39,70,5,13,16,6,0,7,3,1,0,45,5,0,11,89]
[null,"Facility","Dubbo",5,6,50,39,61,36,0,0,0,3,94,94,3,47,8,31,10,1,21,0,0,57,43,73,27,65,12,27,5,8,11,3,2,0,3,24,6,0,5,95]
[null,"Facility","Eurobodalla",0,1,53,45,52,47,0,0,0,1,97,97,1,33,12,31,12,9,0,1,1,74,26,76,24,93,12,28,6,7,3,6,3,3,0,27,4,1,1,99]
[null,"Facility","Gosford",0,9,52,39,54,46,0,0,0,3,96,95,4,44,11,29,7,7,14,8,99,1,0,78,22,89,15,26,5,10,12,2,5,4,7,10,3,0,3,97]
[null,"Facility","Grafton",2,2,58,37,40,58,0,1,0,4,94,96,1,46,17,25,7,2,87,0,0,95,5,82,18,63,20,7,11,9,2,0,4,0,2,44,0,0,1,99]
[null,"Facility","John Hunter",3,17,46,35,65,33,1,0,0,8,90,97,3,44,11,29,7,6,17,0,68,22,10,65,35,82,4,0,6,2,0,6,55,8,0,0,16,2,6,94]
[null,"Facility","Lismore",1,8,59,32,40,58,0,0,0,2,96,97,1,43,11,26,11,6,22,0,1,91,8,81,19,69,16,14,4,10,7,3,2,1,5,33,5,1,3,97]
[null,"Facility","Liverpool",2,15,57,25,54,44,0,0,0,1,97,61,38,41,16,27,10,4,31,6,95,5,0,66,34,76,14,16,4,8,6,4,5,2,2,34,3,1,3,97]
[null,"Facility","Manning",1,9,49,41,53,44,0,0,0,1,95,95,1,46,11,25,9,4,93,0,0,100,0,81,19,87,17,31,15,7,6,6,4,2,1,7,4,0,0,100]
[null,"Facility","Nepean",2,8,58,32,46,53,0,0,0,0,97,91,8,38,12,32,11,5,13,25,90,10,0,70,30,85,14,20,8,10,6,6,1,0,4,25,6,0,3,97]
[null,"Facility","Orange",1,7,57,35,41,57,0,0,0,2,94,96,1,45,11,26,9,6,16,0,0,70,30,76,24,80,28,22,7,5,12,4,2,0,4,10,4,1,6,94]
[null,"Facility","Port Macquarie",0,5,56,40,45,51,0,1,0,3,92,98,0,40,10,33,10,4,38,0,0,92,8,80,20,90,23,23,6,8,6,4,2,0,8,14,4,0,6,94]
[null,"Facility","Prince of Wales",4,15,48,33,47,53,0,0,0,1,97,78,22,19,18,23,20,18,3,36,95,3,1,62,38,77,11,19,10,11,3,6,3,3,10,19,5,1,1,99]
[null,"Facility","Riverina Cancer Care‡",0,7,51,41,45,55,0,0,0,2,95,97,2,49,11,30,7,3,7,0,0,78,22,81,19,95,17,17,8,13,6,9,5,2,1,16,7,0,1,99]
[null,"Facility","Royal Hospital for Women",23,20,46,11,98,0,0,0,1,2,96,83,15,21,13,15,33,17,5,39,95,5,1,65,35,47,0,2,0,2,2,0,90,0,0,0,4,0,2,98]
[null,"Facility","Royal North Shore",3,14,55,28,47,52,0,0,0,0,98,82,16,19,11,22,29,18,1,76,97,2,1,56,44,76,15,21,1,4,3,6,6,3,8,31,3,0,9,91]
[null,"Facility","Royal Prince Alfred",6,20,46,28,44,54,0,0,0,0,98,79,19,16,14,25,24,19,9,38,94,5,1,56,44,52,0,3,2,2,3,2,0,0,1,83,4,0,4,96]
[null,"Facility","Shoalhaven",1,3,53,43,50,48,0,1,0,2,97,96,2,45,9,30,9,5,26,0,1,98,1,80,20,80,13,27,6,8,10,3,2,1,5,21,3,0,1,99]
[null,"Facility","South East Regional",0,7,58,35,50,49,0,0,0,1,96,96,1,35,18,28,8,9,8,0,0,0,100,80,20,84,4,23,5,4,18,0,4,0,0,38,5,0,0,100]
[null,"Facility","St George",2,12,49,37,51,48,0,1,0,1,97,74,25,31,15,29,17,6,6,39,97,2,0,67,33,88,13,27,4,11,2,5,8,2,5,20,3,0,2,98]
[null,"Facility","St Vincent's",4,13,55,28,47,52,0,0,0,0,99,90,9,18,16,26,22,17,4,45,80,11,7,62,38,73,18,25,5,6,3,1,2,2,4,32,1,1,11,89]
[null,"Facility","Sutherland",1,12,51,37,52,46,0,0,0,0,97,89,10,34,15,29,10,10,1,83,99,1,0,71,29,80,4,30,14,5,4,6,5,4,1,18,9,1,1,99]
[null,"Facility","Sydney Adventist‡",0,9,45,46,52,47,0,0,0,0,99,91,8,18,13,33,20,15,1,79,98,2,0,69,31,93,17,30,4,6,8,6,5,0,1,17,5,1,0,100]
[null,"Facility","Tamworth",1,7,58,33,46,52,0,0,0,4,95,97,2,49,12,24,7,6,12,0,0,57,42,82,18,81,20,29,5,4,10,3,2,1,5,15,4,1,1,99]
[null,"Facility","The Tweed",2,7,49,42,53,45,0,0,0,2,93,95,3,40,16,31,7,4,12,1,70,30,0,80,20,64,7,21,9,10,4,8,4,1,1,31,3,0,3,97]
[null,"Facility","Westmead",4,12,55,29,54,44,0,0,0,2,96,74,24,29,15,30,11,10,23,30,94,5,1,66,34,83,11,19,3,6,15,3,12,1,5,20,2,1,6,94]
[null,"Facility","Westmead Breast Cancer Institute",4,31,52,14,98,0,0,0,0,0,97,64,34,31,15,17,24,11,17,29,100,0,0,55,45,75,0,99,1,0,0,0,1,0,0,0,0,0,16,84]
[null,"Facility","Wollongong",3,7,58,33,47,53,0,0,0,1,99,92,7,39,11,30,9,8,20,4,86,14,0,75,25,83,14,18,5,5,10,6,4,2,6,23,7,0,2,98]
[null,"Facility","Wyong",2,9,48,41,52,46,0,0,0,8,89,98,1,37,16,34,8,2,43,0,100,0,0,76,24,70,6,23,17,9,0,6,6,6,2,21,6,0,0,100]
[]
[null,"‡ Private facility."]
[null,"Notes:"]
[null,"Results for respondent characteristics are weighted."]
