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[]
[null,null,null,null,null,2021,null,2020]
[null,"Level","Name","LHD","Peer group","Responses","Response rate \n(adjusted)","Responses ","Response rate \n(adjusted) "]
[null,"NSW","NSW","NSW","NSW",19304,0.33,16313,0.32]
[null,"Peer group","Community hospitals","","D",354,0.47,".",""]
[null,"Peer group","District group 1","","C1",3668,0.35,3238,0.33]
[null,"Peer group","District group 2","","C2",6167,0.39,5302,0.37]
[null,"Peer group","Major","","B",4601,0.33,4271,0.31]
[null,"Peer group","Principal referral","","A1",3101,0.28999999999999998,2921,0.28000000000000003]
[null,"Peer group","Sub-acute (including Rehabilitation)","","F",683,0.37,".",""]
[null,"Peer group","Ungrouped acute - tertiary referral","","A3",730,0.37,581,0.31]
[null,"LHD","Central Coast","CCLHD","",1075,0.36,905,0.34]
[null,"LHD","Far West","FWLHD","",399,0.28999999999999998,286,0.25]
[null,"LHD","Hunter New England","HNELHD","",3425,0.34,3013,0.32]
[null,"LHD","Illawarra Shoalhaven","ISLHD","",1070,0.39,933,0.37]
[null,"LHD","Mid North Coast","MNCLHD","",1167,0.41,1056,0.4]
[null,"LHD","Murrumbidgee","MLHD","",959,0.36,808,0.33]
[null,"LHD","Nepean Blue Mountains","NBMLHD","",1104,0.33,854,0.31]
[null,"LHD","Northern NSW","NNSWLHD","",1968,0.38,1740,0.36]
[null,"LHD","Northern Sydney","NSLHD","",915,0.34,679,0.33]
[null,"LHD","South Eastern Sydney","SESLHD","",1296,0.32,963,0.3]
[null,"LHD","South Western Sydney","SWSLHD","",1143,0.28000000000000003,858,0.25]
[null,"LHD","Southern NSW","SNSWLHD","",1656,0.4,1443,0.38]
[null,"LHD","St Vincent's Health Network","SVHN","",386,0.26,347,0.27]
[null,"LHD","Sydney","SYDLHD","",724,0.3,626,0.28000000000000003]
[null,"LHD","Western NSW","WNSWLHD","",1316,0.33,1164,0.31]
[null,"LHD","Western Sydney","WSLHD","",701,0.26,638,0.24]
[null,"Hospital","Armidale","HNELHD","C1",260,0.38,226,0.34]
[null,"Hospital","Auburn","WSLHD","B",166,0.24,141,0.21]
[null,"Hospital","Ballina","NNSWLHD","C2",291,0.43,223,0.39]
[null,"Hospital","Balmain","SYDLHD","F",67,0.36,".",""]
[null,"Hospital","Bankstown-Lidcombe","SWSLHD","A1",172,0.25,137,0.2]
[null,"Hospital","Batemans Bay","SNSWLHD","C2",288,0.42,240,0.4]
[null,"Hospital","Bathurst","WNSWLHD","C1",212,0.31,197,0.28999999999999998]
[null,"Hospital","Belmont","HNELHD","C1",273,0.39,233,0.36]
[null,"Hospital","Blacktown","WSLHD","B",182,0.27,173,0.25]
[null,"Hospital","Blue Mountains","NBMLHD","C2",287,0.42,249,0.39]
[null,"Hospital","Bowral","SWSLHD","C1",296,0.42,257,0.4]
[null,"Hospital","Braeside Fairfield","SWSLHD","F",77,0.28999999999999998,".",""]
[null,"Hospital","Broken Hill","FWLHD","C1",399,0.28999999999999998,286,0.25]
[null,"Hospital","Byron Central","NNSWLHD","C2",178,0.34,155,0.31]
[null,"Hospital","Calvary Kogarah","SESLHD","F",134,0.37,".",""]
[null,"Hospital","Calvary Mater","HNELHD","A3",243,0.36,216,0.33]
[null,"Hospital","Camden","SWSLHD","D",114,0.41,".",""]
[null,"Hospital","Campbelltown","SWSLHD","B",180,0.26,170,0.25]
[null,"Hospital","Canterbury","SYDLHD","B",166,0.24,170,0.25]
[null,"Hospital","Casino","NNSWLHD","C2",262,0.41,175,0.36]
[null,"Hospital","Cessnock","HNELHD","C2",222,0.33,230,0.37]
[null,"Hospital","Coffs Harbour","MNCLHD","B",254,0.37,261,0.38]
[null,"Hospital","Coledale","ISLHD","F",25,0.53,".",""]
[null,"Hospital","Concord","SYDLHD","A1",223,0.32,200,0.3]
[null,"Hospital","Cooma","SNSWLHD","C2",253,0.39,214,0.38]
[null,"Hospital","Cowra","WNSWLHD","C2",246,0.38,206,0.35]
[null,"Hospital","Deniliquin","MLHD","C2",213,0.37,176,0.37]
[null,"Hospital","Dubbo","WNSWLHD","B",204,0.3,199,0.28999999999999998]
[null,"Hospital","Fairfield","SWSLHD","B",134,0.19,140,0.21]
[null,"Hospital","Forbes","WNSWLHD","C2",164,0.34,154,0.34]
[null,"Hospital","Gosford","CCLHD","A1",502,0.36,467,0.35]
[null,"Hospital","Goulburn","SNSWLHD","C1",264,0.39,230,0.35]
[null,"Hospital","Grafton","NNSWLHD","C1",272,0.4,255,0.4]
[null,"Hospital","Greenwich","NSLHD","F",88,0.44,".",""]
[null,"Hospital","Griffith","MLHD","C1",208,0.3,188,0.28999999999999998]
[null,"Hospital","Gunnedah","HNELHD","C2",154,0.33,148,0.34]
[null,"Hospital","Hawkesbury","NBMLHD","C1",187,0.28000000000000003,203,0.3]
[null,"Hospital","Hornsby","NSLHD","B",233,0.34,241,0.36]
[null,"Hospital","Inverell","HNELHD","C2",239,0.36,183,0.33]
[null,"Hospital","John Hunter","HNELHD","A1",212,0.3,209,0.3]
[null,"Hospital","Kempsey","MNCLHD","C2",280,0.42,282,0.46]
[null,"Hospital","Kurri Kurri","HNELHD","C2",391,0.57999999999999996,326,0.51]
[null,"Hospital","Lismore","NNSWLHD","B",269,0.38,246,0.36]
[null,"Hospital","Lithgow","NBMLHD","C2",261,0.4,225,0.38]
[null,"Hospital","Liverpool","SWSLHD","A1",170,0.25,154,0.23]
[null,"Hospital","Macksville","MNCLHD","C2",325,0.45,251,0.46]
[null,"Hospital","Maclean","NNSWLHD","C2",166,0.4,213,0.42]
[null,"Hospital","Maitland","HNELHD","B",216,0.3,214,0.3]
[null,"Hospital","Manning","HNELHD","B",289,0.41,243,0.36]
[null,"Hospital","Milton","ISLHD","C2",156,0.45,175,0.43]
[null,"Hospital","Mona Vale","NSLHD","F",110,0.36,".",""]
[null,"Hospital","Moree","HNELHD","C2",123,0.26,100,0.21]
[null,"Hospital","Moruya","SNSWLHD","C2",281,0.4,256,0.4]
[null,"Hospital","Mount Druitt","WSLHD","C1",186,0.28000000000000003,158,0.23]
[null,"Hospital","Mudgee","WNSWLHD","C2",254,0.37,190,0.3]
[null,"Hospital","Murwillumbah","NNSWLHD","C1",281,0.42,249,0.42]
[null,"Hospital","Muswellbrook","HNELHD","C2",197,0.31,197,0.34]
[null,"Hospital","Narrabri","HNELHD","C2",162,0.28000000000000003,122,0.26]
[null,"Hospital","Nepean","NBMLHD","A1",192,0.28000000000000003,177,0.26]
[null,"Hospital","Orange","WNSWLHD","B",236,0.34,218,0.32]
[null,"Hospital","Port Kembla","ISLHD","F",74,0.48,".",""]
[null,"Hospital","Port Macquarie","MNCLHD","B",308,0.44,262,0.4]
[null,"Hospital","Prince of Wales","SESLHD","A1",173,0.25,171,0.25]
[null,"Hospital","Queanbeyan","SNSWLHD","C2",264,0.37,217,0.34]
[null,"Hospital","Royal Hospital for Women","SESLHD","A3",248,0.34,173,0.27]
[null,"Hospital","Royal North Shore","NSLHD","A1",246,0.35,224,0.33]
[null,"Hospital","Royal Prince Alfred","SYDLHD","A1",268,0.32,256,0.28999999999999998]
[null,"Hospital","Ryde","NSLHD","C1",238,0.34,214,0.31]
[null,"Hospital","Shellharbour","ISLHD","C1",286,0.44,256,0.39]
[null,"Hospital","Shoalhaven","ISLHD","B",293,0.41,286,0.42]
[null,"Hospital","Singleton","HNELHD","C2",219,0.32,170,0.27]
[null,"Hospital","South East Regional","SNSWLHD","C1",306,0.45,286,0.42]
[null,"Hospital","Springwood","NBMLHD","D",177,0.5,".",""]
[null,"Hospital","St George","SESLHD","A1",197,0.28999999999999998,197,0.28999999999999998]
[null,"Hospital","St Joseph's Auburn","SVHN","F",43,0.28999999999999998,".",""]
[null,"Hospital","St Vincent's","SVHN","A1",343,0.26,347,0.27]
[null,"Hospital","Sutherland","SESLHD","B",240,0.35,230,0.33]
[null,"Hospital","Sydney and Sydney Eye","SESLHD","A3",239,0.34,192,0.28000000000000003]
[null,"Hospital","Tamworth","HNELHD","B",225,0.33,196,0.28999999999999998]
[null,"Hospital","The Tweed","NNSWLHD","B",249,0.36,224,0.33]
[null,"Hospital","Wagga Wagga","MLHD","B",247,0.36,219,0.33]
[null,"Hospital","Waverley","SESLHD","F",65,0.33,".",""]
[null,"Hospital","Westmead","WSLHD","A1",167,0.24,166,0.25]
[null,"Hospital","Wollongong","ISLHD","A1",236,0.34,216,0.32]
[null,"Hospital","Woy Woy","CCLHD","D",63,0.4,".",""]
[null,"Hospital","Wyong","CCLHD","B",510,0.38,438,0.34]
[null,"Hospital","Young","MLHD","C2",291,0.43,225,0.38]
[]
[null,"Notes:"]
[null,"Facilities with fewer than 30 respondents or less than a 20% response rate do not have sufficient volumes for public reporting and their data are not presented in these data tables. However, data from these facilities do contribute to LHD and NSW results. "]
[null,"Response rates are adjusted based on sample design. See the technical supplement to the Adult Admitted Patient Survey (AAPS) 2021 for more information."]
[null,"Peer groups are defined by NSW Health and separate hospitals into groups with similar volumes of hospitalisations and capacities. They include: principal referral hospitals with large volumes and particular specialisations (Peer Group A, with Group A3 referring to those with a specialist acute role or tertiary referral); major hospitals (Peer Group B including B1 and B2 groups); district hospitals with smaller volumes (Peer Group C including District Group 1 and District Group 2); community hospitals with smaller volumes (Peer Group D including Community with surgery and Community without surgery); and sub-acute and rehabilitation (Peer Group F4 and F6)."]
[null,"Royal Rehab Hospital was not sampled in 2021 due to low numbers of eligible patients."]

