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{"sheet":"Response rates","index":1,"n_rows":117,"n_cols":7,"rows_kept":117,"cut":false,"hidden":false,"merged":[[2,1,2,2],[2,5,2,6],[116,1,116,6]]}
[]
[]
[null,null,null,null,null,"2019–20"]
[null,"Level","Name","LHD","Peer group","Survey\nresponses","Response\nrate"]
[null,"NSW","NSW","NSW","NSW",4487,0.37]
[null,"LHD","Far West","FWLHD","",33,0.22]
[null,"LHD","Hunter New England","HNELHD","",1071,0.39]
[null,"LHD","Illawarra Shoalhaven","ISLHD","",204,0.43]
[null,"LHD","Mid North Coast","MNCLHD","",258,0.44]
[null,"LHD","Murrumbidgee","MLHD","",1381,0.39]
[null,"LHD","Northern NSW","NNSWLHD","",121,0.4]
[null,"LHD","Southern NSW","SNSWLHD","",270,0.41]
[null,"LHD","Western NSW","WNSWLHD","",1149,0.32]
[null,"Peer group","Community hospitals","","D",2588,0.39]
[null,"Peer group","Multipurpose services","","F3",1484,0.33]
[null,"Peer group","Rehabilitation","","F6",73,0.43]
[null,"Peer group","Sub-acute","","F4",342,0.44]
[null,"Hospital","Balranald","FWLHD","F3",20,0.18]
[null,"Hospital","Baradine","WNSWLHD","F3",21,0.27]
[null,"Hospital","Barham","MLHD","D",39,0.39]
[null,"Hospital","Barraba","HNELHD","F3",42,0.31]
[null,"Hospital","Batlow","MLHD","F3",11,0.31]
[null,"Hospital","Bellinger River","MNCLHD","D",112,0.42]
[null,"Hospital","Berrigan","MLHD","F3",22,0.44]
[null,"Hospital","Bingara","HNELHD","F3",41,0.38]
[null,"Hospital","Blayney","WNSWLHD","F3",23,0.34]
[null,"Hospital","Boggabri","HNELHD","F3",15,0.32]
[null,"Hospital","Bombala","SNSWLHD","F3",27,0.38]
[null,"Hospital","Bonalbo","NNSWLHD","D",14,0.57999999999999996]
[null,"Hospital","Boorowa","MLHD","F3",15,0.32]
[null,"Hospital","Bourke","WNSWLHD","F3",37,0.16]
[null,"Hospital","Bourke Street","SNSWLHD","F4",13,0.41]
[null,"Hospital","Braidwood","SNSWLHD","F3",11,0.48]
[null,"Hospital","Brewarrina","WNSWLHD","F3",8,0.14000000000000001]
[null,"Hospital","Canowindra","WNSWLHD","D",74,0.39]
[null,"Hospital","Cobar","WNSWLHD","D",40,0.22]
[null,"Hospital","Coledale","ISLHD","F4",44,0.39]
[null,"Hospital","Collarenebri","WNSWLHD","F3",1,0.03]
[null,"Hospital","Condobolin","WNSWLHD","D",31,0.28000000000000003]
[null,"Hospital","Coolah","WNSWLHD","F3",30,0.34]
[null,"Hospital","Coolamon","MLHD","F3",28,0.4]
[null,"Hospital","Coonabarabran","WNSWLHD","D",100,0.39]
[null,"Hospital","Coonamble","WNSWLHD","F3",30,0.18]
[null,"Hospital","Cootamundra","MLHD","D",118,0.42]
[null,"Hospital","Corowa","MLHD","D",119,0.45]
[null,"Hospital","Crookwell","SNSWLHD","D",105,0.43]
[null,"Hospital","Culcairn","MLHD","F3",13,0.27]
[null,"Hospital","David Berry","ISLHD","F4",63,0.46]
[null,"Hospital","Dorrigo","MNCLHD","F3",16,0.3]
[null,"Hospital","Dunedoo","WNSWLHD","F3",18,0.4]
[null,"Hospital","Dungog","HNELHD","D",57,0.45]
[null,"Hospital","Emmaville","HNELHD","F3",3,0.75]
[null,"Hospital","Finley","MLHD","D",83,0.43]
[null,"Hospital","Gilgandra","WNSWLHD","F3",63,0.4]
[null,"Hospital","Glen Innes","HNELHD","D",106,0.4]
[null,"Hospital","Gloucester","HNELHD","D",139,0.49]
[null,"Hospital","Grenfell","WNSWLHD","F3",40,0.38]
[null,"Hospital","Gulgong","WNSWLHD","F3",35,0.36]
[null,"Hospital","Gundagai","MLHD","F3",85,0.36]
[null,"Hospital","Guyra","HNELHD","F3",32,0.33]
[null,"Hospital","Hay","MLHD","D",56,0.4]
[null,"Hospital","Henty","MLHD","F3",7,0.39]
[null,"Hospital","Hillston","MLHD","F3",13,0.37]
[null,"Hospital","Holbrook","MLHD","F3",19,0.41]
[null,"Hospital","Jerilderie","MLHD","F3",21,0.51]
[null,"Hospital","Junee","MLHD","F3",34,0.37]
[null,"Hospital","Kyogle","NNSWLHD","F3",85,0.39]
[null,"Hospital","Lake Cargelligo","MLHD","F3",23,0.38]
[null,"Hospital","Leeton","MLHD","D",68,0.28000000000000003]
[null,"Hospital","Lightning Ridge","WNSWLHD","F3",29,0.25]
[null,"Hospital","Lockhart","MLHD","F3",27,0.41]
[null,"Hospital","Lourdes","WNSWLHD","F4",24,0.32]
[null,"Hospital","Manilla","HNELHD","F3",57,0.35]
[null,"Hospital","Mercy Care Young","MLHD","F4",58,0.5]
[null,"Hospital","Mercy Health Albury","MLHD","F4",43,0.48]
[null,"Hospital","Merriwa","HNELHD","F3",2,0.67]
[null,"Hospital","Molong","WNSWLHD","D",46,0.5]
[null,"Hospital","Murrumburrah-Harden","MLHD","F3",51,0.4]
[null,"Hospital","Murrurundi","HNELHD","D",23,0.41]
[null,"Hospital","Narrandera","MLHD","D",91,0.37]
[null,"Hospital","Narromine","WNSWLHD","D",60,0.35]
[null,"Hospital","Nimbin","NNSWLHD","F3",7,0.24]
[null,"Hospital","Nyngan","WNSWLHD","F3",33,0.38]
[null,"Hospital","Oberon","WNSWLHD","F3",47,0.33]
[null,"Hospital","Pambula","SNSWLHD","D",31,0.48]
[null,"Hospital","Parkes","WNSWLHD","D",100,0.36]
[null,"Hospital","Peak Hill","WNSWLHD","F3",27,0.52]
[null,"Hospital","Port Kembla","ISLHD","F4",97,0.43]
