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{"sheet":"_ref","index":0,"n_rows":3,"n_cols":2,"rows_kept":3,"cut":false,"hidden":true,"merged":[]}
["highlight state",3]
["selected row",12]
["selected column",10]

{"sheet":"Introduction","index":1,"n_rows":0,"n_cols":0,"rows_kept":0,"cut":false,"hidden":false,"merged":[]}

{"sheet":"Response rates","index":2,"n_rows":69,"n_cols":8,"rows_kept":69,"cut":false,"hidden":false,"merged":[[66,1,66,7],[67,1,67,7],[69,1,69,7],[2,1,2,2],[65,1,65,6],[2,6,2,7],[2,4,2,5],[68,1,68,7]]}
[]
[]
[null,null,null,null,2021,null,2020]
[null,"Level","Name","LHD","Responses","Response\nrate","Responses ","Response \nrate"]
[null,"NSW","NSW","NSW",8323,0.4,8801,0.42]
[null,"LHD","Central Coast","CCLHD",337,0.45,417,0.48]
[null,"LHD","Far West","FWLHD",24,0.37,21,0.41]
[null,"LHD","Hunter New England","HNELHD",1033,0.44,1050,0.47]
[null,"LHD","Illawarra Shoalhaven","ISLHD",660,0.49,711,0.52]
[null,"LHD","Mid North Coast","MNCLHD",611,0.48,667,0.49]
[null,"LHD","Murrumbidgee","MLHD",74,0.43,49,0.41]
[null,"LHD","Nepean Blue Mountains","NBMLHD",289,0.45,316,0.46]
[null,"LHD","Northern NSW","NNSWLHD",609,0.38,622,0.39]
[null,"LHD","Northern Sydney","NSLHD",269,0.4,300,0.44]
[null,"LHD","South Eastern Sydney","SESLHD",720,0.34,822,0.38]
[null,"LHD","South Western Sydney","SWSLHD",647,0.34,739,0.38]
[null,"LHD","Southern NSW","SNSWLHD",324,0.5,300,0.52]
[null,"LHD","St Vincent's Health Network","SVHN",217,0.32,203,0.3]
[null,"LHD","Sydney","SYDLHD",500,0.36,518,0.37]
[null,"LHD","Western NSW","WNSWLHD",638,0.37,479,0.39]
[null,"LHD","Western Sydney","WSLHD",597,0.32,767,0.38]
[null,"Facility","Armidale","HNELHD",104,0.34,117,0.43]
[null,"Facility","Bankstown-Lidcombe","SWSLHD",181,0.28999999999999998,190,0.34]
[null,"Facility","Bathurst","WNSWLHD",148,0.41,118,0.42]
[null,"Facility","Blacktown","WSLHD",215,0.33,285,0.41]
[null,"Facility","Bourke Street","SNSWLHD",82,0.43,89,0.55000000000000004]
[null,"Facility","Broken Hill","FWLHD",23,0.37,19,0.41]
[null,"Facility","Calvary Mater","HNELHD",308,0.49,322,0.47]
[null,"Facility","Campbelltown","SWSLHD",250,0.4,300,0.44]
[null,"Facility","Chris O'Brien Lifehouse","PRIVATE FACILITY",229,0.33,263,0.38]
[null,"Facility","Coffs Harbour","MNCLHD",266,0.43,300,0.44]
[null,"Facility","Concord","SYDLHD",260,0.38,261,0.38]
[null,"Facility","Dareton","FWLHD",1,0.5,2,0.4]
[null,"Facility","Dubbo","WNSWLHD",235,0.33,118,0.33]
[null,"Facility","Eurobodalla Community Health","SNSWLHD",156,0.54,137,0.54]
[null,"Facility","Gosford","CCLHD",215,0.46,327,0.48]
[null,"Facility","Grafton","NNSWLHD",99,0.39,83,0.38]
[null,"Facility","Griffith","MLHD",40,0.39,25,0.41]
[null,"Facility","John Hunter","HNELHD",71,0.31,72,0.39]
[null,"Facility","Lismore","NNSWLHD",235,0.4,314,0.45]
[null,"Facility","Liverpool","SWSLHD",216,0.33,249,0.36]
[null,"Facility","Manning","HNELHD",243,0.48,210,0.53]
[null,"Facility","Muswellbrook","HNELHD",null,null,21,0.4]
[null,"Facility","Nepean","NBMLHD",289,0.45,316,0.46]
[null,"Facility","Orange","WNSWLHD",255,0.41,243,0.41]
[null,"Facility","Port Macquarie","MNCLHD",345,0.53,367,0.54]
[null,"Facility","Prince of Wales","SESLHD",219,0.36,264,0.39]
[null,"Facility","Riverina Cancer Care","PRIVATE FACILITY",235,0.47,237,0.48]
[null,"Facility","Royal Hospital for Women","SESLHD",111,0.24,110,0.26]
[null,"Facility","Royal North Shore","NSLHD",269,0.4,300,0.44]
[null,"Facility","Royal Prince Alfred","SYDLHD",240,0.35,257,0.37]
[null,"Facility","Shoalhaven","ISLHD",344,0.52,374,0.55000000000000004]
[null,"Facility","South East Regional","SNSWLHD",86,0.52,74,0.46]
[null,"Facility","St George","SESLHD",263,0.4,295,0.44]
[null,"Facility","St Vincent's","SVHN",217,0.32,203,0.3]
[null,"Facility","Sutherland","SESLHD",127,0.35,153,0.42]
[null,"Facility","Sydney Adventist","PRIVATE FACILITY",310,0.46,320,0.51]
[null,"Facility","Tamworth","HNELHD",307,0.45,308,0.47]
[null,"Facility","The Tweed","NNSWLHD",275,0.36,225,0.33]
[null,"Facility","Westmead","WSLHD",248,0.38,279,0.41]
[null,"Facility","Westmead Breast Cancer Institute","WSLHD",134,0.24,203,0.31]
[null,"Facility","Wollongong","ISLHD",316,0.47,337,0.5]
[null,"Facility","Wyong","CCLHD",122,0.44,90,0.52]
[null,"Facility","Young","MLHD",34,0.48,24,0.41]
[]
[null,"Notes:"]
[null,"Facilities with fewer than 30 respondents do not have sufficient volumes for public reporting and their data are not presented in these data tables. However, data from these facilities do contribute to LHD and NSW results. Further, the three private facilities are not included in the LHD results but are part of the NSW total. "]
[null,"Griffith Community Health Centre and Griffith Base Hospital were combined as Griffith Base Hospital; and Bega Valley Community Health and South East Regional Hospital were combined as South East Regional Hospital. "]
[null,"Muswellbrook Hospital was not sampled in 2021 due to low numbers of eligible patients."]

