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{"sheet":"Introduction","index":0,"n_rows":40,"n_cols":7,"rows_kept":40,"cut":false,"hidden":false,"merged":[[40,3,40,6],[39,3,39,6],[38,3,38,6],[2,1,2,6],[12,3,16,3],[28,3,35,3],[26,3,27,3],[21,3,25,3],[19,3,20,3],[17,3,18,3],[37,3,37,6],[8,3,11,3],[6,3,7,3]]}
[]
[null,"                Supplementary data tables"]
[]
[null,null,null,"Respondent characteristics 2023"]
[]
[null,null,null,"Patient group","Characteristic","Number of patients","%"]
[null,null,null,"Virtual care type","Online, with video",566,20]
[null,null,null,null,"Telephone/online, audio only",1467,80]
[null,null,null,"Age","18–34 years",165,17]
[null,null,null,null,"35–54 years",415,29]
[null,null,null,null,"55–74 years",1170,34]
[null,null,null,null,"75+ years",551,20]
[null,null,null,"Gender","Woman or female",1242,59]
[null,null,null,null,"Man or male",1029,39]
[null,null,null,null,"Non-binary","<5",0]
[null,null,null,null,"Prefer to use a different term",7,0]
[null,null,null,null,"Prefer not to answer",19,1]
[null,null,null,"Aboriginality","Aboriginal",62,3]
[null,null,null,null,"Non-Aboriginal",2194,95]
[null,null,null,"Language spoken at home","English (main language spoken at home)",2036,85]
[null,null,null,null,"Other language",241,14]
[null,null,null,"Education level","Less than Year 12 or equivalent",641,24]
[null,null,null,null,"Completed Year 12 or equivalent",277,14]
[null,null,null,null,"Trade or technical certificate or diploma",607,24]
[null,null,null,null,"University degree",414,21]
[null,null,null,null,"Postgraduate or higher degree",323,15]
[null,null,null,"Rurality of patient residence","Urban",1410,66]
[null,null,null,null,"Rural",890,34]
[null,null,null,"Longstanding health condition","Deafness or severe hearing impairment",279,11]
[null,null,null,null,"Blindness or severe vision impairment",52,2]
[null,null,null,null,"Illness (e.g. cancer, diabetes)",874,32]
[null,null,null,null,"Physical condition",714,27]
[null,null,null,null,"Intellectual disability",34,2]
[null,null,null,null,"Mental health",331,18]
[null,null,null,null,"Neurological condition",140,5]
[null,null,null,null,"None reported",793,41]
[null,null,null,"Notes:"]
[null,null,null,"Results for respondent characteristics are weighted."]
[null,null,null,"Results for respondent characteristics may not add up to 100% due to rounding, multiple or missing responses. "]
[null,null,null,"Respondents characteristics were obtained from both survey questionnaire and administrative data. Missing data for other patient characteristics were included as a separate category but not reported in this table. "]

{"sheet":"Summary (OP clinics)","index":1,"n_rows":42,"n_cols":40,"rows_kept":42,"cut":false,"hidden":false,"merged":[[3,28,3,31],[4,28,4,29],[4,30,4,31],[5,28,5,29],[5,30,5,31],[4,4,4,5],[4,6,4,7],[4,8,4,9],[4,10,4,11],[4,12,4,13],[3,32,3,35],[4,32,4,33],[3,36,3,39],[3,6,3,9],[3,10,3,15],[3,16,3,23],[3,24,3,27],[4,22,4,23],[4,24,4,25],[4,26,4,27],[4,14,4,15],[4,16,4,17],[4,18,4,19],[4,20,4,21],[4,34,4,35],[4,36,4,37],[4,38,4,39],[5,32,5,33],[5,34,5,35],[5,36,5,37],[5,38,5,39],[5,18,5,19],[5,20,5,21],[5,22,5,23],[5,24,5,25],[5,26,5,27],[14,1,14,2],[5,16,5,17],[6,1,6,2],[5,4,5,5],[5,6,5,7],[5,8,5,9],[5,10,5,11],[5,12,5,13],[5,14,5,15],[37,1,37,2],[18,1,18,2],[20,1,20,2],[22,1,22,2],[30,1,30,2],[32,1,32,2]]}