[null,"Hospital","Quirindi","HNELHD","D",75,0.37]
[null,"Hospital","Rylstone","WNSWLHD","F3",62,0.42]
[null,"Hospital","Scone","HNELHD","D",104,0.37]
[null,"Hospital","Temora","MLHD","D",117,0.47]
[null,"Hospital","Tenterfield","HNELHD","D",76,0.4]
[null,"Hospital","Tocumwal","MLHD","D",38,0.35]
[null,"Hospital","Tomaree","HNELHD","D",92,0.35]
[null,"Hospital","Tottenham","WNSWLHD","F3",14,0.57999999999999996]
[null,"Hospital","Trangie","WNSWLHD","F3",14,0.52]
[null,"Hospital","Trundle","WNSWLHD","F3",11,0.52]
[null,"Hospital","Tullamore","WNSWLHD","F3",2,0.33]
[null,"Hospital","Tumbarumba","MLHD","F3",13,0.32]
[null,"Hospital","Tumut","MLHD","D",89,0.34]
[null,"Hospital","Urana","MLHD","F3",14,0.48]
[null,"Hospital","Urbenville","NNSWLHD","F3",15,0.47]
[null,"Hospital","Walcha","HNELHD","F3",45,0.47]
[null,"Hospital","Walgett","WNSWLHD","F3",21,0.11]
[null,"Hospital","Warialda","HNELHD","F3",64,0.37]
[null,"Hospital","Warren","WNSWLHD","F3",39,0.3]
[null,"Hospital","Wauchope","MNCLHD","D",130,0.5]
[null,"Hospital","Wee Waa","HNELHD","D",24,0.26]
[null,"Hospital","Wellington","WNSWLHD","D",69,0.35]
[null,"Hospital","Wentworth","FWLHD","D",13,0.36]
[null,"Hospital","Werris Creek","HNELHD","F3",1,0.5]
[null,"Hospital","West Wyalong","MLHD","D",66,0.35]
[null,"Hospital","Wingham","HNELHD","F6",73,0.43]
[null,"Hospital","Yass","SNSWLHD","D",83,0.37]
[]
[null,"Notes:\nPeer groups are defined by NSW Health and separate hospitals into groups with similar volumes of hospitalisations and capacities. They include D: Community hospitals, F3: Multipurpose services, F4: Sub-acute, F6: Rehabilitation. "]

{"sheet":"Respondent characteristics","index":2,"n_rows":75,"n_cols":28,"rows_kept":75,"cut":false,"hidden":false,"merged":[[3,20,3,27],[74,1,74,27],[3,13,3,17],[3,18,3,19],[3,3,3,6],[3,7,3,8],[3,9,3,10],[3,11,3,12]]}
[]
[]
[]
[null,null,null,"Age",null,null,null,"Sex",null,"Aboriginality",null,"Language",null,"Education level",null,null,null,null,"Survey\nmode",null,"Longstanding health condition"]
[null,"Level","Name","18–34","35–54","55–74","75+","Female","Male","Aboriginal","Non-Aboriginal","English (main language spoken at home)","Other language","Less than Year 12 or equivalent","Completed Year 12 or equivalent","Trade or technical certificate or diploma","University degree","Postgraduate or higher degree","Mail","Online","Illness (e.g. cancer, diabetes)","Physical condition","Mental health","Neurological condition","Intellectual disability","Blindness or severe vision impairement","Deafness or severe hearing impairment","None reported"]
[null,"NSW","NSW",2,7,41,49,55,45,4,91,97,1,51,15,22,5,3,78,22,29,36,10,5,1,4,20,33]
[null,"LHD","Far West",4,11,25,60,64,36,4,96,100,0,62,25,9,4,0,85,15,38,41,8,0,8,9,28,25]
[null,"LHD","Hunter New England",1,7,39,53,52,48,4,91,97,1,51,13,23,6,3,78,22,28,35,10,5,1,5,21,32]
[null,"LHD","Illawarra Shoalhaven",1,5,34,61,57,43,2,93,90,9,51,18,23,3,3,79,21,32,49,12,6,3,8,24,20]
[null,"LHD","Mid North Coast",2,11,49,38,66,34,3,94,99,0,47,13,26,7,3,77,23,21,33,11,4,1,3,15,43]
[null,"LHD","Murrumbidgee",2,6,42,49,55,45,2,93,96,1,51,16,22,4,3,78,22,31,37,9,5,1,3,19,34]
[null,"LHD","Northern NSW",0,7,43,50,57,43,2,95,97,2,47,14,25,8,2,79,21,33,34,11,3,0,1,22,29]
[null,"LHD","Southern NSW",2,9,39,50,56,44,1,95,97,1,47,15,23,5,7,74,26,30,34,11,7,0,6,24,30]
[null,"LHD","Western NSW",3,8,41,48,53,47,7,88,97,1,52,15,22,4,2,78,22,31,37,11,4,1,4,18,34]
[null,"Peer group","Community hospitals",2,8,43,47,55,45,3,92,97,1,49,15,24,6,3,77,23,28,35,10,4,1,4,19,34]
[null,"Peer group","Multipurpose services",1,7,40,52,53,47,6,89,98,1,57,14,19,4,3,81,19,32,38,10,5,1,5,20,32]
[null,"Peer group","Rehabilitation",0,1,33,66,58,42,0,95,95,1,47,15,22,5,3,85,15,27,40,5,4,3,1,23,27]
[null,"Peer group","Sub-acute",1,4,30,65,61,39,1,94,92,6,53,17,21,4,3,79,21,33,47,11,9,3,7,23,23]
[null,"Hospital","Barham",0,8,41,51,44,56,0,97,100,0,62,23,13,3,0,74,26,33,41,13,0,3,10,21,38]
[null,"Hospital","Barraba",0,5,29,67,62,38,2,83,98,0,57,14,19,0,2,93,7,33,38,7,5,5,0,10,33]
[null,"Hospital","Bellinger River",1,6,41,52,71,29,2,93,98,0,43,10,30,7,6,78,22,31,35,10,7,2,4,23,33]
[null,"Hospital","Bingara",0,12,27,61,54,46,5,83,93,0,63,7,15,0,2,85,15,17,44,10,10,2,2,15,46]
[null,"Hospital","Canowindra",1,3,35,61,59,41,4,88,95,0,54,12,22,3,3,78,22,38,47,20,1,1,9,27,22]
[null,"Hospital","Cobar",10,5,43,43,48,53,3,95,100,0,45,15,28,8,0,55,45,35,40,10,5,3,8,8,25]
[null,"Hospital","Coledale",0,5,27,68,55,45,2,95,91,7,52,23,11,2,9,86,14,34,48,16,2,7,11,27,16]
[null,"Hospital","Condobolin",3,0,35,61,42,58,0,84,94,0,42,29,13,3,0,84,16,26,29,3,6,0,3,19,42]
[null,"Hospital","Coolah",0,10,50,40,50,50,10,83,100,0,53,17,27,0,0,80,20,33,40,7,3,0,7,13,27]