{"sheet":"Respondent characteristics 2021","index":3,"n_rows":69,"n_cols":40,"rows_kept":69,"cut":false,"hidden":false,"merged":[[90,1,90,39],[91,1,91,39],[92,1,92,39],[93,1,93,39],[85,1,85,39],[86,1,86,39],[87,1,87,39],[88,1,88,39],[89,1,89,39],[80,1,80,39],[81,1,81,39],[82,1,82,39],[83,1,83,39],[84,1,84,39],[75,1,75,39],[76,1,76,39],[77,1,77,39],[78,1,78,39],[79,1,79,39],[70,1,70,39],[71,1,71,39],[72,1,72,39],[73,1,73,39],[74,1,74,39],[65,1,65,39],[66,1,66,39],[67,1,67,39],[68,1,68,39],[69,1,69,39],[63,1,63,35],[64,1,64,39],[3,16,3,20],[3,21,3,22],[3,23,3,24],[3,25,3,26],[3,27,3,39],[3,1,3,2],[3,3,3,6],[3,7,3,11],[3,12,3,13],[3,14,3,15]]}
[]
[]
[]
[null,null,null,"Age",null,null,null,"Gender",null,null,null,null,"Aboriginality",null,"Language",null,"Education level",null,null,null,null,"Quintile of disadvantage",null,"Rurality",null,"Survey mode",null,"Cancer type (of those who had cancer)"]
[null,"Level","Name","18–34","35–54","55–74","75+","Woman or female","Man or male","Non-binary","Prefer to use a different term","Prefer not to answer","Aboriginal","Non Aboriginal","English","Other language","Less than Year 12 or equivalent","Completed Year 12 or equivalent","Trade or technical certificate or diploma","University degree","Postgraduate","Quintile 1: Most disadvantaged","Quintile 5: Least disadvantaged","Urban","Rural","Mail","Online","Attended clinic because have or have had cancer","Prostate","Breast","Bowel","Lung","Skin","Upper gastrointestinal","Gynaecological","Brain or spinal column","Head and neck","Blood","Other","The type of cancer is not known yet"]
[null,"NSW","NSW",2,12,52,34,50,49,0,0,0,2,96,84,15,33,13,28,14,10,16,22,72,28,68,32,83,15,21,6,8,7,4,6,2,6,20,5,0]
[null,"LHD","Central Coast",2,7,52,39,56,42,0,0,0,3,94,95,3,39,12,31,11,5,16,6,100,0,78,22,90,14,25,8,12,5,5,4,4,7,12,3,1]
[null,"LHD","Hunter New England",2,9,50,39,43,55,0,0,0,3,94,98,1,40,12,32,9,5,18,1,48,52,76,24,85,16,20,6,5,14,3,5,2,5,19,6,0]
[null,"LHD","Illawarra Shoalhaven",1,8,57,35,46,53,0,0,0,2,97,94,5,38,10,35,9,7,20,3,54,46,74,26,85,14,19,7,7,11,5,3,3,8,17,5,0]
[null,"LHD","Mid North Coast",1,6,53,40,43,56,0,1,0,2,96,98,1,39,13,30,10,6,33,0,0,100,78,22,88,26,18,6,8,9,4,3,1,7,14,4,0]
[null,"LHD","Murrumbidgee",1,2,56,40,50,50,0,0,0,4,95,100,0,60,9,13,9,4,10,0,0,100,82,18,92,8,25,18,15,3,11,7,0,3,2,7,0]
[null,"LHD","Nepean Blue Mountains",1,9,57,33,48,52,0,0,0,2,97,91,9,39,13,30,9,9,14,21,90,null,69,31,87,18,24,4,9,4,6,2,1,4,21,6,0]
[null,"LHD","Northern NSW",1,7,52,40,45,53,0,1,0,1,95,97,1,35,14,32,9,7,29,0,30,70,81,19,72,14,16,8,9,7,4,3,2,5,27,3,1]
[null,"LHD","Northern Sydney",3,13,54,31,49,49,0,0,0,1,97,79,20,14,13,30,25,16,1,72,97,3,55,45,84,19,21,2,5,4,4,4,2,12,23,3,1]
[null,"LHD","South Eastern Sydney",4,16,50,30,56,43,0,0,0,1,98,79,20,23,14,28,20,13,2,44,97,3,62,38,80,10,17,7,7,6,6,14,3,7,18,5,1]
[null,"LHD","South Western Sydney",2,12,54,32,50,49,0,0,0,1,96,67,32,43,16,28,7,4,30,7,93,7,68,32,83,13,21,7,9,6,6,6,1,5,21,3,1]
[null,"LHD","Southern NSW",0,6,54,40,49,50,0,0,0,1,96,95,4,37,15,30,9,8,4,0,0,100,77,23,89,9,22,11,8,7,5,3,2,1,27,5,0]
[null,"LHD","St Vincent's Health Network",4,16,47,33,44,54,1,0,0,2,97,89,11,22,13,18,23,24,6,53,81,19,61,39,82,17,18,9,6,7,7,0,2,2,27,5,0]
[null,"LHD","Sydney",3,15,55,28,49,50,0,0,0,0,98,69,30,24,13,26,20,15,10,39,98,2,59,41,69,4,13,8,5,1,3,1,1,0,61,2,1]
[null,"LHD","Western NSW",1,7,50,41,43,54,0,0,0,5,91,95,2,42,13,26,8,7,23,0,0,99,76,24,80,22,22,8,8,7,4,3,1,1,20,3,0]
[null,"LHD","Western Sydney",2,18,51,29,56,43,0,0,0,2,97,69,29,29,15,26,17,10,17,25,98,2,68,32,83,11,27,3,11,11,2,9,1,4,16,5,0]
[null,"Facility","Armidale",0,15,49,36,55,43,0,0,0,3,95,98,1,36,11,31,8,13,15,0,1,100,73,27,78,14,34,16,7,9,7,1,0,0,9,3,0]
[null,"Facility","Bankstown-Lidcombe",2,15,48,35,55,43,0,1,1,1,92,47,50,41,19,19,14,4,58,4,100,0,72,28,76,7,36,12,11,1,10,1,0,2,20,2,1]
[null,"Facility","Bathurst",1,7,51,41,43,53,1,1,0,3,96,99,0,39,12,30,9,7,16,1,1,100,76,24,71,18,13,6,4,5,8,3,2,0,40,0,0]
[null,"Facility","Blacktown",1,14,54,30,58,39,0,0,0,1,95,70,27,37,13,25,14,7,14,16,98,null,72,28,81,13,32,7,15,4,4,5,1,4,13,3,0]
[null,"Facility","Bourke Street",1,6,50,43,56,43,0,0,0,1,98,93,5,50,11,21,10,6,1,0,0,100,78,22,88,15,30,21,3,7,2,2,0,2,16,3,0]
[null,"Facility","Calvary Mater",2,9,48,41,38,60,0,0,0,3,94,97,2,39,12,34,9,5,6,2,72,28,75,25,87,17,18,4,5,17,2,3,1,7,21,5,0]
[null,"Facility","Campbelltown",0,10,56,33,54,45,0,0,0,1,98,92,8,36,12,34,12,5,4,15,83,17,71,29,94,19,31,6,6,14,8,7,0,1,3,4,0]
[null,"Facility","Chris O'Brien Lifehouse‡",6,17,52,25,62,38,0,0,0,1,99,80,19,22,13,24,22,19,10,38,97,3,55,45,87,14,26,5,8,3,3,12,2,12,7,9,0]
[null,"Facility","Coffs Harbour",1,7,53,39,41,58,0,1,0,2,97,97,2,37,12,33,11,6,31,0,0,100,76,24,85,29,14,4,10,8,5,4,2,7,13,5,0]
[null,"Facility","Concord",1,15,55,30,54,45,0,0,0,0,98,62,36,28,12,26,20,14,13,40,98,null,63,37,77,4,20,13,9,1,4,2,1,0,42,4,2]
[null,"Facility","Dubbo",1,7,45,47,50,46,0,0,0,6,88,94,3,44,14,21,8,8,30,0,0,100,77,23,78,14,24,13,7,8,5,2,1,0,24,2,1]
[null,"Facility","Eurobodalla Community Health",0,3,57,40,48,51,0,0,0,1,96,96,4,33,16,33,8,9,0,0,0,100,75,25,89,7,23,8,9,7,7,4,2,0,27,7,0]
[null,"Facility","Gosford",1,7,51,40,55,44,0,0,0,2,95,96,3,39,13,30,12,5,9,8,100,0,77,23,94,15,25,8,13,5,4,5,4,8,7,3,2]
[null,"Facility","Grafton",0,5,54,41,46,52,0,0,0,0,96,97,0,43,9,28,6,8,82,0,0,100,80,20,65,7,26,9,6,6,2,4,4,0,30,4,4]
[null,"Facility","Griffith",3,0,45,53,50,50,0,0,0,3,95,100,0,68,8,13,5,3,5,0,0,100,83,18,93,6,25,19,16,3,9,9,0,3,3,6,0]
[null,"Facility","John Hunter",0,15,55,30,65,34,0,0,0,3,93,97,1,32,21,32,4,7,15,1,66,34,72,28,87,8,0,4,0,0,2,49,12,0,0,24,2]
[null,"Facility","Lismore",1,8,53,38,39,59,0,0,0,0,96,98,0,33,11,32,11,9,26,0,0,100,84,16,78,18,14,4,8,10,3,2,3,8,27,2,1]
[null,"Facility","Liverpool",3,13,54,31,48,52,0,0,0,2,96,63,38,46,17,27,4,3,33,5,95,5,66,34,80,12,14,7,9,4,5,7,2,8,29,3,1]
[null,"Facility","Manning",1,7,53,39,47,51,0,1,0,3,94,98,0,43,13,30,7,5,96,0,0,100,79,21,85,11,29,14,7,7,4,2,2,1,17,5,0]
[null,"Facility","Nepean",1,9,57,33,48,52,0,0,0,2,97,91,9,39,13,30,9,9,14,21,90,10,69,31,87,18,24,4,9,4,6,2,1,4,21,6,0]
[null,"Facility","Orange",2,7,55,36,37,60,0,0,0,5,92,95,3,41,13,29,9,5,19,0,0,100,76,24,86,31,23,5,10,8,3,3,1,3,10,5,1]
[null,"Facility","Port Macquarie",0,6,54,40,46,54,0,0,0,1,96,98,1,41,13,27,10,6,35,0,0,100,81,19,92,23,21,8,7,9,3,2,1,6,16,3,1]
[null,"Facility","Prince of Wales",3,16,53,27,48,51,0,0,0,0,99,76,23,18,17,25,23,15,1,40,98,2,58,42,84,11,16,8,6,5,7,7,4,10,20,5,1]
[null,"Facility","Riverina Cancer Care‡",1,8,52,39,42,57,0,0,0,3,94,98,1,53,8,26,9,3,13,0,0,100,80,20,94,18,16,9,12,8,3,4,1,1,23,6,1]
