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Aboriginal patient experience

BHI and the Centre for Aboriginal Health are working together to collect the experiences and outcomes of care for Aboriginal people admitted to NSW public hospitals.

For the first time, every adult patient who identifies as Aboriginal will be invited to provide feedback on their admitted patient or maternity care experience during 2019.

The Adult Admitted Patient Survey asks Aboriginal people who have recently been admitted to a NSW public hospital for feedback about their experiences of care. This survey is mailed out to people about three months after the end of their hospital stay.

The Maternity Care Survey asks Aboriginal women who recently gave birth in a NSW public hospital about the care they received. This survey is mailed out to women about three months after their baby is delivered.

The results of these surveys will provide hospitals with valuable information about what they are doing well and where they can improve care to better meet the needs of Aboriginal people.

Promotional materials are available to help increase awareness of the survey program among Aboriginal people and to encourage them to respond when they receive a questionnaire. These materials can be accessed below, or alternatively, please contact us to request printed copies.

BHI published a Snapshot report, Aboriginal people’s experiences of hospital care, in July 2019 which highlights key findings at a statewide level for 459 Aboriginal people who shared their experiences of care in the Emergency Department Patient Survey 2017–18 and 550 Aboriginal people who shared their experiences of care in the Adult Admitted Patient Survey 2017.

BHI previously published a Patient Perspectives report on the experiences of care for Aboriginal people, which drew on data from almost 2,700 Aboriginal patients who were admitted to a NSW public hospital in 2014.

Healthcare in Focus 2017 examined healthcare in the context of three important dimensions of performance – accessibility, appropriateness and effectiveness – for more than 60 measures. One third of these measures related to the experiences and outcomes of Aboriginal people.

To find out about upcoming releases of survey results that reflect the experiences of Aboriginal people, please refer to our Reports Plan.

Page updated: 26 Feb 2020