[]
[null,"                Supplementary data tables (Outpatient clinics)"]
[]
[null,null,null,null,null,null,"Virtual care type",null,null,null,"Number of virtual care appointments with a hospital outpatient clinic in the past 12 months",null,null,null,null,null,"Age",null,null,null,null,null,null,null,"Had seen health professional(s) before",null,null,null,"Language spoken at home",null,null,null,"Rurality of patient residence",null,null,null,"Longstanding health condition"]
[null,null,null,null,"NSW",null,"Online, with video",null,"Telephone/\nonline, \naudio only",null,"1 to 2",null,"3 to 5",null,"More than 5",null,"18–34",null,"35–54",null,"55–74",null,"75+",null,"Yes",null,"No",null,"English",null,"Other language",null,"Urban",null,"Rural",null,"Yes",null,"No"]
[null,"Question","Response",null,2301,null,566,null,1467,null,1324,null,468,null,241,null,165,null,415,null,1170,null,551,null,1490,null,669,null,2036,null,241,null,1410,null,891,null,1508,null,793]
[null,"Overall satisfaction and outcomes\nFor the following questions, patients were asked about all their experiences of virtual care with hospital outpatient clinics in the past 12 months"]
[null,"Overall, how would you rate the virtual care you received?","Very good",null,65,-2,65,-4,68,0,64,-1,72,-3,79,5,"52*","-8*",64,-1,70,0,68,-3,71,0,56,-4,67,-3,"52*","-2*",64,-2,66,-2,65,-3,64,-2]
[null,"Overall, how would you rate the health professionals who treated you?","Very good",null,74,null,78,"",76,null,75,"",79,"",82,"","64*","",69,"",81,"",78,"",79,"",67,"",76,"","58*","",73,"",75,"",74,"",73,""]
[null,"Compared with in-person appointments, were your virtual care experiences...?","Better",null,17,-1,17,-2,16,-1,14,-2,19,1,26,-2,19,-5,16,-6,17,1,15,2,15,-4,19,3,15,-2,27,0,17,-2,16,-1,15,-3,20,1]
[null,"If given the choice, would you use virtual care again?","Yes, definitely",null,43,-1,50,-2,43,0,41,2,48,-3,"62*","2*","36*","0*",45,-5,44,-1,45,8,46,-1,40,1,44,0,"41*","-3*",42,-2,46,3,42,-2,44,1]
[null,"Virtual care had a benefit","Had benefit",null,93,0,96,-1,95,0,94,1,97,0,96,-1,97,2,89,-5,93,0,94,5,95,0,91,0,93,0,93,-2,92,-3,93,3,92,0,93,-2]
[null,"Virtual care presented challenges","Didn't have challenges",null,58,1,53,-6,61,3,59,5,57,-8,"63*","3*","57*","4*",58,2,61,1,54,-5,59,1,55,-3,61,0,"39*","2*",56,1,62,-1,54,-3,63,6]
[null,"Did the care and treatment received through virtual care help you?","Yes, definitely",null,71,0,75,-3,72,1,70,1,81,1,77,3,"62*","-2*",72,1,74,0,71,-1,77,1,62,-2,71,-1,68,-3,70,-1,72,0,69,-2,73,2]
[null,"Compassion, respect and kindness\nFor the following questions, patients were asked about their most recent virtual care appointment with a hospital outpatient clinic"]
[null,"Did the health professional(s) listen carefully to any views or concerns you had?","Yes, definitely",null,84,-2,86,-5,85,0,84,-2,86,-3,88,2,80,-3,79,-5,89,3,86,-4,89,0,75,-7,85,-2,81,0,84,-2,83,-2,83,-1,85,-3]
[null,"Was the health professional(s) kind and caring towards you?","Yes, always",null,91,-1,91,-4,93,1,92,0,94,-1,92,2,88,-3,88,-3,93,2,93,-2,93,-1,88,-3,92,-1,84,-5,90,-1,91,-2,90,-1,92,-1]
[null,"Were you treated with respect and dignity during your virtual care appointment?","Yes, always",null,92,-1,93,-3,95,2,94,1,97,3,92,-1,90,-2,89,-1,95,2,96,-1,95,0,90,-1,93,0,89,-4,93,0,91,-2,91,-1,94,0]