[null,"Hospital","Coonabarabran",2,7,47,44,55,45,3,91,99,0,49,19,20,8,2,78,22,28,33,12,4,0,1,21,35]
[null,"Hospital","Cootamundra",3,3,54,40,49,51,3,92,97,0,46,14,23,7,5,71,29,31,39,8,4,1,2,20,33]
[null,"Hospital","Corowa",3,10,34,53,53,47,1,92,97,1,42,19,30,3,2,82,18,29,35,8,4,2,3,20,35]
[null,"Hospital","Crookwell",4,10,44,43,62,38,1,97,98,0,44,12,26,3,10,76,24,24,29,10,4,0,7,23,34]
[null,"Hospital","David Berry",0,2,37,62,56,44,2,90,97,2,46,19,29,3,2,83,17,32,46,5,5,3,8,27,21]
[null,"Hospital","Dungog",0,0,35,65,53,47,2,88,95,0,61,5,18,2,4,79,21,30,37,12,7,0,7,28,32]
[null,"Hospital","Finley",0,2,43,54,53,47,1,94,95,1,48,25,16,1,2,77,23,25,46,11,7,1,4,19,31]
[null,"Hospital","Gilgandra",0,10,33,57,62,38,2,94,95,0,49,13,24,3,6,73,27,35,44,17,3,2,11,22,22]
[null,"Hospital","Glen Innes",1,13,42,43,44,56,9,86,97,2,50,10,24,10,2,82,18,21,29,7,8,1,5,20,37]
[null,"Hospital","Gloucester",0,3,40,57,54,46,1,96,99,0,52,12,24,6,4,80,20,28,39,9,5,0,6,22,29]
[null,"Hospital","Grenfell",0,5,33,63,38,63,5,90,95,3,58,15,20,5,0,88,13,38,40,5,5,5,3,23,25]
[null,"Hospital","Gulgong",3,9,31,57,63,37,6,89,100,0,51,11,23,6,6,83,17,17,57,6,6,3,11,23,26]
[null,"Hospital","Gundagai",1,7,47,45,52,48,1,93,100,0,54,11,20,4,6,74,26,26,35,13,6,0,2,14,34]
[null,"Hospital","Guyra",3,9,41,47,59,41,0,97,97,0,63,9,22,3,0,78,22,25,34,13,0,0,0,34,28]
[null,"Hospital","Hay",0,9,38,54,64,36,4,91,96,2,59,20,14,4,0,84,16,34,46,11,7,5,5,16,30]
[null,"Hospital","Junee",0,0,47,53,44,56,0,91,97,0,65,15,15,0,3,82,18,26,35,6,6,0,6,35,29]
[null,"Hospital","Kyogle",0,8,40,52,54,46,1,95,98,0,52,15,21,5,2,80,20,28,38,11,2,0,0,24,31]
[null,"Hospital","Leeton",7,1,38,53,60,40,4,88,88,10,57,15,16,6,4,75,25,35,40,7,9,1,1,13,26]
[null,"Hospital","Manilla",0,5,32,63,63,37,7,89,96,0,67,16,12,2,2,75,25,26,47,7,5,2,9,28,26]
[null,"Hospital","Mercy Care Young",0,2,26,72,69,31,0,93,95,0,67,9,10,3,3,79,21,24,33,5,5,3,2,19,40]
[null,"Hospital","Mercy Health Albury",0,0,14,86,77,23,0,95,93,5,53,21,26,0,0,86,14,33,63,9,21,2,2,28,16]
[null,"Hospital","Molong",2,2,26,70,70,30,0,93,96,2,67,9,11,2,2,83,17,20,30,13,2,0,2,15,43]
[null,"Hospital","Murrumburrah-Harden",2,6,47,45,51,49,8,86,96,2,65,10,14,6,4,84,16,35,29,6,4,4,2,27,31]
[null,"Hospital","Narrandera",1,9,49,41,58,42,2,90,93,1,55,16,15,5,2,84,16,32,35,12,3,0,2,13,34]
[null,"Hospital","Narromine",0,8,38,53,63,37,3,92,100,0,50,7,32,7,0,80,20,43,50,17,2,0,5,22,20]
[null,"Hospital","Nyngan",0,3,24,73,67,33,9,79,97,0,67,15,12,0,0,82,18,39,33,6,6,0,9,21,27]
[null,"Hospital","Oberon",2,13,34,51,57,43,2,96,100,0,49,15,23,11,0,74,26,34,34,13,13,0,6,23,28]
[null,"Hospital","Pambula",0,0,29,71,58,42,3,94,97,0,48,10,19,16,3,81,19,29,48,10,0,0,13,39,16]
[null,"Hospital","Parkes",5,12,43,40,54,46,6,87,93,2,51,16,22,4,1,77,23,19,31,11,2,3,0,13,44]
[null,"Hospital","Port Kembla",1,6,36,57,60,40,2,94,86,14,54,15,24,4,2,74,26,32,52,15,8,2,7,22,21]
[null,"Hospital","Quirindi",1,3,45,51,43,57,7,85,95,1,48,21,17,8,1,79,21,32,35,7,4,3,4,15,28]
[null,"Hospital","Rylstone",3,6,40,50,48,52,3,92,97,0,47,6,24,10,3,79,21,42,35,16,0,0,6,23,31]
[null,"Hospital","Scone",3,13,45,39,57,43,5,89,98,1,47,12,27,7,3,74,26,29,29,17,2,0,7,20,38]
[null,"Hospital","Temora",3,13,37,48,55,45,0,97,97,2,50,16,23,5,3,76,24,24,34,10,5,1,3,19,41]
[null,"Hospital","Tenterfield",1,8,39,51,51,49,0,93,99,0,46,20,17,11,1,78,22,33,34,13,5,3,7,20,30]
[null,"Hospital","Tocumwal",3,0,42,55,32,68,0,95,97,0,39,16,39,3,0,76,24,34,26,3,3,0,3,18,39]
[null,"Hospital","Tomaree",2,3,34,61,48,52,0,97,97,3,37,17,36,3,5,65,35,34,37,7,5,0,5,25,22]
[null,"Hospital","Tumut",4,6,51,39,61,39,2,92,98,0,48,13,26,3,6,75,25,34,34,9,4,0,3,13,35]
[null,"Hospital","Walcha",2,2,27,69,49,51,2,91,100,0,44,24,22,0,2,82,18,31,44,4,9,2,18,29,22]
[null,"Hospital","Warialda",0,5,38,58,55,45,2,94,100,0,75,8,9,2,2,91,9,25,33,11,2,2,2,22,39]
[null,"Hospital","Warren",3,5,46,46,67,33,10,79,95,3,46,26,13,8,0,82,18,26,49,15,5,0,3,18,28]
[null,"Hospital","Wauchope",3,15,54,28,63,37,3,95,100,0,48,15,25,6,2,75,25,15,31,10,2,1,3,11,51]
[null,"Hospital","Wellington",0,1,35,64,55,45,0,96,96,0,51,16,25,3,0,80,20,46,45,14,7,1,1,29,22]
[null,"Hospital","West Wyalong",0,6,36,58,55,45,2,94,95,0,53,15,21,5,2,82,18,30,41,5,5,2,5,29,33]
[null,"Hospital","Wingham",0,1,33,66,58,42,0,95,95,1,47,15,22,5,3,85,15,27,40,5,4,3,1,23,27]
[null,"Hospital","Yass",0,12,39,49,47,53,0,95,99,0,49,16,24,5,6,67,33,35,31,13,10,0,1,23,27]
[]
