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{"sheet":"Introduction","index":0,"n_rows":38,"n_cols":7,"rows_kept":38,"cut":false,"hidden":false,"merged":[[38,3,38,6],[37,3,37,6],[36,3,36,6],[2,1,2,6],[10,3,14,3],[6,3,9,3],[26,3,33,3],[24,3,25,3],[19,3,23,3],[17,3,18,3],[15,3,16,3],[35,3,35,6]]}
[]
[null,"                Supplementary data tables"]
[]
[null,null,null,"Respondent characteristics 2022"]
[]
[null,null,null,"Patient group","Characteristic","Number of patients","%"]
[null,null,null,"Age","18–34","219  ","17 "]
[null,null,null,null,"35–54","551  ","28 "]
[null,null,null,null,"55–74","1,119  ","36 "]
[null,null,null,null,"75+","412  ","19 "]
[null,null,null,"Gender","Woman or female","1,295 ",59]
[null,null,null,null,"Man or male","976 ",39]
[null,null,null,null,"Non-binary","          7  ",0]
[null,null,null,null,"Prefer to use a different term","10 ",0]
[null,null,null,null,"Prefer not to answer","                  13  ",1]
[null,null,null,"Aboriginality","Aboriginal","62 ",3]
[null,null,null,null,"Non-Aboriginal","2,222 ",96]
[null,null,null,"Language spoken at home","English (main language spoken at home)","2,014 ",84]
[null,null,null,null,"Other language","281 ",15]
[null,null,null,"Education level","Less than Year 12 or equivalent","512 ",23]
[null,null,null,null,"Completed Year 12 or equivalent","236 ",12]
[null,null,null,null,"Trade or technical certificate or diploma","628 ",26]
[null,null,null,null,"University degree","515 ",23]
[null,null,null,null,"Postgraduate or higher degree","396 ",14]
[null,null,null,"Rurality of patient residence","Urban","1,473 ",67]
[null,null,null,null,"Rural","827 ",33]
[null,null,null,"Longstanding health condition","Deafness or severe hearing impairment","244 ",11]
[null,null,null,null,"Blindness or severe vision impairment","57 ",2]
[null,null,null,null,"Illness (e.g. cancer, diabetes)","934 ",37]
[null,null,null,null,"Physical condition","653 ",26]
[null,null,null,null,"Intellectual disability","34 ",2]
[null,null,null,null,"Mental health","366 ",17]
[null,null,null,null,"Neurological condition","129 ",5]
[null,null,null,null,"None reported","784 ",38]
[null,null,null,"Notes:"]
[null,null,null,"Results for respondent characteristics are weighted."]
[null,null,null,"Results for respondent characteristics may not add up to 100% due to rounding, multiple or missing responses. "]
[null,null,null,"Respondents characteristics were obtained from both survey questionnaire and administrative data. Missing data for other patient characteristics were included as a separate category but not reported in this table. "]

{"sheet":"Summary (OP clinics)","index":1,"n_rows":37,"n_cols":40,"rows_kept":37,"cut":false,"hidden":false,"merged":[[32,1,32,2],[18,1,18,2],[20,1,20,2],[22,1,22,2],[27,1,27,2],[29,1,29,2],[14,1,14,2],[5,16,5,17],[6,1,6,2],[5,4,5,5],[5,6,5,7],[5,8,5,9],[5,10,5,11],[5,12,5,13],[5,14,5,15],[5,18,5,19],[5,20,5,21],[5,22,5,23],[5,24,5,25],[5,26,5,27],[4,38,4,39],[5,32,5,33],[5,34,5,35],[5,36,5,37],[5,38,5,39],[3,32,3,35],[4,32,4,33],[3,36,3,39],[3,6,3,9],[3,10,3,15],[3,16,3,23],[3,24,3,27],[4,22,4,23],[4,24,4,25],[4,26,4,27],[4,14,4,15],[4,16,4,17],[4,18,4,19],[4,20,4,21],[4,34,4,35],[4,36,4,37],[4,4,4,5],[4,6,4,7],[4,8,4,9],[4,10,4,11],[4,12,4,13],[3,28,3,31],[4,28,4,29],[4,30,4,31],[5,28,5,29],[5,30,5,31]]}
[]