[null,"Results for respondent characteristics may not add up to 100% due to rounding and missing responses. "]
[null,"Respondent characteristics were obtained from both survey questionnaire and administrative data. For age, missing values were filled in using administrative data. Missing data for other patient characteristics were included as a \nseparate category but not reported in this table."]
[null,"See the technical supplement to the Outpatient Cancer Clinics Survey 2020 for more information on the representativeness of the survey cohort of the eligible population."]
[null,"In 2020, Bega Valley Community Health and South East Regional Hospital were combined as South East Regional Hospital. "]

{"sheet":"Summary 2020","index":3,"n_rows":63,"n_cols":65,"rows_kept":63,"cut":false,"hidden":false,"merged":[[79,0,79,3],[80,0,80,3],[81,0,81,3],[74,0,74,3],[75,0,75,3],[76,0,76,3],[77,0,77,3],[78,0,78,3],[69,0,69,3],[70,0,70,3],[71,0,71,3],[72,0,72,3],[73,0,73,3],[64,0,64,3],[65,0,65,3],[66,0,66,3],[67,0,67,3],[68,0,68,3],[59,0,59,3],[60,0,60,3],[61,0,61,3],[62,0,62,3],[63,0,63,3],[58,0,58,3],[2,1,2,2],[2,6,2,20],[2,24,2,61],[53,22,53,23],[54,22,54,23],[3,6,3,20]]}
[]
[]
[null,null,null,null,null,null,"Local health districts",null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,"Facilities"]
[null,null,null,null,null,null,"Standardised comparisons have not been made at LHD level and therefore LHD results are not flagged as significantly higher or lower than the NSW result. "]
[null,null,null,null,null,"  NSW","  Central Coast","  Hunter New England","  Illawarra Shoalhaven","  Mid North Coast","  Murrumbidgee†","  Nepean Blue Mountains","  Northern NSW","  Northern Sydney","  South Eastern Sydney","  South Western Sydney","  Southern NSW","  St Vincent's Health Network","  Sydney","  Western NSW","  Western Sydney",null,"Minimum facility result","Maximum facility result","  Armidale","  Bankstown-Lidcombe","  Bathurst","  Blacktown","  Bourke Street","  Calvary Mater","  Campbelltown","  Chris O'Brien Lifehouse‡","  Coffs Harbour","  Concord","  Dubbo","  Eurobodalla","  Gosford","  Grafton","  John Hunter","  Lismore","  Liverpool","  Manning","  Nepean","  Orange","  Port Macquarie","  Prince of Wales","  Riverina Cancer Care‡","  Royal Hospital for Women","  Royal North Shore","  Royal Prince Alfred","  Shoalhaven","  South East Regional","  St George","  St Vincent's","  Sutherland","  Sydney Adventist‡","  Tamworth","  The Tweed","  Westmead","  Westmead Breast Cancer Institute","  Wollongong","  Wyong"]
["No.","Section","Question","Response",null,8801,417,1050,711,667,49,316,622,300,822,739,300,203,518,479,767,null,null,null,117,190,118,285,89,322,300,263,300,261,118,137,327,83,72,314,249,210,316,243,367,264,237,110,300,257,374,74,295,203,153,320,308,225,279,203,337,90,null,"Count","Count"]
[]
[4,"Arrival at the clinic","Experienced issues with parking (derived measure)","No",null,54,68,63,70,65,"64*",65,37,39,51,36,78,"38*",26,67,67,null,16,90,"55*",23,"60*",61,"53*",57,54,42,88,24,"60*",86,73,"56*","60*",51,31,87,65,76,35,36,67,"49*",39,29,77,90,59,"38*",60,85,78,16,69,65,64,"47*",null,8,10]
[5,"Arrival at the clinic","Were the reception staff polite and courteous?","Yes, definitely",null,94,96,98,97,98,"100*",95,97,90,91,93,97,93,91,97,90,null,84,100,99,91,98,88,95,98,98,95,98,88,98,97,95,96,91,98,92,100,95,96,98,94,97,92,90,94,99,"100*",88,93,97,99,97,97,92,84,97,99,null,4,0]
[6,"Arrival at the clinic","How long after the scheduled appointment time did your appointment actually start?","Within 30 mins",null,86,87,91,93,92,91,77,86,84,83,89,93,92,78,89,75,null,65,98,98,93,89,87,91,92,94,86,96,79,83,94,87,90,86,87,87,89,77,92,88,85,91,89,84,77,92,93,79,92,86,95,88,84,72,65,94,89,null,6,5]
[7,"Arrival at the clinic","Were you told how long you had to wait [for appointment to start]?","Yes",null,27,26,35,32,25,"55*",39,31,16,20,31,46,29,21,38,24,null,16,50,"50*",30,"29*",26,"50*",37,38,18,25,22,"38*","48*",23,"44*","26*",30,29,24,39,42,25,23,32,26,16,20,30,"37*",16,29,27,32,28,30,23,22,33,"40*",null,2,2]
[8,"The physical environment","How comfortable was the waiting area?","Very comfortable",null,46,52,51,48,46,"58*",32,44,37,49,34,56,52,40,49,40,null,24,66,64,31,52,53,"65*",47,40,66,51,35,59,51,57,"56*","24*",56,32,62,32,41,39,50,59,31,37,44,55,"56*",57,52,29,60,64,28,35,37,44,27,null,7,8]
[9,"The physical environment","How comfortable was the treatment area?","Very comfortable",null,59,60,62,63,61,"77*",53,66,59,59,54,77,61,51,60,50,null,42,80,75,48,64,60,"71*",59,55,67,60,49,66,80,60,"75*","49*",68,55,72,53,55,61,63,70,45,59,53,65,"79*",59,61,59,79,70,63,48,42,62,"58*",null,3,4]
[10,"The physical environment","How clean was the treatment area?","Very clean",null,89,93,94,94,90,91,91,94,88,87,86,96,90,79,92,81,null,75,98,93,76,94,86,92,94,91,91,91,76,91,97,93,98,"83*",95,86,97,91,92,90,91,98,79,88,83,95,98,85,90,91,98,95,91,81,75,93,93,null,3,1]
[12,"The health professionals","Did you have enough time to discuss your health issue with the health professionals you saw?","Yes, definitely",null,88,89,89,90,89,92,90,89,85,88,87,90,85,87,88,86,null,80,93,90,86,90,88,93,88,93,90,90,87,87,87,89,89,87,89,84,93,90,87,87,90,92,91,85,87,92,90,86,85,87,89,90,89,87,80,89,89,null,0,0]
[13,"The health professionals","Did the health professionals explain things in a way you could understand?","Yes, always",null,91,92,91,93,91,96,89,92,89,91,91,93,90,93,92,89,null,81,97,95,90,93,90,90,91,94,92,91,92,91,92,93,91,87,94,91,94,89,92,91,92,94,95,89,93,93,97,88,90,92,94,91,90,91,81,93,89,null,0,0]
[14,"The health professionals","During this appointment, did the health professionals know enough about your medical history?","Yes, definitely",null,81,80,84,81,79,"85*",81,76,81,83,82,87,77,88,77,78,null,68,89,83,83,77,82,85,85,86,82,78,88,77,87,80,"73*","77*",79,80,80,81,78,81,87,88,72,81,89,80,87,82,77,82,89,82,74,79,68,82,81,null,0,0]
[15,"The health professionals","How would you rate how well the health professionals worked together?","Very good",null,78,78,82,84,79,"84*",74,80,78,78,73,87,78,81,74,74,null,66,89,88,70,78,75,82,81,80,79,76,77,69,89,77,"74*","78*",81,72,82,74,75,81,80,84,78,78,84,86,89,77,78,82,88,83,81,74,66,83,80,null,0,0]