[null,"Notes:\nResults for respondent characteristics are weighted. \nResults for respondent characteristics may not add up to 100% due to rounding and missing responses.\nRespondent characteristics were obtained from both survey questionnaire and administrative data. For age and sex, missing values were filled in using administrative data. Missing data for other patient characteristics were included as a separate category but not reported in this table.\nSee the technical supplement to the Rural Hospital Adult Admitted Patient Survey 2019–20 for more information on the representativeness of the survey cohort of the eligible population."]

{"sheet":"Summary 2019–20","index":3,"n_rows":58,"n_cols":75,"rows_kept":58,"cut":false,"hidden":false,"merged":[[57,0,57,3],[3,6,3,13],[2,66,2,71],[2,48,2,65],[2,6,2,13],[53,15,53,16],[54,15,54,16],[2,17,2,47]]}
[]
[]
[null,null,null,null,null,null,"Local health districts",null,null,null,null,null,null,null,null,null,null,"D",null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,"F3",null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,"F4 and F6"]
[null,null,null,null,null,null,"Standardised comparisons have not been made at LHD level and therefore LHD results are not flagged as significantly higher or lower than the NSW result. "]
[null,null,null,null,null,"NSW","  Far West†","  Hunter New England","  Illawarra Shoalhaven","  Mid North Coast","  Murrumbidgee","  Northern NSW","  Southern NSW","  Western NSW",null,"Minimum hospital result","Maximum hospital result","  Barham†","  Bellinger River","  Canowindra","  Cobar†","  Condobolin†","  Coonabarabran","  Cootamundra","  Corowa","  Crookwell","  Dungog","  Finley","  Glen Innes","  Gloucester","  Hay","  Leeton","  Molong†","  Narrandera","  Narromine","  Pambula†","  Parkes","  Quirindi","  Scone","  Temora","  Tenterfield","  Tocumwal†","  Tomaree","  Tumut","  Wauchope","  Wellington","  West Wyalong","  Yass","  Barraba†","  Bingara†","  Coolah†","  Gilgandra","  Grenfell†","  Gulgong†","  Gundagai","  Guyra†","  Junee†","  Kyogle","  Manilla","  Murrumburrah-Harden","  Nyngan†","  Oberon†","  Rylstone","  Walcha†","  Warialda","  Warren†","  Coledale†","  David Berry","  Mercy Care Young","  Mercy Health Albury†","  Port Kembla","  Wingham"]
["No.","Section","Question","Response",null,4487,33,1071,204,258,1381,121,270,1149,null,null,null,39,112,74,40,31,100,118,119,105,57,83,106,139,56,68,46,91,60,31,100,75,104,117,76,38,92,89,130,69,66,83,42,41,30,63,40,35,85,32,34,85,57,51,33,47,62,45,64,39,44,63,58,43,97,73,null,"Count","Count"]
[]
[3,"The hospital ward or room","How clean were the areas (e.g. room, toilet) you used during your stay at the hospital?","Very clean",null,85,"90*",85,70,87,85,91,92,85,null,67,100,"100*",84,94,"90*","84*",84,79,81,96,93,90,82,88,93,"78*","80*",89,"83*",97,98,89,83,89,80,95,84,76,89,"71*",91,90,90,"85*","83*","83*","83*","91*",91,"88*","82*",94,"74*",88,"91*","85*",85,"100*",84,92,"77*","70*",90,"81*",67,"71*",null,1,1]
[4,"The hospital ward or room","Were you given enough privacy when being examined or treated?","Yes, always",null,91,89,91,83,90,91,92,94,92,null,75,100,97,88,92,93,"90*",89,85,92,93,91,87,90,93,89,87,"89*",96,93,"93*",96,92,95,98,85,95,87,84,91,87,"100*",94,95,"88*","93*",85,98,"91*",92,97,"88*",93,89,92,97,91,92,98,90,95,"84*","75*",95,95,87,"78*",null,0,0]
[5,"The hospital ward or room","Was a call button placed within easy reach?","Yes, always",null,88,89,89,82,89,87,87,93,89,null,77,98,97,85,93,"85*","87*",86,83,81,95,91,88,86,90,92,"80*","84*",89,"80*","",95,93,89,90,86,94,86,88,90,91,92,94,98,95,"90*",85,92,"88*",86,"93*","83*",86,"79*",94,"85*","84*",91,"88*",97,"90*","81*",87,"82*",95,79,"77*",null,0,0]
[6,"Health professionals","Did the health professionals introduce themselves to you?","Yes, always",null,85,"81*",83,86,94,85,84,91,84,null,72,96,92,91,90,"75*","77*",81,86,82,92,"81*",83,80,92,"83*","77*","82*",93,85,"90*",88,82,81,87,"72*","75*",81,81,96,85,88,92,"78*","74*","","78*","78*","82*",92,"87*","88*",83,"75*","80*",94,"72*","80*",93,92,"73*","79*",84,"82*",90,90,79,null,0,0]
[7,"Health professionals","If you needed to talk to a health professional, did you get the opportunity to do so?","Yes, always",null,77,"76*",78,73,83,77,78,85,75,null,59,93,"93*",74,84,"77*","",77,"67*",75,87,"74*",78,77,89,"82*","70*","80*",79,"67*","","75*","73*",80,82,"59*","63*","73*","77*",88,"69*",88,88,"81*","78*","","64*","72*","73*",82,"","71*","76*","68*","77*","","60*","75*",92,"81*","74*","79*","66*","77*","69*",74,"61*",null,0,0]
[8,"Health professionals","When you had important questions to ask a health professional, did they answer in a way you could understand?","Yes, always",null,82,"",83,75,88,83,86,87,78,null,63,92,"",84,89,"85*","",82,78,84,90,"85*",84,80,91,"83*","77*","79*",87,"74*","",79,"74*",88,87,"76*","75*",81,86,91,"76*",87,85,"86*","77*","","74*","76*","73*",92,"","73*",83,"74*","88*","","72*","76*","78*",88,"63*","68*","83*","84*","70*",74,"68*",null,0,0]