[null,"                Supplementary data tables (Outpatient clinics)"]
[]
[null,null,null,null,null,null,"Virtual care type",null,null,null,"Number of virtual care appointments with a hospital outpatient clinic in the past 12 months",null,null,null,null,null,"Age",null,null,null,null,null,null,null,"Had seen health professional(s) before",null,null,null,"Language spoken at home",null,null,null,"Rurality of patient residence",null,null,null,"Longstanding health condition"]
[null,null,null,null,"NSW",null,"Online, with video",null,"Telephone/\nonline, \naudio only",null,"1 to 2",null,"3 to 5",null,"More than 5",null,"18–34",null,"35–54",null,"55–74",null,"75+",null,"Yes",null,"No",null,"English",null,"Other language",null,"Urban",null,"Rural",null,"Yes",null,"No"]
[null,"Question","Response",null,2301,null,753,null,1317,null,1113,null,570,null,377,null,219,null,551,null,1119,null,412,null,1549,null,613,null,2014,null,281,null,1473,null,827,null,1517,null,784]
[null,"Overall satisfaction and outcomes\nFor the following questions, patients were asked about all experiences of virtual care with hospital outpatient clinics in the past 12 months"]
[null,"Overall, how would you rate the virtual care you received?","Very good",null,67,3,69,5,68,3,65,4,75,11,74,-6,60,"-7*",65,-1,70,8,71,9,71,4,60,4,70,5,54,-3,66,4,68,1,68,4,66,2]
[null,"If asked about your virtual care experience by friends and family, how would you respond?","I would speak highly of virtual care",null,73,5,75,7,75,6,71,5,84,15,81,-1,70,"1*",77,9,73,6,72,4,78,8,67,4,75,6,65,5,73,7,74,0,73,5,74,5]
[null,"Did the care and treatment received through virtual care help you?","Yes, definitely",null,71,6,78,18,71,3,69,6,80,15,74,-4,64,"-4*",71,7,74,8,72,7,76,5,64,7,72,6,71,4,71,7,72,2,71,6,71,6]
[null,"Compared with in-person appointments, was your virtual care experience…?","Better",null,18,4,19,1,17,4,16,3,18,4,28,9,24,7,22,8,16,1,13,0,19,5,16,1,17,3,27,8,19,5,17,2,18,4,19,4]
[null,"If given the choice, would you use virtual care again?","Yes, definitely",null,44,5,52,9,43,4,39,6,51,7,60,7,36,"1*",50,11,45,5,37,2,47,4,39,10,44,5,44,13,44,7,43,2,44,4,43,7]
[null,"Virtual care had a benefit","Had a benefit",null,93,-1,97,0,95,1,93,1,97,0,97,1,95,2,94,-1,93,-1,89,-2,95,0,91,2,93,-1,95,1,95,1,90,-4,92,-2,95,1]
[null,"Virtual care presented challenges","Had no challenges",null,57,5,59,17,58,3,54,0,65,13,60,8,"53*","-1*",56,4,60,8,59,8,58,3,58,11,61,7,37,"-5*",55,6,63,4,57,7,57,3]
[null,"Compassion, respect and kindness\nFor the following questions, patients were asked about their most recent virtual care appointment with a hospital outpatient clinic"]
[null,"Did the health professional(s) listen carefully to any views and concerns you had?","Yes, definitely",null,86,0,91,9,85,-3,86,0,89,3,86,-6,83,"-1*",84,0,86,0,90,2,89,-1,82,5,87,1,81,-8,86,0,85,0,84,-1,88,1]
[null,"Was the health professional(s) kind and caring towards you?","Yes, always",null,92,-1,95,8,92,-3,92,-1,95,0,90,-5,91,0,91,-1,91,-2,95,0,94,-1,91,4,93,0,89,-7,91,-1,93,-1,91,-2,93,0]
[null,"Were you treated with respect and dignity during your virtual care appointment?","Yes, always",null,93,-2,96,4,93,-3,93,-2,94,0,93,-1,92,-2,90,-2,93,-1,97,0,95,-1,91,1,93,-1,93,-2,93,-2,93,-2,92,-3,94,0]
[null,"Trust and confidence\nFor the following questions, patients were asked about their most recent virtual care appointment with a hospital outpatient clinic"]