[null,"Facility","Royal Hospital for Women",16,25,41,18,98,1,0,0,0,2,97,84,15,16,7,27,28,21,3,41,91,9,56,44,44,0,0,0,0,0,0,96,0,0,0,2,2]
[null,"Facility","Royal North Shore",3,13,54,31,49,49,0,0,0,1,97,79,20,14,13,30,25,16,1,72,97,3,55,45,84,19,21,2,5,4,4,4,2,12,23,3,1]
[null,"Facility","Royal Prince Alfred",5,15,55,25,43,56,0,0,0,1,97,76,23,21,15,27,20,17,8,38,98,2,55,45,59,4,4,2,0,2,1,0,0,1,86,0,0]
[null,"Facility","Shoalhaven",1,5,57,38,51,48,0,0,0,2,96,97,2,39,12,33,9,5,23,0,1,99,79,21,83,10,28,7,9,10,3,4,2,7,13,6,0]
[null,"Facility","South East Regional",0,12,53,35,43,56,0,0,0,0,95,97,2,29,16,36,9,8,15,0,0,100,80,20,90,6,11,3,13,8,6,3,3,2,39,5,0]
[null,"Facility","St George",1,11,53,35,48,51,0,0,0,1,98,76,23,30,13,34,13,9,5,37,99,null,70,30,90,12,20,6,10,7,5,6,4,6,20,4,1]
[null,"Facility","St Vincent's",4,16,47,33,44,54,1,0,0,2,97,89,11,22,13,18,23,24,6,53,81,19,61,39,82,17,18,9,6,7,7,0,2,2,27,5,0]
[null,"Facility","Sutherland",2,13,42,44,59,39,0,0,0,0,95,91,7,34,11,31,13,7,1,85,100,0,69,31,86,5,28,9,5,6,5,5,4,1,20,13,0]
[null,"Facility","Sydney Adventist‡",0,6,43,50,46,53,0,0,0,0,99,94,5,19,11,29,24,16,1,81,96,3,66,34,94,20,25,5,3,7,5,5,0,2,21,7,0]
[null,"Facility","Tamworth",2,6,53,39,50,49,0,0,0,3,95,98,1,46,12,27,10,3,15,0,0,100,79,21,82,15,23,6,5,10,5,3,1,4,20,8,0]
[null,"Facility","The Tweed",1,7,51,41,52,45,0,1,0,3,95,96,2,35,20,32,7,3,14,0,79,21,78,22,65,11,16,14,10,4,8,4,2,1,26,3,1]
[null,"Facility","Westmead",2,16,50,32,48,51,0,0,0,2,97,70,28,28,16,28,17,10,18,26,97,3,69,31,87,12,16,2,11,15,2,11,2,5,19,6,0]
[null,"Facility","Westmead Breast Cancer Institute",5,36,51,7,98,1,0,0,0,0,98,59,40,21,16,22,24,16,13,35,99,1,58,42,65,0,96,0,1,0,0,1,0,0,1,0,0]
[null,"Facility","Wollongong",1,10,57,32,43,57,0,0,0,2,97,92,7,38,8,36,9,8,18,5,91,9,71,29,86,17,14,7,6,11,7,3,4,8,20,4,0]
[null,"Facility","Wyong",2,7,57,34,61,38,0,0,0,5,91,94,3,39,10,34,10,5,41,0,100,0,80,20,75,6,28,11,7,6,7,2,1,0,29,1,0]
[null,"Facility","Young",0,6,71,24,50,50,0,0,0,6,94,100,0,50,12,15,15,6,18,0,0,100,82,18,91]
[]
[null,"‡ Private facility."]
[null,"Notes:"]
[null,"Results for respondent characteristics are weighted."]
[null,"Results for respondent characteristics may not add up to 100% due to rounding and missing responses. "]
[null,"Respondent characteristics were obtained from both survey questionnaire and administrative data. For age, missing values were filled in using administrative data. Missing data for other patient characteristics were included as a \nseparate category but not reported in this table."]
[null,"See the technical supplement to the Outpatient Cancer Clinics Survey 2021 for more information on the representativeness of the survey cohort of the eligible population."]
[null,"Griffith Community Health Centre and Griffith Base Hospital were combined as Griffith Base Hospital; and Bega Valley Community Health and South East Regional Hospital were combined as South East Regional Hospital."]

{"sheet":"Summary 2021","index":4,"n_rows":68,"n_cols":66,"rows_kept":68,"cut":false,"hidden":false,"merged":[[2,23,2,62],[3,5,3,19],[58,21,58,22],[59,21,59,22],[63,1,63,3],[64,1,64,3],[65,1,65,3],[66,1,66,3],[67,1,67,3],[2,5,2,19]]}
[]
[]
[null,null,null,null,null,"Local health districts",null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,"Facilities"]
[null,null,null,null,null,"Standardised comparisons have not been made at LHD level and therefore LHD results are not flagged as significantly higher or lower than the NSW result."]
[null,null,null,null,"NSW","Central Coast","Hunter New England","Illawarra Shoalhaven","Mid North Coast","Murrumbidgee","Nepean Blue Mountains","Northern NSW","Northern Sydney","South Eastern Sydney","South Western Sydney","Southern NSW","St Vincent's Health Network","Sydney","Western NSW","Western Sydney",null,"Minimum hospital result","Maximum hospital result","Armidale","Bankstown-Lidcombe","Bathurst","Blacktown","Bourke Street","Calvary Mater","Campbelltown","  Chris O'Brien Lifehouse ‡","Coffs Harbour","Concord","Dubbo","Eurobodalla Community Health","Gosford","Grafton","  Griffith†","John Hunter","Lismore","Liverpool","Manning","Nepean","Orange","Port Macquarie","Prince of Wales","  Riverina Cancer Care ‡","Royal Hospital for Women","Royal North Shore","Royal Prince Alfred","Shoalhaven","South East Regional","St George","St Vincent's","Sutherland","  Sydney Adventist  ‡","Tamworth","The Tweed","Westmead","Westmead Breast Cancer Institute","Wollongong","Wyong","  Young†"]
[null,"Question","Response",null,8323,337,1033,660,611,74,289,609,269,720,647,324,217,500,638,597,null,null,null,104,181,148,215,82,308,250,229,266,260,235,156,215,99,40,71,235,216,243,289,255,345,219,235,111,269,240,344,86,263,217,127,310,307,275,248,134,316,122,34,null,"Count","Count"]
[null,"Overall satisfaction and outcomes"]
[null,"Overall, how would you rate the care you received from the clinic?","Very good",null,85,86,89,89,86,95,88,88,87,85,83,89,85,79,86,80,null,67,97,88,67,90,80,83,90,93,86,83,73,85,91,86,89,97,93,92,82,89,88,85,90,89,94,78,87,85,88,93,83,85,80,97,85,83,79,82,89,89,"91*",null,2,1]
[null,"Overall, how would you rate the health professionals who treated you?","Very good",null,87,88,90,90,87,93,88,87,88,86,83,90,87,85,86,84,null,71,95,85,71,92,83,89,92,92,85,85,80,84,90,86,88,95,93,90,83,89,88,86,90,86,93,84,88,89,89,90,85,87,87,95,81,82,85,82,90,92,"91*",null,1,0]
[null,"If asked about your clinic experience by friends and family, how would you respond?","Would speak highly",null,92,93,94,93,93,99,95,91,92,90,88,92,93,89,90,89,null,79,100,89,79,92,93,86,95,98,94,91,87,89,93,92,90,97,96,94,86,92,95,90,94,91,94,86,92,91,94,95,90,93,87,98,91,87,88,89,93,94,"100*",null,1,0]
[null,"Experienced a complication (derived measure)","Had complication",null,17,22,13,18,18,14,22,14,20,14,21,13,13,10,13,18,null,6,25,11,17,9,18,12,14,18,20,19,11,13,12,25,12,"20*",13,16,23,16,22,15,17,16,12,7,20,9,16,16,13,13,13,13,12,11,18,18,19,13,6,null,0,0]
[null,"Was the impact of this complication or problem...?","Very serious",null,13,10,16,13,10,"",16,14,11,12,13,"9*","","13*",13,12,null,8,20,"","","","17*","","17*","13*","20*",10,"","19*","",8,"","","","17*","10*","19*",16,"8*",9,"11*","","",11,"",11,"","18*","","","13*","14*","","9*","",14,"","",null,0,0]
[null,"In the past three months, have you gone to an emergency department because of complications related to the care you received?","Yes",null,6,6,5,4,8,8,7,7,8,5,6,6,8,4,5,7,null,0,14,3,7,6,9,4,6,7,5,10,7,5,5,7,4,"14*","0*",8,6,8,7,4,5,7,7,"0*",8,2,3,10,6,8,3,4,3,6,7,3,4,4,"0*",null,0,0]
[null,"Compassion respect and kindness"]