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[]
[]
[]
[null,null,null,"Age",null,null,null,"Gender",null,null,null,null,"Aboriginality",null,"Language",null,"Education level",null,null,null,null,"Rurality",null,"Survey\nmode",null,"Longstanding health condition"]
[null,"Level","Name","18–34","35–54","55–74","75+","Woman or female","Man or male","Non-binary","Prefer not to answer","Prefer to use a different term","Aboriginal","Non-Aboriginal","English (main language spoken at home)","Other language","Less than Year 12 or equivalent","Completed Year 12 or equivalent","Trade or technical certificate or diploma","University degree","Postgraduate or higher degree","Urban","Rural","Mail","Online completion","Illness (e.g. cancer, diabetes)","Physical condition","Mental health","Neurological condition","Intellectual disability","Blindness or severe vision impairment","Deafness or severe hearing impairment","None reported"]
[null,"NSW","NSW",12,24,35,29,53,47,0,0,0,3,95,78,20,39,13,26,11,6,71,29,60,40,20,21,9,3,2,2,8,58]
[null,"LHD","Central Coast",7,22,32,39,54,45,0,0,0,3,94,96,3,36,14,30,11,5,100,0,64,36,26,24,11,4,1,3,11,50]
[null,"LHD","Far West",12,19,32,36,53,45,0,2,0,3,93,96,2,49,14,21,7,3,0,100,70,30,23,27,10,2,1,3,15,54]
[null,"LHD","Hunter New England",11,21,37,31,55,44,0,0,0,4,94,94,5,47,11,26,7,4,50,50,63,37,24,25,12,3,2,3,11,50]
[null,"LHD","Illawarra Shoalhaven",10,22,33,35,49,49,0,1,0,4,93,89,10,42,15,27,8,4,69,31,66,34,22,21,6,3,3,1,7,57]
[null,"LHD","Mid North Coast",11,16,39,34,54,45,0,0,0,3,93,93,5,41,13,29,7,5,2,98,73,27,25,24,11,3,2,2,10,50]
[null,"LHD","Murrumbidgee",10,25,36,29,53,46,0,0,0,6,91,88,10,50,12,23,7,3,0,100,68,32,20,22,10,2,0,2,9,60]
[null,"LHD","Nepean Blue Mountains",15,27,33,26,54,44,1,0,1,2,95,85,13,34,14,30,11,8,90,10,57,43,16,18,8,2,1,3,8,61]
[null,"LHD","Northern NSW",11,20,37,33,57,43,0,0,0,2,95,97,1,40,14,29,8,5,33,67,65,35,21,21,11,3,1,1,8,55]
[null,"LHD","Northern Sydney",14,27,30,29,49,50,0,1,0,1,98,75,24,21,17,25,20,14,97,3,54,46,16,15,6,3,2,2,5,67]
[null,"LHD","South Eastern Sydney",11,26,34,29,56,43,0,0,0,1,97,73,26,29,13,23,19,12,97,3,60,40,18,18,7,3,1,2,7,62]
[null,"LHD","South Western Sydney",12,26,35,27,50,49,0,1,1,2,96,53,45,41,15,24,10,6,92,8,58,42,19,23,8,2,2,3,7,58]
[null,"LHD","Southern NSW",8,22,41,29,55,44,0,0,0,2,95,96,3,36,12,29,12,7,16,84,66,34,16,22,8,3,1,1,8,59]
[null,"LHD","St Vincent's Health Network",14,27,36,23,46,52,0,0,1,0,97,85,13,17,15,25,24,17,94,6,53,47,19,17,8,3,1,1,5,60]
[null,"LHD","Sydney",15,28,35,22,52,47,0,1,0,1,97,64,34,28,15,21,22,11,98,2,52,48,15,17,8,3,1,2,4,66]
[null,"LHD","Western NSW",13,23,35,29,55,45,0,0,0,8,90,96,3,47,11,25,8,5,1,98,67,33,19,23,10,3,1,3,11,55]
[null,"LHD","Western Sydney",15,25,38,22,49,50,0,1,0,2,96,54,44,35,15,22,18,7,98,2,52,48,20,20,10,3,2,2,7,59]
[null,"Hospital","Armidale",9,21,39,32,51,49,0,0,0,5,94,97,1,43,12,24,10,7,1,99,74,26,23,26,12,2,2,3,9,46]
[null,"Hospital","Auburn",14,44,30,13,41,58,0,1,0,1,99,42,56,32,18,22,17,10,98,2,40,60,11,11,6,1,2,2,3,74]
[null,"Hospital","Ballina",5,19,35,41,53,46,0,1,0,2,95,99,0,40,12,29,8,7,2,98,71,29,15,22,4,5,1,1,13,59]
[null,"Hospital","Balmain",0,5,43,52,53,47,0,0,0,0,99,70,29,33,16,15,24,9,99,1,71,29,27,33,9,6,2,1,12,46]
[null,"Hospital","Bankstown-Lidcombe",12,19,37,32,46,52,0,1,0,0,98,45,52,46,13,20,13,5,100,0,59,41,20,30,4,1,1,2,9,58]
[null,"Hospital","Batemans Bay",3,17,42,39,51,48,0,0,0,1,97,98,1,34,13,33,9,8,3,97,76,24,21,25,8,2,3,2,8,52]
[null,"Hospital","Bathurst",15,23,30,32,55,45,0,0,0,5,92,95,3,43,10,26,9,6,1,99,62,38,20,22,12,3,1,3,11,58]
[null,"Hospital","Belmont",8,28,31,33,53,46,0,1,0,3,94,92,6,42,11,29,7,5,92,8,67,33,21,25,14,4,0,2,12,55]
[null,"Hospital","Blacktown",15,27,33,25,54,44,0,2,0,2,96,57,41,37,13,20,20,8,100,0,52,48,22,20,11,4,4,2,11,56]
[null,"Hospital","Blue Mountains",13,25,39,24,61,38,0,1,0,2,96,92,6,23,18,28,16,12,87,13,57,43,14,18,11,4,2,3,8,61]
[null,"Hospital","Bowral",7,22,35,36,55,44,1,0,0,4,94,96,3,31,13,33,11,8,6,94,71,29,21,23,10,2,0,2,11,56]
[null,"Hospital","Braeside Fairfield",0,12,36,52,49,50,0,0,0,2,92,51,43,57,13,18,5,3,100,0,70,30,23,34,5,10,3,8,13,43]
[null,"Hospital","Broken Hill",12,19,32,36,53,45,0,2,0,3,93,96,2,49,14,21,7,3,0,100,70,30,23,27,10,2,1,3,15,54]
[null,"Hospital","Byron Central",10,15,32,43,71,29,0,0,0,1,95,95,3,37,17,25,12,5,9,91,64,36,25,25,12,6,0,1,9,50]
[null,"Hospital","Calvary Kogarah",0,1,17,82,64,36,0,0,0,0,98,78,21,43,16,19,10,7,99,1,78,22,26,40,8,9,0,8,29,38]
[null,"Hospital","Calvary Mater",6,20,38,36,53,44,1,1,0,3,93,96,2,43,12,26,9,6,75,25,64,36,30,20,6,1,3,3,10,51]
[null,"Hospital","Camden",3,13,51,33,53,47,0,0,0,5,94,94,6,45,14,24,6,7,81,19,61,39,33,39,14,15,1,3,11,31]
[null,"Hospital","Campbelltown",9,33,34,24,52,47,0,1,0,2,95,64,31,37,17,24,13,7,90,10,62,38,20,24,9,3,2,3,7,56]
[null,"Hospital","Canterbury",13,34,31,21,55,43,0,0,1,2,94,45,53,33,18,16,21,9,100,0,49,51,11,20,4,1,1,2,4,70]
[null,"Hospital","Casino",13,26,37,24,55,45,0,0,0,1,97,96,3,42,14,27,8,6,1,99,65,35,8,21,12,2,2,1,6,60]
[null,"Hospital","Cessnock",9,21,39,31,50,50,0,0,0,6,89,99,0,45,13,28,4,3,46,54,69,31,18,29,9,4,4,5,14,50]
[null,"Hospital","Coffs Harbour",14,16,40,30,56,44,0,1,0,3,94,91,8,39,12,32,6,5,0,100,74,26,27,24,10,4,4,2,9,51]
[null,"Hospital","Concord",10,27,37,27,47,52,0,1,0,0,99,59,40,31,12,24,20,10,99,1,54,46,17,17,5,4,1,2,4,65]
[null,"Hospital","Cooma",7,22,42,29,53,46,0,0,1,4,94,98,1,38,11,28,10,7,3,97,66,34,16,26,8,3,1,2,9,56]
[null,"Hospital","Cowra",10,15,41,35,55,45,0,0,0,3,94,97,2,50,12,25,6,2,2,98,75,25,27,22,10,3,2,3,14,50]
[null,"Hospital","Deniliquin",16,11,33,40,52,48,0,0,0,3,94,97,1,51,15,20,7,2,2,98,73,27,19,23,7,1,1,2,10,62]
[null,"Hospital","Dubbo",8,30,30,32,55,44,0,0,0,9,88,95,3,45,11,26,6,6,1,98,72,28,19,23,8,3,2,4,11,55]
[null,"Hospital","Fairfield",12,35,31,21,50,46,0,0,3,2,97,37,61,50,17,16,8,3,99,1,48,52,8,13,9,3,1,3,4,74]
[null,"Hospital","Forbes",21,8,36,34,52,47,0,0,0,10,87,99,1,61,12,16,4,1,0,100,76,24,17,23,8,3,0,1,8,61]
[null,"Hospital","Gosford",9,21,33,37,54,45,0,1,0,3,95,96,3,31,13,31,14,8,100,0,61,39,25,22,8,3,1,3,11,54]
[null,"Hospital","Goulburn",9,20,42,29,59,41,0,0,0,0,96,93,5,44,12,25,9,5,5,95,67,33,15,21,6,3,1,1,8,60]
[null,"Hospital","Grafton",13,15,47,25,54,45,0,0,0,4,95,100,0,47,12,29,6,4,1,99,69,31,19,26,15,4,1,1,9,51]
[null,"Hospital","Greenwich",1,3,18,78,62,37,0,1,0,0,97,90,5,17,11,23,28,15,99,1,84,16,25,44,6,9,0,2,17,35]
[null,"Hospital","Griffith",12,25,33,30,55,44,0,0,0,5,93,86,12,49,14,17,13,3,0,100,65,35,20,18,7,1,2,4,10,61]
[null,"Hospital","Gunnedah",13,19,37,31,61,38,0,1,1,17,79,99,0,51,11,23,8,3,1,99,71,29,15,22,11,2,0,2,11,56]
[null,"Hospital","Hawkesbury",12,30,33,25,57,42,0,0,1,3,94,87,13,39,12,29,9,7,92,8,59,41,15,17,9,1,2,2,7,64]
[null,"Hospital","Hornsby",12,31,29,28,49,49,0,1,1,2,98,78,22,23,16,24,23,14,98,2,53,47,11,17,5,3,1,1,7,69]
