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{"sheet":"Introduction","index":0,"n_rows":29,"n_cols":7,"rows_kept":29,"cut":false,"hidden":false,"merged":[[33,3,33,6],[2,1,2,6],[6,3,9,3],[14,3,15,3],[16,3,17,3],[18,3,22,3],[23,3,24,3],[25,3,26,3],[27,3,28,3],[30,3,30,6],[31,3,31,6],[32,3,32,6]]}
[]
[null,"Emergency Department Patient Survey July to September 2022"]
[]
[null,null,null,"Respondent characteristics"]
[]
[null,null,null,"Patient group","Characteristic","Number of patients","%"]
[null,null,null,"Age","0–34",83,15]
[null,null,null,null,"35–54",118,21]
[null,null,null,null,"55–74",382,25]
[null,null,null,null,"75+",647,39]
[null,null,null,"Gender","Man or male",559,46]
[null,null,null,null,"Woman or female",664,53]
[null,null,null,null,"Prefer to use a different term",2,0]
[null,null,null,null,"Prefer not to answer",5,1]
[null,null,null,"Aboriginality","Non-Aboriginal",1161,94]
[null,null,null,null,"Aboriginal",30,3]
[null,null,null,"Language","English (main language spoken at home)",1107,84]
[null,null,null,null,"Other language",97,15]
[null,null,null,"Education level","Less than Year 12 or equivalent",480,39]
[null,null,null,null,"Completed Year 12 or equivalent",166,15]
[null,null,null,null,"Trade or technical certificate or diploma",307,23]
[null,null,null,null,"University degree",132,15]
[null,null,null,null,"Postgraduate or higher degree",80,9]
[null,null,null,"Longstanding health condition","None reported",479,47]
[null,null,null,null,"Has condition/s",751,53]
[null,null,null,"Rurality of hospital","Urban",622,71]
[null,null,null,null,"Rural",608,29]
[null,null,null,"Survey mode","Online",325,40]
[null,null,null,null,"Mail",905,60]

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[]
[null,"Emergency Department Patient Survey July to September 2022"]
[]
[null,null,null,null,null,"Age",null,null,null,"Gender",null,"Language",null,"Education level",null,null,null,null,"Longstanding health condition",null,"Rurality of hospital"]
[null,null,null,null,"NSW","0–34","35–54","55–74","75+","Man or male","Woman or female","English","Other language","Less than Year 12\n  or equivalent","Completed Year 12\n  or equivalent","Trade or technical certificate\n  or diploma","University degree","Postgraduate\n  or higher degree","Yes","No","Urban","Rural"]
[null,"Question","Response",null,1230,83,118,382,647,559,664,1107,97,480,166,307,132,80,751,479,622,608]
[null,"Overall satisfaction and outcomes"]
[null,"Overall, how would you rate the care you received from the ambulance staff?","Very good",null,88,83,85,91,90,90,87,87,93,89,87,88,94,"77*",87,89,87,89]
[null,"Compassion, respect and kindness"]
[null,"Did the ambulance staff listen carefully to any views or concerns you had?","Yes, definitely",null,91,96,84,91,93,90,92,90,94,90,94,92,95,"82*",90,92,90,92]
[null,"Were the ambulance staff kind and caring towards you?","Yes, always",null,97,93,94,97,99,98,96,96,97,97,98,98,97,"89*",96,98,96,97]
[null,"Were you treated with respect and dignity by the ambulance staff?","Yes, always",null,97,97,94,97,98,97,97,97,97,97,96,99,96,"92*",97,97,97,97]
[null,"Do you think the ambulance staff did everything they could to help manage your pain?","Yes, definitely",null,91,89,91,91,92,92,90,91,94,93,92,92,"88*","89*",89,93,90,93]
[null,"Trust and confidence"]
[null,"Did you have confidence and trust in the ambulance staff treating you?","Yes, definitely",null,94,89,91,94,97,94,94,95,87,96,95,94,92,"83*",95,93,93,96]
[null,"Involvement in decision-making"]
[null,"Were you involved, as much as you wanted to be, in decisions about your care, treatment and transport made by the ambulance staff?","Yes, definitely",null,82,85,83,83,81,81,84,82,89,80,85,85,86,82,79,87,82,84]
[null,"Timely and coordinated care"]
[null,"Do you think the time you waited for the ambulance to arrive was...?","About right",null,81,"74*",75,83,86,82,80,82,76,83,82,84,"70*","78*",80,83,81,82]
[null,"Do you think the time you waited until you were examined by the ED staff was...?","About right",null,72,75,62,73,74,75,69,72,"72*",70,79,75,"58*","77*",69,74,70,75]
[null,"How would you rate how the ambulance staff and ED staff worked together?","Very good",null,73,75,66,75,75,75,72,72,78,75,77,76,64,"65*",72,75,71,78]
[null,"Effective communication"]
[null,"When the ambulance arrived, did the ambulance staff explain things in a way you could understand?","Yes, always",null,93,95,86,93,95,93,93,92,95,93,94,94,97,"81*",91,95,93,93]
[null,"Clear information"]
[null,"While waiting for the ambulance, were you given enough information on the triple zero (000) call about how to manage your care?","Yes, definitely",null,75,"74*","68*",76,79,73,77,75,"79*",73,76,80,"74*","68*",73,77,76,74]
[null,"How much information about your condition or treatment was given to you, your family, carer or someone close to you by the ambulance staff?","The right amount",null,94,96,92,96,95,93,95,95,93,92,99,94,99,96,93,96,94,97]
[null,"Did the ambulance staff give you enough information about what to expect on arrival at the ED?","Yes, definitely",null,65,"64*",61,67,65,64,66,61,81,64,71,67,"58*","52*",62,67,65,63]
[]
[null,"Notes:"]
[null,"Results for respondent characteristics may not add up to 100% due to rounding, multiple or missing responses."]