[null,"Were you treated with respect and dignity during your appointment?","Yes, always",null,97,97,97,99,96,"100*",98,97,97,96,96,97,95,96,96,95,null,91,100,97,91,96,95,94,97,99,96,94,96,95,97,97,96,"100*","100*",98,96,98,98,96,99,97,98,92,97,97,99,99,97,95,97,99,96,94,96,95,98,98,"100*",null,0,0]
[null,"Were the reception staff polite and courteous?","Yes, definitely",null,94,94,97,97,97,96,95,96,93,92,94,98,93,88,96,90,null,80,100,97,93,99,92,95,97,99,94,96,83,96,98,93,99,92,99,96,92,97,95,95,97,91,98,88,93,92,96,"100*",93,93,94,98,98,95,91,80,97,96,"100*",null,2,0]
[null,"Were the health professionals kind and caring towards you?","Yes, always",null,95,96,96,96,95,"100*",96,94,95,95,93,96,93,94,94,95,null,89,100,94,89,97,95,95,97,97,93,93,92,93,96,96,95,"100*",97,95,93,97,96,94,97,96,97,93,95,97,96,98,94,93,96,99,93,93,95,94,95,98,"100*",null,0,0]
[null,"Did a health professional discuss your worries or fears with you?","Yes, completely",null,65,64,76,65,66,"",62,60,65,64,64,"72*","58*",65,59,66,null,54,81,"","58*","54*","64*","",81,77,"57*","63*","68*","60*","81*","63*","","","","60*","60*","66*",62,"61*",70,"61*","77*","65*",65,"62*",71,"","72*","58*","64*",77,"67*","57*","65*","72*",61,"","",null,0,0]
[null,"Were your cultural or religious beliefs respected by the clinic staff?","Yes, always",null,93,92,96,93,92,"",98,93,90,94,89,95,93,94,90,93,null,82,100,"100*",89,"93*",95,"",97,95,94,90,92,88,"93*",93,"89*","","",93,87,88,98,90,94,96,99,"82*",90,96,89,"",95,93,"91*",99,96,96,92,92,95,"90*","",null,0,0]
[null,"Treated unfairly (derived measure)","Not treated unfairly",null,98,98,100,99,98,"100*",99,99,97,98,99,98,99,99,98,97,null,95,100,99,95,99,97,97,100,100,97,96,99,97,98,98,99,"100*","100*",98,99,99,99,99,99,99,98,95,97,99,98,"100*",99,99,97,100,100,99,97,96,99,99,"",null,0,0]
[null,"Trust and confidence"]
[null,"Did you have confidence and trust in the health professionals?","Yes, definitely",null,88,87,89,90,89,97,89,88,91,88,87,90,88,90,90,84,null,81,97,90,82,93,82,91,90,91,87,86,87,87,91,86,88,97,90,92,87,87,89,90,91,90,94,81,91,94,91,87,89,88,90,94,83,83,85,83,90,91,97,null,0,0]
[null,"Involvement in decision-making"]
[null,"Were you involved, as much as you wanted to be, in decisions about your care and treatment?","Yes, definitely",null,79,81,83,80,79,79,75,80,81,81,78,85,76,80,79,77,null,70,91,82,72,73,75,82,84,88,76,77,75,80,86,81,82,"70*",85,83,75,84,75,81,82,83,86,80,81,84,81,86,78,76,82,87,78,75,77,80,79,79,"91*",null,0,0]
[null,"When making decisions about your treatment, did a health professional at the clinic inform you about different treatment options?","Yes, always",null,77,78,81,77,80,"81*",77,70,73,80,78,76,75,74,74,76,null,68,85,81,70,72,72,"84*",83,82,72,82,69,77,76,79,"77*","","85*",70,77,81,77,73,78,81,85,77,73,80,76,"69*",79,75,83,79,71,68,75,85,78,"75*","",null,0,0]
[null,"Did a health professional at the clinic tell you about the risks and benefits of the treatment options?","Yes, always",null,82,79,86,83,83,"88*",84,74,82,86,83,81,81,83,79,81,null,69,92,"76*",82,77,79,92,89,88,77,82,79,79,75,79,"77*","","85*",77,81,83,84,79,86,86,87,82,82,87,81,"80*",88,81,85,83,77,69,81,84,84,"79*","",null,0,0]
[null,"Do you have a written care plan for your current or ongoing care?","Yes",null,39,45,39,37,42,"28*",38,35,44,33,44,33,39,33,34,43,null,23,51,"37*",37,26,37,"29*",45,44,36,41,37,28,32,45,"35*","","35*",36,45,31,38,42,43,32,39,"32*",44,28,32,"39*",31,39,"40*",51,23,34,45,"46*",40,"48*","",null,1,0]
[null,"Were you asked about your preferences for care and treatment when developing this plan?","Yes",null,82,79,86,80,85,"","84*",89,"73*",85,79,91,"73*",80,85,77,null,73,97,"","91*","","74*","",83,"75*","85*",92,"80*",97,"","80*","","","",89,"78*",93,"84*","82*",78,"87*",91,"","73*","82*","81*","","83*","73*","",84,95,"87*","75*",97,"79*","77*","",null,0,0]
[null,"At your November appointment, did the health professionals review your care plan with you?","Yes",null,88,87,89,87,87,"","84*",79,92,94,90,88,"78*",81,90,92,null,77,98,"",97,"","88*","",88,90,"88*",90,"84*","","",87,"","","","77*","88*","85*","84*",86,85,94,96,"",92,"","81*","",98,"78*","",90,95,"80*",94,"",90,"","",null,0,0]
[null,"Timely and coordinated care"]
[null,"How well organised was the care you received from the clinic?","Very well organised",null,84,88,87,89,87,97,87,82,84,84,83,87,82,76,84,80,null,69,97,89,74,88,81,80,89,93,79,87,69,83,91,87,86,97,91,87,80,88,87,83,87,87,91,79,84,82,88,87,83,82,83,95,80,74,79,78,90,89,97,null,2,2]
[null,"How would you rate how well the health professionals worked together?","Very good",null,77,77,80,81,77,87,81,76,80,79,76,83,76,73,77,74,null,64,90,82,64,76,69,"77*",83,86,74,75,69,79,83,76,83,"90*","79*",78,75,78,81,76,79,80,84,79,80,78,79,90,75,76,80,90,67,70,76,74,82,82,"82*",null,1,1]
[null,"How long after the scheduled appointment time did your appointment actually start?","Within 30 mins",null,87,89,90,94,93,88,93,85,86,81,89,91,89,77,90,79,null,63,96,95,86,89,89,89,91,93,82,92,78,90,92,90,89,"86*",91,89,88,91,93,91,95,81,92,81,86,76,91,92,79,89,85,96,86,79,78,63,96,87,"90*",null,6,3]
[null,"Were you told how long you had to wait?","Yes",null,29,24,32,36,31,"54*",36,32,22,28,29,48,23,21,37,24,null,19,53,"38*",31,37,27,"53*",35,32,25,26,22,36,51,21,"53*","","28*",36,27,32,36,37,36,31,37,"34*",22,20,36,"38*",19,23,"33*",40,21,23,23,25,36,"33*","",null,0,2]
[null,"During this appointment, did the health professionals know enough about your medical history?","Yes, definitely",null,80,77,82,79,78,93,76,73,80,83,82,85,74,84,77,79,null,71,94,81,82,80,73,85,85,89,80,75,84,77,84,79,82,92,"73*",72,80,81,76,75,80,83,90,81,80,83,80,88,84,74,81,88,76,71,82,78,79,73,94,null,0,0]
[null,"Effective communication"]
[null,"Did the health professionals explain things in a way you could understand?","Yes, always",null,90,88,91,92,90,96,90,87,91,89,89,92,90,90,89,88,null,82,97,97,84,91,85,86,93,96,86,89,88,88,95,87,92,95,97,90,88,92,90,90,91,89,93,91,91,93,90,93,89,90,89,95,83,82,89,90,93,89,97,null,0,0]
[null,"Did you have enough time to discuss your health issues with the health professionals you saw?","Yes, definitely",null,87,87,88,90,90,90,88,84,85,89,89,89,82,85,89,83,null,80,96,82,82,92,83,83,90,96,86,90,81,88,93,87,81,"90*",93,86,88,87,88,88,91,93,94,85,85,90,89,90,85,82,83,90,82,83,84,80,90,86,"91*",null,0,0]
[null,"Did a health professional at the clinic explain what would be done during your treatment in a way you could understand?","Yes, completely",null,88,87,91,89,88,93,88,91,89,89,88,90,82,87,90,84,null,82,96,90,82,93,88,"",92,93,84,88,85,90,94,87,"86*","",94,92,88,95,88,88,87,89,96,"",89,88,87,94,88,82,"83*",89,83,90,83,"89*",91,88,"",null,0,0]