[null,"Did you have confidence and trust in the health professional(s) treating you?","Yes, definitely",null,87,3,90,6,87,2,86,2,91,5,88,-1,85,"3*",85,3,87,2,93,5,91,3,81,4,88,4,84,-4,87,3,87,2,88,4,87,0]
[null,"Involvement in decision-making\nFor the following questions, patients were asked about their most recent virtual care appointment with a hospital outpatient clinic"]
[null,"Were you involved, as much as you wanted to be, in decisions about your care and treatment?","Yes, definitely",null,83,6,87,9,83,5,82,7,88,6,86,7,81,"3*",83,7,82,5,85,9,87,4,75,11,85,7,75,-1,82,6,85,4,83,7,83,3]
[null,"Timely and coordinated care\nFor the following questions, patients were asked about their most recent virtual care appointment with a hospital outpatient clinic"]
[null,"Did the appointment time suit you?","Yes",null,97,0,97,0,97,1,96,-2,98,4,98,4,96,6,97,1,96,-2,98,-1,97,-1,97,4,97,1,95,-3,96,0,98,1,96,0,97,2]
[null,"Did you receive any technical support from staff to help you participate in your virtual care appointment?","Yes",null,84,-1,89,-3,81,-2,82,-6,86,"10*",91,-1,"87*","-10*","78*","-5*",82,2,92,2,85,0,85,-1,84,-2,"83*","0*",82,1,87,-4,85,0,83,-3]
[null,"Was the health professional(s) adequately prepared for your most recent virtual care appointment?","Yes, definitely",null,84,-2,91,3,84,-3,82,-3,92,6,82,-8,82,-4,80,-3,85,-1,89,1,88,-2,79,1,85,0,77,-8,82,-3,87,0,83,-3,86,0]
[null,"Were you adequately prepared for this virtual care appointment?","Yes, definitely",null,82,1,83,3,84,2,80,-1,86,5,89,8,76,-9,85,6,83,1,82,4,88,3,73,1,83,2,80,-2,84,3,79,-4,82,0,83,3]
[null,"Effective communication\nFor the following questions, patients were asked about their most recent virtual care appointment with a hospital outpatient clinic"]
[null,"Thinking about the care and treatment at your most recent virtual care appointment, did the health professional(s) explain things in a way you could understand?","Yes, always",null,88,2,91,3,89,3,88,3,94,5,88,-3,90,2,86,2,88,0,89,6,93,4,81,0,89,3,81,1,87,2,90,2,87,1,89,3]
[null,"Clear information\nFor the following questions, patients were asked about their most recent virtual care appointment with a hospital outpatient clinic"]
[null,"During your appointment, were you given enough information about how to manage your care at home?","Yes, definitely",null,83,4,86,13,83,1,81,3,88,8,85,-3,78,"-1*",84,5,84,4,84,5,87,3,75,5,84,5,80,-1,83,4,84,4,83,4,83,4]
[null,"Were you told who to contact if you were worried about your condition or treatment after your appointment?","Yes",null,89,3,90,2,90,4,86,1,94,5,93,2,85,"0*",91,6,88,3,92,3,91,3,86,3,90,5,83,-6,89,5,89,0,88,6,91,-1]
[null,"Safe, comfortable environment\nFor the following questions, patients were asked about their most recent virtual care appointment with a hospital outpatient clinic"]
[null,"Did you experience any problems with the connection or technology during this virtual care appointment?","Yes",null,7,-1,13,-1,5,-2,6,1,7,-3,8,1,9,-1,8,-2,5,-1,7,1,7,1,6,-6,7,-1,6,0,7,-1,8,0,8,0,6,-3]
[null,"Did you have enough privacy during your appointment?","Yes, definitely",null,91,0,93,6,92,-1,91,-1,93,2,92,1,91,-1,89,2,92,-1,93,-2,92,-1,90,3,90,0,94,1,91,1,91,-3,89,-1,94,1]
[]
[null,"* Interpret with caution. Result will have greater variability when there are fewer respondents to a question."]