[null,"* Interpret with caution. Result will have greater variability when there are fewer respondents to a question."]

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[]
[null,"Emergency Department Patient Survey July to September 2022"]
[]
[null,null,null,null,null,"Age",null,null,null,"Gender",null,"Language",null,"Education level",null,null,null,null,"Longstanding health condition",null,"Rurality of hospital"]
[null,null,null,null,"NSW","0–34","35–54","55–74","75+","Man or male","Woman or female","English","Other language","Less than Year 12\n  or equivalent","Completed Year 12\n  or equivalent","Trade or technical certificate\n  or diploma","University degree","Postgraduate\n  or higher degree","Yes","No","Urban","Rural"]
[null,"Question","Response",null,1230,83,118,382,647,559,664,1107,97,480,166,307,132,80,751,479,622,608]
[null,"Overall satisfaction and outcomes"]
[null,"\nOverall, how would you rate the care you received from the ambulance staff?","Very good",null,88,83,85,91,90,90,87,87,93,89,87,88,94,"77*",87,89,87,89]
[null,null,"Good",null,10,14,10,7,10,8,11,10,6,8,12,12,5,13,10,9,10,10]
[null,null,"Neither good nor poor",null,1,2,2,1,0,2,1,1,1,2,1,0,"0*",1,2,0,1,0]
[null,null,"Poor",null,1,"0*",2,1,0,0,1,1,1,0,0,0,"0*","8*",0,1,1,0]
[null,null,"Very poor",null,0,1,0,0,0,0,0,0,"0*",0,"0*",0,1,"0*",0,0,0,0]
[null,"Compassion, respect and kindness"]
[null,"\nDid the ambulance staff listen carefully to any views or concerns you had?","Yes, definitely",null,91,96,84,91,93,90,92,90,94,90,94,92,95,"82*",90,92,90,92]
[null,null,"Yes, to some extent",null,8,3,14,8,6,9,7,9,5,9,6,8,5,12,10,6,8,8]
[null,null,"No",null,1,1,2,0,1,1,1,1,1,1,"0*",0,1,"6*",1,2,1,0]
[null,"\nWere the ambulance staff kind and caring towards you?","Yes, always",null,97,93,94,97,99,98,96,96,97,97,98,98,97,"89*",96,98,96,97]
[null,null,"Yes, sometimes",null,3,5,4,3,1,2,3,3,2,3,2,2,2,6,4,1,2,3]
[null,null,"No",null,1,1,2,0,0,1,1,1,1,1,0,0,1,"5*",0,2,1,0]
[null,"\nWere you treated with respect and dignity by the ambulance staff?","Yes, always",null,97,97,94,97,98,97,97,97,97,97,96,99,96,"92*",97,97,97,97]
[null,null,"Yes, sometimes",null,2,2,3,3,2,3,2,2,3,3,4,1,3,3,3,2,2,2]
[null,null,"No",null,1,1,3,0,0,0,1,1,"0*",0,0,0,1,"5*",0,1,1,1]
[null,"\nDo you think the ambulance staff did everything they could to help manage your pain?","Yes, definitely",null,91,89,91,91,92,92,90,91,94,93,92,92,"88*","89*",89,93,90,93]
[null,null,"Yes, to some extent",null,8,10,6,9,7,7,9,8,5,7,8,8,"12*",3,10,5,8,7]
[null,null,"No",null,1,1,2,1,1,1,1,1,1,1,0,0,0,"8*",0,2,1,1]
[null,"Trust and confidence"]
[null,"\nDid you have confidence and trust in the ambulance staff treating you?","Yes, definitely",null,94,89,91,94,97,94,94,95,87,96,95,94,92,"83*",95,93,93,96]
[null,null,"Yes, to some extent",null,5,9,7,5,3,5,5,4,12,4,4,6,5,10,5,5,6,3]
[null,null,"No",null,1,2,2,1,0,1,1,1,1,1,1,0,2,"7*",0,2,1,1]
[null,"Involvement in decision-making"]
[null,"\nWere you involved, as much as you wanted to be, in decisions about your care, treatment and transport made by the ambulance staff?","Yes, definitely",null,82,85,83,83,81,81,84,82,89,80,85,85,86,82,79,87,82,84]