[18,"The health professionals","Did a health professional discuss your worries or fears with you?","Yes, completely",null,68,69,74,69,61,"","68*",64,"59*",67,70,"69*","70*",68,61,63,null,53,80,"","70*","63*",66,"","76*",77,75,"60*","67*","","73*",71,"","60*","65*","67*","78*","68*","65*","61*","72*","75*","80*","59*","69*",68,"","59*","70*","57*","68*","68*","62*","63*","53*",70,"",null,0,0]
[19,"The health professionals","Did you have confidence and trust in the health professionals?","Yes, definitely",null,89,89,92,91,89,"87*",88,91,88,90,87,88,91,91,89,86,null,80,94,90,86,87,87,89,93,90,90,88,89,89,86,88,93,86,92,86,93,88,91,89,93,94,92,88,94,92,92,87,91,91,94,91,89,87,80,91,90,null,0,0]
[20,"The health professionals","Were the health professionals kind and caring towards you?","Yes, always",null,96,97,98,96,95,"100*",95,97,96,96,94,97,94,96,96,93,null,87,99,98,94,92,94,97,98,96,97,94,94,96,97,96,97,93,98,93,99,95,97,97,98,98,96,96,98,98,99,95,94,95,98,97,96,94,87,95,98,null,0,0]
[21,"The health professionals","Overall, how would you rate the health professionals who treated you?","Very good",null,88,91,91,89,90,89,88,90,86,90,86,89,89,91,86,83,null,70,94,93,77,86,86,86,91,90,86,89,90,85,89,90,91,80,90,87,94,88,86,91,90,94,93,86,92,91,92,88,89,91,93,88,91,85,70,88,93,null,0,0]
[22,"Planning your care","When making decisions about your treatment, did a health professional at the clinic inform you about different treatment options?","Yes, always",null,78,80,80,75,75,"",71,71,71,80,82,77,72,82,76,77,null,66,90,"74*",83,"75*",79,"80*",82,87,78,73,79,"75*","73*",78,"66*","76*",74,80,87,71,76,78,84,82,87,71,85,76,"80*",77,72,75,84,72,68,77,73,74,90,null,0,0]
[23,"Planning your care","Did a health professional at the clinic tell you about the risks and benefits of the treatment options?","Yes, always",null,82,82,84,81,82,"",78,77,76,85,83,82,79,86,80,82,null,70,90,81,85,"70*",84,89,85,90,84,82,85,81,78,81,"75*","81*",74,80,89,78,82,81,85,86,90,76,88,81,"83*",84,79,83,87,77,79,83,78,81,90,null,0,0]
[24,"Planning your care","Were you involved, as much as you wanted to be, in decisions about your care and treatment?","Yes, definitely",null,81,85,84,83,80,"84*",79,82,76,82,79,84,78,81,83,78,null,73,91,85,77,78,79,80,84,88,85,79,76,87,81,84,"78*",81,83,76,86,79,83,82,84,84,84,76,86,84,91,80,78,80,85,82,83,78,73,83,90,null,0,0]
[25,"Planning your care","Did a health professional at the clinic explain the next steps of your care and treatment in a way you could understand?","Yes, completely",null,84,85,85,84,82,"85*",85,83,79,86,83,87,80,86,85,81,null,79,91,91,81,82,83,84,86,89,87,80,83,90,86,85,80,"79*",83,82,84,85,84,84,88,87,90,79,90,85,90,83,80,84,89,83,83,81,81,83,83,null,0,0]
[26,"Planning your care","Did you ever receive conflicting information about your condition or treatment from the health professionals?","No",null,90,94,93,91,92,96,92,94,91,89,87,94,95,88,93,86,null,82,96,91,82,93,87,91,94,90,90,92,88,94,96,93,95,90,95,86,94,92,93,92,85,94,93,91,89,95,94,92,95,89,94,90,92,87,84,88,95,null,0,0]
[27,"Planning your care","Do you have a written care plan for your current or ongoing care?","Yes",null,39,41,43,38,39,"40*",36,34,40,33,41,37,40,40,38,39,null,25,46,"45*",37,"36*",41,"36*",46,41,33,36,43,"33*","36*",40,"38*","27*",33,42,37,36,42,43,34,34,"25*",40,37,35,"40*",35,40,"33*",43,36,34,40,31,41,"45*",null,0,0]
[28,"Planning your care","Were you asked about your preferences for care and treatment when developing this plan?","Yes",null,83,79,82,86,81,"","78*",89,"68*",88,85,85,"82*",84,83,86,null,68,95,"93*","89*","",87,"",81,"75*","82*","81*",86,"","",81,"","",91,88,"84*","78*","82*",80,95,"88*","","68*","81*",89,"","82*","82*","","73*","80*",92,"85*","87*",85,"",null,0,0]
[29,"Planning your care","At your November appointment, did the health professionals review your care plan with you?","Yes",null,88,85,90,89,86,"",90,83,"81*",92,89,"83*","92*",88,94,89,null,78,96,"87*",93,"",91,"",95,87,"81*",94,85,"","",90,"","","80*",89,"85*",90,94,78,95,96,"","81*",93,86,"",91,"92*","",88,"80*","83*",87,"",91,"",null,0,0]
[31,"Your care and treatment","Did a health professional at the clinic explain what would be done during your treatment in a way you could understand?","Yes, completely",null,89,89,88,89,89,"",86,87,91,92,91,95,"77*",89,95,84,null,77,98,94,90,"93*",92,95,87,92,89,92,88,98,93,90,"86*","88*",88,91,95,86,94,87,88,96,97,91,90,89,"",94,"77*",93,89,84,88,82,"80*",88,"86*",null,0,0]
[32,"Your care and treatment","Did a health professional at the clinic tell you about possible side effects of your treatment?","Yes, completely",null,75,73,74,74,71,"",72,68,73,80,78,84,"68*",77,75,75,null,54,92,"85*",79,"73*",76,92,72,85,80,73,73,"73*","78*",75,"54*","76*",68,76,"75*",72,76,69,77,82,"87*",73,"82*",67,"",82,"68*","76*",74,76,73,75,"74*",78,"66*",null,"",""]
[33,"Your care and treatment","Were you given enough information about how to manage the side effects of your treatment?","Yes, completely",null,74,71,75,73,73,"",69,71,72,77,76,82,"71*",77,75,75,null,68,87,"87*","75*","",80,"87*",75,83,"73*",76,76,"76*","77*",69,"68*","75*",74,74,"74*",69,76,70,71,78,"84*",72,"78*",70,"",80,"71*",82,72,73,68,"74*","72*",75,"76*",null,"",""]
[35,"Your care and treatment","Did a health professional at the clinic explain the purpose of this [new] medication in a way you could understand?","Yes, completely",null,89,90,88,90,86,"",97,89,89,91,89,90,"83*",86,92,85,null,76,100,"",90,"",83,"",89,94,"87*",89,"87*","","",91,"","",96,88,"90*",97,94,84,90,92,"",89,"86*",83,"",92,"83*","88*",93,92,"76*",84,"100*",96,"",null,0,0]
[36,"Your care and treatment","Did a health professional at the clinic tell you about side effects of this [new] medication to watch for?","Yes, completely",null,72,77,71,69,73,"",80,72,"71*",74,75,"86*","58*","70*",76,72,null,58,87,"","81*","","71*","","69*",81,"67*","78*","70*","","","75*","","","71*","71*","73*",80,"76*","69*","67*","85*","","71*","70*","58*","","78*","58*","70*","81*","84*","73*","70*","87*","76*","",null,"",""]