{"sheet":"All responses (OP clinics)","index":2,"n_rows":78,"n_cols":6,"rows_kept":78,"cut":false,"hidden":false,"merged":[[10,1,10,2],[66,1,66,2],[67,1,69,1],[37,1,39,1],[40,1,42,1],[34,1,36,1],[63,1,65,1],[48,1,50,1],[43,1,43,2],[47,1,47,2],[51,1,51,2],[62,1,62,2],[11,1,15,1],[16,1,18,1],[22,1,24,1],[72,1,72,2],[44,1,46,1],[31,1,32,1],[1,5,9,5],[75,1,77,1],[56,1,58,1],[52,1,53,1],[54,1,55,1],[2,1,2,4],[70,1,71,1],[25,1,28,1],[19,1,21,1],[73,1,74,1],[59,1,61,1],[29,1,30,1],[33,1,33,2]]}
[]
[null,null,null,null,null," Percentage point \n difference  from 2021"]
[]
[]
[]
[]
[]
[]
[null,null,null,null,"NSW"]
[null,"Question","Response",null,2301]
[null,"Overall satisfaction and outcomes\nFor the following questions, patients were asked about all experiences of virtual care with hospital outpatient clinics in the past 12 months"]
[null,"\nOverall, how would you rate the virtual care you received?","Very good",null,67,3]
[null,null,"Good",null,25,-2]
[null,null,"Neither good nor poor",null,6,-1]
[null,null,"Poor",null,1,0]
[null,null,"Very poor",null,1,0]
[null,"\nIf asked about your virtual care experience by friends and family, how would you\nrespond?","I would speak highly of virtual care",null,73,5]
[null,null,"I would neither speak highly nor be critical",null,22,-5]
[null,null,"I would be critical of virtual care",null,4,0]
[null,"\nDid the care and treatment received through virtual care help you?","Yes, definitely",null,71,6]
[null,null,"Yes, to some extent",null,24,-5]
[null,null,"No",null,5,0]
[null,"\nCompared with in-person appointments, were your virtual care experiences...?","Better",null,18,4]
[null,null,"About the same",null,58,3]
[null,null,"Not as good",null,24,-7]
[null,"\nIf given the choice, would you use virtual care again?","Yes, definitely",null,44,5]
[null,null,"Yes, in some circumstances",null,46,-4]
[null,null,"No",null,7,-1]
[null,null,"Don't know",null,3,0]
[null,"\nVirtual care had a benefit","Had benefit",null,93,-1]
[null,null,"Had no benefit",null,7,1]
[null,"\nVirtual care presented challenges","Had challenges",null,43,-5]
[null,null,"Didn't have challenges",null,57,5]
[null,"Compassion, respect and kindness\nFor the following questions, patients were asked about their most recent virtual care appointment with a hospital outpatient clinic"]
[null,"\nDid the health professional(s) listen carefully to any views or concerns you had?","Yes, definitely",null,86,0]
[null,null,"Yes, to some extent",null,10,-2]
[null,null,"No",null,4,2]
[null,"\nWas the health professional(s) kind and caring towards you?","Yes, always",null,92,-1]
[null,null,"Yes, sometimes",null,7,1]
[null,null,"No",null,2,0]
[null,"\nWere you treated with respect and dignity during your virtual care appointment?","Yes, always",null,93,-2]
[null,null,"Yes, sometimes",null,6,2]
[null,null,"No",null,1,0]
[null,"Trust and confidence\nFor the following questions, patients were asked about their most recent virtual care appointment with a hospital outpatient clinic"]
[null,"\nDid you have confidence and trust in the health professionals treating you?","Yes, definitely",null,87,3]
[null,null,"Yes, to some extent",null,10,-3]
[null,null,"No",null,3,1]
[null,"Involvement in decision-making\nFor the following questions, patients were asked about their most recent virtual care appointment with a hospital outpatient clinic"]
[null,"\nWere you involved, as much as you wanted to be, in decisions about your care and treatment?","Yes, definitely",null,83,6]