[null,"Trust and confidence\nFor the following question, patients were asked about their most recent virtual care appointment with a hospital outpatient clinic"]
[null,"Did you have confidence and trust in the health professional(s) treating you?","Yes, definitely",null,83,-4,82,-8,85,-2,85,-1,85,-6,83,-5,"71*","-14*",82,-3,87,0,87,-6,89,-2,74,-7,84,-4,80,-4,82,-5,85,-2,83,-5,83,-4]
[null,"Involvement in decision-making\nFor the following question, patients were asked about their most recent virtual care appointment with a hospital outpatient clinic"]
[null,"Were you involved, as much as you wanted to be, in decisions about your care and treatment?","Yes, definitely",null,74,-9,79,-8,74,-9,72,-10,80,-8,83,-3,"63*","-18*",71,-12,80,-2,76,-9,81,-6,62,-13,75,-10,"65*","-10*",73,-9,76,-9,75,-8,72,-11]
[null,"Timely and coordinated care\nUnless otherwise indicated, for the following questions, patients were asked about their most recent virtual care appointment with a hospital outpatient clinic"]
[null,"How would you rate how well the health professionals worked together as a team (appointments in the past 12 months)?","Very good",null,64,"",71,"",65,"",64,"",70,"","68*","","59*","",60,"",71,"",63,"",70,"",56,"",65,"","56*","",62,"",67,"",64,"",65,""]
[null,"How well organised was the care you received (appointments in the past 12 months)?","Very well organised",null,68,"",73,"",69,"",68,"",74,"",78,"","56*","",64,"",76,"",73,"",75,"",59,"",70,"","62*","",67,"",71,"",69,"",67,""]
[null,"Did the appointment time suit you?","Yes",null,96,-1,95,-2,98,1,97,1,99,1,94,-4,91,-5,95,-2,98,2,98,0,96,-1,95,-2,96,-1,97,2,96,0,97,-1,96,0,96,-1]
[null,"After your appointment, were the health professional(s) you saw in your community (such as your GP) up-to-date about the virtual care you received?","Yes, definitely",null,62,"",54,"",63,"",60,"",62,"","68*","","45*","",57,"",71,"",71,"",66,"",57,"",63,"","57*","",60,"",67,"",63,"",61,""]
[null,"Did you receive technical support from staff to help you participate in your appointment?","Yes",null,83,-1,"82*","-7*",83,2,82,0,82,-4,91,0,"80*","-7*","87*","9*",84,2,79,-13,85,0,"80*","-5*",83,-1,"85*","2*",80,-2,89,2,82,-3,84,1]
[null,"Was the health professional(s) adequately prepared for your most recent virtual care appointment?","Yes, definitely",null,85,1,86,-5,88,4,86,4,90,-2,87,5,78,-4,83,3,88,3,87,-2,90,2,77,-2,86,1,79,2,84,2,86,-1,84,1,85,-1]
[null,"Were you adequately prepared for this appointment?","Yes, definitely",null,79,-3,83,0,79,-5,78,-2,84,-2,84,-5,"65*","-11*",83,-2,83,0,77,-5,85,-3,72,-1,79,-4,78,-2,78,-6,80,1,78,-4,79,-4]
[null,"Effective communication\nFor the following question, patients were asked about their most recent virtual care appointment with a hospital outpatient clinic"]
[null,"Thinking about the care and treatment at your most recent virtual care appointment, did the health professional(s) explain things in a way you could understand?","Yes, always",null,87,-1,91,0,90,1,90,2,90,-4,92,4,83,-7,87,1,91,3,86,-3,92,-1,82,1,87,-2,87,6,87,0,87,-3,85,-2,90,1]
[null,"Clear information\nUnless otherwise indicated, for the following questions, patients were asked about their most recent virtual care appointment with a hospital outpatient clinic"]