[null,"Hospital","Inverell",18,13,35,35,55,45,0,0,0,7,90,97,1,51,13,18,7,5,0,100,72,28,18,22,9,2,1,2,10,59]
[null,"Hospital","John Hunter",17,19,37,27,57,43,0,0,0,1,97,91,8,34,11,30,14,7,74,26,52,48,25,27,13,5,1,3,12,46]
[null,"Hospital","Kempsey",12,8,45,35,48,51,0,0,1,6,91,97,1,50,11,26,5,3,1,99,81,19,21,24,10,1,4,4,10,53]
[null,"Hospital","Kurri Kurri",1,6,47,45,55,45,0,0,0,5,91,94,3,50,10,25,7,2,68,32,79,21,21,27,9,5,0,6,12,52]
[null,"Hospital","Lismore",16,15,36,34,59,41,0,0,0,3,95,98,1,39,8,33,9,5,4,96,65,35,27,19,13,3,2,1,8,48]
[null,"Hospital","Lithgow",11,10,37,42,50,49,0,0,0,6,92,97,2,37,13,31,8,5,13,87,73,27,19,26,12,5,3,2,15,53]
[null,"Hospital","Liverpool",15,22,35,28,49,50,0,0,1,1,96,45,54,39,21,19,11,5,97,3,56,44,20,20,10,2,2,4,6,55]
[null,"Hospital","Macksville",5,20,41,33,56,43,0,0,1,2,96,97,2,38,15,27,8,7,1,99,67,33,18,25,7,5,0,2,10,58]
[null,"Hospital","Maclean",0,2,26,72,49,50,0,0,1,1,95,97,0,40,17,28,6,1,2,98,89,11,25,37,10,6,1,3,13,42]
[null,"Hospital","Maitland",14,24,31,31,56,44,0,0,0,5,92,96,3,49,13,29,1,6,74,26,72,28,26,29,12,3,5,1,9,48]
[null,"Hospital","Manning",3,19,40,39,52,46,0,1,0,4,92,95,3,51,10,28,4,2,3,97,75,25,28,32,11,4,1,4,11,45]
[null,"Hospital","Milton",2,5,33,60,48,52,0,1,0,1,94,98,1,43,14,27,10,3,3,97,80,20,31,36,6,6,3,3,17,36]
[null,"Hospital","Mona Vale",0,2,28,71,50,48,2,0,0,0,95,89,9,27,26,29,9,5,100,0,81,19,29,40,5,6,1,4,23,36]
[null,"Hospital","Moree",10,25,37,28,52,48,0,0,1,16,79,95,2,59,7,21,4,2,0,100,65,35,15,20,7,1,1,3,9,62]
[null,"Hospital","Moruya",11,19,33,37,57,43,0,0,0,2,95,97,2,37,14,28,11,8,4,96,63,37,19,25,13,5,4,2,9,55]
[null,"Hospital","Mount Druitt",15,39,32,14,57,41,0,0,1,5,93,70,29,38,13,25,15,6,99,1,49,51,11,15,11,2,2,3,7,64]
[null,"Hospital","Mudgee",10,20,39,31,55,44,0,0,0,4,95,98,2,46,11,27,8,5,2,98,72,28,21,24,9,2,1,1,10,55]
[null,"Hospital","Murwillumbah",2,21,39,38,51,49,0,1,0,2,95,93,4,43,12,26,9,5,62,38,68,32,11,24,7,3,0,2,7,64]
[null,"Hospital","Muswellbrook",8,27,36,29,51,49,0,0,0,8,90,100,0,50,11,30,4,3,3,97,72,28,20,19,8,3,0,0,8,57]
[null,"Hospital","Narrabri",22,16,34,29,50,49,0,0,1,5,93,93,5,57,9,23,6,2,0,100,73,27,18,19,5,1,0,2,10,65]
[null,"Hospital","Nepean",16,28,31,25,53,45,1,0,1,2,95,82,16,36,11,31,10,7,95,5,54,46,17,18,7,2,1,3,8,61]
[null,"Hospital","Orange",15,18,42,24,54,46,0,0,0,8,89,96,2,41,11,27,12,6,1,99,63,37,18,23,10,3,2,3,10,53]
[null,"Hospital","Port Kembla",0,8,28,63,58,40,0,2,0,2,96,90,8,54,14,20,5,3,91,9,73,27,29,51,12,8,1,7,16,29]
[null,"Hospital","Port Macquarie",8,17,37,38,54,46,0,0,0,3,92,94,4,38,12,32,9,4,4,96,72,28,24,25,13,2,1,2,11,48]
[null,"Hospital","Prince of Wales",15,21,38,27,52,47,0,1,0,0,96,73,26,24,20,19,18,13,98,2,63,37,19,21,11,2,1,1,9,54]
[null,"Hospital","Queanbeyan",16,30,35,19,59,39,1,0,1,2,95,90,8,30,9,28,19,9,83,17,51,49,13,18,11,2,0,1,8,65]
[null,"Hospital","Royal Hospital for Women",31,51,15,3,97,2,0,0,1,2,98,82,17,15,8,21,35,19,94,6,34,66,9,6,7,0,0,0,2,80]
[null,"Hospital","Royal North Shore",16,27,30,28,49,50,0,1,0,1,99,75,23,14,17,26,20,20,96,4,54,46,18,13,6,3,2,3,3,67]
[null,"Hospital","Royal Prince Alfred",20,27,35,19,55,44,0,1,0,2,97,74,23,21,14,24,24,15,97,3,52,48,13,17,11,4,1,1,4,65]
[null,"Hospital","Ryde",12,24,32,33,52,48,0,0,0,0,98,68,31,26,16,26,18,12,99,1,58,42,15,18,8,3,2,1,8,66]
[null,"Hospital","Shellharbour",3,18,33,46,61,39,0,0,0,3,92,87,11,44,14,27,6,3,90,10,77,23,23,26,8,3,1,2,13,49]
[null,"Hospital","Shoalhaven",9,19,34,38,53,45,0,1,1,7,89,94,4,40,17,29,5,4,2,98,63,37,21,25,6,3,0,1,11,57]
[null,"Hospital","Singleton",18,25,37,20,57,43,0,0,0,5,94,99,1,41,13,32,6,5,24,76,56,44,14,20,11,5,2,1,5,63]
[null,"Hospital","South East Regional",3,23,48,26,52,47,0,0,0,2,95,99,0,36,10,32,12,7,3,97,70,30,16,23,7,3,0,1,7,62]
[null,"Hospital","Springwood",3,18,34,45,53,46,0,0,1,2,97,86,11,40,14,28,10,5,95,5,70,30,18,24,9,4,2,4,9,57]
[null,"Hospital","St George",7,29,34,30,56,44,0,0,0,0,98,62,36,31,12,25,17,12,98,2,60,40,21,20,5,4,1,1,5,64]
[null,"Hospital","St Joseph's Auburn",2,14,33,51,56,42,0,0,2,2,98,66,34,28,23,26,16,5,98,2,74,26,19,41,6,24,4,4,7,33]
[null,"Hospital","St Vincent's",15,27,36,22,46,52,1,0,1,0,97,85,13,15,14,25,25,18,93,7,53,47,19,17,8,3,1,1,5,60]
[null,"Hospital","Sutherland",9,26,30,34,58,41,0,0,1,2,96,87,10,30,15,30,11,10,99,1,60,40,17,17,6,3,3,4,8,64]
[null,"Hospital","Sydney and Sydney Eye",13,22,39,26,46,52,0,1,0,1,96,68,31,36,9,23,20,11,92,8,55,45,15,8,6,1,2,7,7,67]
[null,"Hospital","Tamworth",11,24,36,30,59,41,0,0,0,8,92,94,5,49,11,26,10,2,1,99,64,36,17,21,14,1,1,2,9,54]
[null,"Hospital","The Tweed",6,28,35,31,55,44,0,0,0,2,95,95,2,31,19,30,10,6,78,22,63,37,16,21,9,4,0,2,8,62]
[null,"Hospital","Wagga Wagga",10,26,36,28,53,46,0,0,0,7,91,87,10,49,11,26,4,4,0,100,68,32,20,22,11,2,0,2,9,59]
[null,"Hospital","Waverley",0,0,14,86,67,33,0,0,0,3,92,79,19,29,20,20,18,6,98,2,79,21,21,48,8,8,0,5,17,37]
[null,"Hospital","Westmead",15,17,45,23,45,54,0,0,0,2,96,52,46,31,17,22,20,7,97,3,54,46,23,24,10,2,1,1,6,56]
[null,"Hospital","Wollongong",13,24,32,31,45,54,1,1,0,3,95,87,12,36,15,31,11,6,89,11,64,36,22,18,5,2,4,1,5,59]
[null,"Hospital","Woy Woy",0,1,25,74,47,52,0,1,0,6,93,97,3,32,21,30,10,5,99,1,94,6,46,41,5,12,3,4,17,23]
[null,"Hospital","Wyong",6,23,31,41,55,45,1,0,0,4,92,94,3,42,13,29,8,2,99,1,68,32,27,26,15,4,2,3,12,45]
[null,"Hospital","Young",9,19,43,29,54,45,0,0,0,3,94,98,0,51,9,26,5,4,0,100,69,31,18,24,6,1,1,2,8,60]
[]
[null,"Notes:"]
[null,"Results for respondent characteristics are weighted."]
[null,"Results for respondent characteristics may not add up to 100% due to rounding and missing responses. "]
[null,"Respondents characteristics were obtained from both survey questionnaire and administrative data. For age, missing values were filled in using administrative data. Missing data for other patient characteristics were included as a separate category but not reported in this table."]
[null,"See the technical supplement to the Adult Admitted Patient Survey 2021 for more information on the representativeness of the survey cohort of the eligible population."]

{"sheet":"Summary 2021","index":4,"n_rows":71,"n_cols":113,"rows_kept":71,"cut":false,"hidden":false,"merged":[[69,1,69,2],[70,1,70,2],[2,5,2,20],[3,5,3,20],[62,22,62,23],[63,22,63,23],[2,24,2,26],[2,27,2,39],[66,1,66,2],[67,1,67,2],[68,1,68,2],[2,99,2,101],[2,73,2,98],[2,59,2,72],[2,102,2,109],[2,40,2,58]]}
[]
[]
[null,null,null,null,null,"Local health districts",null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,"Specialist",null,null,"A1",null,null,null,null,null,null,null,null,null,null,null,null,"B",null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,"C1",null,null,null,null,null,null,null,null,null,null,null,null,null,"C2",null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,"D",null,null,"F4/F6"]
[null,null,null,null,null,"Standardised comparisons have not been made at LHD level and therefore LHD results are not flagged as significantly higher or lower than the NSW result."]