[9,"Health professionals","In your opinion, did the health professionals who treated you know enough about your care and treatment?","Yes, always",null,81,"87*",83,72,89,81,77,83,77,null,57,97,"85*",86,84,"78*","",77,81,79,89,"85*",85,85,91,"81*","69*","82*",86,"66*","",76,"68*",90,85,"65*","72*","72*",78,91,"76*",97,81,"90*","74*","","71*","87*","69*",81,"68*","71*",78,"69*","76*","78*","57*","79*","86*",87,"68*","79*","71*","80*","78*",70,"69*",null,0,1]
[10,"Health professionals","Did you have confidence and trust in the health professionals treating you?","Yes, always",null,86,"88*",87,78,95,85,92,90,82,null,66,98,"82*",89,88,"75*","77*",79,84,83,94,87,89,90,95,"85*","77*","80*",91,"78*","93*",87,"72*",90,94,"66*","78*",80,"76*",98,"82*",97,85,93,"84*","","69*","82*","74*",84,"84*","82*",93,"76*","86*","85*","74*","80*",90,90,"76*","81*","73*","84*","83*",79,80,null,0,1]
[11,"Health professionals","Did you see the health professionals wash their hands, or use hand gel to clean their hands, before touching you?","Yes, always",null,73,"",76,76,72,70,79,76,75,null,55,88,"88*",77,"79*","81*","","60*",66,"61*",78,"76*","71*","69*",84,"77*","55*","77*","65*","80*","",84,"68*",84,72,"59*","74*","69*","68*",68,"61*","77*","78*","84*","68*","","71*","76*","",87,"","76*","76*","76*","76*","80*","64*","75*","72*","82*","72*","77*","73*","75*","72*",77,"65*",null,0,0]
[12,"Health professionals","In your opinion, were there enough health professionals on duty to care for you in the hospital?","Yes, always",null,71,"62*",72,64,81,70,74,67,70,null,47,95,95,72,"68*","73*","",71,62,68,66,"73*",85,"66*",87,"70*","57*","66*",75,"52*","70*",80,"65*",81,77,"47*","66*","60*","69*",87,"71*","75*","65*","79*","71*","","48*","49*","68*",74,"77*","62*","70*","61*","65*","81*","72*","70*","83*","80*","53*","72*","60*","73*","75*","64*","62*",null,0,2]
[13,"Health professionals","Did the health professionals ask your name or check your identification band before giving you any medications, treatments or tests?","Yes, always",null,90,"90*",89,91,97,88,97,95,90,null,76,99,97,95,89,94,"",88,89,89,95,"77*",91,90,93,"84*","76*","83*",93,91,"90*",98,87,94,92,"78*","82*",86,92,97,86,87,99,"92*","","","81*","88*","",81,"","83*",97,"86*","87*","93*","82*",91,"84*",91,94,"83*",91,96,"89*",95,90,null,0,0]
[14,"Health professionals","Were the health professionals kind and caring towards you?","Yes, always",null,91,94,91,85,98,88,93,97,89,null,74,100,92,97,94,95,"87*",89,85,89,99,"86*",90,92,96,89,"74*","86*",89,86,"100*",92,86,94,93,81,"86*",84,86,98,89,"100*",94,98,"87*","","74*","90*","83*",90,97,"88*",93,87,"88*","100*",89,"74*",98,85,92,"88*","81*",89,93,85,81,null,0,0]
[15,"Health professionals","Overall, how would you rate the health professionals who treated you?","Very good",null,78,"76*",78,70,89,78,84,85,76,null,58,92,"85*",83,83,"75*","70*",82,75,78,89,"75*",82,75,90,"83*","64*","80*",83,"69*","83*",81,"58*",83,85,"65*","74*","70*","73*",92,"70*",88,84,"85*","76*","","72*","64*","71*",81,"84*","68*",86,"67*","80*","78*","72*","67*","76*","77*","71*","70*","62*","80*","79*",74,"70*",null,0,2]
[16,"Your treatment and care","During your stay in the hospital, how much information about your condition or treatment was given to you?","The right amount",null,88,94,88,82,94,88,91,92,85,null,71,97,97,90,92,"88*","",85,84,85,95,89,92,84,95,88,"77*","88*",90,"80*","",84,"77*",96,95,79,"85*",84,83,96,86,97,89,"87*","79*","","77*",95,"79*",89,"83*","94*",90,"79*",90,"84*","76*","81*",97,95,"78*","78*","79*",88,"82*",84,"71*",null,0,0]
[17,"Your treatment and care","How much information about your condition or treatment was given to your family, carer or someone close to you?","The right amount",null,88,"",88,85,95,87,93,94,84,null,69,97,"",96,94,"84*","","80*",83,"83*",97,"92*",95,"84*",94,"89*","82*","84*",91,"77*","","83*","77*",91,95,"81*","",86,"83*",95,"83*",94,92,"","","","79*","","","80*","","90*",93,"69*",95,"","73*","80*",97,96,"","85*","78*","87*","90*",88,"73*",null,0,0]
[18,"Your treatment and care","Did the health professionals explain things in a way you could understand?","Yes, always",null,82,"81*",83,73,91,80,90,87,79,null,68,93,"81*",86,87,"78*","87*",82,78,77,91,"83*",82,80,88,"85*","72*","81*",86,"78*","",77,"77*",87,89,"76*","75*",83,78,93,"76*",91,86,"85*","79*","","71*","77*","83*",85,"81*","68*",88,"73*","82*","90*","72*","79*","83*",87,"68*","74*","68*",86,"70*",75,"75*",null,0,0]