[37,"Your care and treatment","Were you told who to contact if you were worried about your condition or treatment after your appointment?","Yes",null,91,93,95,93,92,"94*",88,91,89,88,92,88,88,86,92,91,null,81,98,98,87,92,89,94,96,97,88,91,90,92,81,92,"83*",91,93,91,96,88,93,93,91,91,81,89,82,92,92,88,88,86,92,89,91,92,90,93,95,null,0,0]
[38,"Your care and treatment","Did a health professional at the clinic give your family or someone close to you enough information to help care for you at home?","Yes, completely",null,68,67,72,73,68,"",67,65,64,65,66,75,"66*",68,73,67,null,61,86,"80*",66,"76*",65,"66*",72,73,64,68,64,"70*",86,66,"70*","67*",67,63,74,67,73,68,68,78,"61*",64,73,72,"69*",64,"66*","68*",71,71,62,69,"64*",74,"74*",null,"",""]
[39,"Respectful care","Were you treated with respect and dignity during your appointment?","Yes, always",null,97,97,98,98,98,98,99,98,98,97,95,98,97,96,97,95,null,92,100,"100*",96,94,96,93,99,98,97,97,95,98,"100*",97,98,94,99,94,99,99,98,98,98,98,98,98,98,99,99,97,97,95,99,98,98,96,92,97,99,null,0,0]
[40,"Respectful care","Were you given enough privacy when being examined or treated?","Yes, definitely",null,94,94,95,95,94,96,95,92,93,94,95,95,96,93,96,93,null,87,98,96,95,94,95,87,94,96,95,94,89,96,98,94,93,91,93,94,95,95,97,94,97,98,91,93,98,96,97,94,96,92,97,95,92,93,93,94,95,null,0,0]
[41,"Respectful care","Were you given enough privacy when discussing your condition or treatment?","Yes, definitely",null,94,93,93,94,94,"87*",95,90,93,93,94,93,94,92,95,94,null,87,97,93,93,91,94,89,93,96,97,96,88,93,94,93,90,93,92,94,94,95,97,92,95,97,94,93,96,95,96,93,94,87,93,94,89,94,94,94,93,null,0,0]
[42,"Respectful care","Treated unfairly (derived measure)","Not treated unfairly",null,99,98,99,99,99,"100*",100,99,99,98,98,99,"100*",98,98,98,null,97,100,99,98,97,98,99,100,99,100,99,98,98,99,98,99,99,99,98,100,100,100,99,99,100,98,99,99,99,"100*",98,"100*",99,99,99,99,98,98,99,98,null,"",""]
[43,"Respectful care","Were your cultural or religious beliefs respected by the clinic staff?","Yes, always",null,96,98,96,97,98,"",97,99,95,98,94,"100*","100*",96,97,97,null,93,100,97,94,"",96,"100*",96,96,93,"100*",95,"100*","",98,"","","100*",93,98,97,98,97,99,97,94,95,98,97,"",98,"100*",97,96,93,98,98,95,96,"",null,"",""]
[44,"Complications","Experienced a complication (derived measure)","Had complication",null,13,15,11,13,15,10,11,11,10,12,15,13,7,11,11,15,null,7,21,9,12,9,14,17,10,18,16,11,11,11,15,15,8,21,12,15,10,11,13,19,12,11,10,10,11,12,7,12,7,20,16,14,10,16,15,14,11,null,"",""]
[45,"Complications","Was the impact of this complication or problem...?","Very serious",null,13,6,13,21,18,"","8*",12,"",14,11,"8*","",9,"14*",11,null,7,26,"","","","26*","","10*",11,"21*","21*","","","",7,"","",8,"12*","","8*","7*",15,"16*","","","","","19*","","13*","","",10,"17*","",7,"","22*","",null,"",""]
[46,"Complications","In your opinion, were the health professionals open with you about this complication or problem?","Yes, completely",null,65,"72*","69*","71*","67*","","70*","62*","","67*","66*","75*","","61*","68*","64*",null,60,76,"","","","74*","","","62*","60*","","","","","73*","","","63*","70*","","70*","","72*","","","","","","64*","","68*","","","76*","68*","","60*","","75*","",null,"",""]
[47,"Complications","In the past three months, have you gone to an emergency department because of complications related to the care you received?","Yes",null,5,4,5,3,6,4,5,6,7,4,5,4,3,5,4,5,null,2,10,5,6,5,6,5,4,5,6,6,4,7,5,4,5,10,6,5,3,5,2,7,4,6,2,7,6,3,3,4,3,9,7,6,5,6,3,4,2,null,"",""]
[48,"Smoking behaviour","Did a staff member at this clinic ask you if you smoked/used tobacco?","Yes",null,53,54,57,54,55,"40*",52,50,40,54,57,45,51,43,59,55,null,37,64,"45*",58,"48*",56,"54*",60,63,54,51,43,"59*",45,57,"38*","64*",50,56,53,52,63,59,50,58,"49*",40,42,53,"37*",58,51,51,39,52,54,56,52,54,"41*",null,0,0]
[50,"Smoking behaviour","Advised and/or given support to quit smoking by clinic staff (derived measure)","Yes",null,70,"","74*","66*","","","","54*","","70*","68*","","","","","80*",null,"","","","","","","","","","","","","","","","","","","","","","","","","","","","","","","","","","","","","","","","",null,"",""]
[51,"Overall care","Overall, how would you rate the care you received from the clinic?","Very good",null,87,89,92,91,90,92,87,89,84,87,82,90,91,88,87,81,null,72,94,93,72,84,85,84,93,91,85,90,86,87,93,88,90,82,88,80,91,87,90,90,90,93,85,84,90,93,92,85,91,90,94,91,89,81,76,89,91,null,1,0]
[52,"Overall care","If asked about your clinic experience by friends and family, how would you respond?","Would speak highly",null,93,94,95,95,93,94,94,94,92,93,90,95,93,92,91,90,null,82,99,98,89,89,90,90,95,93,96,93,93,92,97,94,94,82,95,89,99,94,91,94,92,97,93,92,92,97,96,94,93,93,95,93,92,91,86,94,93,null,0,0]
[53,"Overall care","How well organised was the care you received from the clinic?","Very well organised",null,85,89,90,88,87,90,86,87,80,84,83,91,88,80,87,77,null,70,93,92,77,87,84,85,92,90,85,88,76,88,93,89,93,80,88,82,88,86,87,85,88,92,83,80,84,90,93,81,88,86,91,86,84,76,70,86,90,null,3,0]
[71,"About you","Did the clinic provide an interpreter when you needed one?","Yes, always",null,60,"","","","","","","","","43*","78*","","","","","56*",null,"","","","","","","","","","","","","","","","","","","","","","","","","","","","","","","","","","","","","","","","",null,"",""]
[]
["* Interpret with caution. Result will have greater variability when there are fewer respondents to a question. These results are excluded from being highlighted as significantly different to NSW.",null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,"Count",null,2,0,0,0,0,0,1,1,2,0,0,2,2,0,0,0,0,3,1,2,0,0,1,0,0,0,1,1,1,0,0,5,3,0,1,0,1,0]
["† Interpret with caution. Facility response rate 20% or higher and number of respondents between 30 and 49.",null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,"Count",null,0,4,0,1,0,0,0,0,0,6,0,0,0,0,0,0,2,0,2,0,1,1,0,0,2,2,0,0,3,0,1,0,0,2,5,4,0,1]
["‡ Private facility."]