[null,"During your appointment, how much information about your condition or treatment was given to you?","The right amount",null,88,"",92,"",90,"",90,"",93,"",90,"",86,"",85,"",92,"",91,"",93,"",84,"",89,"",87,"",88,"",89,"",87,"",90,""]
[null,"During your appointment, were you given enough information about how to manage your care at home?","Yes, definitely",null,78,-5,77,-9,79,-4,76,-5,84,-4,80,-5,"69*","-9*",75,-9,83,-1,82,-2,83,-4,69,-6,77,-7,79,-1,77,-6,79,-5,74,-9,83,0]
[null,"Were you told who to contact if you were worried about your condition or treatment after your appointment?","Yes",null,88,-1,87,-3,89,-1,89,3,91,-3,"84*","-9*",82,-3,85,-6,91,3,92,0,89,-2,85,-1,87,-3,91,8,87,-2,89,0,88,0,88,-3]
[null,"Did you ever receive contradictory information about your condition or treatment from the health professionals (appointments in the past 12 months)?","No",null,82,"",86,"",82,"",83,"",80,"","75*","",75,"",77,"",86,"",88,"",84,"",77,"",83,"","71*","",80,"",84,"",84,"",78,""]
[null,"Safe, comfortable environment\nFor the following question, patients were asked about their most recent virtual care appointment with a hospital outpatient clinic"]
[null,"Did you experience any problems with the connection or technology during this appointment?","Yes",null,8,1,16,3,5,0,9,3,5,-2,7,-1,8,-1,11,3,6,1,7,0,7,0,10,4,8,1,10,4,8,1,8,0,9,1,6,0]
[]
[null,"* Interpret with caution. Result for current year and/or previous year subject to high variability."]
[null,"Blanks cells indicate comparison with 2022 survey not available."]

{"sheet":"_wsRef","index":2,"n_rows":3,"n_cols":2,"rows_kept":3,"cut":false,"hidden":true,"merged":[]}
[null,0]
[null,6]
[null,2]

{"sheet":"All responses (OP clinics)","index":3,"n_rows":111,"n_cols":6,"rows_kept":111,"cut":false,"hidden":false,"merged":[[1,5,9,5],[100,1,102,1],[81,1,83,1],[2,1,2,4],[86,1,88,1],[10,1,10,2],[96,1,96,2],[56,1,58,1],[59,1,61,1],[53,1,55,1],[93,1,95,1],[67,1,69,1],[92,1,92,2],[11,1,15,1],[89,1,91,1],[16,1,20,1],[108,1,109,1],[52,1,52,2],[107,1,107,2],[63,1,65,1],[97,1,99,1],[103,1,104,1],[105,1,106,1],[71,1,75,1],[76,1,78,1],[79,1,80,1],[84,1,85,1],[62,1,62,2],[66,1,66,2],[70,1,70,2],[21,1,23,1],[24,1,27,1],[28,1,38,1],[39,1,48,1],[49,1,51,1]]}
[]
[null,null,null,null,null," Difference  from 2022"]
[]
[]
[]
[]
[]
[]
[null,null,null,null,"NSW"]
[null,"Question","Response",null,2301]
[null,"Overall satisfaction and outcomes\nFor the following questions, patients were asked about all their experiences of virtual care with hospital outpatient clinics in the past 12 months"]
[null,"\nOverall, how would you rate the virtual care you received?","Very good",null,65,-2]
[null,null,"Good",null,24,-1]
[null,null,"Neither good nor poor",null,8,2]
[null,null,"Poor",null,1,0]
[null,null,"Very poor",null,2,1]
[null,"\nOverall, how would you rate the health professionals who treated you?","Very good",null,74]
[null,null,"Good",null,19]
[null,null,"Neither good nor poor",null,4]
[null,null,"Poor",null,1]
[null,null,"Very poor",null,2]
[null,"\nCompared with in-person appointments, were your virtual care experiences...?","Better",null,17,-1]
[null,null,"About the same",null,61,3]
[null,null,"Not as good",null,22,-2]
[null,"\nIf given the choice, would you use virtual care again?","Yes, definitely",null,43,-1]
[null,null,"Yes, in some circumstances",null,45,-1]
[null,null,"No",null,8,1]
[null,null,"Don't know",null,4,1]