[null,null,"Yes, to some extent",null,13,-6]
[null,null,"No",null,4,0]
[null,"Timely and coordinated care\nFor the following questions, patients were asked about their most recent virtual care appointment with a hospital outpatient clinic"]
[null,"\nDid the appointment time suit you?","Yes",null,97,0]
[null,null,"No",null,3,0]
[null,"\nDid you receive technical support from staff to help you participate in your\nappointment?","Yes",null,84,-1]
[null,null,"No, but I would have liked technical support",null,16,1]
[null,"\nWas the health professional(s) adequately prepared for your most recent virtual care\nappointment?","Yes, definitely",null,84,-2]
[null,null,"Yes, to some extent",null,12,0]
[null,null,"No",null,4,2]
[null,"\nWere you adequately prepared for this appointment?","Yes, definitely",null,82,1]
[null,null,"Yes, to some extent",null,14,-2]
[null,null,"No",null,4,1]
[null,"Effective communication\nFor the following questions, patients were asked about their most recent virtual care appointment with a hospital outpatient clinic"]
[null,"\nThinking about the care and treatment at your most recent virtual care appointment, did the health professional(s) explain things in a way you could understand?","Yes, always",null,88,2]
[null,null,"Yes, sometimes",null,9,-3]
[null,null,"No",null,3,1]
[null,"Clear information\nFor the following questions, patients were asked about their most recent virtual care appointment with a hospital outpatient clinic"]
[null,"\nDuring your appointment, were you given enough information about how to manage your care at home?","Yes, definitely",null,83,4]
[null,null,"Yes, to some extent",null,14,-2]
[null,null,"No",null,3,-2]
[null,"\nWere you told who to contact if you were worried about your condition or treatment after your appointment?","Yes",null,89,3]
[null,null,"No",null,11,-3]
[null,"Safe, comfortable environment\nFor the following questions, patients were asked about their most recent virtual care appointment with a hospital outpatient clinic"]
[null,"\nDid you experience any problems with the connection or technology during this virtual\ncare appointment?","Yes",null,7,-1]
[null,null,"No",null,93,1]
[null,"\nDid you have enough privacy during your appointment?","Yes, definitely",null,91,0]
[null,null,"Yes, to some extent",null,7,-1]
[null,null,"No",null,2,1]

{"sheet":"Summary (GPs)","index":3,"n_rows":22,"n_cols":40,"rows_kept":22,"cut":false,"hidden":false,"merged":[[6,1,6,2],[5,18,5,19],[5,20,5,21],[5,22,5,23],[5,24,5,25],[5,4,5,5],[5,6,5,7],[5,8,5,9],[5,10,5,11],[5,12,5,13],[5,14,5,15],[5,16,5,17],[5,26,5,27],[4,34,4,35],[4,36,4,37],[4,38,4,39],[4,32,4,33],[5,32,5,33],[5,34,5,35],[5,36,5,37],[5,38,5,39],[5,28,5,29],[5,30,5,31],[3,36,3,39],[4,4,4,5],[4,6,4,7],[4,8,4,9],[4,10,4,11],[4,12,4,13],[4,14,4,15],[4,16,4,17],[4,18,4,19],[4,20,4,21],[3,6,3,9],[3,10,3,15],[3,16,3,23],[3,24,3,27],[3,32,3,35],[4,22,4,23],[4,24,4,25],[4,26,4,27],[3,28,3,31],[4,28,4,29],[4,30,4,31]]}
[]
[null,"                Supplementary data tables (GPs)"]
[]
[null,null,null,null,null,null,"Virtual care type",null,null,null,"Number of virtual care appointments with a GP in the past 12 months",null,null,null,null,null,"Age",null,null,null,null,null,null,null,"Appointment with regular GP",null,null,null,"Language spoken at home",null,null,null,"Rurality of patient residence",null,null,null,"Longstanding health condition"]