[]
["Notes:"]
["A facility is noted as having a result that is significantly higher or lower than the NSW result for a question after differences in patient characteristics (age, gender, education level, language spoken at home and cancer type/non-cancer) have been taken into account. Therefore, when a facility is flagged as having a significantly higher or lower result than the NSW result, this reflects differences in patient experiences rather than differences that can be explained by a facility’s patient mix."]
["Counts of differences are not comparable across facilities as a different number of questions may be compared for each facility."]
["Descriptive results are provided without comparison with NSW for all questions regarding complications. This is because patients who have more complex conditions are more likely to experience complications, and comparisons have not been adjusted for patient complexity. For other measures not compared, there was no substantial facility variation, or results were near 100% and the method resulted in no valid comparisons. BHI uses a common standardised comparison method for all measures and does not consider the different mix of patient characteristics for individual measures in order to guarantee that there is enough hospital variation to allow comparison with the NSW results."]
["Facilities with fewer than 30 respondents do not have sufficient volumes for public reporting and their data are not presented in the data tables. However, data from these facilities do contribute to LHD and NSW results. Further, the three private facilities are not included in the LHD results but are part of the NSW total. "]
["In 2020, Bega Valley Community Health and South East Regional Hospital were combined as South East Regional Hospital. "]

{"sheet":"Comparison with the 2019 survey","index":4,"n_rows":72,"n_cols":63,"rows_kept":72,"cut":false,"hidden":false,"merged":[[3,22,3,59],[3,6,3,20],[3,2,3,3],[61,0,61,3],[62,0,62,3],[53,0,54,2],[56,0,57,2],[60,0,60,3],[4,62,5,62],[4,61,5,61],[63,0,63,3],[64,0,64,3],[65,0,65,3]]}
[]
[]
[]
[null,null,null,null,null,null,"Local health districts",null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,"Facilities"]
[null,null,null,null,null,"  NSW","  Central Coast","  Hunter New England","  Illawarra Shoalhaven","  Mid North Coast","  Murrumbidgee","  Nepean Blue Mountains","  Northern NSW","  Northern Sydney","  South Eastern Sydney","  South Western Sydney","  Southern NSW","  St Vincent's Health Network§","  Sydney","  Western NSW","  Western Sydney","  ","  Armidale§","  Bankstown-Lidcombe","  Bathurst","  Blacktown","  Bourke Street","  Calvary Mater","  Campbelltown","  Chris O'Brien Lifehouse‡","  Coffs Harbour","  Concord§","  Dubbo","  Eurobodalla","  Gosford","  Grafton","  John Hunter","  Lismore†","  Liverpool","  Manning","  Nepean","  Orange","  Port Macquarie","  Prince of Wales","  Riverina Cancer Care‡","  Royal Hospital for Women","  Royal North Shore","  Royal Prince Alfred","  Shoalhaven","  South East Regional†","  St George","  St Vincent's","  Sutherland","  Sydney Adventist‡","  Tamworth","  The Tweed","  Westmead","  Westmead Breast Cancer Institute","  Wollongong","  Wyong†",null,"Count declined (facilities)","Count improved (facilities)"]
["No. 2020","No. 2019","Question","Response"]
[]
[4,4,"Experienced issues with parking (derived measure)","No",null,0,6,1,4,-3,"0*",13,-1,-36,0,4,3,"-14*",-8,5,8,null,"0*",2,"16*",-3,"-8*",1,11,2,2,-12,"-10*",14,7,"-19*","4*",-1,1,0,13,11,-9,0,8,"8*",-36,-3,2,"0*",-3,"-14*",3,-3,-4,0,9,19,4,"-4*",null,3,8]
[5,5,"Were the reception staff polite and courteous?","Yes, definitely",null,0,0,0,-1,0,"6*",0,0,-4,2,-1,-1,0,0,0,-1,null,1,1,-1,-8,-3,0,0,0,0,0,1,"-3*",0,"-4*",-2,0,-2,1,0,0,-1,6,-1,0,-4,1,1,"6*",-2,0,0,0,0,2,0,4,-2,2,null,1,1]
[6,6,"How long after the scheduled appointment time did your appointment actually start?","Within 30 mins",null,4,7,2,-1,1,"12*",1,0,2,4,5,5,4,5,3,7,null,7,7,5,6,1,2,4,5,4,8,-1,8,7,0,4,-1,5,-1,1,5,-2,5,6,8,2,2,-3,"11*",4,4,3,0,2,1,5,16,0,8,null,0,14]
[7,7,"Were you told how long you had to wait [for appointment to start]?","Yes",null,-3,-4,1,0,-11,"12*",11,-5,-8,-5,-3,-1,-1,-6,-4,-3,null,"-13*",-8,"-14*",-3,"-16*",6,-1,-7,-10,-4,"4*","5*",-6,"-13*","-2*",-3,-3,-10,11,-5,-12,-1,-3,"-17*",-8,-8,-4,"",-5,-1,-1,-6,-10,-2,-3,-2,3,"9*",null,11,2]
[9,9,"How comfortable was the treatment area?","Very comfortable",null,0,-8,1,0,-5,"10*",0,3,0,-1,1,3,4,2,-6,4,null,-4,2,-6,-3,"7*",2,-6,1,-5,5,-4,2,-9,"1*","-2*",2,3,-4,0,-4,-6,4,-2,-4,0,-2,-1,"12*",-4,4,-1,-3,-1,4,6,-1,2,"-8*",null,5,1]
[10,10,"How clean was the treatment area?","Very clean",null,2,1,1,1,-3,5,3,2,0,0,4,2,0,0,3,4,null,-3,-1,1,3,1,3,-3,1,-2,3,3,4,1,3,"-7*",-1,8,2,3,2,-5,3,1,-5,0,-5,1,"5*",-3,0,3,2,-1,4,5,2,0,1,null,1,1]