[null,"\nThinking about your experiences of virtual care, what have been the benefits for you?","I thought it was convenient",null,76,3]
[null,null,"I thought it benefitted me in other\nways",null,13,-3]
[null,null,"I had no benefits",null,7,0]
[null,null,"I saved time",null,64,7]
[null,null,"I saved money",null,35,3]
[null,null,"I felt that I received the right care\nat the right time",null,45,5]
[null,null,"I felt that I received safe, high quality care",null,39,4]
[null,null,"I felt at ease being in my own home/surroundings",null,43,0]
[null,null,"I didn’t have to take as much time off work as I would have with an in-person appointment",null,24,-2]
[null,null,"I didn’t need to arrange care for children or dependants",null,12,-1]
[null,null,"I was able to have others join the appointment (my family, other members of my healthcare team)",null,11,-1]
[null,"\nThinking about your experiences of virtual care, what have been the challenges for you?","I would have been more comfortable talking in person",null,26,0]
[null,null,"I had no challenges",null,58,1]
[null,null,"I had to wait too long for the\nappointment to start",null,9,1]
[null,null,"I found the process confusing/not well organised",null,4,0]
[null,null,"I had concerns about the quality of the care and treatment I received",null,6,0]
[null,null,"I had concerns about privacy/the security of my health information",null,4,1]
[null,null,"I had issues with the technology",null,6,0]
[null,null,"The health professional(s) had issues with the technology",null,4,1]
[null,null,"I had issues with the quality of the connection",null,5,2]
[null,null,"I had other challenges",null,8,1]
[null,"\nDid the care and treatment received through virtual care help you?","Yes, definitely",null,71,0]
[null,null,"Yes, to some extent",null,22,-2]
[null,null,"No",null,7,2]
[null,"Compassion, respect and kindness\nFor the following questions, patients were asked about their most recent virtual care appointment with a hospital outpatient clinic"]
[null,"\nDid the health professional(s) listen carefully to any views or concerns you had?","Yes, definitely",null,84,-2]
[null,null,"Yes, to some extent",null,13,3]
[null,null,"No",null,3,-1]
[null,"\nWas the health professional(s) kind and caring towards you?","Yes, always",null,91,-1]
[null,null,"Yes, sometimes",null,6,-1]
[null,null,"No",null,4,2]
[null,"\nWere you treated with respect and dignity during your virtual care appointment?","Yes, always",null,92,-1]
[null,null,"Yes, sometimes",null,4,-2]
[null,null,"No",null,3,2]
[null,"Trust and confidence\nFor the following question, patients were asked about their most recent virtual care appointment with a hospital outpatient clinic"]
[null,"\nDid you have confidence and trust in the health professional(s) treating you?","Yes, definitely",null,83,-4]
[null,null,"Yes, to some extent",null,12,2]
[null,null,"No",null,5,2]
[null,"Involvement in decision-making\nFor the following question, patients were asked about their most recent virtual care appointment with a hospital outpatient clinic"]
[null,"\nWere you involved, as much as you wanted to be, in decisions about your care and treatment?","Yes, definitely",null,74,-9]
[null,null,"Yes, to some extent",null,21,8]
[null,null,"No",null,6,2]