[null,null,null,null,"NSW","Central Coast","Far West","Hunter New England","Illawarra Shoalhaven","Mid North Coast","Murrumbidgee","Nepean Blue Mountains","Northern NSW","Northern Sydney","South Eastern Sydney","South Western Sydney","Southern NSW","St Vincent's Health Network","Sydney","Western NSW","Western Sydney",null,"Minimum hospital result","Maximum hospital result","Calvary Mater","Royal Hospital for Women","Sydney and Sydney Eye","Bankstown-Lidcombe","Concord","Gosford","John Hunter","Liverpool","Nepean","Prince of Wales","Royal North Shore","Royal Prince Alfred","St George","St Vincent's","Westmead","Wollongong","Auburn","Blacktown","Campbelltown","Canterbury","Coffs Harbour","Dubbo","Fairfield","Hornsby","Lismore","Maitland","Manning","Orange","Port Macquarie","Shoalhaven","Sutherland","Tamworth","The Tweed","Wagga Wagga","Wyong","Armidale","Bathurst","Belmont","Bowral","Broken Hill","Goulburn","Grafton","Griffith","Hawkesbury","Mount Druitt","Murwillumbah","Ryde","Shellharbour","South East Regional","Ballina","Batemans Bay","Blue Mountains","Byron Central","Casino","Cessnock","Cooma","Cowra","Deniliquin","Forbes","Gunnedah","Inverell","Kempsey","Kurri Kurri","Lithgow","Macksville","Maclean","Milton","Moree","Moruya","Mudgee","Muswellbrook","Narrabri","Queanbeyan","Singleton","Young","Camden","Springwood","Woy Woy","Balmain","Braeside Fairfield","Calvary Kogarah","Greenwich","Mona Vale","Port Kembla","St Joseph's Auburn","Waverley"]
[null,"Question","Response",null,19304,1075,399,3425,1070,1167,959,1104,1968,915,1296,1143,1656,386,724,1316,701,null,null,null,243,248,239,172,223,502,212,170,192,173,246,268,197,343,167,236,166,182,180,166,254,204,134,233,269,216,289,236,308,293,240,225,249,247,510,260,212,273,296,399,264,272,208,187,186,281,238,286,306,291,288,287,178,262,222,253,246,213,164,154,239,280,391,261,325,166,156,123,281,254,197,162,264,219,291,114,177,63,67,77,134,88,110,74,43,65,null,"Count","Count"]
[null,"Overall satisfaction and outcomes"]
[null,"How well organised was the admission process?","Very well organised",null,67,73,61,68,64,68,75,59,71,71,69,65,72,65,63,74,59,null,49,86,79,73,64,64,66,72,62,61,49,69,71,61,72,65,59,62,65,54,65,63,60,71,"69*",72,67,52,65,77,74,65,68,71,71,75,74,65,69,77,76,61,64,72,69,76,67,85,69,71,75,79,80,76,69,75,75,78,78,80,"76*",82,67,80,84,75,71,69,66,64,64,85,74,75,78,69,77,86,83,"71*","65*","68*",67,84,78,"59*","79*","80*",null,2,5]
[null,"Overall, how would you rate the doctors who treated you?","Very good",null,74,74,68,73,73,75,75,70,77,76,76,71,78,80,78,77,71,null,56,86,76,82,78,71,79,76,69,71,66,84,78,80,71,80,70,73,74,68,70,72,72,76,76,75,73,63,74,78,74,73,74,76,79,77,72,73,73,79,74,68,75,81,68,80,77,85,69,72,76,82,78,74,57,84,82,85,79,76,"72*",86,78,85,82,78,83,70,73,"70*",74,84,80,83,84,75,78,"56*",82,"60*","70*",78,56,78,73,"69*","84*",84,null,2,0]
[null,"Overall, how would you rate the nurses who treated you?","Very good",null,78,83,75,79,82,81,81,74,83,80,80,76,83,76,75,85,69,null,64,93,81,86,80,71,73,82,76,71,67,82,81,78,77,76,70,84,74,65,82,70,77,80,77,84,79,72,84,85,82,81,80,77,87,81,84,80,89,86,82,75,80,86,77,85,73,90,73,77,83,80,90,87,76,90,83,92,89,83,92,88,84,93,90,86,85,77,76,"74*",78,87,87,85,87,82,83,81,86,85,"73*","74*",64,74,71,"70*","84*","76*",null,2,4]
[null,"During your hospital stay or soon after, did you experience any problem related to your care and treatment?","Experienced problem",null,16,12,18,16,21,13,15,14,14,15,15,19,13,17,16,12,15,null,5,25,11,22,11,20,14,13,22,21,16,15,16,20,19,17,17,25,12,15,17,8,14,17,14,11,14,14,16,11,13,18,11,15,14,16,10,15,9,18,13,18,11,14,12,10,13,7,17,11,15,13,7,14,16,12,8,8,7,5,10,7,10,8,7,10,11,15,14,9,19,8,14,10,14,15,11,14,8,12,14,"19*",18,11,25,16,"13*",13]
[null,"Was the impact of this problem...? [if patient experienced problem or clinical complication during or shortly after stay]","Very serious",null,22,21,"15*",25,"34*",11,"19*","22*","22*",16,19,23,18,"20*",21,"22*","26*",null,11,37,"22*","13*","","","25*","20*","21*","19*","22*","","16*","20*","18*","20*","","37*","","","","","11*","22*","","","36*","","","","11*","24*","","","11*","18*","23*","15*","","25*","28*","15*","","13*","","","","","25*","","24*","13*","","12*","","","","","","","","","","","","","","","","",12,"","","","","","","","","","","","","","","","",""]
[null,"Overall, how would you rate the care you received while in hospital?","Very good",null,68,72,67,69,67,72,71,64,71,71,68,65,78,70,67,75,61,null,55,87,76,74,73,65,66,72,65,62,59,68,71,71,66,70,64,65,61,56,65,58,66,70,70,76,66,55,72,78,74,71,69,68,71,72,73,62,72,77,80,67,73,79,65,73,65,87,63,68,77,79,86,75,67,84,75,81,83,78,80,82,76,85,83,76,83,73,64,"65*",72,84,77,"74*",82,76,79,"74*",81,"70*","66*","75*",60,78,74,"61*","74*","73*",null,1,9]
[null,"If asked about your hospital experience by friends and family, how would you respond?","Would speak highly",null,79,82,71,77,77,80,82,74,79,85,82,74,83,84,80,80,75,null,62,92,86,86,85,68,80,82,74,77,69,83,86,83,81,84,76,78,75,73,73,72,74,77,74,86,74,62,73,81,81,75,81,79,81,82,83,70,80,88,90,71,80,83,80,82,80,92,76,76,82,86,90,84,76,90,85,85,82,82,84,84,79,91,90,85,89,79,77,"75*",81,91,78,88,86,83,87,85,88,84,"82*","73*",75,89,85,"67*","87*",85,null,2,7]
[null,"Did the care and treatment received in hospital help you?","Yes, definitely",null,79,79,68,77,79,75,82,74,76,82,81,79,81,84,79,75,79,null,65,91,82,91,85,75,76,79,75,82,69,82,83,82,76,84,81,82,81,74,77,78,74,76,82,84,75,72,73,74,72,73,83,74,74,82,79,78,74,81,84,68,82,80,80,82,80,83,76,76,80,86,83,82,74,86,78,77,80,82,82,83,81,86,89,75,80,75,80,84,76,85,75,81,84,74,83,"67*",89,"80*",85,"75*",65,81,89,"71*","86*",83]
[null,"In the month following your discharge, were you re-admitted to any hospital or did you go to an emergency department because of complications related to the care you received?","No",null,89,90,88,90,87,94,90,92,89,91,90,86,92,89,91,90,88,null,82,99,89,92,93,85,91,88,88,82,91,87,89,91,91,89,89,83,91,85,89,88,93,84,86,95,89,90,90,93,94,91,92,91,87,90,92,91,91,90,89,88,93,92,88,93,90,95,89,93,93,93,95,90,89,93,90,94,94,90,93,95,94,95,97,94,95,87,92,90,88,94,89,94,90,83,94,97,99,88,92,93,91,93,92,89,92,87]
[null,"Compassion, respect and kindness"]
[null,"Were the staff you met on your arrival to hospital polite and welcoming?","Yes, definitely",null,85,89,83,86,86,86,88,78,88,88,86,82,90,86,84,90,81,null,72,97,92,80,85,77,81,88,81,83,72,84,89,89,87,86,81,85,84,78,83,78,84,89,84,86,88,85,83,92,88,88,88,91,88,88,89,83,89,92,93,83,88,87,84,87,84,97,87,85,90,91,94,92,75,91,88,91,91,92,94,85,83,88,94,87,91,90,87,"79*",88,94,88,89,91,87,89,95,93,90,87,"89*",82,97,91,"81*",95,94,null,0,0]
[null,"Did the health professionals who treated you introduce themselves to you?","Yes, all of them",null,82,81,73,80,84,80,79,78,81,84,84,84,84,81,85,81,79,null,70,94,91,86,85,78,86,81,76,88,75,87,86,85,82,81,79,87,84,78,83,83,82,75,87,83,81,76,79,84,77,80,82,76,79,79,81,81,82,84,83,73,80,83,79,82,81,86,79,80,87,86,84,83,84,86,80,84,84,81,79,80,79,85,80,80,83,83,77,"73*",81,88,79,86,87,83,84,"83*",85,"82*","78*",90,70,92,78,85,"89*",94,null,0,0]
[null,"Were the health professionals kind and caring towards you?","Yes, always",null,86,87,80,85,88,86,89,80,87,90,88,84,90,83,87,88,82,null,74,95,90,87,88,82,90,87,80,83,74,85,91,85,87,83,85,88,88,75,84,83,86,84,86,89,80,77,89,89,84,85,92,85,90,90,87,85,88,87,87,80,90,93,86,90,87,95,87,88,87,94,95,88,86,93,86,92,94,91,93,92,94,90,93,91,90,84,91,"84*",89,91,90,89,92,89,91,92,93,89,"80*",86,79,91,85,85,"81*",94,null,0,0]
[null,"Did the health professionals give you the support you needed to help with any worries or fears related to your care and treatment?","Yes, definitely",null,69,70,65,69,64,67,72,61,67,68,71,73,74,69,70,71,66,null,54,83,79,73,78,68,69,69,64,79,54,71,66,72,71,69,65,62,74,61,70,67,61,69,74,74,62,58,65,76,68,68,68,71,69,71,71,71,63,70,70,65,73,76,72,74,75,82,66,66,74,72,82,75,"58*",76,80,76,81,80,"74*",83,75,81,81,72,76,63,69,"68*",66,79,74,82,76,69,78,"71*",83,"62*","64*","65*",56,"69*",68,"61*","83*","75*",null,0,1]
[null,"Did the health professionals listen carefully to any views and concerns you had?","Yes, definitely",null,72,69,62,68,69,68,73,66,69,75,75,73,75,72,75,73,73,null,50,87,80,80,78,77,73,69,61,76,60,78,75,78,71,72,74,70,79,69,64,73,65,71,79,81,65,60,68,74,69,68,75,70,71,72,68,66,72,75,71,62,72,71,70,78,78,87,68,64,72,74,81,78,68,75,71,80,79,81,"69*",76,72,77,82,73,73,63,62,"71*",71,82,80,77,81,70,75,"83*",78,"50*","67*","64*",51,"74*",67,"64*","85*","80*",null,1,0]
[null,"Were you treated with respect and dignity while in hospital?","Yes, always",null,88,90,87,88,89,89,88,83,89,91,89,85,93,87,88,88,86,null,78,98,92,89,88,85,88,91,86,87,78,88,91,89,88,87,88,90,90,80,83,86,90,81,85,92,84,78,91,90,87,88,92,90,92,88,90,87,90,91,91,87,94,91,86,91,88,98,87,88,92,94,95,91,88,92,90,92,92,91,92,92,93,92,94,89,90,86,90,88,90,95,94,92,93,89,95,93,98,85,83,"88*",80,96,90,"82*",93,94,null,1,0]
[null,"Were your cultural or religious beliefs respected by the hospital staff?","Yes, always",null,90,92,88,92,87,91,93,90,92,94,91,86,95,86,91,93,89,null,83,100,98,98,88,90,89,91,92,84,90,88,96,93,91,86,89,"84*",88,87,84,91,98,89,88,91,"89*","88*",89,98,"83*",92,98,86,93,93,93,90,94,96,100,88,97,96,88,89,92,95,88,92,95,97,91,97,90,"88*",93,97,94,94,97,"100*",94,"93*",93,90,92,93,87,"91*",95,95,90,97,97,95,96,96,97,"","89*",93,86,98,91,"100*",97,94,null,0,0]