[null,null,"Yes, to some extent",null,16,15,14,16,17,16,15,16,11,16,14,14,14,18,18,13,16,15]
[null,null,"No",null,2,"0*",4,2,2,3,1,2,"0*",3,1,1,1,0,3,1,2,1]
[null,"Timely and coordinated care"]
[null,"\nDo you think the time you waited for the ambulance to arrive was...?","About right",null,81,"74*",75,83,86,82,80,82,76,83,82,84,"70*","78*",80,83,81,82]
[null,null,"Slightly too long",null,13,15,17,13,9,10,15,12,19,12,14,9,"23*","13*",14,11,13,11]
[null,null,"Much too long",null,6,11,9,4,4,8,5,6,4,6,5,7,7,"9*",6,6,6,7]
[null,"\nDo you think the time you waited until you were examined by the ED staff was...?","About right",null,72,75,62,73,74,75,69,72,"72*",70,79,75,"58*","77*",69,74,70,75]
[null,null,"Slightly too long",null,18,13,18,19,18,16,19,18,16,20,15,13,27,9,20,15,18,17]
[null,null,"Much too long",null,11,12,20,8,7,10,12,11,12,10,6,12,"15*",14,11,11,12,8]
[null,"\nHow would you rate how the ambulance staff and ED staff worked together?","Very good",null,73,75,66,75,75,75,72,72,78,75,77,76,64,"65*",72,75,71,78]
[null,null,"Good",null,20,17,21,19,21,18,22,21,15,18,19,19,"27*",16,21,19,21,18]
[null,null,"Neither good nor poor",null,6,6,9,6,3,5,6,5,7,5,3,5,8,"13*",6,5,6,4]
[null,null,"Poor",null,1,"0*",4,1,0,2,0,1,"0*",2,"0*",0,1,"6*",1,1,2,0]
[null,null,"Very poor",null,0,1,0,0,0,0,0,0,"0*",0,1,0,0,"0*",0,0,0,1]
[null,"Effective communication"]
[null,"\nWhen the ambulance arrived, did the ambulance staff explain things in a way you could understand?","Yes, always",null,93,95,86,93,95,93,93,92,95,93,94,94,97,"81*",91,95,93,93]
[null,null,"Yes, sometimes",null,6,4,12,6,3,5,6,6,5,6,5,4,2,"18*",8,4,6,6]
[null,null,"No",null,1,1,2,1,1,2,1,2,"0*",1,1,2,1,1,1,2,2,1]
[null,"Clear information"]
[null,"\nWhile waiting for the ambulance, were you given enough information on the triple zero (000) call about how to manage your care?","Yes, definitely",null,75,"74*","68*",76,79,73,77,75,"79*",73,76,80,"74*","68*",73,77,76,74]
[null,null,"Yes, to some extent",null,16,15,21,16,14,20,13,16,15,17,17,13,12,"28*",16,16,17,15]
[null,null,"No",null,8,11,11,8,7,7,10,9,6,9,6,7,14,4,10,6,7,12]
[null,"\nHow much information about your condition or treatment was given to you, your family, carer or someone close to you by the ambulance staff?","Not enough",null,5,3,8,3,5,6,3,5,3,7,1,5,1,3,5,4,5,3]
[null,null,"The right amount",null,94,96,92,96,95,93,95,95,93,92,99,94,99,96,93,96,94,97]
[null,null,"Too much",null,1,2,0,1,1,1,1,0,4,2,"0*",1,"0*",1,1,1,1,1]
[null,"\nDid the ambulance staff give you enough information about what to expect on arrival at the ED?","Yes, definitely",null,65,"64*",61,67,65,64,66,61,81,64,71,67,"58*","52*",62,67,65,63]
[null,null,"Yes, to some extent",null,28,"28*",28,27,29,30,27,31,14,28,24,27,"34*","35*",28,28,27,31]
[null,null,"No",null,7,8,11,6,6,6,8,7,5,7,6,6,9,"12*",10,4,8,5]
[]
[null,"Notes:"]
[null,"Results for respondent characteristics may not add up to 100% due to rounding, multiple or missing responses."]
[null,"* Interpret with caution. Result will have greater variability when there are fewer respondents to a question."]