[null,"Timely and coordinated care\nUnless otherwise indicated, for the following questions, patients were asked about their most recent virtual care appointment with a hospital outpatient clinic"]
[null,"\nHow would you rate how well the health professionals worked together as a team (appointments in the past 12 months)?","Very good",null,64,""]
[null,null,"Good",null,23,""]
[null,null,"Neither good nor poor",null,9,""]
[null,null,"Poor",null,1,""]
[null,null,"Very poor",null,3,""]
[null,"\nHow well organised was the care you received (appointments in the past 12 months)?","Very well organised",null,68,""]
[null,null,"Fairly well organised",null,26,""]
[null,null,"Not well organised",null,6,""]
[null,"\nDid the appointment time suit you?","Yes",null,96,-1]
[null,null,"No",null,4,1]
[null,"\nAfter your appointment, were the health professional(s) you saw in your community (such as your GP) up-to-date about the virtual care you received?","Yes, definitely",null,62,""]
[null,null,"Yes, to some extent",null,21,""]
[null,null,"No",null,17,""]
[null,"\nDid you receive technical support from staff to help you participate in your appointment?","Yes",null,83,-1]
[null,null,"No, but I would have liked\ntechnical support",null,17,1]
[null,"\nWas the health professional(s) adequately prepared for your most recent virtual care appointment?","Yes, definitely",null,85,1]
[null,null,"Yes, to some extent",null,10,-2]
[null,null,"No",null,6,2]
[null,"\nWere you adequately prepared for this appointment?","Yes, definitely",null,79,-3]
[null,null,"Yes, to some extent",null,16,2]
[null,null,"No",null,6,2]
[null,"Effective communication\nFor the following question, patients were asked about their most recent virtual care appointment with a hospital outpatient clinic"]
[null,"\nThinking about the care and treatment at your most recent virtual care appointment, did the health professional(s) explain things in a way you could understand?","Yes, always",null,87,-1]
[null,null,"Yes, sometimes",null,8,-1]
[null,null,"No",null,5,2]
[null,"Clear information\nUnless otherwise indicated, for the following questions, patients were asked about their most recent virtual care appointment with a hospital outpatient clinic"]
[null,"\nDuring your appointment, how much information about your condition or treatment was given to you?","Not enough",null,10,""]
[null,null,"The right amount",null,88,""]
[null,null,"Too much",null,1,""]
[null,"\nDuring your appointment, were you given enough information about how to manage your care at home?","Yes, definitely",null,78,-5]
[null,null,"Yes, to some extent",null,16,2]
[null,null,"No",null,6,3]
[null,"\nWere you told who to contact if you were worried about your condition or treatment after your appointment?","Yes",null,88,-1]
[null,null,"No",null,12,1]
[null,"\nDid you ever receive contradictory information about your condition or treatment from the health professionals (appointments in the past 12 months)?","Yes",null,18,""]
[null,null,"No",null,82,""]
[null,"Safe, comfortable environment\nFor the following question, patients were asked about their most recent virtual care appointment with a hospital outpatient clinic"]
[null,"\nDid you experience any problems with the connection or technology during this appointment?","Yes",null,8,1]
[null,null,"No",null,92,-1]
[null,"Blanks cells indicate comparison with 2022 survey not available."]