[19,"Your treatment and care","Did you ever receive contradictory information about your condition or treatment from the health professionals?","No",null,83,"",85,81,90,82,86,88,80,null,67,93,"84*",86,82,"74*","",82,76,87,86,"86*",88,82,93,"71*","75*","86*",79,"79*","",79,83,87,81,85,"88*",80,84,93,84,83,90,"89*","86*","","76*","82*","80*",82,"87*","82*",84,"78*","84*","71*","83*","73*","80*","73*","72*","67*",89,"81*","83*",82,84,null,0,0]
[20,"Your treatment and care","I was involved as much as I wanted in making decisions about my treatment and care...","Always",null,63,"64*",63,56,70,63,62,68,60,null,37,78,"76*",68,"72*","70*","60*","63*",66,57,73,"64*","56*","53*",76,"63*","52*","51*","66*","52*","68*","64*","53*","67*",69,"51*","61*","64*","64*",71,"56*","78*","65*","66*","58*","","53*","58*","68*","67*","58*","50*","60*","59*","60*","56*","49*","48*","68*","70*","47*","49*","49*","55*","48*","63*","37*",null,0,0]
[21,"Your treatment and care","My views and concerns were listened to...","Always",null,68,"65*",67,59,81,67,74,77,67,null,42,87,"74*",72,"73*","74*","70*","71*",67,"63*",85,"65*","63*","57*",80,"65*","56*","72*","67*","62*","77*","73*","53*","75*",76,"52*","66*","67*","69*",87,"64*","78*","75*","69*","56*","","55*","55*","61*","65*","","50*",76,"51*","70*","","53*","46*","70*","75*","60*","59*","59*","70*","58*","59*","42*",null,0,2]
[22,"Your treatment and care","How would you rate how well the health professionals worked together?","Very good",null,70,"66*",69,64,78,67,77,78,68,null,48,85,"74*",73,"75*","60*","67*",73,67,65,82,"63*","72*","64*",85,"68*","55*","71*","67*","61*","70*",75,"60*","68*",78,"57*","64*","69*","65*",80,"67*","75*",76,"70*","73*","","63*","65*","63*","69*","71*","48*",77,"62*","69*","67*","57*","67*","73*","62*","65*","65*","60*","68*","56*",67,"60*",null,0,1]
[23,"Your treatment and care","Did you feel you were treated with respect and dignity while you were in the hospital?","Yes, always",null,91,98,91,84,97,90,93,96,89,null,76,98,92,95,96,"87*","",88,87,86,98,89,93,90,96,87,"78*","86*",90,88,97,95,92,92,96,89,"86*",83,90,98,88,98,94,"90*","89*","","76*","85*","86*",89,"94*",94,93,"82*",92,94,"87*","79*",95,90,92,"79*","79*",89,93,90,83,null,0,0]
[24,"Your treatment and care","Do you think the health professionals did everything they could to help manage your pain?","Yes, definitely",null,85,"",87,79,90,84,84,87,81,null,67,94,"88*",85,92,"85*","",83,85,77,94,91,84,88,94,91,"86*","73*",85,"85*","",86,81,89,89,"81*","81*",79,"77*",93,"83*",93,85,"91*","82*","","74*","83*","",85,"","",84,"75*",94,"","76*","78*",92,86,"76*","88*","67*",88,"84*",82,"81*",null,0,0]
[26,"Your treatment and care","Did health professionals explain what would happen during your tests, operations or procedures in a way you could understand?","Yes, always",null,89,"",92,76,91,89,91,90,86,null,73,97,"",88,95,"","",92,90,82,97,"",90,89,96,"","88*","",94,"87*","",88,"84*",95,93,"83*","",93,90,92,"77*","91*",88,"","","","73*","","","89*","","","88*","","","","","76*","","","","","","","",81,94,null,0,0]
[27,"Your treatment and care","Did health professionals explain the results or outcome of your tests, operations or procedures in a way you could understand?","Yes, always",null,83,"",87,72,86,82,81,84,80,null,68,95,"",85,"82*","","",84,"79*","75*",92,"","83*",86,95,"90*","82*","",89,"","",84,"80*",93,90,"74*","",84,"84*",85,"86*","91*","82*","","","","68*","","","81*","","","75*","","","","","69*","","","","","","","","76*","81*",null,0,0]
[31,"Complications","Experienced a complication (derived measure)","Experienced complication",null,14,"23*",12,31,11,14,14,11,15,null,5,34,"13*",16,14,"13*","13*",8,14,14,13,"25*",6,12,7,9,13,"17*",11,"22*","13*",19,16,8,13,20,5,13,20,8,19,15,8,"14*",7,"13*","24*","13*","20*",12,"28*","32*",13,"16*","14*","15*","17*","19*","16*",6,8,"27*","29*","19*","28*",34,"22*"]
[32,"Complications","Was the impact of this complication or problem...?","Very serious",null,23,"",16,18,"",27,"","",26,null,16,16,"","","","","","","","","","","","","","","","","","","","","","","","","","","","","","","","","","","","","","","","","","","","","","","","","","","","","","16*",""]
[33,"Complications","In your opinion, were the health professionals open with you about this complication or problem [that you experienced during or soon after your visit]?","Yes, completely",null,59,"",59,"63*","",62,"","",51,null,61,61,"","","","","","","","","","","","","","","","","","","","","","","","","","","","","","","","","","","","","","","","","","","","","","","","","","","","","","61*",""]