[null,"Did a health professional at the clinic explain the next steps of your care and treatment in a way you could understand?","Yes, completely",null,82,81,84,85,82,82,78,80,79,85,81,83,78,86,81,81,null,75,91,79,80,77,77,85,87,88,80,81,82,82,81,81,82,"78*",86,83,78,79,78,82,84,85,88,82,79,91,83,85,86,78,86,87,78,75,82,88,86,79,"88*",null,0,0]
[null,"Did a health professional at the clinic tell you about possible side effects of your treatment?","Yes, completely",null,74,66,80,72,75,"82*",74,72,69,80,77,79,"67*",69,76,76,null,63,85,"80*","80*","78*",76,"",83,83,"65*",78,70,79,"79*","67*","64*","","83*",79,74,"72*",74,74,72,81,85,"",69,"68*",68,"74*",75,"67*","74*",75,68,66,75,"84*",75,"63*","",null,0,0]
[null,"Were you given enough information about how to manage the side effects of your treatment?","Yes, completely",null,73,71,81,74,71,"84*",63,70,73,75,75,78,"66*",70,73,74,null,59,85,"83*","74*","80*",72,"",85,82,"63*",76,"67*","68*","81*",73,"59*","","83*",79,73,76,63,73,66,"71*",80,"",73,"74*",69,"72*",77,"66*","74*",77,64,63,74,"82*",77,"67*","",null,0,0]
[null,"In your opinion, were the health professionals open with you about this complication or problem?","Yes, completely",null,65,"56*","70*",72,63,"","56*","61*","59*","53*","74*","80*","","64*","68*","65*",null,48,76,"","","","50*","","70*","76*","64*","61*","","","","54*","","","","66*","76*","","56*","67*","67*","48*","","","59*","","66*","","56*","","","68*","73*","","71*","","75*","","",null,0,0]
[null,"Did a health professional at the clinic tell you about side effects of this medication to watch for?","Yes, completely",null,72,73,75,75,75,"","70*",73,"56*",73,82,"70*","57*",71,76,74,null,56,87,"","66*","","73*","","74*",87,"61*","75*","76*","83*","","74*","","","","80*","84*","76*","70*","73*","75*","74*","65*","","56*","64*",84,"","78*","57*","","69*","84*","60*","74*","","69*","","",null,0,0]
[null,"Did a health professional at the clinic explain the purpose of this medication in a way you could understand?","Yes, completely",null,87,90,89,88,88,"",86,82,"81*",88,91,"82*","81*",88,87,87,null,77,99,"",88,"","81*","",89,99,"82*",88,89,"86*","",90,"","","","85*",90,"84*",86,86,88,94,87,"","81*","86*",85,"",81,"81*","",85,91,"77*",91,"",89,"","",null,0,0]
[null,"Clear information"]
[null,"Did you ever receive conflicting information about your condition or treatment from the health professionals?","No",null,90,92,92,92,91,94,92,92,88,90,88,94,94,90,93,86,null,82,97,92,82,96,83,94,93,93,85,88,89,90,93,90,96,97,93,95,87,92,92,93,93,90,94,93,88,91,92,95,86,94,91,94,92,88,88,84,91,96,"88*",null,0,0]
[null,"Were you told who to contact if you were worried about your condition or treatment after your appointment?","Yes",null,85,87,89,86,85,92,86,78,88,82,84,82,81,80,82,85,null,74,97,86,80,81,86,83,92,93,85,83,82,79,80,88,74,"91*",97,81,81,87,86,86,87,84,84,76,88,78,83,85,81,81,86,86,79,75,84,92,87,86,"94*",null,0,0]
[null,"Did a health professional at the clinic give your family or someone close to you enough information to help care for you at home?","Yes, completely",null,63,57,70,60,60,"58*",58,61,60,65,67,70,"65*",61,67,60,null,48,84,"84*",68,"64*",59,"71*",72,70,60,64,62,69,"68*",59,"56*","","",63,66,69,58,66,56,68,69,"60*",60,"59*",61,"71*",62,"65*","67*",65,59,60,62,"48*",59,"50*","",null,0,0]
[null,"Did a staff member at this clinic ask you if you smoked/used tobacco?","Yes",null,55,55,61,60,59,"56*",62,53,42,54,59,46,48,39,59,58,null,36,70,"48*",53,48,62,"55*",64,61,52,60,42,59,38,58,"45*","61*","70*",55,60,59,62,64,58,56,60,"52*",42,36,63,"50*",54,48,50,46,50,52,55,70,59,"47*","",null,1,0]
[null,"Safe comfortable environment"]
[null,"How comfortable was the waiting area?","Very comfortable",null,46,55,53,48,48,"47*",39,44,40,47,33,51,51,33,53,42,null,20,69,"59*",34,54,48,"60*",51,35,59,54,29,69,43,61,"59*","36*","38*",57,33,64,39,38,41,51,65,32,40,37,52,"56*",58,51,21,53,56,20,41,33,44,35,"64*",null,6,7]
[null,"How comfortable was the treatment area?","Very comfortable",null,59,64,65,65,62,"64*",62,63,55,59,52,65,58,43,61,51,null,37,77,68,48,61,56,"61*",64,60,63,62,37,72,65,66,77,"60*","53*",69,50,72,62,52,62,65,73,48,55,48,66,"72*",58,58,50,74,64,50,51,37,64,58,"70*",null,4,5]
[null,"How clean was the treatment area?","Very clean",null,88,93,91,94,93,97,90,89,91,89,85,93,90,78,93,79,null,70,100,97,73,96,81,90,90,94,91,92,71,94,94,93,92,95,85,93,84,97,90,89,93,91,97,85,91,84,97,94,86,90,90,98,92,82,80,70,92,92,"100*",null,5,3]
[null,"Were you given enough privacy when being examined or treated?","Yes, always",null,97,95,97,97,97,"100*",99,95,96,97,96,95,95,97,96,96,null,93,100,98,94,98,97,93,96,99,98,97,96,95,98,95,97,"100*",99,97,95,99,99,95,97,98,98,94,96,98,98,94,97,95,94,98,97,93,96,95,96,95,"100*",null,0,0]
[null,"Were you given enough privacy when discussing your condition or treatment?","Yes, always",null,95,94,95,97,96,96,96,93,94,95,95,93,93,96,95,95,null,89,99,90,89,99,95,91,95,98,96,95,95,95,95,95,96,97,99,93,95,97,96,93,96,96,97,92,94,97,98,90,95,93,90,96,95,91,96,93,96,92,94,null,0,0]
[null,"Issues with parking (derived measure)","Didn't have issues with parking",null,58,77,61,76,69,"82*",70,43,64,48,46,82,41,32,62,66,null,17,93,"57*",21,56,60,"57*",51,75,34,91,30,52,90,78,"62*","","73*",58,38,78,70,73,45,40,66,"49*",64,34,81,93,57,41,"59*",89,83,17,68,"63*",72,74,"",null,9,12]
[]
[null,"* Interpret with caution. Result will have greater variability when there are fewer respondents to a question. These results are excluded from being highlighted as significantly different to NSW.",null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,"Count",null,0,0,0,0,0,0,2,1,1,0,2,2,2,1,0,0,1,0,4,0,1,1,0,2,0,0,0,2,1,1,0,0,8,1,0,0,0,2,1,0]
[null,"† Interpret with caution. Facility response rate 20% or higher and number of respondents between 30 and 49.",null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,"Count",null,0,6,0,0,0,0,1,1,0,8,0,0,0,0,0,0,0,2,0,0,0,1,1,0,0,0,4,0,0,1,1,1,0,2,6,2,4,0,0,0]
[null,"‡ Private facility."]
[]
[null,"Notes:"]
[null,"A facility is noted as having a result that is significantly higher or lower than the NSW result for a question after differences in patient characteristics (age, gender, education level, language spoken at home and cancer type/non-cancer patient) have been taken into account. Therefore, when a facility is flagged as having a significantly higher or lower result than the NSW result, this reflects differences in patient experiences rather than differences that can be explained by a facility’s patient mix."]
