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{"sheet":"Introduction","index":0,"n_rows":30,"n_cols":7,"rows_kept":30,"cut":false,"hidden":false,"merged":[[32,3,32,6],[31,3,31,6],[30,3,30,6],[2,1,2,6],[6,3,9,3],[26,3,27,3],[24,3,25,3],[19,3,23,3],[17,3,18,3],[15,3,16,3],[28,3,29,3],[10,3,14,3]]}
[]
[null,"               Adult Admitted Patient Survey August to October 2022"]
[]
[null,null,null,"Respondent characteristics"]
[]
[null,null,null,"Patient group","Characteristic","Number of patients","%"]
[null,null,null,"Age","18–34",38,8]
[null,null,null,null,"35–54",174,27]
[null,null,null,null,"55–74",568,43]
[null,null,null,null,"75+",377,23]
[null,null,null,"Gender","Woman or female",617,53]
[null,null,null,null,"Man or male",535,45]
[null,null,null,null,"Non-binary",1,0]
[null,null,null,null,"Prefer to use a different term",3,1]
[null,null,null,null,"Prefer not to answer",1,0]
[null,null,null,"Aboriginality","Aboriginal",154,5]
[null,null,null,null,"Non-Aboriginal",991,95]
[null,null,null,"Language spoken at home","English (main language spoken at home)",1062,80]
[null,null,null,null,"Other language",91,20]
[null,null,null,"Education level","Less than Year 12 or equivalent",455,33]
[null,null,null,null,"Completed Year 12 or equivalent",170,19]
[null,null,null,null,"Trade or technical certificate or diploma",341,27]
[null,null,null,null,"University degree",104,13]
[null,null,null,null,"Postgraduate or higher degree",62,7]
[null,null,null,"Rurality of patient residence","Urban",562,69]
[null,null,null,null,"Rural",595,31]
[null,null,null,"Longstanding health condition","Has condition/s",637,46]
[null,null,null,null,"None reported",520,54]
[null,null,null,"Survey mode","Online",277,33]
[null,null,null,null,"Mail",880,67]

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[]
[null,"               Adult Admitted Patient Survey August to October 2022"]
[]
[]
[null,null,null,null,"Elective surgery\nAug–Oct 2022","AAPS\nJan–Dec 2022"]
[null,"Question","Response",null,1157,19797]
[null,"Overall satisfaction and outcomes"]
[null,"How well organised was the admission process?","Very well organised",null,75,64]
[null,"Overall, how would you rate the doctors who treated you?","Very good",null,84,74]
[null,"Overall, how would you rate the nurses who treated you?","Very good",null,83,77]
[null,"During your hospital stay or soon after, did you experience any problem related to your care and treatment?","Experienced problem",null,16,17]
[null,"Was the impact of this problem...? [if patient experienced a problem related to their care or treatment]","Very serious",null,"14*",23]
[null,"Overall, how would you rate the care you received while in hospital?","Very good",null,76,66]
[null,"If asked about your hospital experience by friends and family, how would you respond?","Would speak highly",null,84,77]
[null,"Did the care and treatment received in hospital help you?","Yes, definitely",null,84,77]
[null,"In the month following your discharge, were you re-admitted to any hospital or did you go to an emergency department because of complications related to the care you received?","No",null,94,91]
[null,"In the three months following your discharge, were you re-admitted to any hospital or did you go to an emergency department because of complications related to the care you received?","No",null,95,93]
[null,"Compassion, respect and kindness"]
[null,"Were the staff you met on your arrival to hospital polite and welcoming?","Yes, definitely",null,86,83]
[null,"Did the health professionals who treated you introduce themselves to you?","Yes, all of them",null,84,80]
[null,"Were the health professionals kind and caring towards you?","Yes, always",null,92,86]
[null,"Did the health professionals give you the support you needed to help with any worries or fears related to your care and treatment?","Yes, definitely",null,83,69]
[null,"Did the health professionals listen carefully to any views and concerns you had?","Yes, definitely",null,81,71]
[null,"Were you treated with respect and dignity while in hospital?","Yes, always",null,93,88]
[null,"Were your cultural or religious beliefs respected by the hospital staff?","Yes, always",null,93,90]
[null,"If you needed help with personal care (e.g. eating and drinking, moving around or going to the bathroom), did hospital staff help you within a reasonable timeframe?","Yes, always",null,80,72]