[null,"If you needed help with personal care (e.g. eating and drinking, moving around or going to the bathroom), did hospital staff help you within a reasonable timeframe?","Yes, always",null,73,74,70,75,75,73,80,72,74,76,73,76,75,67,70,75,69,null,56,91,84,81,78,77,68,73,71,77,68,67,77,70,77,67,71,75,78,61,72,73,"66*","70*","77*",77,"72*","57*",79,81,75,73,71,"74*",73,79,74,79,"72*",80,77,70,78,79,83,"77*","69*",82,72,78,69,82,85,79,"73*",86,"78*","80*",80,85,85,"82*",74,86,89,80,79,78,68,"80*",72,87,85,"87*",79,"78*",76,"73*",91,"68*","66*","73*",66,"76*",78,"56*","82*","80*",null,0,0]
[null,"Do you think the health professionals did everything they could to help manage your pain? [if patient experienced pain while in hospital]","Yes, definitely",null,74,77,"53*",73,81,76,72,69,71,75,76,72,81,72,74,78,67,null,53,90,82,82,"76*","70*",76,77,76,"75*","67*","77*",75,78,72,72,"69*",86,"80*","58*","70*","56*","72*","80*","74*",82,"60*","62*","62*",77,79,75,78,"73*",82,70,77,"70*","77*",73,77,"53*",85,"79*","79*","71*","76*",90,64,"67*",80,"71*",90,"75*","70*","80*","69*","76*","73*","70*","68*","",81,"74*","65*","74*","77*","65*","68*","85*",74,80,"85*","74*",80,"70*",80,"76*","84*","73*","74*","86*","60*","69*","78*","78*","","89*",null,0,0]
[null,"Trust and confidence"]
[null,"Did you have confidence and trust in the health professionals treating you?","Yes, definitely",null,82,82,74,81,80,81,82,74,81,86,82,81,84,82,84,83,80,null,67,94,88,88,84,81,85,82,77,85,67,85,89,85,78,82,82,81,88,73,76,77,82,79,84,85,77,74,84,85,77,80,84,83,82,83,84,75,82,84,83,74,84,88,77,89,83,94,79,77,80,87,89,85,80,89,83,87,89,88,78,90,87,88,89,81,89,72,86,"78*",82,86,85,90,92,85,82,91,89,"72*","79*","82*",72,87,81,"71*",92,86,null,2,2]
[null,"In your opinion, did the health professionals who treated you know enough about your care and treatment?","Yes, always",null,76,75,68,75,74,75,81,69,75,78,77,75,81,75,78,79,73,null,62,92,80,78,85,74,77,75,70,77,64,74,78,79,72,75,70,75,83,72,71,78,70,77,79,80,72,65,79,85,77,72,82,74,75,81,76,73,72,77,73,68,85,81,77,74,79,87,74,75,78,80,86,80,68,86,83,84,88,84,80,89,78,86,91,83,84,64,72,80,74,85,81,83,84,79,84,80,92,"63*","72*","75*",62,76,70,"64*","85*","79*",null,3,3]
[null,"Were the health professionals responsive in addressing this problem? [if patient experienced problem or clinical complication during or shortly after stay]","Yes, definitely",null,40,"35*","20*","32*","64*","45*","46*","35*","48*",29,"42*","46*",30,"47*","44*","42*","27*",null,12,73,"27*","69*","","","","38*","32*","","","","28*","39*","36*","47*","","73*","","","","","57*","38*","","","42*","","","","34*","39*","","","55*","49*","29*","33*","","42*","52*","20*","","49*","","","","","12*","","28*","55*","","46*","","","","","","","","","","","","","","","","","19*","","","","","","","","","","","","","","","","","",null,0,0]
[null,"Involvement in decision-making"]
[null,"Were you involved, as much as you wanted to be, in decisions about your care and treatment?","Yes, definitely",null,67,68,61,67,65,67,72,61,68,69,67,62,74,63,68,73,65,null,50,84,71,76,72,62,67,68,62,64,55,67,66,70,63,63,68,65,69,58,59,61,65,69,67,76,62,61,65,80,66,64,67,69,70,73,67,61,66,71,70,61,74,80,66,73,65,84,67,69,72,76,77,72,"60*",77,67,84,81,78,"72*",84,79,77,80,66,72,55,66,"72*",71,78,75,79,75,74,71,"69*",74,"50*","57*","64*",50,77,61,"52*","80*","66*",null,2,5]
[null,"Did you feel involved in decisions about your discharge from hospital?","Yes, definitely",null,63,65,64,69,64,61,69,54,67,59,61,57,75,63,63,69,58,null,46,83,72,74,67,60,63,62,65,50,46,60,56,64,57,63,59,63,61,52,59,55,56,66,"58*",64,60,59,74,72,60,65,62,71,67,70,70,66,65,74,70,64,77,76,57,67,67,83,66,69,73,79,75,66,67,76,76,81,83,79,"71*",82,77,80,80,76,78,63,61,83,71,80,73,76,74,74,75,"57*",75,"61*","51*","63*",59,"67*",71,"59*","65*","64*",null,1,14]
[null,"At the time you were discharged, did you feel that you were well enough to leave the hospital?","Yes",null,91,92,88,92,88,93,91,90,92,93,92,91,93,91,91,91,89,null,86,99,96,94,99,92,91,91,89,91,87,92,93,92,89,91,88,86,94,88,91,90,91,87,92,92,91,90,94,94,93,94,93,95,92,90,94,95,91,93,89,88,93,98,93,96,93,97,90,90,91,96,96,93,88,97,94,93,97,96,93,95,97,96,98,95,96,88,94,93,90,96,93,94,93,89,97,90,97,90,92,92,91,93,91,93,92,94,null,0,0]
[null,"Timely and coordinated care"]
[null,"Did the health professionals ask your name or check your identification band before giving you any medications, treatments or tests?","Yes, always",null,91,92,85,90,90,89,94,89,92,92,92,94,95,90,90,91,87,null,82,99,91,98,97,92,89,91,86,92,88,91,93,90,91,89,86,92,95,82,99,92,88,87,94,92,89,90,91,96,88,87,90,95,92,94,93,93,88,93,94,85,95,94,94,91,94,98,90,88,96,94,95,94,91,97,92,95,92,92,"83*",96,94,93,95,95,95,89,87,89,91,92,92,90,94,93,95,93,94,92,92,93,83,96,92,90,98,86,null,0,0]
[null,"How would you rate how well the health professionals worked together as a team?","Very good",null,64,67,60,64,60,66,64,58,65,67,65,63,69,67,66,71,61,null,45,84,70,64,68,68,66,67,60,61,50,71,68,67,58,67,62,59,63,56,60,61,61,68,64,66,58,55,66,75,67,59,64,60,66,65,67,64,66,69,67,60,66,72,55,70,66,84,62,62,68,73,75,72,59,77,73,70,76,70,"67*",78,70,77,76,75,76,61,63,"62*",67,76,74,76,74,71,74,"69*",81,"53*","69*","67*",45,"68*",63,"52*","73*","80*",null,1,7]
[null,"Was your family and home situation taken into account when you were discharged?","Yes, definitely",null,75,77,76,77,74,72,79,74,76,74,76,75,80,70,75,76,68,null,62,91,82,81,77,74,74,75,74,80,71,76,75,76,74,70,71,72,65,62,71,75,70,72,"71*",73,71,68,82,76,72,76,80,74,76,80,80,76,78,83,81,76,81,81,73,76,76,90,74,79,79,85,82,81,"68*",81,84,80,88,"82*","81*",85,85,85,88,82,76,75,69,"81*",82,79,87,87,78,85,86,"69*",87,"79*","73*","75*",76,91,83,"69*","88*",87,null,0,1]
[null,"Thinking about when you left hospital, were adequate arrangements made for any services you needed? (e.g. equipment, home care, community care, follow-up appointments)?","Yes, definitely",null,67,70,62,68,64,66,72,70,66,66,69,68,68,66,69,69,61,null,56,84,71,68,81,69,69,69,68,72,71,73,65,68,62,65,63,"62*","64*","56*","62*",70,"62*","59*","67*",68,"58*","57*",68,77,68,67,67,"66*",69,72,71,"70*","70*",75,72,62,"70*",74,68,"65*","63*",81,65,70,66,79,76,74,"70*",84,"69*",59,77,78,"74*","72*",71,76,82,69,"71*",77,"61*","77*",67,"73*",71,"75*","68*","68*",78,"61*",80,"72*","73*",78,71,76,84,"66*","75*","83*",null,0,0]
[null,"Did you receive a document summarising your hospital care (e.g. a digital or physical copy of the letter to your GP or a discharge summary)?","Yes",null,80,77,80,81,72,66,55,79,63,84,83,89,72,81,86,72,89,null,36,95,84,79,79,88,75,77,87,91,81,80,86,94,85,81,88,74,90,89,90,91,69,67,89,79,54,82,74,75,66,68,86,76,77,51,78,76,82,85,82,80,71,46,69,77,89,66,86,69,76,76,62,78,70,68,78,69,59,51,36,72,70,61,53,64,58,72,54,71,67,66,76,79,76,73,57,"46*",65,93,89,95,90,92,89,80,"88*","80*",null,31,6]
[null,"On the day you left hospital, was your discharge delayed?","No",null,80,79,82,80,79,82,86,78,83,78,83,77,87,80,78,85,77,null,66,96,87,84,85,82,82,77,72,66,74,79,77,72,83,80,73,77,85,77,79,84,81,82,85,80,83,71,87,85,80,80,84,81,80,86,82,76,83,89,89,82,86,84,82,84,87,96,81,88,86,91,92,84,85,93,95,90,95,94,"89*",93,93,90,94,88,89,79,85,93,79,93,90,94,90,87,94,90,95,90,"81*","80*",87,95,83,80,"78*","83*",null,2,21]
[null,"Did hospital staff explain the reason for the delay? [if patient's discharge was delayed]","Yes",null,67,66,"53*",76,"68*",70,"59*","74*","75*",63,61,61,74,"74*",63,62,69,null,49,83,"83*","68*","74*","","64*","66*","79*","70*","74*","60*","65*","63*","62*","74*","78*","73*","","62*","52*","","69*","54*","","60*","72*","79*","83*","62*","69*","49*","53*","65*","80*","59*","67*","64*","70*","","79*","53*","","68*","55*","","","","58*","79*","67*","","","69*","","","","","","","","","","","","79*","","82*","","","72*","","","","","","","","","","","","","","","","","",null,0,0]
[null,"How well organised was the care you received in hospital?","Very well organised",null,68,72,62,68,67,70,72,59,71,72,69,66,76,72,65,73,62,null,51,88,74,71,70,65,66,71,63,64,51,68,73,66,69,72,65,65,64,57,65,61,61,68,72,76,65,55,72,75,73,68,69,65,73,72,74,62,72,76,76,62,73,75,66,77,68,88,65,71,74,81,84,71,74,84,80,83,80,79,78,84,75,82,85,76,86,72,57,"68*",71,83,79,"75*",81,72,80,"77*",84,"66*","70*","72*",61,78,76,"72*","76*","77*",null,3,10]
[null,"Effective communication"]
[null,"Did you have enough time to discuss your health or medical problem with the health professionals?","Yes, definitely",null,67,66,63,66,66,60,66,64,64,70,68,70,72,65,70,72,67,null,52,83,76,74,75,64,74,64,57,72,60,72,70,68,66,65,69,65,72,58,70,68,52,68,"73*",74,59,58,65,76,62,67,63,68,63,66,69,70,69,72,68,63,71,74,62,72,78,81,66,68,71,78,77,67,62,80,77,75,79,77,"69*",72,70,79,74,73,75,58,65,"70*",69,82,74,83,73,72,74,"75*",75,"64*","64*","66*",58,"72*",65,"58*","83*","80*",null,2,4]
[null,"Did the health professionals explain things in a way you could understand?","Yes, always",null,79,80,68,77,78,78,81,76,79,82,82,78,84,79,81,83,76,null,59,90,79,89,86,77,79,82,73,78,71,78,83,82,80,79,78,80,84,69,78,81,78,78,81,83,77,72,79,89,74,78,86,78,77,82,77,76,78,81,83,68,83,83,75,85,80,89,76,73,82,84,86,82,"73*",89,85,88,88,86,80,83,83,88,86,82,88,77,72,74,81,89,83,87,89,79,81,86,90,"67*","74*","69*",69,85,77,"59*","87*",84,null,1,5]