[null,null,null,null,"NSW",null,"Online, with video",null,"Telephone/\nonline, \naudio only",null,"1 to 2",null,"3 to 5",null,"More than 5",null,"18–34",null,"35–54",null,"55–74",null,"75+",null,"Yes",null,"No",null,"English",null,"Other language",null,"Urban",null,"Rural",null,"Yes",null,"No"]
[null,"Question","Response",null,1554,null,130,null,1335,null,716,null,447,null,303,null,144,null,387,null,757,null,266,null,1228,null,257,null,1370,null,183,null,1018,null,536,null,1061,null,493]
[null,"Overall satisfaction and outcomes\nFor the following questions, patients were asked about their experiences of virtual care with GPs in the past 12 months"]
[null,"Overall, how would you rate the virtual care you received from GPs in the past 12 months?","Very good",null,67,4,"75*","0*",68,6,63,4,70,10,76,-3,"62*","-9*",67,3,68,8,67,9,72,5,54,"9*",69,5,"54*","-1*",66,4,69,4,69,6,63,0]
[null,"Did the GP care and treatment received through virtual care help you?","Yes, definitely",null,77,4,85,"2*",78,6,74,2,81,13,81,-2,"77*","-14*",76,6,78,7,76,10,80,3,69,"17*",78,4,73,2,78,6,74,1,77,5,76,3]
[null,"Compared with in-person appointments, were your virtual care experiences…?","Better",null,17,4,"16*","-18*",15,6,10,1,19,6,27,11,"25*","11*",20,9,12,-1,13,1,17,5,13,-2,14,2,"32*","16*",17,5,17,4,15,4,20,4]
[null,"If given the choice, would you use virtual care with a GP again?","Yes, definitely",null,45,3,"40*","-24*",46,6,38,4,49,8,62,3,"47*","1*",50,4,42,2,38,6,48,6,34,"-6*",45,3,"43*","8*",45,5,43,-1,44,5,45,-2]
[null,"Virtual care with GPs had a benefit","Had benefit",null,95,2,97,-1,97,2,96,3,97,0,97,2,98,7,96,-2,94,2,95,4,97,3,94,-1,95,1,96,4,97,4,92,-3,95,2,96,1]
[null,"Virtual care with GPs presented challenges","Had no challenges",null,60,9,"50*","12*",61,9,59,7,67,18,56,"3*","64*","11*",56,"6*",61,9,61,16,61,9,58,"17*",63,10,"44*","10*",57,9,65,10,60,11,60,6]
[null,"Timely and coordinated care\nFor the following questions, patients were asked about their most recent virtual care appointment with a GP"]
[null,"Was the GP adequately prepared for your most recent virtual care appointment?","Yes, definitely",null,85,3,"86*","6*",86,3,85,0,85,8,89,-2,88,-3,80,3,86,3,89,4,89,2,71,"15*",87,3,75,"-1*",84,3,86,1,85,2,84,5]
[null,"Did the opportunity to use virtual care help ensure that your care was well coordinated between the GP and the hospital outpatient clinic?","Yes, definitely",null,59,1,"42*","-14*",60,3,54,-1,65,13,64,"-6*","56*","-13*",62,"11*",56,-1,60,0,63,1,"49*","12*",58,0,"61*","3*",59,1,58,1,58,2,60,-2]
[null,"Effective communication\nFor the following questions, patients were asked about their most recent virtual care appointment with a GP"]
[null,"Thinking about the care and treatment at your most recent virtual care appointment, did the GP explain things in a way you could understand?","Yes, always",null,88,3,92,"10*",89,3,87,0,89,7,92,-4,89,-3,86,4,89,5,87,1,91,2,79,"12*",89,3,80,"0*",87,2,90,2,88,3,87,2]
[null,"Clear information\nFor the following questions, patients were asked about their most recent virtual care appointment with a GP"]
[null,"During this appointment, were you given enough information about how to manage your care at home?","Yes, definitely",null,84,3,91,"10*",85,3,83,1,85,6,88,-1,"80*","-10*",85,2,85,7,85,8,87,4,75,"0*",86,3,"77*","3*",85,4,83,-1,86,5,80,0]
[]
[null,"* Interpret with caution. Result will have greater variability when there are fewer respondents to a question."]