[12,12,"Did you have enough time to discuss your health issue with the health professionals you saw?","Yes, definitely",null,-1,1,-1,-1,-2,2,3,4,-1,-1,-5,0,2,-2,-2,-1,null,0,-3,1,2,3,-2,-1,2,0,-2,-2,-5,1,-1,3,2,-6,-1,3,-4,-5,1,-1,1,-1,-2,2,"2*",-3,2,0,-6,3,8,-2,1,-3,2,null,3,1]
[13,13,"Did the health professionals explain things in a way you could understand?","Yes, always",null,0,2,0,0,-1,3,-3,2,-3,-1,1,1,-1,1,1,0,null,4,3,0,0,-1,0,-2,-1,0,2,2,3,2,0,-6,0,1,1,-3,1,-3,0,0,4,-3,-1,1,3,-4,-1,4,-2,0,4,0,-5,0,1,null,1,0]
[14,14,"During this appointment, did the health professionals know enough about your medical history?","Yes, definitely",null,-1,-2,0,0,-2,"6*",2,-1,-1,0,-3,3,-3,3,-3,-1,null,-4,1,0,0,"14*",0,-3,-4,-4,3,-5,0,-3,"-9*","-1*",0,-3,-3,2,-4,0,0,3,-6,-1,3,-2,-10,1,-3,2,1,2,-1,-2,-2,1,2,null,2,0]
[15,15,"How would you rate how well the health professionals worked together?","Very good",null,1,0,2,1,-4,"2*",3,2,1,0,-3,5,4,4,-6,2,null,1,-1,-2,0,"2*",1,-5,1,-4,4,-5,11,0,"-10*","3*",-1,-3,1,3,-7,-3,2,4,0,1,2,4,"-1*",-3,4,6,0,6,7,2,5,-1,2,null,2,4]
[18,18,"Did a health professional discuss your worries or fears with you?","Yes, completely",null,1,0,6,-2,-7,"","4*",4,"3*",0,0,"-1*","4*",3,-7,2,null,"","2*","-1*",6,"","8*",1,8,"-3*","-1*","","",0,"","","3*","-1*","5*","4*","-9*","-12*","3*","3*","5*","3*","7*",-5,"","-3*","4*","-11*","-6*","6*","2*","0*","1*",0,"",null,0,2]
[19,19,"Did you have confidence and trust in the health professionals?","Yes, definitely",null,0,-1,2,0,-1,"1*",1,4,-1,2,-2,-3,1,1,0,-1,null,-6,3,-2,3,0,3,-2,1,-1,-1,0,-4,0,3,-7,2,-3,5,1,1,-2,2,2,4,-1,2,2,"-8*",1,1,5,0,2,5,-3,1,-1,-1,null,2,0]
[20,20,"Were the health professionals kind and caring towards you?","Yes, always",null,0,2,1,-1,-2,"2*",1,1,1,2,-1,-1,-1,1,0,-2,null,2,4,-4,-1,3,1,-2,0,-3,0,2,-2,1,-1,-1,1,-1,2,1,2,-1,3,2,3,1,2,1,"-1*",1,-1,-1,-1,0,2,-2,-5,-2,5,null,0,0]
[21,21,"Overall, how would you rate the health professionals who treated you?","Very good",null,0,1,2,-2,0,1,4,4,-2,3,0,0,2,3,-3,-3,null,-3,0,-3,4,0,2,-4,-1,0,4,-4,0,0,-2,-8,1,2,5,4,-4,0,1,5,7,-2,1,2,-6,2,2,6,-1,2,8,-4,-5,-4,5,null,3,3]
[22,22,"When making decisions about your treatment, did a health professional at the clinic inform you about different treatment options?","Yes, always",null,-1,4,1,-4,-4,"",-5,-3,-2,1,2,-1,-2,3,-4,-2,null,"-1*",9,"-3*",2,"10*",2,6,0,-5,3,"-2*","-8*",0,"-14*","7*",3,-1,8,-5,-7,-3,3,-3,0,-2,3,-3,"",-1,-2,0,1,-6,-4,-2,-5,-4,22,null,4,4]
[23,23,"Did a health professional at the clinic tell you about the risks and benefits of the treatment options?","Yes, always",null,0,2,1,-2,-1,"",1,2,-1,1,-2,1,1,2,-4,-2,null,-1,8,"-9*",2,"21*",1,1,1,1,2,-2,-5,-2,"-2*","4*",-1,-5,14,1,-4,-5,1,-2,4,-1,2,1,"",0,1,0,2,-3,5,-3,-4,-4,17,null,2,3]
[24,24,"Were you involved, as much as you wanted to be, in decisions about your care and treatment?","Yes, definitely",null,0,6,2,-1,-2,"3*",2,3,0,2,-2,2,-3,-1,1,-3,null,4,4,-1,-1,"0*",2,4,4,-3,-6,6,2,4,"-5*",-1,2,-5,1,2,-1,0,3,-2,-2,0,6,0,"3*",1,-3,1,1,4,5,-5,3,-1,13,null,1,4]
[25,25,"Did a health professional at the clinic explain the next steps of your care and treatment in a way you could understand?","Yes, completely",null,0,5,2,-3,-3,"-1*",4,3,-3,2,-3,2,-2,-2,1,-3,null,14,1,0,-1,"14*",1,-1,-1,-4,-5,6,5,4,0,"-7*",4,-4,1,4,-2,-1,3,1,5,-3,2,0,"-10*",2,-2,1,2,4,4,-4,2,-4,6,null,1,3]
[26,26,"Did you ever receive conflicting information about your condition or treatment from the health professionals?","No",null,1,3,3,-1,0,8,1,3,1,2,2,4,4,1,2,-2,null,-1,-2,-1,1,6,4,0,4,1,1,3,5,3,3,-1,3,3,0,1,4,-2,-1,2,9,1,1,2,"3*",4,4,-1,0,4,2,-3,-1,-3,4,null,0,3]
[27,27,"Do you have a written care plan for your current or ongoing care?","Yes",null,-1,-1,1,-1,-6,"4*",3,-4,2,-3,1,0,5,0,-3,0,null,"5*",-5,"-6*",-1,"12*",3,-6,-1,-5,4,"-2*","2*",-3,"7*","-18*",-9,4,2,3,-4,-6,3,-9,"-12*",2,-6,-2,"",-6,5,"-6*",-9,-1,-2,0,0,1,"4*",null,9,1]
[28,28,"Were you asked about your preferences for care and treatment when developing this plan?","Yes",null,-3,-3,-5,0,-3,"","-4*",2,"-10*",0,-4,"1*","-3*",-3,0,-1,null,"","-3*","",-3,"",-7,"-10*","-5*","-3*",-3,"","",-3,"","",6,-2,"-9*","-4*","1*",-2,13,"-2*","","-10*","-4*",2,"","-7*","-3*","","-13*","-5*",4,"-1*","3*",-2,"",null,1,2]
[29,29,"At your November appointment, did the health professionals review your care plan with you?","Yes",null,-1,0,0,7,2,"",-2,1,"-4*",-3,-5,"1*","6*",-2,6,-1,null,"",-2,"",1,"",3,-4,"-14*",9,-7,"","",5,"","","1*",-6,"-5*",-2,3,-6,4,6,"","-4*",5,4,"",-4,"6*","",-2,"-9*","0*",-4,"",9,"",null,3,4]