[null,"When the health professionals spoke about your care in front of you, were included in the conversation?","Yes, definitely",null,66,66,58,66,63,62,69,63,62,72,67,62,72,64,70,67,63,null,46,80,73,79,69,64,69,67,59,61,60,70,73,72,64,64,63,65,67,60,59,65,58,64,69,73,60,61,67,70,62,55,64,72,58,70,64,66,64,73,67,58,69,68,62,72,72,80,65,65,73,70,74,68,65,72,73,77,73,79,"70*",79,74,72,76,70,73,62,59,"68*",67,76,78,80,75,68,72,"74*",74,"46*","59*","59*",53,"71*","52*","54*","63*","59*",null,0,1]
[null,"Did health professionals explain what would happen during your tests, operations or procedures in a way you could understand?","Yes, always",null,82,82,77,80,81,83,83,83,82,81,83,80,87,77,86,83,79,null,63,91,85,85,87,77,84,83,73,80,81,80,82,88,82,77,81,82,83,73,78,82,81,80,87,81,78,75,86,85,82,79,86,80,82,83,81,82,81,87,84,77,86,87,81,88,81,89,80,81,88,88,87,87,79,89,85,87,90,85,"77*",91,88,90,87,83,87,76,79,83,81,91,87,85,90,82,88,85,88,"63*","74*","83*",69,89,78,"68*","87*","78*",null,0,0]
[null,"Did health professionals explain the results or outcome of your tests, operations or procedures in a way you could understand?","Yes, always",null,75,74,70,74,73,72,75,75,75,76,76,75,78,71,80,78,76,null,58,90,79,85,82,76,79,75,67,76,72,74,76,82,73,71,79,72,76,69,71,76,69,77,81,81,76,68,75,82,72,74,80,77,72,74,74,73,73,79,77,70,76,76,74,83,78,85,70,77,78,79,83,81,"65*",79,83,84,85,88,"68*",90,81,81,84,80,77,68,68,82,75,84,83,84,79,79,82,"70*",84,"58*","70*","74*","62*","77*",74,"69*","81*","73*",null,0,0]
[null,"Were the health professionals open with you about this problem? [if patient experienced problem or clinical complication during or shortly after stay]","Yes, definitely",null,39,29,"25*","36*","49*","40*","42*","33*",38,32,"39*","38*",39,"50*","48*","45*","31*",null,18,68,"","68*","","","","27*","32*","36*","","","31*","48*","","50*","","53*","","","","","51*","","","","28*","","","","28*","39*","","","","41*","32*","38*","","34*","43*","25*","","","","","","","18*","","30*","","","54*","","","","","","","","","","","","","","","","","24*","","","","","","","","","","","","","","","","","",null,0,0]
[null,"Did a health professional in the hospital tell you about medication side effects to watch for? [if patient was given or prescribed new medication to take home]","Yes, definitely",null,60,58,"59*",62,53,56,65,58,64,60,59,63,57,59,58,62,57,null,39,79,"51*","68*",68,"56*","58*",56,"60*","67*","57*","60*","60*",57,"60*",59,"56*","49*","57*","60*","65*","60*","52*","61*","65*","59*","63*","60*",73,"64*","58*","58*","50*",70,"63*","67*",61,"53*","59*","68*","58*","59*","54*","65*","54*","66*","59*",65,"62*",63,"54*",69,"61*","57*","54*",79,"57*","64*","75*","53*","58*","","66*","66*",64,"53*","58*","51*","51*","53*","57*","65*","74*","54*","62*","64*","58*","61*","70*","42*","39*","59*","40*","49*","55*","40*","","57*"]
[null,"Clear information"]
[null,"During your stay in hospital, how much information about your condition or treatment was given to you?","The right amount",null,84,83,82,82,86,84,87,85,81,84,86,82,87,84,86,89,81,null,72,94,86,87,91,86,86,83,79,79,83,85,83,87,84,84,80,87,90,79,82,80,85,87,82,87,81,76,86,90,81,86,89,83,78,87,82,82,87,83,85,82,85,87,84,90,86,91,80,85,87,90,87,86,74,89,86,89,91,87,"79*",93,87,92,94,86,87,79,78,"82*",84,94,85,90,92,88,90,84,92,"72*",83,"76*",73,94,82,81,"79*","81*",null,1,1]
[null,"How much information about your condition or treatment was given to your family, carer or someone close to you?","The right amount",null,72,68,70,72,73,68,74,72,72,71,75,71,76,62,74,78,69,null,62,90,73,69,80,72,70,69,70,79,71,73,71,78,78,62,71,74,73,62,62,75,"67*",75,"70*",73,"73*",69,76,81,64,70,73,"69*",71,75,65,68,80,74,66,70,79,69,68,76,79,84,66,76,77,73,"74*",73,"62*",79,74,70,82,"79*","72*","68*",73,82,84,80,81,64,69,"73*",74,80,78,90,77,"79*",77,"80*",85,"70*","72*","75*",63,85,76,"63*","81*","68*",null,0,0]
[null,"Did you ever receive contradictory information about your condition or treatment from the health professionals?","No",null,79,84,75,82,81,82,80,83,84,83,81,63,87,86,80,81,76,null,48,93,88,80,82,66,81,84,82,61,79,81,81,81,80,86,76,80,65,82,65,72,79,76,"48*",89,80,75,84,85,83,81,84,81,85,80,83,82,83,82,88,75,85,87,74,89,74,87,80,82,87,92,90,88,84,88,78,87,83,89,83,90,86,83,87,88,86,84,83,79,88,86,85,"80*",87,87,85,93,88,"82*","76*",81,80,93,85,90,"69*","79*",null,2,0]
[null,"Thinking about when you left hospital, were you given enough information about how to manage your care at home?","Yes, definitely",null,72,72,73,73,70,70,72,67,72,74,74,74,76,67,73,73,71,null,60,97,76,73,83,75,76,71,70,76,62,73,72,70,71,66,72,71,69,68,70,72,65,66,82,78,67,65,76,79,69,65,75,68,73,71,74,74,73,78,75,73,77,80,72,77,78,87,74,75,73,80,84,79,60,82,81,77,85,78,"74*",88,78,87,88,75,80,68,71,"75*",73,79,79,78,75,75,84,"62*",88,"72*","74*","74*",68,80,85,"68*",97,"82*",null,0,2]
[null,"Were you told who to contact if you were worried about your condition or treatment after you left hospital?","Yes",null,87,86,84,89,88,87,87,83,86,85,87,86,89,84,88,87,88,null,70,96,87,93,96,83,88,86,89,89,80,85,84,88,84,84,87,89,90,86,87,88,87,84,86,88,83,84,87,89,86,85,89,89,87,87,86,87,88,94,89,84,91,90,85,90,92,91,82,91,90,94,88,88,85,94,93,92,93,92,86,94,92,91,94,90,88,80,83,83,80,91,89,91,90,89,89,"70*",93,"84*",88,91,81,82,88,87,"92*","82*",null,0,0]
[null,"Safe, comfortable environment"]
[null,"How clean were the areas of the hospital you used during your stay?","Very clean",null,75,81,69,77,80,79,82,66,82,81,70,73,83,78,71,82,68,null,59,98,83,70,73,71,69,81,73,69,59,63,83,73,71,77,69,81,69,63,74,73,67,82,"73*",81,84,63,78,77,84,79,76,78,76,83,81,78,84,87,92,69,77,85,69,78,72,89,72,78,88,86,83,83,92,90,77,84,81,86,87,87,92,92,86,85,96,78,71,64,78,98,89,92,83,83,89,87,79,"76*","69*","77*",72,88,79,"65*","80*","78*",null,6,16]
[null,"How would you rate the food you were served while in hospital?","Very good",null,23,23,28,19,20,21,24,20,20,21,21,30,24,24,20,30,29,null,8,49,16,12,29,32,21,23,8,29,14,24,23,17,20,24,32,20,31,22,25,28,18,32,"39*",19,20,19,27,27,23,19,18,25,18,24,23,24,26,26,36,28,21,19,25,37,26,31,17,23,26,26,27,26,28,24,31,21,36,"29*","41*","33*",27,22,29,22,31,29,15,25,22,46,20,"29*",28,34,29,"16*",27,"23*","27*","38*",36,"35*",29,19,"49*","29*",null,1,9]
[null,"Were you given enough privacy during your stay at the hospital?","Yes, always",null,72,75,75,71,69,75,79,64,73,74,70,74,80,67,67,78,68,null,56,90,76,81,78,70,67,75,62,75,58,69,76,66,65,66,67,65,72,64,71,69,72,76,79,72,72,56,75,82,75,76,73,78,69,80,76,78,73,80,84,75,77,78,73,74,81,84,70,74,85,81,80,75,83,85,76,84,83,85,82,80,84,83,81,80,86,76,67,82,75,90,81,90,80,81,82,81,85,"71*","56*","72*",88,82,83,"61*","69*",83,null,3,14]
[]
[null,"* Interpret with caution. Result will have greater variability when there are fewer respondents to a question. These results are excluded from being highlighted as significantly different to NSW.",null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,"Count",null,0,0,0,0,0,0,0,1,0,0,0,1,0,0,0,0,0,0,1,1,0,1,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,2,6,1,0,1,0,1,1,16,0,0,2,2,7,0,1,10,1,6,3,3,0,1,3,13,13,0,10,0,0,1,0,12,2,3,9,3,3,0,5,0,0,1,0,0,0,0,0,0]
[null,"† Interpret with caution. Hospital response rate 20% or higher and number of respondents between 30 and 49.",null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,"Count",null,0,0,0,0,1,0,2,2,8,1,0,0,0,0,0,1,0,1,0,0,3,1,0,0,1,17,0,0,1,1,0,0,0,1,0,1,0,0,0,1,1,1,2,0,0,1,0,1,0,0,1,0,1,1,0,1,1,1,1,1,1,1,1,1,1,1,2,1,1,1,0,0,0,0,1,0,1,0,0,0,2,0,0,0,0,0]
[]
[null,"Notes:"]
[null,"A hospital is noted as having a result that is significantly higher or significantly lower than the NSW result for a question after differences in patient characteristics (including age, gender, education level and language spoke at home) have been taken into account. Therefore, when a hospital is flagged as having a significantly higher or lower result than the NSW result, this reflects differences in patient experiences rather than differences that can be explained by a hospital's patient mix."]
[null,"Counts of differences are not comparable across hospitals as a different number of questions may be compared for each hospital."]
[null,"Descriptive results are provided without comparison with NSW for all questions regarding problems. This is because patients who have more complex conditions are more likely to experience problems or clinical complications, and comparisons have not been adjusted for patient complexity. For other measures not compared, there was no substantial hospital variation, or results were near 100% and the method resulted in no valid comparisons. BHI uses a common standardised comparison method for all measures and does not consider the different mix of patient characteristics for individual measures in order to guarantee that there is enough hospital variation to allow comparison with the NSW results."]
[null,"Hospitals with fewer than 30 respondents do not have sufficient volumes for public reporting and their data are not presented in the data tables. However, data from these hospitals do contribute to LHD and NSW results.  "]
[null,"Results noted as 'interpret with caution' are excluded from being highlighted as significantly different to NSW. Counts of differences are not comparable across hospitals as a different number of questions may be compared for each hospital."]