{"sheet":"Summary (GPs)","index":4,"n_rows":17,"n_cols":40,"rows_kept":17,"cut":false,"hidden":false,"merged":[[4,24,4,25],[4,26,4,27],[3,28,3,31],[4,28,4,29],[4,30,4,31],[3,36,3,39],[4,4,4,5],[4,6,4,7],[4,8,4,9],[4,10,4,11],[4,12,4,13],[4,14,4,15],[4,16,4,17],[4,18,4,19],[4,20,4,21],[3,6,3,9],[3,10,3,15],[3,16,3,23],[3,24,3,27],[3,32,3,35],[4,22,4,23],[5,26,5,27],[4,34,4,35],[4,36,4,37],[4,38,4,39],[4,32,4,33],[5,32,5,33],[5,34,5,35],[5,36,5,37],[5,38,5,39],[5,28,5,29],[5,30,5,31],[6,1,6,2],[5,18,5,19],[5,20,5,21],[5,22,5,23],[5,24,5,25],[5,4,5,5],[5,6,5,7],[5,8,5,9],[5,10,5,11],[5,12,5,13],[5,14,5,15],[5,16,5,17]]}
[]
[null,"                Supplementary data tables (GPs)"]
[]
[null,null,null,null,null,null,"Virtual care type",null,null,null,"Number of virtual care appointments with a GP in the past 12 months",null,null,null,null,null,"Age",null,null,null,null,null,null,null,"Appointment with regular GP",null,null,null,"Language spoken at home",null,null,null,"Rurality of patient residence",null,null,null,"Longstanding health condition"]
[null,null,null,null,"NSW",null,"Online, with video",null,"Telephone/\nonline, \naudio only",null,"1 to 2",null,"3 to 5",null,"More than 5",null,"18–34",null,"35–54",null,"55–74",null,"75+",null,"Yes",null,"No",null,"English",null,"Other language",null,"Urban",null,"Rural",null,"Yes",null,"No"]
[null,"Question","Response",null,1473,null,102,null,1267,null,701,null,400,null,295,null,110,null,264,null,752,null,347,null,1178,null,232,null,1324,null,143,null,940,null,533,null,1008,null,465]
[null,"Overall satisfaction and outcomes\nFor the following questions, patients were asked about all their experiences of virtual care with GPs in the past 12 months"]
[null,"Overall, how would you rate the virtual care you received from GPs in the past 12 months?","Very good",null,66,-1,"62*","-13*",67,-1,65,2,68,-2,70,-6,"53*","-9*",65,-2,71,3,69,2,67,-5,68,14,68,-1,"51*","-3*",64,-2,68,-1,70,1,58,-5]
[null,"Compared with in-person appointments, were your virtual care experiences with GPs...?","Better",null,17,0,16,"0*",16,1,15,5,15,-4,21,-6,"24*","-1*",20,0,14,2,10,-3,16,-1,"21*","8*",14,0,"33*","1*",17,0,17,0,16,1,18,-2]
[null,"If given the choice, would you use virtual care with GPs again?","Yes, definitely",null,46,1,"42*","2*",47,1,44,6,50,1,50,-12,"40*","-7*",57,7,45,3,34,-4,44,-4,"51*","17*",47,2,"37*","-6*",44,-1,49,6,45,1,46,1]
[null,"Virtual care with GPs had a benefit","Had benefit",null,95,0,97,0,97,0,96,0,97,0,95,-2,96,-2,95,-1,97,3,94,-1,96,-1,97,3,95,0,96,0,95,-2,97,5,95,0,96,0]
[null,"Virtual care with GPs presented challenges","Didn't have challenges",null,57,-3,"52*","2*",58,-3,59,0,56,-11,55,-1,"57*","-7*","56*","0*",61,0,51,-10,56,-5,"63*","5*",62,-1,"26*","-18*",55,-2,61,-4,56,-4,59,-1]
[null,"Did the care and treatment received from GPs through virtual care help you?","Yes, definitely",null,75,-2,"72*","-13*",76,-2,76,2,73,-8,81,0,"69*","-8*",75,-1,78,0,74,-2,75,-5,78,9,77,-1,"60*","-13*",74,-4,78,4,75,-2,74,-2]
[null,"Timely and coordinated care\nFor the following question, patients were asked about all their experiences of virtual care with GPs in the past 12 months"]
[null,"Did the opportunity to use virtual care help ensure that your care was well coordinated between the GP and the hospital outpatient clinic?","Yes, definitely",null,52,-7,"43*","1*",54,-6,50,-4,55,-10,"55*","-9*","49*","-7*","48*","-14*",59,3,51,-9,52,-11,"57*","8*",54,-4,"46*","-15*",48,-11,63,5,52,-6,53,-7]
[]
[null,"* Interpret with caution. Result for current year and/or previous year subject to high variability."]