[null,"Do you think the health professionals did everything they could to help manage your pain? [if patient experienced pain while in hospital]","Yes, definitely",null,81,72]
[null,"Trust and confidence"]
[null,"Did you have confidence and trust in the health professionals treating you?","Yes, definitely",null,90,81]
[null,"In your opinion, did the health professionals who treated you know enough about your care and treatment?","Yes, always",null,88,75]
[null,"Were the health professionals responsive in addressing this problem? [if patient experienced a problem related to their care or treatment]","Yes, definitely",null,"59*",39]
[null,"Involvement in decision-making"]
[null,"Were you involved, as much as you wanted to be, in decisions about your care and treatment?","Yes, definitely",null,78,65]
[null,"Did you feel involved in decisions about your discharge from hospital?","Yes, definitely",null,69,62]
[null,"At the time you were discharged, did you feel that you were well enough to leave the hospital?","Yes",null,96,91]
[null,"Timely and coordinated care"]
[null,"Did the health professionals ask your name or check your identification band before giving you any medications, treatments or tests?","Yes, always",null,96,91]
[null,"How would you rate how well the health professionals worked together as a team?","Very good",null,73,63]
[null,"Was your family and home situation taken into account when you were discharged?","Yes, definitely",null,83,74]
[null,"Thinking about when you left hospital, were adequate arrangements made for any services you needed? (e.g. equipment, home care, community care, follow-up appointments)?","Yes, definitely",null,74,66]
[null,"Did you receive a document summarising your hospital care (e.g. a digital or physical copy of the letter to your GP or a discharge summary)?","Yes",null,76,80]
[null,"On the day you left hospital, was your discharge delayed?","No",null,86,79]
[null,"Did hospital staff explain the reason for the delay? [if patient's discharge was delayed]","Yes",null,"65*",67]
[null,"How well organised was the care you received in hospital?","Very well organised",null,78,66]
[null,"Effective communication"]
[null,"Did you have enough time to discuss your health or medical problem with the health professionals?","Yes, definitely",null,77,66]
[null,"Did the health professionals explain things in a way you could understand?","Yes, always",null,87,79]
[null,"When the health professionals spoke about your care in front of you, were included in the conversation?","Yes, definitely",null,75,66]
[null,"Did health professionals explain what would happen during your tests, operations or procedures in a way you could understand?","Yes, always",null,87,81]
[null,"Did health professionals explain the results or outcome of your tests, operations or procedures in a way you could understand?","Yes, always",null,80,74]
[null,"Were the health professionals open with you about this problem? [if patient experienced a problem related to their care or treatment]","Yes, definitely",null,"43*",38]
[null,"Did a health professional in the hospital tell you about medication side effects to watch for? [if patient was given or prescribed new medication to take at home]","Yes, definitely",null,70,57]
[null,"Clear information"]
[null,"During your stay in hospital, how much information about your condition or treatment was given to you?","The right amount",null,90,83]
[null,"How much information about your condition or treatment was given to your family, carer or someone close to you?","The right amount",null,77,71]
[null,"Did you ever receive contradictory information about your condition or treatment from the health professionals?","No",null,83,80]
[null,"Thinking about when you left hospital, were you given enough information about how to manage your care at home?","Yes, definitely",null,79,71]
[null,"Were you told who to contact if you were worried about your condition or treatment after you left hospital?","Yes",null,94,87]
[null,"Safe, comfortable environment"]
[null,"How clean were the areas of the hospital you used during your stay?","Very clean",null,81,73]
[null,"How would you rate the food you were served while in hospital?","Very good",null,25,23]
[null,"Were you given enough privacy during your stay at the hospital?","Yes, always",null,79,72]
[]
[null,"* Interpret with caution. Result will have greater variability when there are fewer respondents to a question."]