{"sheet":"All responses (GPs)","index":4,"n_rows":45,"n_cols":6,"rows_kept":45,"cut":false,"hidden":false,"merged":[[1,5,9,5],[42,1,44,1],[38,1,40,1],[11,1,15,1],[10,1,10,2],[37,1,37,2],[41,1,41,2],[16,1,18,1],[34,1,36,1],[30,1,30,2],[2,1,2,4],[31,1,33,1],[19,1,21,1],[22,1,25,1],[26,1,27,1],[28,1,29,1]]}
[]
[null,null,null,null,null," Percentage point \n difference  from 2021"]
[]
[]
[]
[]
[]
[]
[null,null,null,null,"NSW"]
[null,"Question","Response",null,1554]
[null,"Overall satisfaction and outcomes\nFor the following questions, patients were asked about their experiences of virtual care with GPs in the past 12 months"]
[null,"\nOverall, how would you rate the virtual care you received from GPs in the past 12\nmonths?","Very good",null,67,4]
[null,null,"Good",null,26,-3]
[null,null,"Neither good nor poor",null,6,-1]
[null,null,"Poor",null,1,1]
[null,null,"Very poor",null,0,-1]
[null,"\nDid the care and treatment received from GPs through virtual care help you?","Yes, definitely",null,77,4]
[null,null,"Yes, to some extent",null,21,-4]
[null,null,"No",null,2,0]
[null,"\nCompared with in-person appointments, were your virtual care experiences with\nGPs...?","Better",null,17,4]
[null,null,"About the same",null,62,0]
[null,null,"Not as good",null,22,-5]
[null,"\nIf given the choice, would you use virtual care with GPs again?","Yes, definitely",null,45,3]
[null,null,"Yes, in some circumstances",null,48,-1]
[null,null,"No",null,5,-2]
[null,null,"Don't know",null,3,0]
[null,"\nVirtual care with GPs had a benefit","Had benefit",null,95,2]
[null,null,"Had no benefit",null,5,-2]
[null,"\nVirtual care with GPs presented challenges","Had challenges",null,40,-9]
[null,null,"Didn't have challenges",null,60,9]
[null,"Timely and coordinated care\nFor the following questions, patients were asked about their most recent virtual care appointment with a GP"]
[null,"\nWas the GP adequately prepared for this appointment?","Yes, definitely",null,85,3]
[null,null,"Yes, to some extent",null,13,-3]
[null,null,"No",null,2,0]
[null,"\nDid the opportunity to use virtual care help ensure that your care was well\ncoordinated between the GP and the hospital outpatient clinic?","Yes, definitely",null,59,1]
[null,null,"Yes, to some extent",null,34,3]
[null,null,"No",null,8,-4]
[null,"Effective communication\nFor the following questions, patients were asked about their most recent virtual care appointment with a GP"]
[null,"\nThinking about the care and treatment at your most recent virtual care appointment,\ndid the GP explain things in a way you could understand?","Yes, always",null,88,3]
[null,null,"Yes, sometimes",null,10,-3]
[null,null,"No",null,2,1]
[null,"Clear information\nFor the following questions, patients were asked about their most recent virtual care appointment with a GP"]
[null,"\nDuring this appointment with the GP, were you given enough information about how\nto manage your care at home?","Yes, definitely",null,84,3]
[null,null,"Yes, to some extent",null,14,-2]
[null,null,"No",null,1,-1]