{"sheet":"All responses (GPs)","index":5,"n_rows":55,"n_cols":6,"rows_kept":55,"cut":false,"hidden":false,"merged":[[1,5,9,5],[11,1,15,1],[10,1,10,2],[16,1,18,1],[52,1,54,1],[51,1,51,2],[2,1,2,4],[48,1,50,1],[19,1,22,1],[23,1,24,1],[25,1,35,1],[36,1,37,1],[38,1,47,1]]}
[]
[null,null,null,null,null,"Difference  from 2022"]
[]
[]
[]
[]
[]
[]
[null,null,null,null,"NSW"]
[null,"Question","Response",null,1473]
[null,"Overall satisfaction and outcomes\nFor the following questions, patients were asked about all their experiences of virtual care with GPs in the past 12 months"]
[null,"\nOverall, how would you rate the virtual care you received from GPs in the past 12 months?","Very good",null,66,-1]
[null,null,"Good",null,26,0]
[null,null,"Neither good nor poor",null,7,1]
[null,null,"Poor",null,1,0]
[null,null,"Very poor",null,1,1]
[null,"\nCompared with in-person appointments, were your virtual care experiences with GPs...?","Better",null,17,0]
[null,null,"About the same",null,63,1]
[null,null,"Not as good",null,20,-2]
[null,"\nIf given the choice, would you use virtual care with GPs again?","Yes, definitely",null,46,1]
[null,null,"Yes, in some circumstances",null,46,-2]
[null,null,"No",null,5,0]
[null,null,"Don't know",null,3,0]
[null,"\nVirtual care with GPs had a benefit","Had benefit",null,95,0]
[null,null,"Had no benefit",null,5,0]
[null,"\nThinking about your experiences of virtual care with GPs, what have been the benefits for you?","I thought it was convenient",null,77,2]
[null,null,"I thought it benefitted me in other\nways",null,13,-1]
[null,null,"I had no benefits",null,5,0]
[null,null,"I saved time",null,62,2]
[null,null,"I saved money",null,30,2]
[null,null,"I felt that I received the right care at the right time",null,41,-5]
[null,null,"I felt that I received safe, high quality care",null,31,-2]
[null,null,"I felt at ease being in my own home/surroundings",null,36,-5]
[null,null,"I didn’t have to take as much time off work as I would have with an in-person appointment",null,23,0]
[null,null,"I didn’t need to arrange care for children or dependants",null,10,-4]
[null,null,"I was able to have others join the appointment (my family, other members of my healthcare team)",null,10,0]
[null,"\nVirtual care with GPs presented challenges","Had challenges",null,43,3]
[null,null,"Didn't have challenges",null,57,-3]
[null,"\nThinking about your experiences of virtual care with GPs, what have been the challenges for you?","I would have been more comfortable talking in person",null,26,0]
[null,null,"I had no challenges",null,57,-3]
[null,null,"I had to wait too long for the appointment to start",null,12,2]
[null,null,"I found the process confusing/not well organised",null,2,0]
[null,null,"I had concerns about the quality of the care and treatment I received",null,6,1]
[null,null,"I had concerns about privacy/the security of my health information",null,2,1]
[null,null,"I had issues with the technology",null,3,0]
[null,null,"The health professional(s) had issues with the technology",null,1,0]
[null,null,"I had issues with the quality of the connection",null,2,-1]
[null,null,"I had other challenges",null,6,0]
[null,"\nDid the care and treatment received from GPs through virtual care help you?","Yes, definitely",null,75,-2]
[null,null,"Yes, to some extent",null,22,1]
[null,null,"No",null,3,1]
[null,"Timely and coordinated care\nFor the following question, patients were asked about all their experiences of virtual care with GPs in the past 12 months"]
[null,"\nDid the opportunity to use virtual care help ensure that your care was well coordinated between the GP and the hospital outpatient clinic?","Yes, definitely",null,52,-7]
[null,null,"Yes, to some extent",null,35,1]
[null,null,"No",null,13,5]