[34,"Leaving hospital (discharge)","Did you feel involved in decisions about your discharge from the hospital?","Yes, definitely",null,76,"",79,66,82,76,83,80,71,null,57,89,"89*",80,87,"62*","",75,72,75,88,"82*",78,"72*",89,"75*","65*","73*",77,"62*","","70*","80*",87,84,"67*","79*","74*","73*",82,"75*",87,77,"74*","62*","","69*","81*","78*","77*","","81*",81,"81*","79*","","75*","63*","87*",87,"69*","65*","75*","85*","57*","60*","64*",null,0,1]
[35,"Leaving hospital (discharge)","Did hospital staff take your family and home situation into account when planning your discharge?","Yes, completely",null,81,"",83,81,88,80,78,81,78,null,65,94,"",85,92,"75*","",85,"71*",83,92,"86*","81*","78*",88,"83*","78*","84*","79*","68*","",84,"80*",88,84,"75*","80*","75*","74*",90,"79*",94,"72*","87*","80*","","78*","","","80*","","","77*","78*","83*","","79*","65*","89*","88*","","88*","76*",89,"81*",81,"75*",null,0,0]
[38,"Leaving hospital (discharge)","Did a health professional in the hospital tell you about medication side effects to watch for?","Yes, completely",null,64,"",69,53,"59*",64,"58*",75,60,null,38,82,"","42*","","","","","64*","64*","79*","","","","82*","","","","","","","","","","66*","57*","","72*","","","","","","","","","","","","75*","","","61*","","","","","","","","","","53*","","","54*","38*",null,0,0]
[39,"Leaving hospital (discharge)","Did the hospital staff give you a document summarising the care you received in the hospital (e.g. a copy of the letter to your GP, a discharge summary)?","Yes",null,64,"",76,89,71,56,33,65,59,null,26,100,"72*","64*","54*","68*","",26,"55*","50*",72,"88*","54*","67*",66,"55*","64*","67*","65*","78*","","75*","81*",88,"52*","52*","",86,"63*",77,88,"35*","62*","66*","60*","","71*","41*","","35*","","","32*","73*","63*","73*","40*","39*","78*","74*","75*","100*",86,86,"85*",85,92,null,1,7]
[40,"Leaving hospital (discharge)","Did hospital staff tell you who to contact if you were worried about your condition or treatment after you left the hospital?","Yes",null,83,"",85,86,89,80,80,83,80,null,68,97,"84*",87,90,"82*","",71,78,83,89,91,85,76,90,"81*","81*","86*",83,"77*","",82,87,91,83,"76*","81*",85,"68*",91,"81*","82*",80,"84*","76*","","75*","79*","76*",82,97,"84*",81,"85*","80*","","77*","70*","83*","83*","91*",92,86,"80*","74*",83,"81*",null,0,0]
[41,"Leaving hospital (discharge)","If your discharge was delayed, did a member of staff give you a reason?","Yes",null,71,"",72,"65*","75*",68,"","78*",71,null,"","","","","","","","","","","","","","","","","","","","","","","","","","","","","","","","","","","","","","","","","","","","","","","","","","","","","","","","","",null,"",""]
[42,"Leaving hospital (discharge)","At the time you were discharged, did you feel that you were well enough to leave the hospital?","Yes",null,93,98,95,93,97,91,91,92,92,null,80,100,95,94,91,"92*","",94,91,86,97,93,90,92,98,98,82,"89*",92,93,"93*",93,92,96,94,88,"88*",92,94,99,91,94,85,98,95,"",92,97,"100*",89,"100*",97,93,93,90,"87*","80*","81*",98,98,"87*",95,94,98,93,92,93,null,0,0]
[43,"Leaving hospital (discharge)","Thinking about when you left the hospital, were you given enough information about how to manage your care at home?","Yes, completely",null,80,"",83,76,89,78,80,81,75,null,59,93,"81*",86,85,"","",79,78,"67*",88,93,"81*","80*",91,"76*","84*","86*",80,"63*","",81,"75*",86,89,"68*","","73*","75*",92,"71*","84*","73*","91*","91*","","70*","87*","","77*","","",80,"76*","80*","","59*","61*","83*","80*","75*","69*","74*","79*","61*",80,"76*",null,0,0]
[44,"Leaving hospital (discharge)","Thinking about when you left the hospital, were adequate arrangements made by the hospital for any services you needed (e.g. equipment, home care, community care, follow-up appointments)?","Yes, completely",null,76,"",76,82,86,77,"71*",76,72,null,43,92,"","82*",89,"","","68*","79*","61*",92,"91*","80*","70*","87*","","66*","","78*","68*","","90*","68*","80*",85,"43*","","72*","","90*","79*","78*","","","","","60*","","","84*","","","69*","","","","","","","83*","","79*",89,"80*","68*",79,"80*",null,0,0]
[45,"Leaving hospital (discharge)","After you left the hospital and went home, were the health professionals you saw in your rural community up-to-date about the care you received in the hospital?","Yes, completely",null,79,"",82,72,89,80,83,80,72,null,62,97,"90*",85,90,"","","71*","81*","70*",87,"75*","81*",81,93,"83*","89*","88*","79*","63*","","69*","78*",86,91,"62*","","79*","71*",93,"65*","89*","75*","78*","88*","","71*","","",86,"","",82,"67*","74*","","71*","67*",97,96,"73*","69*","75*","78*","81*","72*","68*",null,0,1]
[48,"Overall","Overall, how would you rate the care you received while in hospital?","Very good",null,78,"81*",76,70,90,78,85,88,77,null,53,92,"90*",90,88,"78*","",78,73,79,92,"81*",82,72,87,"78*","62*","81*",82,"72*","87*",83,"69*",81,80,"53*","73*","70*","74*",90,"73*",91,84,"73*","74*","83*","69*","64*","71*",81,"81*","70*",84,"62*","82*","73*","74*","68*","89*","78*","74*","77*","66*","79*","81*",70,"72*",null,0,1]