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[]
[null,"               Adult Admitted Patient Survey August to October 2022"]
[]
[]
[]
[]
[]
[]
[]
[null,null,null,null,"NSW"]
[null,"Question","Response",null,1157]
[null,"\nDid the specialist doctor explain the possible risks and benefits of your planned surgery or procedure in a way you could understand?","Yes, definitely",null,85]
[null,null,"Yes, to some extent",null,14]
[null,null,"No",null,1]
[null,"\nWhen making decisions about your planned surgery or procedure, did a health professional at the hospital inform you about different treatment options?","Yes, definitely",null,60]
[null,null,"Yes, to some extent",null,19]
[null,null,"No",null,21]
[null,"\nDid you feel confident you were making an informed decision to have your planned surgery or procedure?","Yes, definitely",null,86.880319999999998]
[null,null,"Yes, to some extent",null,13.06744]
[null,null,"No",null,5.2242999999999998E-2]
[null,"\nThinking back to when you first tried to book an appointment with a specialist doctor, how long did you have to wait to see that specialist?","Less than 30 days",null,42.363050000000001]
[null,null,"31 to 90 days",null,41.170529999999999]
[null,null,"91 to 365 days",null,11.534979999999999]
[null,null,"I waited longer than 1 year",null,4.9314410000000004]
[null,"\nFrom the time a specialist doctor said you needed the planned surgery or procedure, how long did you have to wait to be admitted to hospital?","Less than 30 days",null,20]
[null,null,"31 to 90 days",null,33]
[null,null,"91 to 365 days",null,29]
[null,null,"I waited longer than 1 year",null,19]
[null,"\nDo you think the amount of time you waited, from the time a specialist doctor said you needed to be admitted to hospital, was…?","About right",null,55.25573]
[null,null,"Slightly too long",null,26.322990000000001]
[null,null,"Much too long",null,18.421279999999999]
[null,"\nOnce your planned surgery or procedure was booked, did the hospital ever delay or reschedule your planned surgery or procedure?","Yes, once",null,21]
[null,null,"Yes, multiple times",null,6]
[null,null,"No",null,73]
[null,"\nWhile you were waiting for your planned surgery or procedure, did your symptoms or condition…?","Get much better",null,3]
[null,null,"Get a little better",null,2]
[null,null,"Stay about the same",null,67]
[null,null,"Get a little worse",null,20]
[null,null,"Get much worse",null,9]
[null,"While you were waiting for your planned surgery or procedure, did a health professional (from the hospital, or your general practitioner) monitor your symptoms or condition? [if patient said they wanted or needed their symptoms or condition monitored]","Yes",null,77.479230000000001]
[null,null,"No, but I would have liked them to check",null,22.520769999999999]
[null,"\nDid your family, carer or someone close to you receive enough information about your planned surgery or procedure and what to expect?","Yes, definitely",null,59.538600000000002]
[null,null,"Yes, to some extent",null,25.962009999999999]
[null,null,"No",null,12.675369999999999]
[null,null,"Don't know/can't remember",null,1.824025]
[null,"\nLooking back, did the health professionals at the hospital prepare you for what to expect in the weeks and months after your planned surgery or procedure?","Yes, definitely",null,66.778310000000005]
[null,null,"Yes, to some extent",null,26.83709]
[null,null,"No",null,6.3846069999999999]
[null,"\nAfter you left the hospital and went home, were the health professionals you saw in your community (such as your general practitioner) up-to-date about the care you received in the hospital?","Yes, definitely",null,65.427070000000001]
[null,null,"Yes, to some extent",null,22.503579999999999]
[null,null,"No",null,12.06934]