{"sheet":"Comparison with 2020 survey","index":5,"n_rows":52,"n_cols":100,"rows_kept":52,"cut":false,"hidden":false,"merged":[[53,0,53,2],[2,5,2,20],[3,98,4,98],[3,99,4,99],[48,1,48,2],[49,1,49,2],[50,1,50,2],[51,1,51,2],[52,0,52,2],[47,1,47,2],[2,71,2,96],[2,57,2,70],[2,38,2,56],[2,25,2,37],[2,22,2,24]]}
[]
[]
[null,null,null,null,null,"Local health districts",null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,"Specialist",null,null,"A1",null,null,null,null,null,null,null,null,null,null,null,null,"B",null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,"C1",null,null,null,null,null,null,null,null,null,null,null,null,null,"C2"]
[null,null,null,null,"NSW","Central Coast","Far West","Hunter New England","Illawarra Shoalhaven","Mid North Coast","Murrumbidgee","Nepean Blue Mountains","Northern NSW","Northern Sydney","South Eastern Sydney","South Western Sydney","Southern NSW","St Vincent's Health Network","Sydney","Western NSW","Western Sydney",null,"Calvary Mater","Royal Hospital for Women","Sydney and Sydney Eye","Bankstown-Lidcombe","Concord","Gosford","John Hunter","Liverpool","Nepean","Prince of Wales","Royal North Shore","Royal Prince Alfred","St George","St Vincent's","Westmead","Wollongong","Auburn","Blacktown","Campbelltown","Canterbury","Coffs Harbour","Dubbo","Fairfield","Hornsby","Lismore","Maitland","Manning","Orange","Port Macquarie","Shoalhaven","Sutherland","Tamworth","The Tweed","Wagga Wagga","Wyong","Armidale","Bathurst","Belmont","Bowral","Broken Hill","Goulburn","Grafton","Griffith","Hawkesbury","Mount Druitt","Murwillumbah","Ryde","Shellharbour","South East Regional","Ballina","Batemans Bay","Blue Mountains","Byron Central","Casino","Cessnock","Cooma","Cowra","Deniliquin","Forbes","Gunnedah","Inverell","Kempsey","Kurri Kurri","Lithgow","Macksville","Maclean","Milton","Moree","Moruya","Mudgee","Muswellbrook","Narrabri","Queanbeyan","Singleton","Young",null,"Count declined (hospitals)","Count improved (hospitals)"]
[null,"Question","Response"]
[null,"Overall satisfaction and outcomes"]
[null,"Overall, how would you rate the doctors who treated you?","Very good",null,0,-2,-10,-4,2,6,4,-1,-2,0,3,2,-1,0,1,-1,-4,null,1,2,-6,"0*",2,-2,-13,5,-4,11,-1,0,-3,0,-9,4,4,0,-1,-3,0,-7,9,2,-1,-9,4,-1,13,0,5,3,-3,6,-3,-5,10,2,-2,-10,-3,0,-2,9,-1,0,-2,-4,-1,-1,-4,3,-9,-3,-2,3,-3,2,"-1*",5,8,5,-1,-5,-2,3,-9,"-8*",1,-4,0,"10*",1,-12,-1,null,10,10]
[null,"Overall, how would you rate the nurses who treated you?","Very good",null,0,0,-10,-4,2,4,6,-1,0,2,2,5,-1,-6,-1,3,-2,null,0,3,-4,"5*",-3,0,-9,5,-5,2,2,-1,3,-6,-4,5,4,-1,6,5,-1,-6,5,4,-4,-9,1,3,11,-3,3,-5,5,7,0,-1,16,-3,-4,-10,-5,2,6,3,-8,-1,-3,-2,1,-10,4,7,-4,2,3,8,12,"0*",9,3,12,6,1,2,-6,-2,-9,"-14*",-6,2,1,-2,-2,-11,0,null,12,14]
[null,"During your hospital stay or soon after, did you experience any problem related to your care and treatment?","Experienced problem",null,1,-3,6,3,7,-4,3,1,0,4,1,3,1,-3,1,-1,1,null,-5,4,-3,3,0,-2,8,4,1,3,4,4,2,-3,0,11,-2,1,2,-10,-1,4,7,2,-2,0,2,-2,-9,2,-1,4,2,4,-6,4,-7,4,0,6,2,-1,1,2,2,-3,8,-1,2,-1,-3,3,0,-3,-1,-9,-1,-6,4,2,-3,-3,0,-6,1,1,-7,0,6,-6,2,3,3,7,0,null,7,10]
[null,"Was the impact of this problem...? [if patient experienced problem or clinical complication during or shortly after stay]","Very serious",null,2,2,"6*",6,"9*","-5*","5*","5*","10*","-12*",-7,"1*",1,"-4*",-1,"3*","8*",null,"","-11*","","","","-2*","-3*","","","","-17*","-3*","-12*","-4*","","9*","","","","","-7*","","","","24*","","","","-5*","1*","","","","","7*","","","12*","15*","6*","","","","","","","","","3*","","","","","","","","","","","","","","","","","","","",10,"","","","","","",null,1,0]
[null,"Overall, how would you rate the care you received while in hospital?","Very good",null,-2,-3,-8,-6,-3,2,3,-2,-4,-3,-1,1,-1,-8,-2,0,-4,null,-6,-4,-7,"5*",2,-2,-9,0,-4,3,-5,-5,-2,-8,-4,-3,-13,0,-5,-2,-6,-7,3,0,-4,-13,5,-1,10,-2,-1,-5,-6,4,-4,-9,9,-4,7,-8,0,4,1,-1,-2,2,0,-4,-2,-2,3,5,-1,1,1,2,6,"4*",1,2,9,0,-3,-1,-6,1,-15,"-19*",-5,1,-3,"-11*",-3,-7,0,null,16,6]
[null,"If asked about your hospital experience by friends and family, how would you respond?","Would speak highly",null,-2,-2,-11,-5,-2,4,3,-4,-4,1,1,-1,-2,-5,-3,0,-2,null,3,2,-1,"-4*",1,-3,-11,1,-6,3,2,-5,-2,-5,-4,0,-4,-1,-3,-7,1,-4,1,1,-5,-7,-7,-5,8,-8,2,-1,-4,1,-1,-9,12,2,13,-11,1,-4,15,-1,4,2,-2,-2,-2,-1,3,4,6,2,9,-3,1,"-3*",-5,0,8,0,0,-4,-1,-3,-9,"-16*",-5,2,-8,-2,-6,-7,-1,null,14,7]
[null,"Did the care and treatment received in hospital help you?","Yes, definitely",null,-1,0,-8,-2,0,4,2,-2,-7,1,2,-1,2,3,-1,-4,-2,null,7,4,-1,-4,-3,-3,-6,2,-4,7,3,1,-6,3,-2,3,3,-6,0,-1,3,-3,-3,0,-9,-4,0,-9,6,-8,7,-9,-9,2,4,1,1,3,7,-8,5,-4,4,0,0,-2,-8,-1,1,7,3,2,6,3,4,1,-1,"1*",-8,6,5,3,0,-6,-6,-7,-3,-2,-4,2,-7,-2,2,-9,1,null,16,9]
[null,"Compassion, respect and kindness"]
[null,"Were the staff you met on your arrival to hospital polite and welcoming?","Yes, definitely",null,-9,-8,"-17*",-10,-11,-9,-8,-15,-7,-9,-9,-7,-6,-4,-9,-8,-13,null,"1*",-13,-12,"-8*",-8,-8,-17,-9,-18,-10,-9,-8,-8,-4,-12,-12,-3,-19,"-3*",-11,-9,-9,-10,-12,-7,-10,-16,-6,-9,-10,-5,-6,-7,-8,-9,-9,-10,-6,-5,"-17*",-4,-7,-11,-10,-12,-1,-5,-10,-6,-4,-5,-5,"",-9,-7,-7,-8,-1,"-6*",-10,-13,-8,-4,-10,-8,-8,-12,"-14*",-8,-5,-10,-10,-8,"-13*",-8,null,58,0]
[null,"Were you treated with respect and dignity while in hospital?","Yes, always",null,0,0,-5,-2,2,1,1,-2,-1,4,1,0,2,1,-1,0,2,null,5,-1,-6,0,0,2,-9,3,-6,1,5,-1,4,1,3,4,1,1,-5,1,3,-9,1,4,-6,-7,8,1,0,-2,3,4,3,0,-1,-1,11,-2,6,-5,4,1,4,2,0,5,0,2,3,4,2,9,2,-2,2,-2,1,-3,3,2,7,0,0,-2,-6,-3,-3,-8,-1,5,1,-4,3,-4,4,null,9,6]
[null,"Were your cultural or religious beliefs respected by the hospital staff?","Yes, always",null,-3,-4,"-12*",-3,-10,-1,-1,2,-3,1,-1,-5,0,-8,-1,-1,-4,null,1,1,-9,-2,-3,-5,-1,-6,"4*","-2*",2,-1,1,-8,-2,"-13*",-6,-10,-11,2,1,-8,-3,-2,"-5*","-12*",-4,3,"0*",-7,"5*",-11,-3,-1,-3,-4,"4*",1,5,"-12*",3,"-4*",2,-8,1,0,"1*",-3,-1,-1,-7,4,"2*","-10*",-6,0,-3,-2,-2,"11*",3,"-3*",0,"-10*",-4,-5,-8,"-7*",0,"1*",-1,"-3*",4,0,-2,null,14,0]
[null,"Do you think the health professionals did everything they could to help manage your pain? [if patient experienced pain while in hospital]","Yes, definitely",null,-2,-1,"-30*",-6,-1,4,-1,-1,-7,-5,-2,0,3,-5,0,6,-3,null,"6*",-3,"-5*","-3*","3*",-2,-8,"4*","-4*","-1*",-3,3,"-4*",-6,"-4*",2,"0*","-5*","0*","-20*","-5*","5*","-8*",-6,"-17*","-13*","-15*","1*","15*","-5*","0*","1*",3,"-2*",0,"-6*","14*","-4*","-3*","-30*","7*","-5*","6*","4*","4*","13*","-10*","-8*","10*","-2*","11*","3*","-7*","2*","0*","-4*","-2*","-17*","-15*","","22*","-4*","-14*","-2*","5*","-12*","-13*","-10*",-12,"1*","2*","-13*","1*","-18*","5*",null,4,0]
[null,"Involvement in decision-making"]
[null,"Did you feel involved in decisions about your discharge from hospital?","Yes, definitely",null,-4,-1,-15,-3,-4,0,-4,-5,-3,-7,-7,-4,0,-5,-8,0,-4,null,4,6,-8,"4*",-1,-4,-6,-11,-9,-9,-10,-12,-6,-5,0,-5,-7,-9,-4,-11,-6,"-1*","-3*",-3,-6,-7,3,2,7,-1,-8,-4,-4,-4,5,1,0,-7,0,-15,3,-3,-5,0,-1,12,3,-6,5,5,-3,0,5,-5,-2,-3,3,"0*","-14*",0,11,-2,2,3,3,-7,-12,"0*",-5,-6,-8,"-5*",-5,-6,-9,null,28,6]
[null,"At the time you were discharged, did you feel that you were well enough to leave the hospital?","Yes",null,-1,0,-7,-2,-6,0,-2,-3,-2,0,1,2,-3,-4,-2,-3,1,null,5,-1,5,2,-2,-2,-4,-1,-4,5,1,-2,-3,-4,3,-11,-1,-1,6,-3,-3,-7,0,-1,-4,-3,2,-3,2,4,-1,-3,-2,-4,2,0,0,0,-2,-7,-1,2,3,-2,4,3,-2,-3,-4,1,1,-2,1,-1,-2,-5,1,0,-5,-3,4,-1,1,2,0,-2,-2,-4,-3,0,-3,-1,-3,-9,1,null,5,2]
[null,"Timely and coordinated care"]
[null,"How would you rate how well the health professionals worked together as a team?","Very good",null,-1,-3,-10,-6,-3,3,0,-1,-5,4,1,1,0,-3,-1,2,-1,null,-4,-4,-4,"6*",0,-2,-13,0,-6,4,5,-2,-2,-4,-2,-1,-7,2,-3,1,0,-5,2,1,-8,-1,2,2,9,-5,3,-10,-6,-1,-3,-1,10,-4,1,-10,3,2,4,6,-1,5,2,-3,3,1,-2,5,1,-3,-1,-7,3,"1*","0*",2,13,0,-2,5,-7,-5,-2,"-11*",-3,-2,-4,"-3*",-2,-6,-3,null,10,6]
[null,"Was your family and home situation taken into account when you were discharged?","Yes, definitely",null,-1,0,-9,-5,-5,1,3,1,-6,-4,-1,1,0,-6,-2,0,3,null,-2,2,-5,"2*",-1,-3,-10,7,-2,4,-5,-4,-6,-7,13,-7,-18,"-6*",-3,6,-4,"0*","-9*",-2,-8,-12,4,-3,"8*",-2,0,"-7*",-8,2,4,3,"8*",-3,7,-9,0,-1,"7*",3,-4,8,-7,-4,6,3,-9,3,"1*",-4,1,-2,7,"-2*","2*",1,6,2,1,7,-11,-7,-13,"-17*",0,-12,-1,"4*",-7,-7,"4*",null,17,9]
[null,"Thinking about when you left hospital, were adequate arrangements made for any services you needed? (e.g. equipment, home care, community care, follow-up appointments)?","Yes, definitely",null,-4,-3,-21,-5,-6,3,-2,2,-7,-6,-2,-3,-6,-10,-6,-7,-2,null,"2*","-6*",1,"1*",-1,-5,-3,0,"5*","3*",-7,-13,-6,-10,-1,"-7*","-4*","-1*","-8*","2*","-1*","-23*","-8*",-5,"-7*","-12*",-3,2,"12*","-6*","-4*","-3*",-13,"-3*",0,"-4*","4*",-12,"1*",-21,"3*","-5*","0*","-12*","-4*",0,-6,-4,-8,6,-1,5,"6*","1*","-16*",-16,-7,"-1*","0*","-15*","-3*",-7,-3,"-3*","-10*",-3,"-18*","-11*",-6,"-11*",-9,"0*","-15*","-19*","1*",null,15,1]
[null,"Did you receive a document summarising your hospital care (e.g. a digital or physical copy of the letter to your GP or a discharge summary)?","Yes",null,-1,-3,-1,-2,0,-1,3,-6,1,2,1,-1,-2,-1,-2,1,0,null,0,3,-1,-1,-11,-5,-2,-1,-9,0,2,5,4,-1,-1,2,1,3,-2,-2,-3,-1,3,2,-3,-1,-3,2,4,-7,-3,-5,7,3,0,2,3,1,3,-1,-1,-6,4,0,-2,3,0,6,1,5,-2,-1,11,-3,-3,0,0,"-4*",-9,-1,-3,-8,-3,-3,-7,-10,-14,"1*",-5,-3,5,"9*",-6,-11,"-3*",null,12,4]