[49,"Overall","How well organised was the care you received in hospital?","Very well organised",null,76,"77*",75,69,86,74,77,80,74,null,51,90,"90*",82,87,"72*","",78,69,71,86,"77*",79,70,86,"76*","64*","74*",76,"64*","63*",81,"67*",78,81,"51*","73*","70*","65*",88,"74*",88,79,"82*","79*","","62*","72*","64*",80,"84*","79*",78,"63*","78*","79*","66*","65*","80*","76*","57*","75*","67*","75*","79*",67,"70*",null,0,1]
[50,"Overall","If asked about your hospital experience by friends and family, how would you respond?","I would speak highly of the hospital",null,85,92,84,80,94,83,88,93,83,null,61,97,"89*",94,91,"82*","",80,78,81,96,"85*",82,80,90,"83*","66*","83*",88,"79*","94*",89,84,89,90,"61*","83*","73*",80,94,87,94,90,"88*","84*","","74*","65*","91*",86,97,"77*",86,"76*","86*","90*","77*","80*",95,90,"78*","88*","77*","81*",90,78,"77*",null,0,1]
[51,"Your health","Did the care and treatment you received in the hospital help you?","Yes, definitely",null,76,"75*",79,77,82,74,78,79,75,null,57,97,"82*",85,81,"78*","63*",74,74,77,87,"75*","70*",78,86,"78*","63*","74*",75,"65*","68*",75,"75*",81,76,"65*","73*","69*","69*",79,"80*",85,"73*","85*","85*","70*","74*","78*","77*","71*","80*","61*",80,"57*","84*","78*","72*","73*","77*",97,"63*","82*","70*","81*","76*",78,"76*"]
[52,"Your health","In the month following your discharge, did you go to an emergency department because of complications related to the care you received?","Yes",null,5,2,4,4,2,5,6,3,6,null,1,11,5,1,10,3,"",3,5,10,3,4,5,6,1,4,3,"11*",4,8,3,4,8,1,2,5,3,6,6,2,6,3,3,3,3,3,5,3,6,5,"6*","9*",5,4,8,"","11*",8,9,3,8,5,6,4,5,2,3]
[53,"Your health","In the month following your discharge, were you re-admitted to any hospital because of complications related to the care you received?","Yes",null,5,6,5,4,2,4,7,4,7,null,0,18,3,4,10,"0*","",3,7,5,3,2,2,10,1,4,3,"18*","0*",7,"0*",10,4,1,3,12,5,10,5,"0*",8,2,7,"0*","0*","10*",3,3,"11*",8,3,"9*",6,4,2,3,7,5,"12*",2,"0*",5,7,"0*",5,3,6]
[56,"Telehealth","Overall, how would you rate telehealth service(s) as a means of receiving healthcare?","Very good",null,57,"",59,"54*","45*",64,"","",58,null,"","","","","","","","","","","","","","","","","","","","","","","","","","","","","","","","","","","","","","","","","","","","","","","","","","","","","","","","",""]
["52/53","Your health","In the month following discharge went to an ED and/or was re-admitted because of complications related to the care received (Derived measure)","Yes",null,7,6,6,5,3,6,8,5,9,null,1,18,5,4,14,3,"",5,7,10,3,6,5,11,1,5,4,"18*",3,12,3,11,9,2,3,12,5,11,7,2,9,3,9,2,3,"10*",7,5,"11*",10,"9*","12*",7,5,8,"6*","11*",8,"14*",3,8,5,10,4,5,3,7]
[]
["* Interpret with caution. Result will have greater variability when there are fewer respondents to a question. These results are excluded from being highlighted as significantly different to NSW.",null,null,null,null,null,null,null,null,null,null,null,null,null,null,"Count",null,0,0,0,0,0,0,0,0,3,0,0,0,5,0,0,0,0,0,0,1,0,1,0,0,0,1,0,6,1,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,1,1,0,1,1]
["† Interpret with caution. Hospital response rate less than 20% and number of respondents is 50 or more.",null,null,null,null,null,null,null,null,null,null,null,null,null,null,"Count",null,0,0,0,0,0,1,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,1,0]
[]
[]
["Notes:\nA hospital is noted as having a result that is significantly higher or lower than the NSW result for a question after differences in patient characteristics (including age and sex) have been taken into account. Therefore, when a hospital is flagged as having a significantly higher or lower result than the NSW result, this reflects differences in patient experiences rather than differences that can be explained by a hospital's patient mix.\nResults noted as 'interpret with caution' are excluded from being highlighted as significantly different to NSW. Counts of differences are not comparable across hospitals as a different number of questions may be compared for each hospital.\nDescriptive results are provided without comparison with NSW for all questions regarding complications and outcomes. This is because patients who have more complex conditions are likely to have less positive outcomes, and comparisons have not been adjusted for patient complexity. For other measures not compared, there was no substantial hospital variation, or results were near 100% and the method resulted in no valid comparisons."]