[null,"Counts of differences are not comparable across facilities as a different number of questions may be compared for each facility."]
[null,"Descriptive results are provided without comparison with NSW for all questions regarding complications. This is because patients who have more complex conditions are more likely to experience complications, and comparisons have not been adjusted for patient complexity. For other measures not compared, there was no substantial facility variation, or results were near 100% and the method resulted in no valid comparisons. BHI uses a common standardised comparison method for all measures and does not consider the different mix of patient characteristics for individual measures in order to guarantee that there is enough hospital variation to allow comparison with the NSW results."]
[null,"Facilities with fewer than 30 respondents do not have sufficient volumes for public reporting and their data are not presented in the data tables. However, data from these facilities do contribute to LHD and NSW results. Further, the three private facilities are not included in the LHD results but are part of the NSW total. "]
[null,"Griffith Community Health Centre and Griffith Base Hospital were combined as Griffith Base Hospital; and Bega Valley Community Health and South East Regional Hospital were combined as South East Regional Hospital."]

{"sheet":"Comparison with 2020 survey","index":5,"n_rows":67,"n_cols":62,"rows_kept":67,"cut":false,"hidden":false,"merged":[[67,0,67,2],[68,0,68,2],[65,1,65,2],[64,1,64,2],[63,1,63,2],[3,61,4,61],[56,1,57,1],[62,1,62,2],[61,1,61,2],[2,5,2,19],[2,21,2,58],[3,60,4,60]]}
[]
[]
[null,null,null,null,null,"Local health districts",null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,"Facilities"]
[null,null,null,null,"NSW","Central Coast","Hunter New England","Illawarra Shoalhaven","Mid North Coast","Murrumbidgee","Nepean Blue Mountains","Northern NSW","Northern Sydney","South Eastern Sydney","South Western Sydney","Southern NSW","St Vincent's Health Network","Sydney","Western NSW","Western Sydney",null,"  Armidale","Bankstown-Lidcombe","Bathurst","Blacktown","Bourke Street","Calvary Mater","Campbelltown","  Chris O'Brien Lifehouse ‡","Coffs Harbour","  Concord","Dubbo","Eurobodalla Community Health","Gosford","Grafton","John Hunter","  Lismore†","Liverpool","Manning","Nepean","Orange","Port Macquarie","Prince of Wales","  Riverina Cancer Care ‡","Royal Hospital for Women","Royal North Shore","Royal Prince Alfred","Shoalhaven","  South East Regional †","St George","St Vincent's","Sutherland","  Sydney Adventist  ‡","Tamworth","The Tweed","Westmead","Westmead Breast Cancer Institute","Wollongong","  Wyong†",null,"Count declined (hospitals)","Count improved (hospitals)"]
[null,"Question","Response"]
[null,"Overall satisfaction and outcomes"]
[null,"Overall, how would you rate the care you received from the clinic?","Very good",null,-1,-2,-4,-2,-3,3,1,-1,4,-3,1,-1,-5,-9,-2,-1,null,-5,-5,6,-5,-1,-4,2,1,-7,-12,-2,-2,-3,-2,11,3,2,-3,1,-5,0,-2,1,-6,4,-5,-5,1,-2,-5,-10,3,-6,-5,-2,6,0,-2,null,9,3]
[null,"Overall, how would you rate the health professionals who treated you?","Very good",null,-1,-3,-1,1,-2,4,0,-3,2,-4,-3,1,-2,-6,1,0,null,-8,-6,6,-4,3,1,2,-1,-4,-9,-1,1,-4,-2,13,0,-4,-5,0,0,-1,-4,-1,-8,2,-2,-1,-1,-3,-2,-4,2,-6,-9,0,12,2,-1,null,6,3]
[null,"If asked about your clinic experience by friends and family, how would you respond?","Would speak highly",null,-1,-2,-1,-2,-1,5,1,-3,1,-4,-2,-3,0,-3,-1,-1,null,-9,-10,3,3,-3,0,5,-2,-2,-5,-3,-4,-2,-4,14,-1,-3,-6,1,-1,0,-2,-2,-6,1,-1,-3,-1,-4,0,-6,3,-3,-5,-3,3,-1,1,null,7,2]
[null,"Experienced a complication (derived measure)","Had complication",null,4,8,3,5,3,4,11,3,11,2,6,0,6,-1,2,3,null,2,5,-1,4,-5,4,0,3,8,-1,2,-4,10,4,-8,4,8,6,11,2,-2,4,1,-3,11,-2,4,10,1,6,-6,-4,-1,0,2,3,5,2,null,8,2]
[null,"Was the impact of this complication or problem...?","Very serious",null,1,4,3,-8,-8,"","8*",2,"",-2,2,"1*","","4*","-1*",1,null,"","","","-9*","","7*","2*","-1*","-11*","","","",1,"","","9*","-1*","","8*","2*",-6,"-4*","","","","","-8*","","5*","","","3*","-4*","","2*","","-8*","",null,0,1]
[null,"In the past three months, have you gone to an emergency department because of complications related to the care you received?","Yes",null,1,3,1,0,1,3,2,1,2,1,2,1,5,-1,1,1,null,-2,1,1,3,-1,2,1,-1,4,2,-2,-1,3,-1,"-10*",1,2,5,2,2,-2,2,1,"-2*",2,-4,1,7,2,5,-6,-3,-3,1,1,0,0,2,null,2,1]
[null,"Compassion, respect and kindness"]
[null,"Were you treated with respect and dignity during your appointment?","Yes, always",null,-1,0,-1,1,-1,"2*",-1,-2,-1,-1,1,-1,-2,0,-2,0,null,"-3*",-5,2,-1,1,-1,1,-1,-3,1,-3,"-3*",0,-2,"6*",-1,2,0,-1,-2,0,-2,0,-6,-1,-1,0,0,0,-2,2,0,-1,-3,0,3,2,-1,null,2,0]
[null,"Were the reception staff polite and courteous?","Yes, definitely",null,0,-2,0,-1,-1,"-4*",0,-1,2,0,1,0,0,-3,-1,0,null,-2,2,0,4,0,-1,1,-1,-1,-5,-2,1,-2,3,7,-2,0,-3,0,-2,-1,-3,1,-3,2,-1,-2,"0*",6,0,-3,0,0,-2,-2,-4,0,-3,null,1,2]
[null,"Were the health professionals kind and caring towards you?","Yes, always",null,-1,0,-2,-1,0,"0*",0,-3,-1,-1,0,-1,-1,-2,-2,2,null,-4,-5,4,1,-2,-1,1,-4,0,-2,-4,-1,-1,-3,4,-2,0,-1,0,-3,0,-2,-1,-4,-1,-2,-2,-1,-1,-1,1,1,-4,-3,1,7,0,1,null,1,1]
[null,"Did a health professional discuss your worries or fears with you?","Yes, completely",null,-3,-4,2,-5,6,"","-6*",-4,"6*",-2,-6,"3*","-12*",-3,-2,3,null,"","-12*","-9*","-2*","","6*",0,"-18*","3*","1*","","8*","-8*","","","-4*","-7*","-13*","-6*","-4*","9*","-11*","2*","-15*","6*","-8*",2,"","13*","-12*","7*","9*","-1*","-4*","1*","19*",-9,"",null,1,0]
[null,"Were your cultural or religious beliefs respected by the clinic staff?","Yes, always",null,-3,-6,0,-4,-6,"",1,-6,-5,-4,-5,"-5*","-7*",-3,-7,-4,null,"3*",-5,"",0,"",1,-1,1,"-10*",-4,"-12*","",-5,"","","-7*",-6,-11,1,-9,-2,-3,2,"-12*",-5,-1,-8,"",-3,"-7*","-6*",3,3,-2,-6,-4,-1,"",null,7,0]
[null,"Treated unfairly (derived measure)","Not treated unfairly",null,-1,0,0,0,-2,"0*",-1,0,-2,0,1,-1,"-1*",1,0,-1,null,0,-3,3,-1,-1,0,1,-3,-3,1,-1,-1,-1,0,"1*",-1,1,-1,-1,0,0,0,-2,-3,-2,0,-1,"0*",1,"-1*",-1,1,1,1,-1,-2,0,2,null,0,0]
[null,"Trust and confidence"]
[null,"Did you have confidence and trust in the health professionals?","Yes, definitely",null,-1,-2,-4,-1,0,"10*",0,-3,3,-2,0,2,-4,-1,0,-2,null,0,-4,6,-5,3,-3,0,-3,-2,-2,-2,6,-2,-5,4,-1,1,-6,0,0,2,-3,0,-11,3,0,-2,-5,1,-4,0,1,-8,-6,-2,4,-1,0,null,6,2]