[31,31,"Did a health professional at the clinic explain what would be done during your treatment in a way you could understand?","Yes, completely",null,-1,1,-4,-3,1,"",-2,0,5,3,3,3,"-14*",-3,4,-5,null,"8*",2,"8*",8,"",-6,2,-5,4,-2,6,0,2,"4*","-1*",-2,4,-1,-2,0,-2,2,2,"8*",5,-3,-2,"",2,"-14*",2,-4,-6,0,-10,"-4*",-4,"-1*",null,3,2]
[32,32,"Did a health professional at the clinic tell you about possible side effects of your treatment?","Yes, completely",null,-3,1,-4,-5,-6,"",-3,-4,1,2,-5,5,"-3*",-2,-3,-4,null,"9*",0,"0*",0,"",-6,-2,-1,-4,-7,"2*","-6*",1,"-19*","-8*",-1,-6,"-12*",-3,-9,-8,-6,-5,"7*",1,"5*",-6,"",9,"-3*","2*",-6,1,-2,-6,"6*",-4,"-3*",null,10,1]
[33,33,"Were you given enough information about how to manage the side effects of your treatment?","Yes, completely",null,-2,-1,-1,-4,-4,"",-7,-3,0,2,-3,5,"3*",1,-3,-3,null,"15*","-3*","",3,"",-1,0,"-3*",0,0,"4*","4*",-5,"-9*","2*",0,-4,"-8*",-7,-11,-7,-8,-7,"7*",0,"4*",-4,"",8,"3*","11*",-10,-4,-4,"-6*","4*",-4,"8*",null,6,1]
[35,35,"Did a health professional at the clinic explain the purpose of this [new] medication in a way you could understand?","Yes, completely",null,-1,8,-5,-2,-6,"",8,6,1,1,-2,3,"1*",-4,3,-4,null,"","10*","",-6,"",-6,2,"0*",-4,"-3*","","",9,"","","15*",-6,"-6*",8,4,-7,0,2,"",1,"-6*",-8,"",1,"1*","-1*",-1,3,"-7*",-5,"",2,"",null,6,2]
[36,36,"Did a health professional at the clinic tell you about side effects of this [new] medication to watch for?","Yes, completely",null,-2,6,0,-10,-1,"",10,2,"3*",4,-5,"9*","-6*","-2*",6,-5,null,"","14*","","-8*","","-4*",2,"-16*","6*","-3*","","","3*","","","2*","-11*","-1*",10,"-1*","-8*","-6*","9*","","3*","0*","-21*","","9*","-6*","-5*","7*","21*","0*","-6*","","-2*","",null,0,1]
[37,37,"Were you told who to contact if you were worried about your condition or treatment after your appointment?","Yes",null,0,1,3,0,-3,"6*",3,-2,1,-2,1,-4,1,-4,1,2,null,4,2,2,1,2,4,1,-3,-3,-1,1,-7,0,"-9*",-3,-2,1,3,3,0,-3,2,0,-8,1,-8,1,"",-3,1,-5,-2,-2,0,2,8,1,5,null,4,2]
[38,38,"Did a health professional at the clinic give your family or someone close to you enough information to help care for you at home?","Yes, completely",null,-3,0,-4,-2,-5,"",-1,-4,-2,-4,-6,-1,"3*",-4,0,-1,null,"8*",2,"0*",-6,"-2*",-6,-5,1,-2,-8,"-1*","9*",-3,"-1*","-2*",-6,-9,0,-1,0,-8,-3,-1,"-12*",-2,-1,-3,"",-5,"3*","-1*",-5,1,-3,0,"4*",0,"13*",null,8,0]
[39,39,"Were you treated with respect and dignity during your appointment?","Yes, always",null,0,0,0,-1,-1,1,2,1,2,0,0,-1,1,-1,0,-1,null,"3*",0,-4,0,-5,0,0,1,-1,-1,1,"2*",-1,-2,-1,1,-1,0,2,0,-1,1,0,3,2,0,1,"-1*",0,1,-5,1,0,2,-2,0,-2,2,null,1,0]
[40,40,"Were you given enough privacy when being examined or treated?","Yes, definitely",null,-1,1,-2,0,-2,5,0,0,-2,1,0,3,-1,-2,0,-2,null,3,5,-4,1,2,-2,-1,-2,-2,-5,3,6,0,-3,-7,1,-1,-3,0,0,-1,1,3,3,-2,1,0,0,1,-1,1,-1,0,1,-2,-2,-1,6,null,1,3]
[41,41,"Were you given enough privacy when discussing your condition or treatment?","Yes, definitely",null,0,1,-2,-1,0,"1*",-1,3,0,1,0,4,2,-4,1,-1,null,2,0,-4,1,4,-3,1,0,1,-7,0,4,-1,2,-2,4,0,-2,-1,3,-2,2,2,4,0,0,-1,-1,0,2,0,-1,-1,2,-1,-1,-1,6,null,1,1]
[42,42,"Treated unfairly (derived measure)","Not treated unfairly",null,0,0,1,0,0,"2*",2,0,1,0,0,0,"1*",0,0,-1,null,2,1,-2,-1,"-1*",1,-1,1,0,0,1,1,0,0,1,-1,0,0,2,1,1,0,0,0,1,-1,0,"0*",0,"1*","-1*",0,0,0,-1,0,-1,0,null,0,0]
[43,43,"Were your cultural or religious beliefs respected by the clinic staff?","Yes, always",null,-1,0,-3,-1,1,"",-1,2,-2,2,-2,"0*","4*",-1,"-3*",1,null,"",-3,"",1,"",-3,-3,-5,"3*",-2,"0*","",1,"","","3*",-2,2,-1,"-2*",0,1,-1,-3,-2,-1,0,"",4,"4*",3,-3,-4,"-2*",2,-2,-2,"",null,0,0]
[44,44,"Experienced a complication (derived measure)","Had complication",null,0,-1,-2,2,1,-4,0,-4,-4,-2,2,0,-6,-2,1,0,null,-3,-4,0,-3,2,-2,1,3,-2,-3,2,5,-1,-4,8,-5,3,-3,0,-2,4,1,-3,0,-4,-1,1,"-2*",-5,-6,2,3,-1,-4,1,2,3,1,null,1,1]
[45,45,"Was the impact of this complication or problem...?","Very serious",null,-1,-5,1,15,0,"","-4*",-8,"",-5,-5,"-7*","",-11,"-1*",-1,null,"","","","9*","","-1*",-2,"11*","-1*","","","",-3,"","","-19*","-4*","","-4*","-9*",2,"1*","","","","","9*","","-5*","","",4,"4*","",-4,"","19*","",null,0,0]
[46,46,"In your opinion, were the health professionals open with you about this complication or problem?","Yes, completely",null,-4,"0*","-2*","-5*","1*","","7*","-12*","","-4*","5*","7*","","-11*","-4*","-6*",null,"","","","14*","","","-12*","-3*","","","","","-6*","","","-7*","11*","","7*","","-1*","","","","","","-5*","","-6*","","","4*","1*","","-15*","","-4*","",null,0,0]
[47,47,"In the past three months, have you gone to an emergency department because of complications related to the care you received?","Yes",null,0,-2,0,-1,1,-2,0,1,-2,-1,-1,-2,-4,1,0,-1,null,-1,-2,0,0,-7,0,0,3,2,0,4,3,-2,2,8,1,0,-4,0,-3,0,-1,0,0,-2,1,-1,0,-1,-4,1,1,3,0,-1,1,-1,-2,null,1,1]
