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About BHI
About BHI
We report independently on the performance of the NSW healthcare system to inform improvements to care for patients, and enhance transparency and accountability
BLOG
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Reports
Reports
Our reports show where the healthcare system is performing well and where there are opportunities to improve care for patients
Latest report
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Patient surveys
Patient surveys
Find out what thousands of people have told us about their healthcare experiences in NSW. The results show where public health services are performing well and where they need to improve
Latest survey results
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Media
Media
See our latest media releases or get in touch with the team regarding our healthcare performance reports and data
Latest MEDIA RELEASE
NSW emergency departments continue to experience major and sustained pressure during first quarter of 2024
Released: 29 May 2024
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Virtual care
The use of virtual care rapidly expanded during the COVID-19 pandemic, supported by ongoing efforts to increase access to digitally enabled care and improve patients’ experiences.
Virtual care appointments are held over the telephone or by video call, using any form of communication or information technologies, rather than in person.
BHI reports on the use of virtual care through the results of the Virtual Care Survey and special modules included in other major surveys.
Explore the most recent virtual care key findings below.
Virtual care in NSW: Use and patients’ experiences
2020–2023 NSWThis report provides insights into patients' use and experiences of virtual care in NSW between 2020 and 2023. It explores around 20,000 patients' experiences of virtual care services with NSW public hospital outpatient clinics and general practitioners (GPs) including after discharge, and factors that influenced positive experiences.
Released: 08 May 2024
Patients’ experiences of virtual outpatient care in 2023
Aug– Sep 2023 NSWThis report provides information about the experiences of 2,301 patients who had at least one virtual care appointment with a public hospital outpatient clinic in NSW in August or September 2023. Survey respondents who also had at least one virtual care appointment with a general practitioner (GP) in the 12 months prior to completing the survey provided additional feedback about their experiences.
Released: 08 May 2024
Adult Admitted Patient Survey results
Jul–Dec 2021 NSWThis Snapshot report and the supplementary data tables include key NSW-level findings for the more than 1,800 survey respondents who also had a virtual care appointment with a hospital or outpatient clinic in the three months after discharge.
Released: 9 November 2022
Related reports
Patients’ experiences in outpatient cancer clinics in 2023
These results reflect the experiences of more than 8,200 patients who attended one of 43 NSW facilities housing outpatient cancer clinics in January 2023.
Released: 25 October 2023
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Healthcare in Focus – New South Wales and the COVID-19 pandemic from 2020 to 2022
This report provides insights into the impact of the COVID-19 pandemic on the public healthcare system in NSW from 2020 to 2022, examining activity and performance, including patients' experiences, across multiple sectors of the healthcare system.
Released: 3 May 2023
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Healthcare in Focus – New South Wales and the COVID-19 pandemic in 2021
This report provides insights into the impact of the COVID-19 pandemic on the public healthcare system in NSW during 2021, examining patterns of activity and performance throughout the year.
Released: 16 March 2022
Find out moreRelated articles
Monitoring patients’ experiences of virtual care through the NSW Patient Survey Program
In response to the the rapid expansion of virtual care services in NSW necessitated by the COVID-19 pandemic, the Bureau of Health Information (BHI) has expanded the NSW Patient Survey Program to gather information about patients’ experiences of virtual care.
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