[null,"Involvement in decision-making"]
[null,"Were you involved, as much as you wanted to be, in decisions about your care and treatment?","Yes, definitely",null,-2,-5,-1,-4,-1,"-5*",-4,-3,4,-1,-1,1,-2,-1,-4,-1,null,-3,-5,-5,-3,2,0,0,-9,-2,0,-7,5,-3,"4*",4,0,0,-3,-4,-1,0,-1,2,-5,4,-2,-3,-5,-1,-2,1,2,-5,-8,-1,6,-4,-11,null,6,2]
[null,"When making decisions about your treatment, did a health professional at the clinic inform you about different treatment options?","Yes, always",null,-1,-2,0,2,5,"",6,0,2,0,-4,-1,3,-8,-1,-2,null,"7*",-13,"-3*",-7,"4*",1,-5,-6,9,-10,"3*","4*",1,"11*","10*",-4,-2,-6,6,-4,0,-3,4,-10,2,-5,-1,"-11*",2,3,8,-4,-2,0,-2,12,4,"-16*",null,8,4]
[null,"Did a health professional at the clinic tell you about the risks and benefits of the treatment options?","Yes, always",null,0,-3,2,2,2,"",6,-3,6,1,0,-1,2,-4,-1,-2,null,"-5*",-3,"6*",-5,2,4,-2,-7,0,-6,-2,-3,-2,"2*","4*",3,1,-6,6,-3,4,1,1,-7,6,-1,0,"-3*",4,2,2,-4,1,-10,-2,7,3,"-11*",null,6,3]
[null,"Do you have a written care plan for your current or ongoing care?","Yes",null,1,4,-5,-2,3,"-12*",2,1,4,0,2,-4,-1,-7,-4,4,null,"-8*",0,"-10*",-4,"-7*",-1,3,3,5,-6,"-6*","-4*",5,"-3*","8*",3,2,-6,2,0,0,-1,5,"7*",4,-9,-3,"-2*",-4,-1,"7*",9,-13,0,5,"15*",-1,"2*",null,4,4]
[null,"Were you asked about your preferences for care and treatment when developing this plan?","Yes",null,-1,0,4,-6,4,"","7*",0,"5*",-2,-7,6,"-9*",-4,2,-9,null,"","2*","","-13*","",2,"-1*","3*","11*","-7*","","","-1*","","",-2,"-10*","9*","7*","-1*",-2,"-9*","3*","","5*","1*","-8*","","1*","-9*","","10*","15*","-5*","-10*","10*","-6*","",null,0,0]
[null,"At your November appointment, did the health professionals review your care plan with you?","Yes",null,0,2,-1,-2,1,"","-6*",-4,"11*",3,1,"5*","-14*",-7,-4,4,null,"",5,"","-2*","",-7,3,"7*",-5,"0*","","",-4,"","","-3*","-1*","0*","-6*",-9,8,-1,1,"","11*","","-6*","",7,"-14*","",2,"15*","-3*",6,"",-1,"",null,2,3]
[null,"Timely and coordinated care"]
[null,"How well organised was the care you received from the clinic?","Very well organised",null,-1,-2,-3,1,1,8,1,-5,4,0,-1,-4,-6,-5,-4,2,null,-3,-3,0,-3,-5,-3,3,-6,-1,-7,-6,-2,-2,-7,11,-1,-2,0,1,-4,3,-1,-1,-4,4,-2,-2,-6,2,-6,-3,4,-6,-9,3,8,3,-1,null,8,2]
[null,"How would you rate how well the health professionals worked together?","Very good",null,-1,0,-2,-3,-2,"2*",6,-4,2,0,3,-4,-2,-7,3,0,null,-6,-6,-2,-6,"-5*",2,6,-5,-1,-8,10,-6,-1,"9*","2*",-3,3,-3,6,1,-3,1,1,2,2,-6,-6,1,-2,-2,-2,2,-16,-11,1,8,-1,2,null,9,4]
[null,"How long after the scheduled appointment time did your appointment actually start?","Within 30 mins",null,1,2,-1,1,1,-3,16,-1,1,-2,0,-2,-3,-1,1,4,null,-3,-7,0,2,-3,-1,-1,-4,-3,-1,7,-2,3,-1,5,2,2,2,16,-1,7,-5,1,-7,1,-1,-1,-2,0,-3,-1,1,-2,-6,6,-2,2,-3,null,3,4]
[null,"Were you told how long you had to wait?","Yes",null,2,-2,-2,4,6,"0*",-3,1,6,8,-2,3,-6,0,-1,0,null,"-13*",1,"8*",1,"3*",-2,-6,7,1,1,"-2*","3*",-2,"8*","3*",5,-1,8,-3,-5,11,8,5,"8*",6,0,6,"1*",4,-6,"7*",8,-7,-6,0,3,3,"-7*",null,4,9]
[null,"During this appointment, did the health professionals know enough about your medical history?","Yes, definitely",null,-1,-3,-2,-2,-1,"8*",-5,-3,-1,0,1,-1,-3,-5,-1,1,null,-1,-1,2,-8,0,0,3,-1,-3,-4,0,-3,-1,"9*","-5*",-7,0,1,-5,-3,0,-4,2,9,-1,-6,0,1,1,-3,-1,-1,-6,-3,3,9,-3,-9,null,6,2]
[null,"Effective communication"]
[null,"Did the health professionals explain things in a way you could understand?","Yes, always",null,-1,-4,0,-1,-2,0,1,-5,2,-1,-2,-1,0,-2,-2,-1,null,1,-7,-2,-4,-3,2,2,-6,-3,-5,-3,2,-5,2,10,-4,-2,-1,1,-1,0,-2,-1,-5,2,0,-3,-4,1,0,-3,2,-8,-9,-2,9,0,-1,null,5,2]
[null,"Did you have enough time to discuss your health issues with the health professionals you saw?","Yes, definitely",null,-1,-2,0,-1,2,-1,-2,-5,0,1,3,-1,-2,-2,1,-3,null,-8,-4,3,-4,-11,3,2,-4,-1,-6,1,6,-2,-8,6,-3,4,-6,-2,1,5,4,2,-5,0,3,-3,0,0,-2,-5,2,-8,-6,-3,0,1,-3,null,8,2]
[null,"Did a health professional at the clinic explain what would be done during your treatment in a way you could understand?","Yes, completely",null,-1,-2,3,0,-2,"",2,3,-2,-3,-2,-5,"5*",-3,-5,0,null,-4,-8,"-1*",-4,"",5,0,-6,-3,-3,-7,1,-4,"0*","7*",5,-3,0,2,-6,0,1,0,"",-2,-2,-2,"",-6,"5*","-10*",0,-1,2,1,"9*",2,"3*",null,5,0]
[null,"Did a health professional at the clinic explain the next steps of your care and treatment in a way you could understand?","Yes, completely",null,-2,-4,-2,1,0,"-3*",-7,-3,0,-1,-3,-3,-1,0,-5,0,null,-13,-1,-5,-6,1,1,-1,-6,1,-1,-8,-5,-4,1,"7*",0,-4,-6,-7,-2,0,-3,1,-7,0,1,-2,-5,3,-1,1,-2,-6,-7,1,7,3,-4,null,11,1]
[null,"Did a health professional at the clinic tell you about possible side effects of your treatment?","Yes, completely",null,-1,-8,6,-2,4,"",2,4,-4,0,-2,-6,"0*",-7,1,1,null,"-5*","1*","4*",0,"",11,-2,"-14*",5,-3,"5*","2*","-9*","10*","7*",11,-2,"-3*",2,-3,2,4,3,"",-4,"-14*",1,"",-7,"0*","-2*",1,-8,-7,0,"10*",-3,"-3*",null,3,2]
[null,"Were you given enough information about how to manage the side effects of your treatment?","Yes, completely",null,-1,1,5,0,-2,"",-6,0,0,-2,-1,-5,"-4*",-7,-2,-1,null,"-3*","-1*","",-8,"",10,-1,"-10*",0,"-9*","-7*","4*",4,"-9*","8*",5,-1,"1*",-6,-2,-4,"0*",2,"",0,"-4*",-2,"",-3,"-4*","-8*",5,-9,-5,"0*","10*",2,"-8*",null,4,1]
[null,"In your opinion, were the health professionals open with you about this complication or problem?","Yes, completely",null,1,"-16*","1*","1*","-3*","","-14*","-1*","","-14*","8*","5*","","4*","-1*","2*",null,"","","","-24*","","","14*","4*","","","","","-19*","","","3*","6*","","-14*","","-6*","","","","","","2*","","-11*","","","-8*","5*","","11*","","0*","",null,0,0]
[null,"Did a health professional at the clinic tell you about side effects of this medication to watch for?","Yes, completely",null,0,-4,4,6,1,"","-10*",1,"-15*",-1,7,"-16*","-1*","1*",1,2,null,"","-16*","","2*","","5*",6,"-7*","-4*","6*","","","0*","","","9*","12*","3*","-10*","-3*","6*","7*","-19*","","-15*","-6*","26*","","0*","-1*","","-12*","0*","-12*","4*","","-7*","",null,0,1]
[null,"Did a health professional at the clinic explain the purpose of this medication in a way you could understand?","Yes, completely",null,-2,0,0,-3,2,"",-11,-7,"-8*",-3,2,"-8*","-2*",1,-5,2,null,"",-2,"","-2*","",0,5,"-5*",-1,"2*","","",-1,"","","-12*",2,"-6*",-11,-8,4,4,-6,"","-8*","0*",3,"",-11,"-2*","",-8,-1,"0*",7,"",-6,"",null,6,1]
[null,"Clear information"]