[null,"On the day you left hospital, was your discharge delayed?","No",null,-1,4,-3,-4,-2,5,6,-5,0,2,-1,-4,-2,2,-4,0,-2,null,4,6,-7,-3,-3,4,-8,-10,-7,-2,5,-6,1,2,-5,-3,1,2,-2,1,6,-1,0,-1,1,-5,-3,-1,6,1,-1,-7,1,6,4,-5,4,0,5,-3,1,-8,7,-5,0,7,-8,2,-1,1,1,5,7,-1,2,-2,5,"9*","-6*",-2,8,-1,-2,-1,-2,-8,-4,-6,-10,-2,4,"5*",-4,-7,1,null,14,10]
[null,"Did hospital staff explain the reason for the delay? [if patient's discharge was delayed]","Yes",null,-3,-3,"-19*",5,"-7*",4,"-10*","7*","1*",-11,"-3*",-8,"9*","1*",-5,"-5*",-3,null,"5*","-20*","","","","-7*","7*","0*","","","-12*","-12*","-2*","0*","2*","-3*","","-5*","-9*","","5*","","","-2*","-6*","8*","","0*","1*","-25*","-18*","","9*","-12*","3*","-4*","5*","","28*","-19*","","","-11*","","","","","0*","","","","2*","","","","","","","","","","","","","","","","","","","","","","","",null,0,0]
[null,"How well organised was the care you received in hospital?","Very well organised",null,-2,-1,-14,-6,-5,3,4,-6,-3,0,-1,1,1,-5,-6,-1,-4,null,-3,-6,-9,"0*",1,0,-10,0,-12,0,-1,-11,3,-5,-4,-7,-8,-3,-1,-7,-4,-7,7,5,-5,-12,4,-3,9,-3,-2,-4,-4,4,-1,-12,9,-3,2,-14,1,0,9,8,4,1,-2,0,2,2,4,5,16,2,11,1,4,"0*",-2,1,10,-4,-2,-4,4,7,-20,"-15*",-5,3,-3,"-5*",0,-8,-4,null,16,10]
[null,"Effective communication"]
[null,"Did the health professionals explain things in a way you could understand?","Yes, always",null,-3,-4,-17,-6,-3,-2,-1,-4,-7,-2,0,-2,-1,-10,-3,1,-5,null,-5,-1,-1,-8,-6,-2,-10,2,-7,-4,-3,-2,1,-10,-2,1,1,-12,-4,1,-3,-8,0,1,-9,-7,-1,8,-1,-4,2,-2,-8,0,-6,-10,4,-6,5,-17,2,-5,-5,3,-4,1,-2,-12,-2,-2,1,1,"-7*",-1,0,0,3,"-1*",-6,-5,5,2,-3,-6,-3,-3,-12,-16,-4,-3,0,-4,-4,-10,-4,null,20,2]
[null,"Were the health professionals open with you about this problem? [if patient experienced problem or clinical complication during or shortly after stay]","Yes, definitely",null,-12,"-16*","-26*","-15*","-10*","-11*","-10*","-11*","-12*","-24*","-3*","-15*",-10,"-6*","-7*","-16*","-10*",null,"","","","","","-21*","","","","","","-11*","","-6*","","","","","","","","","","","","","","","-28*","","","","","","-10*","","","","","-26*","","","","","","","","","-10*","","","","","","","","","","","","","","","","","","","","","","","","","","",null,0,0]
[null,"Did a health professional in the hospital tell you about medication side effects to watch for? [if patient was given or prescribed new medication to take home]","Yes, definitely",null,4,2,"-8*",5,0,14,1,10,7,2,3,3,0,1,2,4,6,null,"-14*","8*",4,"0*","8*",3,"0*","7*","9*","-7*","2*",-4,"15*",1,"5*","-6*","-2*","13*","5*","12*","5*","-9*","-3*","-1*","1*","0*","33*","12*","25*","7*","-4*","32*","11*","1*",1,"0*","7*","0*","7*","-8*","-8*","14*","3*","14*","-2*",10,"9*","14*","5*","10*","1*","13*","4*","9*","-10*","14*","25*","6*","10*","","0*","4*",0,"-1*","5*","0*","8*","-8*","-4*","0*","11*","","3*","0*","-6*",null,0,1]
[null,"Clear information"]
[null,"During your stay in hospital, how much information about your condition or treatment was given to you?","The right amount",null,-2,-2,-6,-3,1,-1,5,-2,-9,-2,0,-1,-1,0,-4,0,-4,null,-2,-5,1,5,-1,-1,-6,-5,-3,2,-2,-4,-2,0,-6,4,5,-5,-2,-14,3,-3,-1,1,-11,-6,1,0,-4,-1,3,-2,-12,6,-3,-2,6,-4,2,-6,-1,-2,7,1,-1,2,-6,-3,2,0,-5,-1,-6,-2,3,-3,1,-6,"-14*",1,0,0,2,-4,-5,-1,-10,"-15*",-8,4,-4,-1,1,-4,-2,null,14,4]
[null,"How much information about your condition or treatment was given to your family, carer or someone close to you?","The right amount",null,-9,-7,-16,-8,-8,-13,-5,-9,-14,-11,-7,-8,-11,-18,-11,-5,-11,null,-3,-15,-14,"-4*",-14,-6,-12,-4,-11,-3,-10,-10,-8,-19,-9,-7,-10,-15,-16,-5,"-10*",-7,"-8*",-9,"-14*",-6,3,-6,-16,-9,-7,"-14*",-15,"-4*",-9,-4,"-1*",-2,-8,-16,-4,-17,-6,-4,-5,-1,-14,-11,-12,-6,"-13*",-8,"-14*",-7,-12,-19,2,"-13*","-12*","-20*",-8,-7,-6,-5,-9,-12,-12,"-15*",-15,-8,-8,-4,-15,"-10*","-6*",null,48,0]
[null,"Did you ever receive contradictory information about your condition or treatment from the health professionals?","No",null,-1,-2,-9,-1,-4,-2,2,3,-3,-1,0,-3,-1,1,-4,-3,3,null,3,-2,3,"-1*",-1,-2,2,2,0,-4,-1,-6,1,1,-1,-5,-2,17,-9,-4,-5,-10,"-12*",1,-4,-11,6,-3,1,-4,2,-7,-2,4,-3,-4,5,-1,4,-9,-3,0,-7,8,-9,-4,-7,-3,4,3,-4,4,-2,-3,-2,-1,-3,1,-5,3,2,-5,-1,5,-6,-1,-8,-6,-1,2,-4,"-4*",-2,-3,1,null,14,5]
[null,"Thinking about when you left hospital, were you given enough information about how to manage your care at home?","Yes, definitely",null,-3,0,-10,-3,-4,-1,-7,-6,-5,-2,-2,0,-3,-5,-5,-4,1,null,1,1,-4,"3*",1,-1,-2,0,-10,-2,-4,-11,-4,-6,2,-3,-8,3,-2,-7,-8,-13,2,2,-9,-13,1,0,7,-7,1,-4,-5,-10,2,-2,2,0,-3,-10,-3,1,4,-3,2,1,2,-2,-3,1,1,7,-5,-2,-2,-4,3,-5,"-6*",8,0,2,-2,-2,-8,-8,-4,"-14*",1,-4,-10,"-2*",-7,-8,0,null,20,3]
[null,"Were you told who to contact if you were worried about your condition or treatment after you left hospital?","Yes",null,-1,0,-8,-3,1,-1,0,2,-3,-2,0,-3,-1,0,-1,-1,2,null,-6,4,-1,-1,-2,0,-5,-2,0,1,-2,-1,-1,0,2,2,2,3,-6,1,-2,-6,-5,3,-7,-7,1,3,2,-2,-1,-1,-1,0,0,-5,3,1,1,-8,-2,1,1,3,0,-2,-8,2,2,2,-2,8,5,-1,2,6,5,8,-3,4,3,-4,-1,3,-4,-5,-10,-11,-10,-6,-4,-5,-2,-4,-8,null,14,4]
[null,"Safe, comfortable environment"]
[null,"How would you rate the food you were served while in hospital?","Very good",null,1,3,-5,-1,0,2,-5,-2,0,2,1,3,2,6,0,4,2,null,-7,6,3,2,3,3,-10,1,-6,3,3,-2,-2,6,6,-2,"-3*",-3,4,-1,0,"-3*","2*",3,1,-2,10,10,4,4,1,10,-3,-8,3,4,5,3,18,-5,-3,-3,5,6,"-1*",7,0,4,6,3,5,4,12,3,6,-5,16,"17*","-3*","0*",6,-1,0,0,1,12,-8,12,8,"-5*",-6,"-2*",-2,8,"-7*",null,7,20]
[]
[null,"* Interpret with caution. Result for current year and/or previous year subject to high variability.","Count declined",null,3,2,19,9,8,2,2,6,9,5,3,4,4,10,7,3,2,null,3,4,9,1,4,3,19,4,12,2,5,8,6,10,5,6,8,7,4,7,4,13,2,4,12,15,2,4,2,7,2,7,10,3,3,6,1,4,2,19,0,4,4,3,3,0,9,4,3,2,3,2,3,3,3,6,2,2,4,1,2,5,1,4,11,10,16,5,12,5,8,1,7,15,3]
[null,"† Interpret with caution. Hospital response rate 20% or higher and number of respondents between 30 and 49.","Count improved",null,0,0,0,1,0,2,3,1,1,0,1,1,0,1,0,1,1,null,4,3,0,1,0,0,0,3,0,2,1,1,0,1,2,1,0,1,2,2,1,0,3,1,0,0,4,2,11,0,2,1,1,4,1,0,11,0,7,0,1,0,5,5,0,6,0,1,3,2,1,5,8,0,3,3,4,2,1,3,12,1,0,3,0,2,1,1,1,1,0,0,0,1,0]
[]
[]
[null,"Notes: "]
[null,"Only questions with values for both surveys are included, where questions were deemed comparable. See this survey's development report for information on changes to the questions and response options."]
[null,"Each value represents the percentage point difference between the 2021 and 2020 surveys, where a positive difference indicates an improvement. However, for complication questions, higher results are less positive so a difference less than zero is an improvement. Results flagged as 'interpret with caution' are not shaded as differences."]
[null,"Results are calculated based on unrounded data. Therefore results displayed as 5 or -5 may or may not be shaded as they are based on unrounded values."]
[null,"These descriptive differences may not reflect clinically or statistically significant differences. Changes in a hospital’s patient mix may contribute to changes in results."]
[null,"Hospitals with fewer than 30 respondents do not have sufficient volumes for public reporting and their data are not presented in the data tables. However, data from these hospitals do contribute to LHD and NSW results. "]

{"sheet":"Virtual care","index":6,"n_rows":43,"n_cols":5,"rows_kept":43,"cut":false,"hidden":false,"merged":[[30,1,31,1],[32,1,42,1],[2,1,2,4],[15,1,17,1],[18,1,22,1],[23,1,25,1],[26,1,29,1]]}
[]
[]
[]
[]
[]
[]
[]
[]
[]
[]
[]
[]
[null,null,null,null,"NSW"]
[null,"Question","Response",null,1819]
[]
[null,"\nHow did you access your most recent virtual care appointment?","Telephone, audio only (landline or mobile)",null,88]
[null,null,"Online, with video (e.g. Skype or myVirtualCare)",null,9]
[null,null,"Online, audio only (computer, tablet or smartphone)",null,4]
[null,"\nOverall, how would you rate the virtual care you received?","Very good",null,62]
[null,null,"Good",null,28]
[null,null,"Neither good nor poor",null,7]
[null,null,"Poor",null,2]
[null,null,"Very poor",null,1]
[null,"\nCompared with in-person appointments, was your virtual care experience…?","Better",null,21]
[null,null,"About the same",null,56]
[null,null,"Not as good",null,23]
[null,"\nIf given the choice, would you use virtual care again?","Yes, definitely",null,34]
[null,null,"Yes, in some circumstances",null,51]
[null,null,"No",null,11]
[null,null,"Don't know",null,4]
[null,"\nVirtual care had a benefit (derived measure)","Had a benefit",null,94]
[null,null,"Had no benefit",null,6]
[null,"\nThinking about your experiences of virtual care, what have been the benefits for you?","I thought it was convenient",null,66]
[null,null,"I saved time",null,53]
[null,null,"I saved money",null,25]
[null,null,"I felt that I received safe, high quality care",null,36]
[null,null,"I felt that I received the right care at the right time",null,41]
[null,null,"I felt at ease being in my own home/ surroundings",null,41]
[null,null,"I didn't have to take as much time off work as I would have with an in-person appointment",null,23]
[null,null,"I didn't need to arrange care for children or dependants",null,11]
[null,null,"I was able to have others join the appointment (my family, other members of my healthcare team)",null,19]
[null,null,"I thought it benefitted me in other ways",null,15]
[null,null,"I had no benefits",null,6]