[48,48,"Did a staff member at this clinic ask you if you smoked/used tobacco?","Yes",null,-4,-5,0,-7,-9,"-19*",2,-10,-7,-4,-3,-5,3,-9,-3,-1,null,"3*",-2,"-7*",-3,"-9*",1,-3,3,-10,-12,"-9*","8*",-4,"-21*","-3*",-7,-3,-3,2,0,-8,-2,-6,"-17*",-7,-5,-8,"-8*",-2,3,-11,-12,-5,-9,-1,0,-6,"-14*",null,11,0]
[50,50,"Advised and/or given support to quit smoking by clinic staff (derived measure)","Yes",null,-2,"","-7*","-8*","","","","-18*","","-2*","4*","","","","","-5*",null,"","","","","","","","","","","","","","","","","","","","","","","","","","","","","","","","","","","","","","",null,0,0]
[51,51,"Overall, how would you rate the care you received from the clinic?","Very good",null,0,-1,2,-1,-1,5,0,0,-5,0,-1,-1,2,4,-1,-2,null,0,-1,-3,4,-9,2,-3,-1,1,4,-1,5,-2,-2,-4,-1,0,2,0,-1,-2,4,1,-5,-5,3,2,-3,0,2,0,-2,2,2,-5,1,-2,2,null,2,1]
[52,52,"If asked about your clinic experience by friends and family, how would you respond?","Would speak highly",null,0,1,-1,0,0,0,1,0,-2,1,1,-1,0,1,-2,0,null,2,5,-5,-1,-7,-1,-5,1,1,3,1,5,0,1,-15,-1,2,2,1,-3,-2,-1,-1,1,-2,-1,1,"-4*",3,0,1,-2,-2,0,1,1,-1,4,null,2,2]
[53,53,"How well organised was the care you received from the clinic?","Very well organised",null,1,4,1,-2,-3,0,6,0,-1,1,4,4,6,2,2,1,null,-2,1,2,4,4,2,0,2,-1,0,2,8,4,0,-6,1,6,0,6,1,-5,6,3,4,-1,5,0,"1*",-3,6,-2,-2,-1,-1,-1,3,-3,5,null,2,6]
[71,71,"Did the clinic provide an interpreter when you needed one?","Yes, always",null,3,"","","","","","","","","-3*","9*","","","","","8*",null,"","","","","","","","","","","","","","","","","","","","","","","","","","","","","","","","","","","","","","",null,0,0]
[]
["* Interpret with caution. Result for current year and/or previous year subject to high variability.",null,null,"Count declined",null,0,2,1,4,7,0,2,1,3,0,2,1,0,3,3,1,null,1,2,1,3,3,5,2,1,4,8,1,2,2,0,8,3,6,1,2,5,13,2,4,3,3,3,3,2,2,0,2,7,3,1,3,2,1,0]
["† Facilities where the percentage of non-cancer patients increased by 10 percentage points or more between 2019 and 2020. This increase may negatively influence results as non-cancer patients tend to report less positive experiences.",null,null,"Count improved",null,0,6,1,1,0,2,5,2,0,0,0,2,3,2,3,2,null,2,5,0,3,2,1,2,2,1,1,3,8,3,0,0,1,3,2,5,2,0,3,3,3,0,2,0,0,2,3,2,0,1,4,3,3,1,9]
[]
["‡ Private facility."]
["§ Facilities where the percentage of patients with virtual care appointments (by telephone or video call) increased by 10 percentage points or more between 2019 and 2020. This increase may influence results as patients with virtual care appointments may have a different experience. "]
[]
[]
["Notes:"]
["Only questions with values for both surveys are included, where questions were deemed comparable. See this survey's development report for information on changes to the questions and response options."]
["Each value represents the percentage point difference between the 2020 and 2019 surveys, where a positive difference indicates an improvement. However, for complication questions, higher results are less positive so a difference less than zero is an improvement. Results flagged as 'interpret with caution' are not shaded as differences."]
["Results are calculated based on unrounded data. Therefore results displayed as 5 or -5 may or may not be shaded as they are based on unrounded values."]
["These descriptive differences may not reflect clinically or statistically significant differences. Changes in a facility’s patient mix may contribute to changes in results."]
["Facilities with fewer than 30 respondents do not have sufficient volumes for public reporting and their data are not presented in the data tables. However, data from these facilities do contribute to LHD and NSW results. Further, the three private facilities are not included in the LHD results but are part of the NSW total."]
["In 2020, Bega Valley Community Health and South East Regional Hospital were combined as South East Regional Hospital. "]
[]
["Beginning in 2018, Westmead Hospital and Westmead Breast Cancer Institute are sampled and reported separately. In previous years these facilities' results were combined as Westmead Hospital."]
["† Facilities where haematology clinics were added to the sample for the 2018 survey, which may negatively influence results (as non-cancer patients tend to report less positive experiences)."]
["‡ Facilities where haematology clinics were removed from the sample for the 2018 survey, which may positively influence results."]
["For some facilities it is not possible to determine changes in the clinics sampled."]
["Beginning in 2018, Westmead Hospital and Westmead Breast Cancer Institute are sampled and reported separately. In previous years these facilities' results were combined as Westmead Hospital."]