[null,"Did you ever receive conflicting information about your condition or treatment from the health professionals?","No",null,-1,-2,-1,1,-2,-2,0,-2,-4,0,1,0,-1,2,0,0,null,1,0,3,-4,3,-1,3,-5,-4,1,-3,-3,-3,1,3,-1,1,-2,0,1,1,5,0,-1,-4,2,-3,1,-5,-1,2,0,1,-4,2,1,3,0,null,1,1]
[null,"Did a health professional at the clinic give your family or someone close to you enough information to help care for you at home?","Yes, completely",null,-5,-10,-2,-13,-8,"",-9,-4,-4,0,1,-6,"-2*",-8,-6,-7,null,"5*",2,"-12*",-6,"5*",0,-3,-5,-4,-2,"-1*","-19*",-6,"-14*","",-4,3,-4,-9,-8,-13,0,-9,"-1*",-4,"-14*",-11,"3*",-1,"-2*","0*",-6,-11,-2,-7,"-16*",-15,"-24*",null,11,0]
[null,"Did a staff member at this clinic ask you if you smoked/used tobacco?","Yes",null,2,1,4,7,5,"16*",10,3,3,1,2,0,-3,-4,0,3,null,"2*",-5,"0*",5,"0*",5,-2,-3,9,-2,"0*",-8,1,"8*","7*",5,4,7,10,1,-1,6,2,"3*",3,-6,9,"13*",-4,-3,-1,7,-1,-2,-1,18,5,"6*",null,2,9]
[null,"Advised and/or given support to quit smoking by clinic staff (derived measure)","Yes",null,0,"","0*","13*","","","","13*","","6*","-10*","","","","","0*",null,"","","","","","","","","","","","","","","","","","","","","","","","","","","","","","","","","","","","","","",null,0,0]
[null,"Safe, comfortable environment"]
[null,"How comfortable was the waiting area?","Very comfortable",null,0,3,2,-1,2,"-10*",7,-1,3,-2,0,-5,-2,-7,4,2,null,"-5*",4,2,-5,"-5*",4,-5,-7,3,-7,10,-8,3,"3*","13*",1,0,3,7,-3,2,1,6,1,3,-7,-3,"0*",1,-2,-8,-7,-7,-8,5,-4,1,9,null,9,5]
[null,"How comfortable was the treatment area?","Very comfortable",null,-1,4,2,2,1,"-13*",9,-3,-4,0,-2,-12,-3,-8,1,1,null,-7,0,-3,-4,"-10*",5,5,-4,2,-11,6,-15,6,"3*","4*",2,-5,0,9,-3,1,2,3,3,-4,-5,1,"-7*",-2,-3,-9,-4,-6,-13,3,-4,2,"0*",null,6,4]
[null,"How clean was the treatment area?","Very clean",null,0,0,-3,0,3,6,-1,-5,3,2,-1,-3,0,-2,1,-2,null,3,-3,2,-5,-2,-4,3,0,2,-5,3,-2,0,-6,"3*",-2,-2,0,-1,-2,4,0,-1,6,3,2,2,-5,1,0,-2,1,-3,-9,-1,-5,-1,-1,null,4,1]
[null,"Issues with parking (derived measure)","Didn't have issues with parking",null,3,9,-2,6,4,"18*",5,6,24,-2,10,4,"3*",5,-5,-1,null,"2*",-2,"-4*",-1,"4*",-6,20,-8,3,6,"-8*",4,5,"7*","13*",7,7,-8,5,-3,10,4,-1,"0*",24,5,5,3,-1,"3*","-2*",4,5,0,-1,"-3*",8,"27*",null,3,8]
[]
[null,"* Interpret with caution. Result for current year and/or previous year subject to high variability.","Count declined",null,0,4,0,2,2,0,6,3,2,0,4,4,5,11,4,2,null,6,9,1,8,1,2,3,9,2,13,4,5,4,4,0,1,2,10,6,5,1,0,2,10,2,7,4,5,4,5,4,3,16,18,2,1,3,2]
[null,"† Facilities where the percentage of non-cancer patients increased by 10 percentage points or more between 2020 and 2021. \nThis increase may negatively influence results as non-cancer patients tend to report less positive experiences.","Count improved",null,0,1,2,4,3,2,7,1,3,1,2,1,0,1,0,0,null,0,0,3,1,0,3,4,1,3,1,4,3,1,0,8,4,1,2,7,0,5,3,3,2,3,0,2,0,2,0,3,3,1,0,5,12,1,1]
[]
[null,"‡ Private facility."]
[]
[null,"Notes: "]
[null,"Only questions with values for both surveys are included, where questions were deemed comparable. See this survey's development report for information on changes to the questions and response options."]
[null,"Each value represents the percentage point difference between the 2021 and 2020 surveys, where a positive difference indicates an improvement. However, for complication questions, higher results are less positive so a difference less than zero is an improvement. Results flagged as 'interpret with caution' are not shaded as differences."]
[null,"Results are calculated based on unrounded data. Therefore results displayed as 5 or -5 may or may not be shaded as they are based on unrounded values."]
[null,"These descriptive differences may not reflect clinically or statistically significant differences. Changes in a facility’s patient mix may contribute to changes in results."]
[null,"Facilities with fewer than 30 respondents do not have sufficient volumes for public reporting and their data are not presented in the data tables. However, data from these facilities do contribute to LHD and NSW results. Further, the three private facilities are not included in the LHD results but are part of the NSW total."]
[null,"Griffith Community Health Centre and Griffith Base Hospital were combined as Griffith Base Hospital; and Bega Valley Community Health and South East Regional Hospital were combined as South East Regional Hospital."]

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[null,null,null,null,"NSW"]
[null,"Question","Response",null,4833]
[]
[null,"\nHow many virtual care appointments have you had with a hospital or outpatient clinic over the past 12 months (not counting any appointments with your general practitioner/family doctor)?","1 to 2",null,48]
[null,null,"3 to 5",null,36]
[null,null,"More than 5",null,16]
[null,"\nOverall, how would you rate the virtual care you received?","Very good",null,60]
[null,null,"Good",null,31]
[null,null,"Neither good nor poor",null,7]
[null,null,"Poor",null,1]
[null,null,"Very poor",null,0]
[null,"\nDid the care and treatment received through virtual care help you?","Yes, definitely",null,61]
[null,null,"Yes, to some extent",null,34]
[null,null,"No",null,5]
[null,"\nCompared with in-person appointments, was your virtual care experience…?","Better",null,8]
[null,null,"About the same",null,52]
[null,null,"Not as good",null,40]
[null,"\nIf given the choice, would you use virtual care again?","Yes, definitely",null,24]
[null,null,"Yes, in some circumstances",null,60]
[null,null,"No",null,14]
[null,null,"Don't know",null,3]
[null,"\nVirtual care had a benefit (derived measure)","Had a benefit",null,91]
[null,null,"Had no benefit",null,9]
[null,"\nThinking about your experiences of virtual care, what have been the benefits for you?","I thought it was convenient",null,65]
[null,null,"I saved time",null,50]
[null,null,"I saved money",null,30]
[null,null,"I felt that I received the right care at the right time",null,33]
[null,null,"I felt that I received safe, high quality care",null,28]
[null,null,"I felt at ease being in my own home/ surroundings",null,31]
[null,null,"I didn't have to take as much time off work as I would have with an in-person appointment",null,14]
[null,null,"I didn't need to arrange care for children or dependants",null,4]
[null,null,"I was able to have others join the appointment (my family, other members of my healthcare team)",null,16]
[null,null,"I thought it benefitted me in other ways",null,10]
[null,null,"I had no benefits",null,9]